Legal Landscape of AI, Metaverse, and BlockchainEME-13
MBM Intellectual Property Law LLP
As advancements in AI, the Metaverse, and blockchain reshape our digital landscape, legal frameworks must adapt to address critical concerns regarding data privacy, intellectual property ownership, and user rights. Through real-world examples, case studies, and practical recommendations, this session will explore the evolving legal landscape and offer valuable insights into the following key areas:
- Blockchain Law: Discover how blockchain technology is transforming traditional legal systems, including its impact on contract enforcement, smart contracts, and decentralized governance. Gain a deeper understanding of the legal implications associated with blockchain-based platforms within the Metaverse.
- Privacy Law in the Metaverse and AI: Uncover the complexities of data privacy and protection in virtual environments. Explore the legal considerations surrounding user data, consent, and identity within immersive digital spaces, and explore potential solutions for safeguarding user privacy.
- Intellectual Property Rights: Insight into the challenges surrounding copyright, trademark, and patent protections in virtual worlds, and explore legal strategies to safeguard creators' rights and foster innovation.
This session will appeal to technologists, legal professionals, entrepreneurs, content creators, and anyone interested in the legal implications and opportunities presented by these transformative technologies.
Generative AI and the Customer ExperienceGAI-15
Chief eXperience Officer
Co-founder & Head of Product
In an era where personalization is king, leveraging the capabilities of Generative AI to enhance the customer experience has become not only vital, but transformative. This session looks at the largely untapped potential of Generative AI in revolutionizing customer interactions and engagements and how businesses are integrating these sophisticated AI models to create highly personalized customer experiences, from dynamic content creation to intelligent customer service solutions, and much more. Attendees will understand how to utilize Generative AI to foster a more nuanced and interactive relationship with their customer base, thus driving brand loyalty and facilitating business growth, including strategies for successfully implementing Generative AI tools without compromising customer trust.
MSP Expo Business Track
Building a Better MSP Business with AIMSPB-14
AI is impacting nearly every industry. Companies are leveraging AI to generate efficiencies, improve service delivery, and create new opportunities. This discussion will look at how MSPs can integrate AI into their business models to improve internal operations and external communications and interactions through effective use of data and automation tools driven by the latest AI technologies. From marketing to sales to support, where can your MSP improve on current capabilities to drive new operational efficiencies and build better relationships with customers – to ultimately improve your revenue streams?
MSP Expo Tech Track
CCaaS and MSPs: The Perfect PartnershipMSPT-14
CCaaS solutions have revolutionized how businesses communicate with customers, offering enhanced flexibility, scalability, and cost-efficiency. At the same time, MSPs have emerged as crucial partners for organizations seeking to optimize their IT operations and leverage cutting-edge technologies. As a result, MSPs have a clear opportunity to include CCaaS in their technology portfolios and extend the value they deliver to customers. This session delves into the symbiotic relationship between CCaaS and MSPs, highlighting the transformative potential and value they bring when combined. The panel will also discuss how MSPs can harness the power of CCaaS to extend their service offerings, driving business growth and customer satisfaction, and how the integration of AI, automation, and machine learning is shaping the landscape and enabling new opportunities for CCaaS and MSP partnerships.