Conference Program

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm
Conference Fee Guarantee

Days


Tracks

Wednesday, February 12, 2020
8:30am
Wednesday - 2/12/20
()
Continental Breakfast - SPONSORED BY INTRADO - Full conference pass holders only
X-01
  
9:00-9:55am
Wednesday - 2/12/20
AIOps Solutions (Room 222)
AIOps: From Myth to Reality in 12 Months
AIOPS-01
A year ago at AIOps Expo, we realized AIOps was really just a conversation piece – something people were starting to talk about but nobody really understood it’s full impact. We’ll kick off AIOps Expo 2020 with a look back at the past 12 months to understand where the market has come in 2019 and what is the current state of AIOps.
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Future of Work (Room 221)
Voice Assistants and Chatbots: What You Can and Can't Do... and What We Want to Be Able to Do
FOW-01
Group Editorial Director
TMC
Head of Growth and Educations
Smith.ai
Voice assistants and chatbot penetration continues to grow, creating not only a demand for new AI applications and voice-enabled devices, but also ensuring voice’s future as a critical business communications channel. That creates and opportunity to leverage current and emerging AI technologies to create innovative new business models. This session will look at what is currently possible with AI-based interactions, what isn’t and what is on the horizon based on what we want (and what we think we want).
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Business Communications Solutions (Room 304)
Will Microsoft Teams Replace the PBX?
ITE-01
General Manager
Ingate Systems
President
Voyant
CTO
Viirtue
Managing Director
TeamMate Technology
Microsoft, Slack, Zoom, Cisco and several other brands are doing their best to bring Unified Communications to the mainstream. Collaboration tools from these vendors, including video, conferencing, enterprise collaboration, chat, whiteboarding and more, are gaining widespread acceptance in the workplace. But there’s a problem: Their vision of collaboration does not play well with the traditional PBX. Microsoft with its Skype successor, Teams, has made the largest impact. With more than 15 million daily active users (and growing, including the migration of 50 million Skype for Business users, is creating a real conflict for businesses. Businesses want the new communications tools, which are often part of their Office 365 licenses, but adopting the Teams model may mean giving up PBX features on which they rely, because it’s confusing and inefficient to operate two separate communication systems. This session will explore this trend in detail by comparing the latest offerings from the new world of UC&C, considering real-world deployment models, offering options for enterprises looking for the best of both worlds, and discussing what the future holds.
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Service Provider Solutions (Room 305)
Why Service Providers Need to Understand AI
ITSP-01
Principal Analyst and Consultant
neXt Curve
Artificial intelligence use cases are emerging in nearly every market. So what will it mean to service providers? In a data-driven world, how can service providers leverage AI to deliver better customer experiences, build new partnership models, and create new product and revenue opportunities? This session will discuss the emergence of AI and its potential to revolutionize the service provider market.
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MSP Solutions (Room 316)
Are You Prepared to be Hacked? It’s Not a Matter of If, But When
MSP-01
Chief Security Strategist
Cybersafe Solutions
Director, Global Business Development
WatchGuard Technologies
If you’re an MSP, consider your business a prime target for sophisticated hackers. You don’t want your company to be the gaping hole in your customers’ security posture. It’s not only detrimental to them, but consider the devastation to your reputation and ability to ever build trust again. How can you effectively protect your business from malicious attacks to keep your customers safe? How do you develop and implement an effective security posture? What tools do you need to ensure security standards are always being maintained? What strategies do you need to ensure today’s efforts aren’t lost tomorrow as threats evolve?
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Open Source Solutions (Room 317)
Battling Robocallers - a STIR/SHAKEN Tutorial
OSW-01
SD-WAN Solutions (Room 315)
State of SD-WAN -- A View from the C-suite
SDW-01
Aryaka Networks
CEO
Adaptiv Networks
VP, SD-WAN Solution
Oracle
Managing Editor & SD-WAN Conference Chair
TMC
This quickly "matured" technology is a driving force enabling digital first firms to embrace the cloud and optimize operations. This panel discussion brings industry leaders together to take stock of where SD-WAN is as a technology and where it has to go.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
10:00-10:55am
Wednesday - 2/12/20
AIOps Solutions (Room 222)
APM Meets AIOps
AIOPS-02
As applications become increasingly complex and data-intensive, they inevitably put a bigger strain on IT teams and APM tools. Are we at a point where AIOps and APM can intersect and leverage artificial intelligence and machine learning to identify, diagnose, and fix application problems? This session will consider the evolution of complex application architectures and potential applications of AI for APM.
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Service Provider Solutions (Room 305)
What Happened to NFV?
ITSP-02
It was only a few years ago that hype built around NFV and SDN rapidly and promised to deliver a new world of programmable networking. Growth never materialized – not the way it had been imagined by the media and vendors. What happened to create such a gap between hype and reality? Were expectations set too high? Were vendors and operators not collaborative enough? Has standardization been too slow? IS NFV implementation simply more complicated than we thought? This session will consider what has happened to slow the momentum around NFV, where do we go from here, and will NFC and SDN ever become the growth factors they were made out to be – or have other opportunities turned them into a passing fad?
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Open Source Solutions (Room 317)
Geo-Fencing: Security for Evolving Threats
OSW-02
  AIOps Solutions
  Service Provider Solutions
  Open Source Solutions
10:00-10:25am
Wednesday - 2/12/20
Future of Work (Room 221)
From IVR to Alexa: Humanizing Voice Apps
FOW-02
CEO/ Telephone Voice Talent
The IVR Voice.com
This session will discuss the development and creation of the voices behind AI-driven applications.
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Business Communications Solutions (Room 304)
The Next Wave of Collaboration: Open Source Email
ITE-02
There are hundreds of ways for people to communicate, but the gold standard is still email — no business can imagine eliminating email from their workflows. But, everyone agrees it can be improved. What’s the next advancement? Open source, collaborative email. This session will discuss the future of open source email, the increased security it provides, what it means for teams who work across oceans or across cubicles, and the benefits of collaboration tools for businesses of all sizes.
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MSP Solutions (Room 316)
Industry Perspective: Dell
MSP-02
SD-WAN Solutions (Room 315)
Industry Perspective
SDW-02
VP SD-WAN
Windstream
  Future of Work
  Business Communications Solutions
  MSP Solutions
  SD-WAN Solutions
10:30-10:55am
Wednesday - 2/12/20
Future of Work (Room 221)
Use AI To (Virtually) Hug Your Customer
FOW-03
Director of Strategic Communications, Customer Journey
Cisco
You’re in a taxi on your way to the airport when your airline app sends you a notification message, an email, a phone call, and a text. “Hi, Barbara, your connecting flight #2001 has been cancelled due to poor weather conditions. I see that tomorrow is your birthday, so we want to get you home safely today. We have two alternative flights for you. Please select your preference.” From your smartphone app, you select the flight. The app replies with flight confirmation information, and follows up with an email and a text. The airline knows who you are, they know your situation, they know when it’s your birthday, they know about the cancelled flight, and they know your preferred connecting cities based on past flights. Later, when you arrive at your connecting city, you receive another notification inviting you to their lounge for a birthday drink, along with its location. This is the power of cloud data analytics and artificial intelligence (AI) and it’s revolutionizing the business-customer relationship. But, in order to achieve this result, businesses need to realize the role AI and machine learning (ML) can play within its customer service-focused systems such as the contact center. AI and ML can provide bot self-services and virtual customer assistants to help agents with real-time context, cognition, and intelligence. AI helps you predict what each customer will need next, and it puts context around the customer experience and delivers it across every channel. AI can also remove mundane tasks and ensures agents have information at their fingertips, so that they can care for each customer at a highly tailored, individualized level. This session will discuss: The role AI & ML will play in the future of business-customer relationships, and how AI & ML will not only simplify business processes when it comes to customer service but also greatly enhance the customer’s experience, building stronger bonds of loyalty and trust.
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Business Communications Solutions (Room 304)
Help! I Want to Collaborate, but I Hate People!
ITE-03
In every workplace, there are cultural, personality, generational and geographic divides that make collaborating hard. At one end of the spectrum, there is real-time collaboration and, at the other end, there is collaboration on your own time (great for those who don't like dealing with people or who manage disparate team). These represent synchronous and asynchronous collaboration that are driven by a proliferation of business messaging tools. The question is, how do you get more out of these tools, particularly for those who don’t enjoy a lot of online chatter? The answer is knowing how to pair the difficulty of each task with the right collaboration medium. Binary answers need simple collaborative options, while more complex review tasks need richer approachs, including screen sharing and virtual face-to-face exchanges. Ultimately, it doesn't matter whether you hate interacting with people, because business messaging tools are bringing us closer together in ways that work best for our personal needs. This session will discuss these different approaches and how to get the most from them.
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MSP Solutions (Room 316)
Industry Perspective: Fujitsu
MSP-03
  Future of Work
  Business Communications Solutions
  MSP Solutions
  SD-WAN Solutions
11:00am
Wednesday - 2/12/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by IBM
K-07
Marie Douglas
Vice President, Global Technology Service Providers Sales
IBM
  Keynote Presentation
11:30am
Wednesday - 2/12/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by ScanSource
K-08
Mark Morgan
EVP of Strategy
ScanSource
  Keynote Presentation
12:00pm
Wednesday - 2/12/20
()
Conference Luncheon - Full conference pass holders only
X-02
  
1:00-1:55pm
Wednesday - 2/12/20
AIOps Solutions (Room 222)
Migrating AIOps from Technology Pigeon Holes to Holistic Ecosystem Management
AIOPS-05
How can AIOps evolve from the analytics of technology focused verticals to improving the digital transformation and application experience that businesses value? In this session, we will look at today's limitations for AIOps to deliver on the promise of digital transformation and application experience (AX). How do we evolve the industry from technology vertical-based solutions to holistic ecosystem the caretakers that can translate business/application needs within an end-to-end technology solution?
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Future of Work (Room 221)
Meet Your New AI-enabled Business Communications
FOW-05
CEO
Glance Networks
CTO & VP of Technology
Unified Office
Partner
IntelliCom Analytics
Business Communications Solutions (Room 304)
Paving the way to Digital Transformation
ITE-05
Mobility is a key engine for business growth, paving a foundation for Digital Transformation and delivering more intelligence to mobile workforces. These technologies enable better customer service, new revenue opportunities, operational efficiency, and greater employee satisfaction – if they are deployed in ways that accommodate the need of both business teams and IT that must manage them. This session will discuss the Digital Transformation needs of all key stakeholders, the questions that every business should ask to understand workflows and application requirements, and the steps required to develop an effective and forward-thinking strategy for Digital Transformation that ensures positive outcomes while accounting for future needs.
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Service Provider Solutions (Room 305)
Can STIR/SHAKEN End the Spam Robocall Deluge?
ITSP-05
CEO
TransNexus
Senior Product Marketing Director, Communications Solutions
Neustar
Spam calls with spoofed caller IDs have reached unprecedented levels, to the point where people simply refuse to answer calls. They are easily the biggest segment of consumer complaints to the FTC and the number of robocalls on a monthly and annual basis continues to climb. Reports suggest as many as 4/7 billion robocalls were placed in July in the United States. While the TCPA theoretically should protect against spoofed robocalls, technology has evolved in a way legislators simply could not project almost three decades ago. So, if technology is the problem, it should also be the solution. Enter STIR (Secure Telephone Identity Revisited) and SHAKEN (Signature-based Handling of Asserted information using toKENs) standards. This session will discuss the spoofed robocall epidemic, who bears responsibility for protecting subscribers, and how can modern technology help eliminate this growing problem and hopefully make it possible to actually know who is calling again.
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MSP Solutions (Room 316)
New MSP Growth Opportunities and Go-to-Market Strategies
MSP-05
CEO
Xaas1
Chief Revenue Officer
CoreDial
Chief Channel Officer
Pax8
Today’s IT services landscape can be confusing for MSPs looking for an edge over their competition. What services offer the best opportunities for market share and revenue growth? Which ones make the most sense to integrate into existing service offerings? What are the best vendor selection strategies? What is the best customer acquisition strategy? Is it better to specialize or generalize? This session will discuss the opportunities that await MSPs and how they can most effectively take advantage of them to build their businesses.
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Open Source Solutions (Room 317)
Democratizing Communication Services and Infrastructure
OSW-03
SD-WAN Solutions (Room 315)
Seeking an SD-WAN Standard
SDW-04
Managing Editor & SD-WAN Conference Chair
TMC
Head of Digital Services
Fujitsu
The SD-WAN marketplace delivers Baskin Robbins'-like options, with the space lacking standardization. The industry has called for standards for some time, and this past year the MEF has been working diligently to deliver. MEF leadership will walk attendees through the development of this process, and expectations of evolution over time.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
2:00-2:55pm
Wednesday - 2/12/20
Service Provider Solutions (Room 305)
Implementing Kari's Laws and Other New E911 Requirements
ITSP-06
President
Voyant
The FCC recently submitted a Report and Order defining new rules around the implementation of Kari’s Law, Ray Baum’s Ct, and other 911 dialing and notification mandates. What are these new requirements, how do they impact service providers, and what do providers need to do to ensure they and their customers are compliant with these regulations?
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MSP Solutions (Room 316)
What MSPs Need to Know About Containers and Why Containers Can Help MSPs Grow
MSP-06
Open Source Solutions (Room 317)
Harness the Power of Software Defined Telecom
OSW-04
SD-WAN Solutions (Room 315)
Securing Your WAN
SDW-06
Sr Network Architect
HughesON
Managing Editor & SD-WAN Conference Chair
TMC
While the SD-WAN marketplace offers options, it is important to place priority on security. Whether it is embedded in your SD-WAN solution or you're forced to overlay security, it's critical to do so with the best fit for your firm. This panel discussion will explore the security side of your software-defined WAN.
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  Service Provider Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
2:00-2:25pm
Wednesday - 2/12/20
AIOps Solutions (Room 222)
Industry Perspective: GAVS
AIOPS-06
Future of Work (Room 221)
Case Study: Enhancing Customer Experience with AI
FOW-06
Chief Information Officer
SimpleTire
This session features a business that believes CX is the new competitive battleground. Greater competition and growing consumer power have eroded traditional product- and service-based differentiation, forcing firms to seek new, more durable forms of competitive advantage. CX is the only sustainable source of competitive differentiation. With this goal in mind, SimpleTire set out provide information to its customers at a speed ‘Faster than Real Time.’ The wise say you can’t predict the future but, the fact of the matter is that we must, or we can’t keep up with the present. When a customer needs help, companies need to know a great deal ahead of “real” time in order to make decisions quickly enough. This session explores the process SimpleTire went through to accomplish that by creating a system to convert (a) text to speech, (b) speech to text, and (c) intelligent conversation with customers using chatbots.
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Business Communications Solutions (Room 304)
Going Native, Mobile Native That Is: How to Fall in Love with Your UC&C Experience
ITE-06
Senior Director of Solutions Marketing
Metaswitch Networks
The shift of UC to the cloud has improved efficiencies and costs, but often has failed to improve communications and collaboration for the growing mobile workforce. Current “PBX-era” OTT mobile UC solutions have low adoption because they fail to deliver the usability and quality needed to drive significant use in today’s “smartphone era.” This under-utilization of UC platforms wastes enterprise investment and leaves mobile workers unbound by corporate IT management and compliance controls. In today’s highly competitive UC market, the winners will be those who leverage their networks to deliver a more mobile-native UC experience. Takeaways from this session include understanding how the workforce is changing from deskbound to mobile and remote, how enterprises can meet the needs of the mobile workforce, and an evaluation of different market approaches for mobile UC.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
2:30-2:55pm
Wednesday - 2/12/20
Future of Work (Room 221)
Why Omnichannel, Why Now?
FOW-07
co-founder & CEO
Edify
You want your customers to love you, right? Then you’ve got to meet them where they are! They want to serve themselves and generally do less work to give you their business. And when they need to talk to a human, they only want to deal with one. As customers, we can do everything with the phones in our pockets. Why can’t we use that same technology to interact with the brands we do business with? Companies have to catch up! Omnichannel has been a dream in the communications space for a long time, but it’s been a struggle for many organizations to implement. Thanks to new cloud-native, unified solutions, it’s easier than ever to achieve true omnichannel functionality and keep customers loving your brand!
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Business Communications Solutions (Room 304)
Epic Fails of Collaboration... And How to Prevent Them!
ITE-07
Strategy & Go-to-Market Lead for Team Collaboration
Cisco
  AIOps Solutions
  Future of Work
  Business Communications Solutions
3:00-3:55pm
Wednesday - 2/12/20
AIOps Solutions (Room 222)
MultiCloud Management Made Easier
AIOPS-08
As businesses increasingly increase the number of cloud provider they use, their IT operations are inevitably going to become more complicated as a result. While point systems have worked to provide enough visibility thus far, as IT infrastructures increase in complexity, the strain on IT teams to make sense of data from multiple sources will quickly outstrip their capabilities. AIOps can help. This session will discuss why AIOps is the solution to the multicloud problem. How will it help IT teams effectively aggregate data from multiple sources and automate advanced analytics to deliver actionable intelligence? What impact will it have on services and applications, costs, and user experiences?
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Future of Work (Room 221)
Choosing the Right AI Tools for Your Company
FOW-08
As the AI market has developed and matured, there are more tools available with the promise of improving your workplace. It’s an important decision for the CIO and IT management team. The right tools can help you build a future-proof workplace. The wrong tools will disrupt your culture and cause users to be skeptical of future updates. How do you determine which tools will fit your organization and drive productivity and which ones to carefully evaluate? This panel of AI leaders from disruptive companies will discuss best practices for evaluating your organization and identifying the tools that will automate the mundane and fuel creativity and collaboration.
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Business Communications Solutions (Room 304)
The Millennial Influence on Enterprise Communications
ITE-08
Over the next several years, nearly three-quarters of the workforce will be comprised of Millennials. Businesses have been aware of this developing trend for years. They know the ways Millennials work, use technology, and incorporate other tools such as AI and the cloud into their daily routines, is strikingly different from previous generations. The modern business should be making plans to adapt to their increasingly Millennial workforce, if they aren’t already in the process. This session will discuss the future of communications, the new disruptive workforce, and solutions that will enable enterprises to meet the needs of their entire workforces.
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Service Provider Solutions (Room 305)
Is Zero Touch the Future of Networks?
ITSP-08
Network virtualization has been around for many years now, but part of the challenge that has stunted its growth is a new set of operational challenges when managing the complexity of modern networks. Zero touch has been heralded as the next generation of network management to enable fully automated, accelerated network and service management and orchestration. Some argue zero touch is the only way to deliver the capacity, near-zero latency, reliability, and personalized or customized service that are called for today. This session will discuss: What does zero touch really mean? What are the requirements for zero touch? How will AI be involved? What other technologies will make zero touch possible? Why should service providers and network operators care? What are realistic expectation in terms of timelines and results?
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MSP Solutions (Room 316)
MSPs & The IT Skills Gap
MSP-07
Despite the massive opportunity today’s IT service market presents, many MSPs are struggling to succeed. In fact, for every four new customers, MSPs in the U.S. lose three existing ones, stunting growth. At least some of the churn can be attributed to untrained technicians. As quickly as the cloud services market has grown, keeping up with demand has meant providers have had to expand their hiring pool to younger, less experienced techs, which has had an impact on customer satisfaction. What is the current skills gap in the MSP market? How is it really impacting service levels and growth opportunities? How can the gap be closed and how can MSPs adapt while that happens?
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Open Source Solutions (Room 317)
Using Open Source Communications to One-up Your Competition
OSW-05
SD-WAN Solutions (Room 315)
AI, Automation & the WAN
SDW-07
Managing Editor & SD-WAN Conference Chair
TMC
Automation and artificial intelligence are revolutionizing operations, alleviating manual intervention, boosting performance, cutting costs and delivering efficiency to network operation.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
4:00pm
Wednesday - 2/12/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Cisco
K-01
Sri Srinivasan
SVP & GM, Team Collaboration Group
Cisco
  Keynote Presentation
4:30pm
Wednesday - 2/12/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Google
K-02
Kate Matsudaira
Director, Google Tech Engineering
Google
  Keynote Presentation
5:00-7:00pm
Wednesday - 2/12/20
()
#TechSuperShow Exhibit Hall Grand Opening Reception
X-03
  
Thursday, February 13, 2020
8:30am
Thursday - 2/13/20
()
Continental Breakfast - Full conference pass holders only
X-04
  
9:00am
Thursday - 2/13/20
  Keynote Presentation
9:30am
Thursday - 2/13/20
  Keynote Presentation
10:00-11:00am
Thursday - 2/13/20
MSP Solutions (Room 316)
The Massive MSP Cybersecurity Opportunity
MSP-07a
Intelisys
CISO
High Wire Networks
CEO, Group Editor-in-Chief
TMC
The onslaught of hacks and ransomware attacks on data centers and cloud providers, coupled with increased regulation from the EU and U.S., such as GDPR, the New York Shield Act, and the California Consumer Privacy Act, means companies need to shore up their cybersecurity postures or risk being put out of business. Two of the biggest IT budget items going forward will be dealing with cybersecurity and regulations. There are thousands of cybersecurity solutions on the market – Some work well together, while others do not. There is no substitute for an experienced MSP or MSSP to help companies deal with vendor selection, a security plan, pen testing, BCDR, patch management, and other security-related needs. This is the largest opportunity our market has ever had. The best part is we will make our money protecting our customers from the bad guys. There is no better or nobler opportunity than that.
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  MSP Solutions
10:00am
Thursday - 2/13/20
  Keynote Presentation
10:30am
Thursday - 2/13/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
IoT Keynote Presentation by Google - IoT: Using Stone Knives and Bearskins
K-06
I tried to build a 'magic' IoT experience and discovered some very hard technical realities. This talk is a reflection on that experience. While we are building interesting IoT products today, they are unfortunately fragile, tedious, and user hostile. We don't stop often enough to reflect on our tools. What are we missing? What do we need? We're so focused on short term product cycles that we don't stop and realize it's harder than it should be. This talk will reflect on my "failed" project and what we as an industry could be focusing on instead.
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  Keynote Presentation
11:00am-4:00pm
Thursday - 2/13/20
()
#TechSuperShow Exhibit Hall Open
X-05
  
11:15am
Thursday - 2/13/20
()
Lunch Tickets Distributed to Paid Attendees, Exhibitor/Conf, Press, Speakers
X-06
  
1:00-1:55pm
Thursday - 2/13/20
AIOps Solutions (Room 222)
AIOps and DevOps: Better Together
AIOPS-09
New trends, such as microservices, hybrid cloud, edge computing and IoT, are all creating more complex application infrastructures – with the intent of delivering better end user experiences. DevOps is supposed to increase agility and flexibility of app development and rollout, but the problem is the complexity of new apps makes it harder to actually perform troubleshooting and other DevOps functions. AIOps brings the automation that DevOps needs to be effective in complex app environments.
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Future of Work (Room 221)
Conversational Analytics - Turning Voice into Intelligence
FOW-09
This session will consider the role of analytics in conversational interfaces and its unique nature compared to other engagement analytics. We’ll get into ways to effectively monetize AI applications through higher customer satisfaction rates by turning analytics data into actionable intelligence.
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Business Communications Solutions (Room 304)
Using Unified Communications to Convert Wasted Time to Productive Work
ITE-09
Chief Revenue Officer
CoreDial
VP of Marketing
Sangoma
CTO & VP of Technology
Unified Office
Partner
IntelliCom Analytics
Enterprise users are being bombarded with new tools that are supposed to make them more efficient and productive. But, are they really accomplishing that objective? Or, are they actually causing employees to waste more time on finding the right tools, locating colleagues, information, scheduling, and other tasks that actually reduce productivity? When deployed and used properly these tools are supposed to save time, empower workers, reduce redundancies, and generally make businesses operationally more efficient. This session will discuss how businesses can ensure that happens, from choosing the right solutions to strategies for maximizing adoption and utilization. The end result, when done right, is more work gets done with less effort, confusion, and frustration.
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Service Provider Solutions (Room 305)
Cutting-Edge Cloud-based Solutions for VoIP Service Providers
ITSP-09
Vice President – Marketing and Sales
Telinta, Inc.
Vice President of Business Development
Acrobits
VP of Sales
Inteliquent
This discussion will cover key trends and capabilities in cloud-based solutions for VoIP service providers. Topics include challenges that a successful VoIP business needs to plan for such as switching, billing, customer management, mobile solutions, VoIP Origination and Termination, provisioning and more. Whether your business is already well-established, or just starting out, this session will provide you with new insights.
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MSP Solutions (Room 316)
Setting Up for SD-WAN Sales Success
MSP-08
President
RAD-INFO, Inc.
For an MSP, adding SD-WAN to its arsenal of offerings is obvious. As MSPs embrace this transformative technology, there are still internal questions needing answers. This panel discussion will offer MSPs a basic blueprint for a newly sprung SD-WAN service provider -- from pricing to the portfolio.
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Open Source Solutions (Room 317)
Stop Giving Your Customers Away
OSW-06
SD-WAN Solutions (Room 315)
UCaaS & SD-WAN -- Like Peas and Carrots
SDW-08
CTO, PhD
Tallac Networks
VP, SD-WAN Solution
Oracle
Managing Editor & SD-WAN Conference Chair
TMC
Chief Architect, Business Services
Vonage
Head of Product Marketing
Martello Technologies
Application performance is driving SD-WAN adoption. Service providers are pairing SD-WAN with UCaaS in the portfolio as a no-brainer value-add. The panel discussion with delve into how UCaaS is supported by SD-WAN, and why service providers are doing themselves a disservice by not bundling the two.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
2:00-2:55pm
Thursday - 2/13/20
Service Provider Solutions (Room 305)
Where's the Revenue in 5G and Will 6G Matter?
ITSP-10
Principal Analyst and Consultant
neXt Curve
As there is with every generation of wireless technology, the rollout of 5G has come with its share of marketing spend and media hype. Is the hype real or is 5G just an incremental evolution in mobile technology that most people won’t really realize happened other than seeing another number on their mobile screens? More importantly, where’s the revenue in 5G? Aside from mobile device manufacturers charging more for 5G-capabile devices long before their networks are live in most places, how are service providers going to leverage 5G? Is the opportunity with consumer or business customers, and what will the revenue-producing use cases be? Does it even rally matter? Will the 6G hype cycle begin before most people have even experienced 5G, creating an endless unrealized hype cycle
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Open Source Solutions (Room 317)
Artificial Intelligence and Machine Learning
OSW-07
  Service Provider Solutions
  Open Source Solutions
2:00-2:25pm
Thursday - 2/13/20
Future of Work (Room 221)
Navigating the Future of Work through Data
FOW-10
Imagine if the workforce were guided by the same turn-by-turn technology that we use to drive cars. Data is now firmly in the forefront of what we do and how we do it. Computers are increasingly taking on operational tasks, making room for people to add value in new ways. Are we on the cusp of data-driven systems that tell workers how to navigate at work? What tasks need to be completed? Which tactics will work best and how to adjust to changes along the way? What would these systems mean to the value of work, workers and people leaders? This session explores the the evolving world of work and its impact on technology and people, from the perspective of a Business Anthropologist.
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MSP Solutions (Room 316)
Why the SMS Industry is a Tech Gold Mine
MSP-09
Sales & Marketing Specialist
QuestBlue
One of the greatest advantages of SMS messaging is that it can reach almost anyone, anywhere across the world, with little effort. Not only does this benefit your business when communicating with your existing customers but it expands your customer reach! With many messaging options to suit your business needs, global reach and easy implementation, there shouldn’t be any reason why you’re not maximizing this opportunity. Transform the way you communicate, and you’ll see why everyone is applying messaging to their business model.
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SD-WAN Solutions ()
Industry Perspective: Frontier Business
SDW-09
  AIOps Solutions
  Future of Work
  Business Communications Solutions
  MSP Solutions
  SD-WAN Solutions
2:30-2:55pm
Thursday - 2/13/20
Future of Work (Room 221)
Democratizing Machine Learning
FOW-11
Customer Engineer, Google Cloud
Google
Business Communications Solutions (Room 304)
From Open Source to Mainstream, Bringing Complex Technology to the Masses
ITE-11
Founder and CEO
SIGNALWIRE INC
From the early days of VoIP starting with Asterisk and through the advent of FreeSWITCH and on to WebRTC, Learn how the evolution of Software Defined Telecom has brought us a new era in communications like never before.
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MSP Solutions (Room 316)
Industry Perspective: CoreDial
MSP-10
Chief Revenue Officer
CoreDial
  AIOps Solutions
  Future of Work
  Business Communications Solutions
  MSP Solutions
  SD-WAN Solutions
3:00-3:55pm
Thursday - 2/13/20
Future of Work (Room 221)
Using Voice as an Authentication and Security Tool
FOW-12
Security is at the top of every business’ list of priorities – at least it should be. As voice applications continue to evolve and as user acceptance of and comfort with voice recognition grows, what implications does voice have for new security strategies? This session will discuss the advances in voice technology that can help businesses leverage voice as a security and authentication mechanism and build security into the conversational thread instead of requiring separate security transactions.
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Business Communications Solutions (Room 304)
Why CPaaS is the Path to Better Enterprise Communications
ITE-12
VP Product
Voxbone
Product Marketing Manager
Bandwidth
Whether the goal is global scalability or simplified, effective and cost-efficient communications (or both), CPaaS is making digital transformation easier than ever, while providing investment protection for the future. This session will discuss why CPaaS is the wave of the communications future and why the flexibility and customization it enables is critical for businesses as they move into a new age of communications. Attendees will leave with a better understanding of the value of APIs and SDKs, why customization is necessary, how it can be accomplished easily and without headaches, and how they can create a customized communications solution instead of relying on a one-size-fits-all system.
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MSP Solutions (Room 316)
Maximizing MSP Value for Inevitable Sale
MSP-11
MSPs are businesses and, as such, they have goals. For some, it’s organic growth; for others, growth by acquisition; and for still others, it may be selling the company. The MSP market has become highly competitive, with more businesses choosing to work with MSPs for their IT needs, but also more MSPs entering the market as traditional resellers look to get into the services business to drive recurring revenue. The net result is a market that’s ripe for consolidation. As an MSP, what is your end game? Are you properly positioning your company for an eventual sale? This session will discuss how to prepare an MSP for potential acquisition, how to make your MSP more appealing to prospective buyers, and what red flags do buyers look for. Even if you’re not looking to sell, understanding exit strategies will help you build a better business by developing an effective, customer-focused environment that is focused on success.
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Open Source Solutions (Room 317)
Using Kamailio to Secure Your Communications
OSW-08
SD-WAN Solutions (Room 315)
Spanning the Globe with SD-WAN
SDW-10
Aryaka Networks
Managing Editor & SD-WAN Conference Chair
TMC
VP Product and Marketing
Teridion
SD-WAN is supporting multi-location businesses, enabling multi-cloud connectivity and driving business results. This panel discussion will offer insight in answering the difficult questions when it comes to international and remote location deployments, offering use cases and exmaples to illustrate the international nature of this sprawling tech.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
4:15pm
Thursday - 2/13/20
Special Event (Floridian Ballroom, 3rd Floor)
IDEA Showcase Reception and Startup Pitch Event
IDEA-01
  Special Event
8:00pm
Thursday - 2/13/20
()
#TechSuperShow Party & Reception at Hilton Beach Resort
X-07
  
Friday, February 14, 2020
8:30am
Friday - 2/14/20
()
Continental Breakfast - Full conference pass holders only
X-08
  
9:00-9:55am
Friday - 2/14/20
AIOps Solutions (Room 222)
Session Details Coming Soon
AIOPS-13
Future of Work (Room 221)
AI and the Job Market
FOW-13
The emergence of AI and automation has created a natural uncertainty regarding job security. There’s no question AI is changing roles and the job market, but it’s also creating opportunities for employees to excel in ways they never have previously. This session will discuss the new job opportunities AI is creating, as well as ways AI is being used to facilitate jobs in a gig economy.
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Business Communications Solutions (Room 304)
Why Cybesecurity Needs AI to Challenge Hackers and Thieves
ITE-13
Cyber criminals and hackers always seem to be a step ahead of business security solutions. To a large extend, it’s because enterprises and security vendors typically work reactively to patch holes in their security solutions after them. Can artificial intelligence turn the tables and help proactively protect businesses and their sensitive data? At the very least, it can help shorten reaction time by identifying attacks and anomalies faster. In this session we’ll discuss the shortcomings of evn the best security solutions and what role AI will play in improving security capabilities.
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MSP Solutions (Room 316)
How Should I Price My Managed Services?
MSP-12
As cloud computing continues to transform the IT services market and create new opportunities for MSPs to expand their offerings and increase their value, they are faced with one overarching question. How should they price their new service offerings? What pricing strategies should MSPs adopt in order to be competitive yet profitable and protect their revenue streams?
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SD-WAN Solutions (Room 315)
20 Questions...Go!
SDW-05
128 Technology
iTrinegy
CEO
Adaptiv Networks
Managing Editor & SD-WAN Conference Chair
TMC
This panel discussion will explore the early paces of the SD-WAN research/deployment process, illustrating the boxes in need of checking when exploring SD-WAN options to ensure optimal results.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
10:00am-1:00pm
Friday - 2/14/20
()
#TechSuperShow Exhibit Hall Open
X-09
  
10:00-10:55am
Friday - 2/14/20
Business Communications Solutions (Room 304)
New Communications Tools to Impress Your Customers
ITE-14
CEO
Glance Networks
When customers contact businesses, it means they need something, often resolution to some problem. The better any company is at handling various types of customer needs, the happier their customers will become – and happy customers mean more business. In fact, customer service is becoming more of a differentiator than price or product, which means business leaders have to prioritize the way they deal with customers. That means understanding their needs and leveraging the latest tools and technology to meet them. In this session, panelists will discuss the current climate of customer experience and what customers are looking for, and the latest tools that allow businesses to meet those needs head on and truly impress customers.
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Open Source Solutions (Room 317)
The Role of Open Source in Bringing Complex Technology to the Masses
OSW-10
  Business Communications Solutions
  Open Source Solutions
10:00-10:25am
Friday - 2/14/20
AIOps Solutions (Room 222)
Session Details Coming Soon
AIOPS-14
Future of Work (Room 221)
The Dark Side of AI
FOW-14
Director of Engineering
Adobe Digital Voice & Video
Machine learning has been sweeping our industry, and the creativity it is already enabling is incredible. On the flip side, there has also been the emergence of technology, like Deep Fakes, with the possibility to spread disinformation. As a tool maker, is our technology neutral, or are we responsible for creating technology for good? How should we be thinking about biases of multiple forms when training AI? What can go wrong when learning is applied to indiscriminate user data? This session will consider these issues from multiple angles, weighing the positives of technology against their potential misuses.
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  AIOps Solutions
  Future of Work
  MSP Solutions
  SD-WAN Solutions
10:30-10:55am
Friday - 2/14/20
AIOps Solutions (Room 222)
Session Details Coming Soon
AIOPS-15
Future of Work (Room 221)
Programmable Communications Power Greater Productivity for the Workforce
FOW-15
President, API Platform Group
Vonage
The age of conversational commerce is here, and the right communications technology tools are key to ensuring human agents are having meaningful interactions with customers at every touch point. With the increasing availability of open APIs, application and programmability capabilities are not an either/or equation anymore, and businesses today do not need to build everything from scratch to create a solution tailored to their needs. Next-gen APIs, enterprise applications and intelligent technologies allow brands to build innovative communications experiences for customers and increased productivity for the workforce. Intelligent communications can enhance the connection point between businesses and their customers, helping to drive better business outcomes. This session will illustrate how the unique combination of unified communications, contact center solutions and innovative programmable communications via APIs can empower brands to provide enhanced customer service through personalized and contextual communications, while enriching and streamlining human agents to be more productive. Learn how businesses are leveraging these tools to solve problems and address customer demands, all according to their unique preferences and needs.
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  AIOps Solutions
  Future of Work
  MSP Solutions
  SD-WAN Solutions
11:00-11:55am
Friday - 2/14/20
AIOps Solutions (Room 222)
Session Details Coming Soon
AIOPS-16
Future of Work (Room 221)
AI and the Sales & Marketing Cycle
FOW-16
This session will discuss the impact of AI on the customer acquisition process, from marketing through sales execution. How is AI changing marketing strategy? How can automation be used to create more efficient and productive sales processes? What strategies should businesses follow to integrate AI into their sales and marketing workflows to increase conversion rates and customer retention?
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MSP Solutions (Room 316)
Modern Marketing for MSPs
MSP-15
CEO
Comunicano
Head of Growth and Educations
Smith.ai
President
RAD-INFO, Inc.
Traditional marketing is officially a thing of the past. Product and customer experience is officially the new “brand” that consumers recognize. But what does this mean for MSPs? This panel will discuss the new marketing paradigm that’s changing the approach for MSPs, and what new marketing strategies have proven successful – and what isn’t working. This panel of experts will discuss the impact of a new consumer-based decision model has on MSPs and how they need to adjust their marketing strategies.
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Open Source Solutions (Room 317)
IVR Customer DIS-Service: Ways in which Your IVR Could be Killing Business and Strategies to Avoid Them!
OSW-11
SD-WAN Solutions (Room 315)
Through the SD-WAN Looking Glass
SDW-14
Managing Editor & SD-WAN Conference Chair
TMC
Chief Architect, Business Services
Vonage
SD-WAN Expo 2020's final breakout session brings together Industry leaders to lend expertise to offer attendees the ability to see through the looking glass at what the future holds for SD-WAN.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions

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