Conference Program

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm
Conference Fee Guarantee

Days


Tracks

Tuesday, June 22, 2021
11:00am-6:00pm
Tuesday - 6/22/21
()
REGISTRATION OPEN
X-01
  
12:00-5:00pm
Tuesday - 6/22/21
()
ITEXPO Workshop - Details TBA
W-01
()
ITEXPO Workshop - Details TBA
W-02
()
ITEXPO Workshop - Details TBA
W-03
  
  
  
12:00-5:00pm
Tuesday - 6/22/21
()
ITEXPO Workshop - Details TBA
W-01
()
ITEXPO Workshop - Details TBA
W-02
()
ITEXPO Workshop - Details TBA
W-03
  
  
  
12:00-5:00pm
Tuesday - 6/22/21
()
ITEXPO Workshop - Details TBA
W-01
()
ITEXPO Workshop - Details TBA
W-02
()
ITEXPO Workshop - Details TBA
W-03
  
  
  
4:00-7:00pm
Tuesday - 6/22/21
()
The World’s First Instructional Program to Empower Software Developers to Create and Integrate Holographic Content into Existing and Emerging Applications and Services
Register me
  
7:00pm
Tuesday - 6/22/21
()
Back Together Happy Hour - Outdoor Networking Event
X-02
  
Wednesday, June 23, 2021
7:30am-7:00pm
Wednesday - 6/23/21
()
REGISTRATION OPEN
X-03
  
8:30am
Wednesday - 6/23/21
9:00-9:55am
Wednesday - 6/23/21
FUTURE OF WORK ()
Creating Next-Gen Collaborative Post-Pandemic Work Environments
FOW-01
ITEXPO I ()
Tips for Securing Your Remote Workforce
IT-01
MSP EXPO I ()
Profitability Tools for MSPs
MSP-01
MSP EXPO II ()
Boosting your UC and Conferencing Revenue
MSP-12
OPEN SOURCE ()
Session Details Coming Soon
OS-01
SD-WAN EXPO ()
State of SD-WAN: “A View from the C-Suite”
SDW-01
2020 was nothing short of tumultuous, but as organizations closed offices and the workforce went home, service providers answered the call. While the past calendar year didn’t over deliver on expectations, it did offer much in the way of activity. Join the c-suite, as we offer a status report on this maturing technology and evolving market.
Register me
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  MSP EXPO I
  MSP EXPO II
  OPEN SOURCE
  SD-WAN EXPO
10:00-10:25am
Wednesday - 6/23/21
MSP EXPO II ()
Industry Perspective
MSP-13
  MSP EXPO II
10:00-10:55am
Wednesday - 6/23/21
FUTURE OF WORK ()
Digital Transformation Post COVID-19: Raising the Bar on Customer Engagement
FOW-02
ITEXPO I ()
Making the Most of Your Teams Investment
IT-02
MSP EXPO I ()
The Cold Call is Dead – Long Live the Lead
MSP-02
OPEN SOURCE ()
Session Details Coming Soon
OS-02
SD-WAN EXPO ()
Sampling 31 Flavors of SD-WAN
SDW-02
Director Strategic Development
Granite Telecommunications
When looking into SD-WAN for your business it’s an understatement to say there are options, with each flavor filling a void. Explore the spectrum of SD-WAN solutions in this session.
Register me
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  MSP EXPO I
  OPEN SOURCE
  SD-WAN EXPO
10:30-10:55am
Wednesday - 6/23/21
MSP EXPO II ()
Industry Perspective
MSP-14
  MSP EXPO II
11:00-11:55am
Wednesday - 6/23/21
FUTURE OF WORK ()
Hybrid Work – It’s Complicated
FOW-03
Principal
J Arnold & Associates
CEO
LUMAN
ITEXPO I ()
Guided CX: A Primer
IT-03
MSP EXPO I ()
From Managing Resources to Managing Performance
MSP-03
OPEN SOURCE ()
Session Details Coming Soon
OS-03
SD-WAN EXPO ()
WFH 101 with SD-WAN
SDW-03
March 2020 marked a mass exodus. The commute was redefined, and as such so was the “office.” Companies were left scrambling to support the remote workforce, and this session ensures that doesn’t have to be you…or your customers. SD-WAN industry leaders lend expertise on laying a reliable, secure foundation for your remote workforce.
Register me
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  MSP EXPO I
  MSP EXPO II
  OPEN SOURCE
  SD-WAN EXPO
12:00pm
Wednesday - 6/23/21
1:00-1:55pm
Wednesday - 6/23/21
ITEXPO II ()
Why Voice Quality Isn’t Just Your Voice Provider’s Problem
COM-04
FUTURE OF WORK ()
Great Customer Outcomes: A Balance Between Automation & Empathy
FOW-04
ITEXPO I ()
Guided CX In the Real World
IT-04
MSP EXPO I ()
Choosing the Right Vendor Partners for Profitability
MSP-04
MSP EXPO II ()
Cybersecurity as Part of Your Solution Portfolio
MSP-16
OPEN SOURCE ()
The Perfect Combo - WebRTC, PJSIP, and Asterisk
OS-04
Channel Manager
VitalPBX LLC
This session will cover the advantages and great offers that WebRTC brings to the table of unified communications. We will go over the benefits of WebRTC, how it works, and its integration with PJSIP and Asterisk to make a perfect combo for unified communications to come. Here, you will be able to understand the importance of WebRTC in this world of post remote work needs and the facilitation of communication for everyone.
Register me
SD-WAN EXPO ()
Seeking a SASE Standard
SDW-04
Digital transformation has officially taken hold. Gartner coined the term SASE in summer of 2019, and since, the approach is gaining traction…but like SD-WAN it stepped on the scene lacking true definition and guidelines. MEF is the standards, certification and training organization; join the team giving SASE shape in this session.
Register me
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  MSP EXPO I
  MSP EXPO II
  OPEN SOURCE
  SD-WAN EXPO
2:00-2:25pm
Wednesday - 6/23/21
ITEXPO I ()
Digital Dexterity: Key to Becoming a Successful Future-ready Enterprise
IT-05
MSP EXPO I ()
Industry Perspective
MSP-05
MSP EXPO II ()
Industry Perspective
MSP-17
OPEN SOURCE ()
Part I: AI and Machine Learning: Customer Care Applications and Challenges
OS-05
Vice President International Operations
XCALLY
AI, Machine learning and related sciences will change the way we are working in many industries: for sure the omni channel communication world will be heavily impacted by such upcoming technologies and Open Source applications can be used in order to get significant benefits. During the session, we are going to see how to use Deep Learning based on Recurrent Neural Network application for Sentiment analysis in the Omni-channel space, where the customer journey can be used in order to address the growing level of complexity. Design and implementation challenges will also be explained, along with practical examples leveraging on Open Source frameworks.
Register me
SD-WAN EXPO ()
Session Details Coming Soon
SDW-05
What is your network security strategy? What is your network architecture? Do you employ zero trust network access (ZTNA)? These questions and more will be answered as we unpack why and how SASE is not something to shake your head at.
Register me
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  MSP EXPO I
  MSP EXPO II
  OPEN SOURCE
  SD-WAN EXPO
2:30-2:55pm
Wednesday - 6/23/21
ITEXPO I ()
Session Details TBD
IT-06
MSP EXPO I ()
Industry Perspective
MSP-06
MSP EXPO II ()
Industry Perspective
MSP-18
OPEN SOURCE ()
Part II: AI and Machine Learning: Customer Care Applications and Challenges
OS-05
Vice President International Operations
XCALLY
AI, Machine learning and related sciences will change the way we are working in many industries: for sure the omni channel communication world will be heavily impacted by such upcoming technologies and Open Source applications can be used in order to get significant benefits. During the session, we are going to see how to use Deep Learning based on Recurrent Neural Network application for Sentiment analysis in the Omni-channel space, where the customer journey can be used in order to address the growing level of complexity. Design and implementation challenges will also be explained, along with practical examples leveraging on Open Source frameworks.
Register me
SD-WAN EXPO ()
Session Details Coming Soon
SDW-06
Life lessons come in all shapes and sizes. The pandemic propelled innovation and transformation. Some became cautionary tales, others adjusted to the new reality without missing a beat. The pandemic put business in perspective, and the past year offers insight into best practice for the long run. Learn how to future-proof your network with the right approach, and win with your WAN.
Register me
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  MSP EXPO I
  MSP EXPO II
  OPEN SOURCE
  SD-WAN EXPO
3:00-3:55pm
Wednesday - 6/23/21
ITEXPO II ()
Sales and Marketing For Independent Provider of Cloud Voice Services
COM-07
FUTURE OF WORK ()
What Can Forward-thinking Business Do with Voice Interactions?
FOW-07
ITEXPO I ()
Top Security Threats to Your Corporate Assets
IT-07
MSP EXPO I ()
Navigating the IT & Cybersecurity Skills Gap
MSP-07
MSP EXPO II ()
Know Your Liabilites as an MSP: Fees, Fines, and Regulations
MSP-19
OPEN SOURCE ()
Asterisk: Horse's Mouth Update
OS-07
Director of Software Development - Open Source
Sangoma
One of the earliest and most popular Open Source projects, Asterisk has been the gateway into the world of VoIP and RTC for so many people and businesses, and continues to play a leading role in bringing developing and further expanding this vital area of Telecom and collaboration. Hear directly from Matthew Fredrickson, Director of Software Development - Open Source, at Sangoma (primary sponsors of the Asterisk Open Source project) about what has been going on with Asterisk and the current state of things in terms of what has been packed into the latest version, Asterisk 18!
Register me
SD-WAN EXPO ()
Why AIOps is an Option
SDW-07
The day of the self-healing network has arrived. The cloud, AI, data and automation are making this a reality. This session makes the case for AIOps, as when it comes to resources and results, it is second-to-none. Let us show you.
Register me
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  MSP EXPO I
  MSP EXPO II
  OPEN SOURCE
  SD-WAN EXPO
4:00pm
Wednesday - 6/23/21
Keynote Presentation ()
Keynote Presentation by Zoom
K-01
Harry Moseley
Global CIO
Zoom
  Keynote Presentation
4:30pm
Wednesday - 6/23/21
Keynote Presentation ()
Keynote Presentation by Google
K-02
Naina Raisinghani
Product Manager
Google
  Keynote Presentation
5:00-7:00pm
Wednesday - 6/23/21
()
Grand Opening Reception in Exhibit Hall
X-06
  
Thursday, June 24, 2021
7:30am-5:00pm
Thursday - 6/24/21
()
REGISTRATION OPEN
X-07
  
8:00am
Thursday - 6/24/21
8:15am
Thursday - 6/24/21
Keynote Presentation ()
The Cybersecurity Opportunity for MSPs
K-03
  Keynote Presentation
9:00am
Thursday - 6/24/21
  Keynote Presentation
9:30am
Thursday - 6/24/21
  Keynote Presentation
10:00am
Thursday - 6/24/21
Keynote Presentation ()
Keynote Presentation - Eric Burger, Former FCC CTO
K-06
Eric Burger
Professor
Georgetown University
  Keynote Presentation
10:30am
Thursday - 6/24/21
  Keynote Presentation
11:00am-4:00pm
Thursday - 6/24/21
()
ITEXPO #TECHSUPERSHOW Exhibit Hall Open
X-09
  
12:00pm
Thursday - 6/24/21
1:00-1:55pm
Thursday - 6/24/21
FUTURE OF WORK ()
The Future of Work: Frontline Workers
FOW-08
ITEXPO I ()
How to Avoid Cloud Adoption Challenges
IT-08
MSP EXPO I ()
Is Cyberinsurance Worth It?
MSP-08
MSP EXPO II ()
The New World of Remote Work
MSP-20
OPEN SOURCE ()
OpenSIPIt - Bringing InterOp Testing to the heart of the Community
OS-08
Founder and CEO
Sippy Software, Inc.
While SIP interoperability testing has always been an important thing to do, it has not always been regular in terms of organised events and accessible in terms of easy participation for all. OpenSIPIt is a new series of events (the pilot was in September 2020 and the first general event - OpenSIPIt#01 - was in April this year) designed to continue the much needed work of interoperability tests, but within the framework of the Open Source Community. Attend this session to learn more about the testing necessary to ensure suitability for production deployment and the recent focus on STIR/SHAKEN.
Register me
SD-WAN EXPO ()
What Happens to SD-WAN in a SASE World?
SDW-08
Director of Solutions Engineering
Granite Telecommunications
SASE adoption is surging as the space takes shape, but as organizations around the globe celebrate the “new” and “shiny” approach it is critical to remember SD-WAN will always have a home in the business world. Join us as we illuminate why SD-WAN isn’t going anywhere.
Register me
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  MSP EXPO I
  MSP EXPO II
  OPEN SOURCE
  SD-WAN EXPO
2:00-2:25pm
Thursday - 6/24/21
ITEXPO I ()
You've Been Hacked. Now What?
IT-09
MSP EXPO I ()
Industry Perspective
MSP-09
MSP EXPO II ()
Industry Perspective
MSP-21
OPEN SOURCE ()
Part I: Let the Geek Speak - via Video!
OS-09
Founder and Lead Trainer
Let the Geek Speak
Making presentations via video meeting and webinar tools has become very popular indeed! Many presenters make cringe-inducing mistakes and therefore lose any power that might have been in their message. This session shows where Geeks go wrong (it all starts way before the presentation itself) and what to do about it, so that their presentations gain POWER and PRESENCE. Technology Geeks that attend this session will be changed forever!
Register me
SD-WAN EXPO ()
Session Details Coming Soon
SDW-09
While the channel has certainly found its stride, it is not all rainbows and unicorns. AIOPs is an abyss the channel is yet to master. We will unpack the why’s and how’s of best practice toward understanding and overcoming obstacles in AIOps adoption.
Register me
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  MSP EXPO I
  MSP EXPO II
  OPEN SOURCE
  SD-WAN EXPO
2:30-2:55pm
Thursday - 6/24/21
ITEXPO I ()
Can Zero Trust Quiet the Noise Around Cyber Security?
IT-10
MSP EXPO I ()
Industry Perspective
MSP-10
MSP EXPO II ()
Industry Perspective
MSP-22
OPEN SOURCE ()
Part II: Let the Geek Speak - via Video!
OS-09
Founder and Lead Trainer
Let the Geek Speak
Making presentations via video meeting and webinar tools has become very popular indeed! Many presenters make cringe-inducing mistakes and therefore lose any power that might have been in their message. This session shows where Geeks go wrong (it all starts way before the presentation itself) and what to do about it, so that their presentations gain POWER and PRESENCE. Technology Geeks that attend this session will be changed forever!
Register me
SD-WAN EXPO ()
Session Details Coming Soon
SDW-10
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  MSP EXPO I
  MSP EXPO II
  OPEN SOURCE
  SD-WAN EXPO
3:00-3:55pm
Thursday - 6/24/21
ITEXPO II ()
Adding White Label Cloud Voice To Your Existing Portfolio / What To Look For In A White Label Partner
COM-11
President & CEO
Vistanet Telecommunications, Inc.
CEO
ComRes Inc.
FUTURE OF WORK ()
Using Automation to Enhance New Workforce Models
FOW-11
ITEXPO I ()
Digital Transformation Post COVID-19: Raising the Bar on Customer Engagement
IT-11
MSP EXPO I ()
MSP Vulnerabilities Checklist
MSP-11
MSP EXPO II ()
Business Continuity Solutions for the Modern Business
MSP-23
OPEN SOURCE ()
FreeSWITCH: State of the Union
OS-11
FreeSWITCH features in many, many carrier implementations around the world as well as all sorts of other applications too - a popular one being Multi-Tenant PBX. It is by any measure a leading world class Open Source project. As the VoIP and RTC world moves forwards, the health and vibrance of the FreeSWITCH project not only ensure that it keeps up, but it very often leads the way! Attend this session to heard from one of the founders of the project about what's been going on recently.
Register me
SD-WAN EXPO ()
How SASE is Your Security Strategy?
SDW-11
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  MSP EXPO I
  MSP EXPO II
  OPEN SOURCE
  SD-WAN EXPO
4:15pm
Thursday - 6/24/21
Special Event ()
IDEA Showcase Startup Pitch Event & Reception
IDEA-01
  Special Event
8:00-10:00pm
Thursday - 6/24/21
Special Event ()
Networking LIVE! Reception - On the Amazing Spacious Seaside Patio of the Loews Miami Beach Resort
X-11
  Special Event
Friday, June 25, 2021
8:30am
Friday - 6/25/21
9:00-10:15am
Friday - 6/25/21
MSP EXPO I ()
Selling or Staying – What’s Your Plan?
MSP-24
  MSP EXPO I
9:00-9:55am
Friday - 6/25/21
FUTURE OF WORK ()
Tips for Making the Most of Your Chatbots and Other Voice Technologies
FOW-12
ITEXPO I ()
Creating Next-Gen Collaborative Post-Pandemic Work Environments
IT-12
OPEN SOURCE ()
Marketing Open-Source Solutions – Building a Customer Base without Breaking the Bank
OS-12
CMO
TelcoBridges
Now that you have done all the hard work to build your Open-Source application, how will you convert that hard work into customers? Join us to learn strategies and tactics to build a marketing plan using instructional videos, webinars, case studies, and email campaigns that yield measurable results. A great learning opportunity for business principles, sales, and product marketing team members.
Register me
SD-WAN EXPO ()
Exploring Post-Pandemic Best Practice
SDW-12
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  OPEN SOURCE
  SD-WAN EXPO
10:00am-1:00pm
Friday - 6/25/21
()
ITEXPO #TECHSUPERSHOW Exhibit Hall Open
X-13
  
10:00-10:55am
Friday - 6/25/21
FUTURE OF WORK ()
Is Your AI Project Set Up To Succeed?
FOW-13
ITEXPO I ()
Shadow IT – Why You Need to Eliminate It and How
IT-13
OPEN SOURCE ()
Session Details Coming Soon
OS-13
SD-WAN EXPO ()
Engineering AIOps Sales Success
SDW-13
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  OPEN SOURCE
  SD-WAN EXPO
10:30am-12:00pm
Friday - 6/25/21
MSP EXPO I ()
Making the Most of Your MSP Marketing Budget
MSP-25
  MSP EXPO I
11:00-11:55am
Friday - 6/25/21
FUTURE OF WORK ()
Myth vs. Reality: The Truth About AI and CX
FOW-14
ITEXPO I ()
Is Your Collaboration Smart?
IT-14
OPEN SOURCE ()
Session Details Coming Soon
OS-14
SD-WAN EXPO ()
Session Details Coming Soon
SDW-14
  ITEXPO II
  FUTURE OF WORK
  ITEXPO I
  OPEN SOURCE
  SD-WAN EXPO

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