With today’s constantly evolving workforces, the right collaboration platform is a must for ensuring your workers – across locations, generations, and other variables – are able to work and communicate effectively wherever they are. Voice is a key part of ensuring productivity – both internally and externally, voice remains critical to business success. As adoption of Microsoft Teams continues to grow, integrating voice services into your Teams environment will only enhance the value and experience your employees and customers enjoy from your Teams investment. This session explores how companies can turn the combination of Teams and voice into a digital asset for their companies, strategies and options for integrating voice into Teams, and best practices for success.

Microsoft Teams has surpassed 300 million active users, and the most recent public statistics show that more than 15 million are telephony enabled. As the dominant collaboration platform, it is an easy choice for Microsoft-centric IT teams to choose Teams for their various IT needs. As customers increasingly adopt Teams, cloud providers are being asked to support them in ways that may threaten to undercut their UCaaS businesses. No cloud provider can take on Teams directly and win, so they must co-exist and somehow make the best of the situation. But, the telephony piece is anything but simple, and PSTN connectivity isn’t native to Microsoft. Providing an apples-to-apples experience going from desk phones and PBXs to Teams-based calling can be quite challenging. This is what creates opportunities for UCaaS providers. This session will explore the strategies that are available to UCaaS Providers to co-exist and win business in the Microsoft ecosystem.