Kaseya's 2023 Global State of the MSP report highlights shifting trends and an evolving security landscape that requires MSPs to focus on efficiency and customer experience. Learn how IT Complete helps MSPs improve service delivery, reduce operating costs, and secure their clients all from a single platform. Couple that with our award-winning Global Partner Program where MSPs can leverage marketing funds to identify new opportunities – all to help you become unstoppable!

The edge is here, and it's brimming with potential for MSPs. But, navigating this new frontier, particularly when it comes to edge connectivity, can feel overwhelming. In this session we’ll cut through the hype, equipping you with actionable strategies to leverage edge virtualization effectively. We'll break down complex concepts into actionable steps, empowering you to understand the edge connectivity landscape and identify opportunities. We’ll discuss how to tailor your approach to the specific connectivity requirements of each edge deployment, and overcome common challenges. Master crucial topics like security, privacy, and operational considerations for edge connectivity—including latency, bandwidth, and reliability—to confidently unlock the power of edge computing and future-proof your MSP business.

InsightCyber's Cal Jeffrey presents a new approach to selling cybersecurity solutions that is Easy to Sell, Easy to Buy, and Easy to Use. Cal looks at how AI is closing the cyber skills gap by identifying threats and simplifying operations. His live demo of the InsightCyber platform showcases how cybersecurity can be more effective due to the AI engine powering the solution.

Witness firsthand how service desk teams can resolve tickets in under one minute without remote control. See eProc software in action, challenging industry norms by excelling where automation and AI fall short.

Discover the new standard in cybersecurity. Learn how CyberProtonics' quantum-resistant, software-based cryptosystem provides end to end encryption at rest or in transit, all while delivering high speed performance with minimal resource requirements. Find out how this robust solution easily integrates into your current cybersecurity stack and ensures when a breach occurs, your data will be useless to hackers.

It’s rather amazing that in 2024, there are still devices out there where rebooting will fix over 60% of issues. It should be a quick fix, but for customers with distributed locations and non-technical staff, that’s not always the case. Think about a retail location. They rely on their internet connection to process transactions, but if their cable modem goes down, you need to verify power and reboot the modem before you can dispatch the carrier. This means taking a salesperson off the floor for 15-20 minutes to find the modem, unplug it, wait, plug it back in and then tell you what the lights are doing on the front of the device. (I was annoyed just typing that sentence; how do you think the store employee feels?) Cable modems are just the beginning. Most network gear needs to be rebooted as part of your tier 1 troubleshooting. Edgeboot is fully programmable to monitor whatever endpoints you desire and take the appropriate action based on your needs. Need console access into a router, firewall, switch, server, etc.? Just log into your portal and start an SSH session. Deploying Edgeboot has allowed Granite to fix 62% of our customer carrier issues in under 10 minutes, fully automated, no support team needed. The other 38% of Granite tickets are automatically generated by Edgeboot to the carrier without human involvement. This has allowed our support team to address issues that do require human intervention much more quickly. Edgeboot can allow your existing team to minimize MTTR, and address your customers in a more timely manner.

Addressing the security poverty line in today’s modern workplace requires a shift away from security that’s built for systems, and rather, for people. Today’s employees expect to work from anywhere, on any device, with a laundry list of applications. Twice as many SaaS applications are used today than in 2019, but 30% aren’t managed by their companies. The industry approach to security is fundamentally broken – layering on expensive, non-integrated tools that offer only temporary fixes and create friction and fatigue for employees. In this session, you'll undersatnd the shift in security over the decades, why legacy security doesn’t satisfy the needs of today’s modern workplace, and why putting people at the heart of security solutions can help close the gap between convenience and security.

In an era where data is not just abundant, but a pivotal asset, understanding and adapting to technological evolution is more crucial than ever for MSPs. In this enlightening session, you will hear directly a Premier MSP, who will share Alchemi's vision of driving efficiencies, reducing costs, elevating revenues, and implementing the AI-powered intelligence in the Electronics Records Management vertical among others. We'll explore the significant technological shifts expected in the coming year, focusing on the transition from basic data storage to deriving actionable intelligence. We'll discuss how this evolution impacts not only the core operations of MSPs but also opens new avenues for offering advanced, data-driven services to clients. Discover how integrating intelligence into your MSP offerings can position you uniquely in the market, enabling you to provide capabilities that many businesses can't afford independently. We'll delve into how the trends are shifting towards not just outsourcing infrastructure but the analysis of data itself, and how MSPs investing in this capability will set themselves apart and lead the market. Join us for an engaging session that promises to stretch your mind and enrich your business approach, inspired by the visionary words of Ralph Waldo Emerson: 'The mind, once stretched by a new idea, never returns to its original dimensions.' Equip yourself with the knowledge and strategies to not just navigate but lead in the dynamic landscape of MSP services in 2024 and beyond.

Rumble’s video platform has exploded over the last three years with its monthly active users growing to nearly 60M and becoming a premier player in the video streaming space. Built on the video platform backbone, now Rumble is taking on Cloud by building out independent infrastructure to tackle the industry's unfair and unpredictable pricing strategies and to offer an alternative to the Big Tech giants with a Cloud alternative free from the worry of cancellation. Join this session to learn how and why we created Rumble Cloud and how you can join our mission to break free from the shackles of Big Tech.

Zero Trust Network Access is being tackled by many companies in many different ways. Each of which offer a component of Zero Trust. As they say, it's a journey. By making it so convoluted, we will find that customers don't want to take that journey. At its core, Zero Trust should mean that the network boundary and the application boundary work together to ensure that the appropriate users are accessing only their allowed information. If vendors make this too complicated, customers will stick to what they know (VPN). ZTNA doesn't need to be difficult to ensure appropriate access, and Netgate has a solution that takes a giant leap towards meeting the DoD Zero Trust Maturity Model outlined in April of 2023. A guidebook that most Enterprises find themselves using, as well.

In this session, Reesë Tuttle, a young yet accomplished tech professional, will explore new ways to tackle phishing awareness. She'll critique the old methods used in cybersecurity training, showing why they fall short against today's clever phishing attacks. Tuttle's research, involving simulations of actual phishing schemes with high engagement, provides fresh insights for better training. She'll emphasize the importance of using varied techniques like emails, texts, and calls for a more effective defense against evolving cyber threats. The talk aims to shift our approach to teaching about phishing, making it more relevant and practical.

This session explores the impact of AI in Defect Detection for Manufacturing. Showcasing our Defect Detection solution in textile manufacturing, we show you how AI revolutionizes real-time defect detection, optimizing production and improving manufacturing quality processes. Also, learn how AI can be used in various use cases for Object Detection. Join us to discover how AI is reshaping quality control and sustainability in diverse industries.

If your customers are putting pressure on you to offer enhanced protection services, next generation UEM is a no-brainer. Innovative UEM solutions now offer automated patch management, vulnerability scanning for software vulnerabilities, and easy orchestrated remediation like configuration changes. Automation means you can scale proactive services easily and monitor for issues as they arise, making it reliable and profitable. Join this session to discover how easy it could be to add automated UEM services to your portfolio and grow your business.

Cybersecurity isn’t just about prevention anymore. Today’s threats have near-perfected the art of defense evasion—so what happens when something slips through the cracks? Your clients rely on you to protect them at every layer. If you’re not fulfilling their needs, not only are you leaving money on the table, but you’re also opening yourself up to more liability. In this session, you will learn how to level up your security offering—from the first to the last line of defense. We will discuss the importance of endpoint protection, threat detection, incident response, and much more.

Are you interested in learning how Generative AI (Gen AI) can revolutionize various business processes? Don't miss this engaging session that will showcase eight innovative applications of Gen AI, demostrating how Gen AI can be leveraged for creative problem-solving, automating routine tasks, and generating novel solutions in areas ranging from marketing to product development. The aim of this session is to inspire and educate business professionals about the exciting opportunities Gen AI presents, setting the stage for a future where AI-driven innovation is a key competitive advantage.

Risk of data loss and operational disruption can stem from more than the ransomware in news headlines. Witness a live hacking demonstration of a common-looking USB device and learn about physical and digital methods of control to minimize data exfiltration.

In just one year since its launch at MSP Expo 2023, GFI AppManager has transformed how over 1,100 MSPs run their business. Join us for a live demo and see how this powerful platform simplifies management, automates critical tasks, and delivers the insights needed to drive growth and client satisfaction. We'll share success stories and demonstrate how real MSPs leverage GFI AppManager to streamline their operations and improve their services. Plus, get a sneak peek at the advanced AI-powered features coming soon to GFI AppManager. Discover how you can harness predictive analytics and intelligent insights for an even greater competitive edge.

Or should they? Can Risk Assessments help transform your MSP into a cyber powerhouse? Discover how properly conducting your clients' Risk Assessments can not only enhance cybersecurity, but also serve as a lucrative revenue booster. Join us to uncover growth opportunities and position your MSP to be at the forefront of cybersecurity excellence.

As the IT landscape continues to evolve, traditional MSP work is drying up. MSPs must adapt their portfolios alongside customer requirements to see continued success. Luckily the emergence of AI presents MSPs of all sizes the opportunity to create new, high-margin revenue streams with minimal staffing. This session will explore the role AI can play in transforming MSP businesses through offering turnkey, high-value security operations work—all while helping to maximize profit, security outcomes and customer satisfaction.

Privileged access management is an essential technology for ensuring that your company's digital assets are well protected. However, many small and medium-sized businesses are still not using this technology to their advantage. In this presentation, we'll explore the shortcomings of current password management systems, and discuss the risks of managing privileged access without the right tools. We'll also look at PAM best practices and identify what makes a good PAM tool. Finally, we'll explain in detail the operational role of PAM and give some concrete examples.

Upgrading and securing your applications, devices, and products against today’s sophisticated cyberattacks and tomorrow quantum computing doesn’t have to be expensive, cumbersome, or resource heavy. Join us as we introduce a new and easy way to secure all of your customers data while creating a reoccurring revenue stream for your business in 2024.

Hear about and understand the data trends and challenges that are shaping the future of innovative workforce insights:

• Productivity Insights
• Talent Visibility
• Tech Adoption Levels
• Resources Utilization
• Contract Billing Governance

Discover how Nippon's innovative solution elevate your workforce management coaching strategies.

By MSPs for MSPs. Finding money where others aren’t looking when it comes to cybersecurity compliance services. Learn how to spot and expose the gaps for your clients and run circles around your competition.

This session will showcase how eProc Control Center is transforming IT support. We will highlight its capability to enable Help-Desk technicians to resolve IT support tickets in under one minute, without remote control, user interference, or interruptions. This presentation will demonstrate how our solution significantly improves efficiency and streamlines the ticket resolution process.