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Tagged Sessions 2024

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Sessions Related to #Enterprise

Tuesday, February 13, 2024
10:00-10:45am
Tuesday - 2/13/24
Enterprise Metaverse
The Metaverse - It is Real: a Year in Review
EME-01

203

Eric Klein
COO
Cloudonix
Generative AI
GenAI and the Impact on the Enterprise
GAI-01

301

Tristan Barnum
CMO
Wildfire Systems
Jeff Dworkin (Moderator)
Managing Director
Cloud Voice Alliance
Alexandra Ilinska
Development & Delivery Advisor
MobiDev
Dipika Mirpuri
CEO
Brightpoint AI
This discussion will explore the power of generative AI and its impact on and value to the enterprise. Panelists will discuss how AI technologies are revolutionizing industries by enabling machines to generate creative content, solve complex problems, and enhance decision-making processes. Real-world case studies, ethical considerations, and the future of generative AI in driving innovation will all be part of the conversation.
11:00-11:45am
Tuesday - 2/13/24
Enterprise Metaverse
Building Brands in the Metaverse
EME-02

203

Jennifer Hotai
Founder & CEO
Plover Animation
Elyse Peterson
CEO
Tealet
Kara Wood
Founder
Charle
As technology continues to advance, the concept of the metaverse is becoming more tangible. The metaverse is a virtual space where people can interact with each other and with digital content in a shared online environment. In this session, we will explore how companies can use the metaverse to preserve and enhance their brands and how to seamlessly integrate them into the metaverse, captivating audiences and forging new connections in this digital frontier. We will discuss how the metaverse can help companies create immersive and engaging brand experiences that are not limited by physical boundaries, allowing them to reach audiences around the world. We will also explore how companies can use the metaverse to create new revenue streams and business models that create brand resiliency.
Enterprise Technology
Defending the Future: AI-Age Cyberwarfare and Cybersecurity Resilience
E-02

208B

Merritt Baer
CICO
Lacework
Hernan Londono
Chief Technology and Innovation Strategist
Dell Technologies
William Mendez
Former CISO
City of Miami
Nima Schei (Moderator)
Founder
Hummingbirds AI
In a world teetering on the brink of AI-age cyberwarfare, join experts and thought leaders to unravel pressing questions: Are we prepared for the impending storm? Is our cybersecurity infrastructure resilient enough for a multi-modal cyberattack? Delve into the heart of AI governance, dissecting its role in fortifying our digital defenses. Brace yourself for an enlightening journey that promises insights, discussions, and strategies to safeguard our digital future. Join us in deciphering the complexities of cybersecurity in the age of artificial intelligence.
12:00-12:30pm
Tuesday - 2/13/24
Enterprise Metaverse
XR Future of Public and Private Enterprise
EME-03

203

Enterprise Technology
How to Use AI for Marketing
E-03

208B

Angela Leavitt
CEO
Mojenta
This session will explore the transformative potential of AI in GRC and cyber security. Attendees will gain insights into AI-powered tools and techniques for GRC, such as machine learning algorithms, natural language processing, and automated analytics. Discussion will include ethical considerations and governance challenges in AI-enabled GRC, along with strategies for successful implementation. This session aims to equip attendees with the knowledge and strategies needed to leverage AI effectively in their GRC initiatives.
Generative AI
From Conversational AI to Generative AI
GAI-03

301

Diego Gosmar
Chief AI Officer
XCALLY
This session looks are how to move from current conversational AI narrow models to new Generative AI pre-trained models for next generation customer care. The session will explore live cases as well as futuristic concepts, considering both benefits and challenges, results and deployment strategies, with an eye towards sustainability and ethical AI usage.
1:30-2:00pm
Tuesday - 2/13/24
Enterprise Metaverse
Metaverse / Emerging Technologies
EME-04

203

Enterprise Technology
AI Gone Wild
E-04

208B

Michael Cohen
Principal Software Engineer Principal Software Engineer
Unified Office
Lee Petro
Special Counsel
Pillsbury Law
Jeff Pulver
Founder
Pulver.com
There’s a lot of good being done by AI today – and also a lot of questions being raised. Perhaps nobody should be surprised at the complexity created by the evolution of AI and its rise as a tool to improve processes and operations, but the reality is the inaccuracies, hallucinations and rogue AIs that seem to be multiplying rapidly can wreak havoc in AI users if not dealt with appropriately. This session will discuss not only what those challenges are and how to spot them, but also how to manage and deal with them to ensure your AI projects run smoothly.
Generative AI
The Power of AI in Business How to use Chat GPT with ERP
GAI-04

301

Christopher Carter
CEO
Approyo
AI technologies are rapidly improving business processes and revolutionizing decision-making. This session looks at the synergies between advanced AI language models and ERP systems, how cloud and AI are changing the ERP landscape, and deliver a practical understanding of how ERP software is moving forward with AI and how businesses can benefit from it.
2:05-2:45pm
Tuesday - 2/13/24
Enterprise Metaverse
Reimagining Business in the Metaverse
EME-05

203

Jennifer Hotai (Moderator)
Founder & CEO
Plover Animation
David Jodoin
CEO
Stackyon
Adrian Moise
Founder & CEO
Aequilibrium
Joe Ward
CEO
IKIN
The metaverse is at the early stages of development and conceptualization. We are truly at the beginning. The metaverse creates an opportunity to be innovative in our approach to business and focus on the experiences we create for our customers and clients. It is the time for us to start preparing to incorporate the elements that are appropriate for our business. Education is key to knowing how to navigate the digital space safely and effectively. This session will provide a look at the future of business and the digital and workplace transformation. We will explore opportunities for implementing blockchain technology, digital assets (i.e. NFTs, cryptocurrencies), artificial intelligence, and technology-related innovation (e.g. Web 3.0)—digital twins—into our business. Additionally, we will discuss the future of work and how that impacts our business and our team’s work. However, we cannot talk about the future of business without addressing cybersecurity and how this could impact our business as we move into the metaverse. To close out the session and discussion, we will focus on developing a strategy to ultimately create experiences for our customers and clients driven by this technology.
Enterprise Technology
The Connection Between Technology, Employee Experience, and Business Success
E-05

208B

Michael Cohen
Principal Software Engineer Principal Software Engineer
Unified Office
David Duffett (Moderator)
Founder and Lead Trainer
Let the Geek Speak
Sunny Kaila
CEO
IT By Design
Kartik Khambhati
Co-founder & Chief Business Development Officer
Hodusoft
Ari Rabban
CEO
Phone.com
One of the profound changes over the past few years is a renewed emphasis on employee experience. Many of the new or enhanced tools that have become daily-use tools have helped create highly functioning workforces that look nothing like the workforces of even five years ago. This discussion looks at how collaboration tools not only drive productivity, but how they create positive employee experiences, how the employee experience impacts overall business strategy and performance, and how businesses can leverage technology to create the best possible employee experiences.
Generative AI
Decoding Enterprise AI: Choosing Between Private LLMs and Public Generative AI Services
GAI-05

301

Brian Sathianathan
CTO & Co-Founder
Iterate.ai
This session will navigate an increasingly pivotal crossroads: the decision between investing in a proprietary, custom-tailored Large Language Model (LLM) or capitalizing on the versatility and ease of public generative AI services. The discussion will include a comparison of the various GenAI models, their benefits and risks, and will provide insight into the decision-making framework to allow attendees to assess their options for their own needs.
3:00-3:45pm
Tuesday - 2/13/24
Enterprise Metaverse
Tech to Enhance the Metaverse for Your Business
EME-06

203

Blake Fox
VP of Engineering
IKIN
Gianfranco Lopane (Moderator)
President
Generiqo
Tim Stutts
XR Product Design Leader
PushPopDesign
Enterprise Technology
Improving Your Microsoft Teams Communications and Experience with Voice
E-06

208B

David Duffett (Moderator)
Founder and Lead Trainer
Let the Geek Speak
Steven Karachinsky
CEO
ZIRO
Corey McFadden
Chief Product Officer
ClearlyIP
Farzin  Shahidi
CEO
NextPlane, Inc.
With today’s constantly evolving workforces, the right collaboration platform is a must for ensuring your workers – across locations, generations, and other variables – are able to work and communicate effectively wherever they are. Voice is a key part of ensuring productivity – both internally and externally, voice remains critical to business success. As adoption of Microsoft Teams continues to grow, integrating voice services into your Teams environment will only enhance the value and experience your employees and customers enjoy from your Teams investment. This session explores how companies can turn the combination of Teams and voice into a digital asset for their companies, strategies and options for integrating voice into Teams, and best practices for success.
Generative AI
Marketing & Sales: Where Does GenAI Fit In?
GAI-06

301

Jay Cann
CTO
Synoptek
Tim McLain
Director of Marketing
Commio
Alexis Quintal
CEO
Rosarium PR & Marketing Collective
Peter Radizeski (Moderator)
President
RAD-INFO INC
AI technology offers an array of powerful tools that have started to revolutionize how organizations engage with their target audiences, enhance brand visibility, and optimize communication strategies. This session will explore how GenAI can bolster sales and marketing efforts, including real-world examples, potential pitfalls, as well as considering how and where human involvement intersects with AI to support business objectives.
4:00-4:45pm
Tuesday - 2/13/24
Enterprise Metaverse
Metaverse Standards Forum: Ask Me Anything
EME-07

203

Jennifer Hotai
Founder & CEO
Plover Animation
Eric Klein
COO
Cloudonix
Nelly Tacheva
Founder & CEO
Tangra
Enterprise Technology
Preventing Disaster: How To Develop a Cybersecurity Plan
E-07

208B

Akshay Sharma (Moderator)
Chief Technology Evangelist Accure.AI, Cybersecurity Advisor
Lionfish Tech Advisors
In today's interconnected world, businesses are more vulnerable than ever to cyber threats, ranging from data breaches to sophisticated cyber attacks. Protecting critical business data has become paramount to maintaining trust and ensuring continued growth. In this session, attendees will learn the foundational elements of a robust cyber security plan tailored to their unique business needs. The discussion will explore risk assessment, proactive defense strategies, and effective incident response measures. By leveraging best practices, cutting-edge tools, and industry insights, participants will leave empowered to safeguard their organizations’ digital assets and reputation.
Generative AI
Monetizing the Coming Wave of Innovation Around Generative AI
GAI-07

301

Tristan Barnum
CMO
Wildfire Systems
This session delves into the realm of Generative AI and explores its immense potential for monetization. By analyzing real-life examples of successful implementations and revenue-generating models, the discussion will uncover strategies, trends, and opportunities within the generative AI ecosystem. Attendees will gain actionable insights to harness the transformative power of generative AI and capitalize on the emerging monetization landscape.
5:00pm
Tuesday - 2/13/24
Special Networking Event
Welcome Reception
X-04

3rd Floor Lobby

Wednesday, February 14, 2024
9:00-9:45am
Wednesday - 2/14/24
Enterprise Metaverse
Next-Gen Training: Unveiling VR's Potential Beyond Conventional Methods
EME-08

203

Adrian Moise
Founder & CEO
Aequilibrium
This session presents a unique perspective on applying VR technology for employee training, focusing on a case study with Colorado’s largest credit union. It explores the transformative impact of VR beyond traditional methods, emphasizing enhanced learning experiences, skill development, and engagement strategies. We'll delve into the design and implementation of VR training modules, the challenges faced, and the innovative solutions devised. Attendees will gain insights into the practical application of VR in a real-world scenario, understanding its potential to revolutionize training methodologies across various industries. This VR initiative represents the beginning of a new approach to professional development within the Credit Union sector. Our project goes beyond improving training methods for a single organization; it's about initiating a shift towards immersive learning solutions in finance. At Aequilibrium, we are leading this change. Our work in implementing VR in training establishes a new standard in the industry, showing the potential of technology to enhance education and drive innovation. This initiative is a key part of our commitment to impacting the future of the CU space and our role in merging technology with finance.
Enterprise Technology
Securing the Cloud
E-10

208B

Chen Burshan
CEO
Skyhawk Security
Akshay Sharma (Moderator)
Chief Technology Evangelist Accure.AI, Cybersecurity Advisor
Lionfish Tech Advisors
Businesses continue to move more and more applications and workloads to the cloud – not just one cloud, but multiple clouds. But, despite cloud being a common – and dominant – model, there are still plenty of questions about how to most effectively secure the cloud. This panel will focus on best practices for securing the cloud, featuring insights from cyber security experts who will discuss how to ensure any cloud strategy is secure and rooted in the fundamentals of resilience. The discussion will address where opportunities exist and where challenges remain, and weigh the tradeoffs that must be considered to ensure a secure approach to cloud.
Generative AI
CEO Insights: The Good, Bad, and Ugly of Using Generative AI for Business
GAI-08

301

Dave George
CEO
Greenstar Marketing
Bill McClain
CEO
Stratus Dial
Bill Miller (Moderator)
CEO & Owner
Beelinebill Enterprises
Dan Rosenrauch
CEO
Viirtue
Many experts argue today's Large Language Models (LLMs) are inaccurate, but many companies are already implementing entire AI-based programs – some more successfully than others. In this session, tech CEOs debate where AI delivers vs. falls short of transformative promises. Each CEO cuts through today's polarizing hype by examining AI's capabilities and limitations, offering attendees a clearer perspective on AI's near-term potential to disrupt communications technology.
10:00-10:45am
Wednesday - 2/14/24
Enterprise Metaverse
GenAI and the Metaverse will Change Everything
EME-09

203

Barton Goldenberg
Founder & President
ISM Inc.

You may not know it, but the biggest tech battle of this century so far is about to begin. Generative AI and the Metaverse are already changing everything, and the biggest tech companies in the world are all in. Are you?


With Generative AI technology already changing the way we conduct business, and 70% of all brands forecasted to be present in the Metaverse by 2027, to remain competitive every organization needs to understand the implications of these two technologies and what opportunities they present for your organization. While readying your organization for the use of Generative AI and for entry into the Metaverse may seem daunting, the consequences of being late to the party or missing the party altogether are dire - just ask Blockbusters, Borders, or Xerox.


In his session, Barton will:

  • Provide an overview of what Generative AI and the Metaverse are all about and why they are changing everything.
  • Make the linkage between the Metaverse as the new 'front-end' and Generative AI as the new 'back-end' for conducting your future business.
  • Show how global, best-in-class B2B, B2C, and B2B2C companies currently leverage Generative AI and the Metaverse to grow sales, market more effectively, decrease customer and field service costs, and improve training retention.
  • Walk participants through a proven, 8-step approach to successfully leverage Generative AI and the Metaverse to conduct your future business

You will learn why Generative AI and the Metaverse, and the integration of these two technologies are so important for your organization’s long-term survival. You will hear how other companies are prospering by already leveraging Generative AI and the Metaverse today. You will receive a proven, 8-step approach to successfully leverage Generative AI and the Metaverse to conduct your future business.

Enterprise Technology
How Branded Calling Creates Better Experiences
E-09

208B

Gerry Christensen
Head of Partnerships and Regulatory Compliance
Caller ID Reputation
Michael Coleman
VP, Channel Sales
First Orion
Jim Dalton
CEO
TransNexus
Evan Kirstel (Moderator)
B2B Tech Influencer
Evan Kirstel LLC
The future of the phone call is branded. When businesses and contact centers brand their outbound calls, customers answer ready to do business. They know who is calling and don’t have to worry about unknown callers and potential scams. It increases productivity and satisfaction – and improves the bottom line. This session will discuss what branded calling is, how it works, and how it’s being used right now to raise ROI and customer satisfaction.
10:00-10:25am
Wednesday - 2/14/24
Generative AI
Building Secure and Responsible Applications with Generative AI
GAI-09

301

Kumaran Ponnambalam
Principal Engineer, AI
Outshift by Cisco
As the possibilities of using Generative AI to improve businesses are exploding in the past few months, so are the concerns around security and responsible AI in these applications. As enterprises work to bring Generative AI applications to production, they need additional capabilities to ensure that these applications are secure, protect privacy, fair, explainable, compliant and accountable. What are the additional services and processes that enterprises need to build these capabilities? What challenges exist in bringing in these capabilities into the enterprise? How can these capabilities be implemented and integrated in an efficient manner? How are these capabilities monitored to ensure their continued performance? This session will answer these questions and many others around the GenAI landscape.
11:00-11:45am
Wednesday - 2/14/24
Enterprise Technology
Maximizing the Value of Your Microsoft Teams Investment
E-08

208B

Felix Beccar
CFO
Mural
Evan Kirstel (Moderator)
B2B Tech Influencer
Evan Kirstel LLC
Bryan Nelson
Solutions Engineer
Intelisys
Jonathan Sass
VP of Product
Vyopta
George Schoenstein
CMO
Fusion Connect
In the rapidly evolving landscape of digital collaboration, seamless communication is the backbone of operational efficiency, and Microsoft Teams stands out as a powerhouse for businesses. This session delves into strategies to maximize the return on your Teams investment, delivering actionable insights on leveraging advanced features, integrating third-party tools, and fostering user adoption to drive organizational productivity. Discussion will also include best practices for governance, security, and compliance, ensuring a seamless and secure collaboration environment. Whether you're new to Teams or looking to enhance its current usage in your organization, this session provides a comprehensive guide to unlocking its full potential for transformative business outcomes.
Generative AI
AI Cyberwarfare: How to Fight AI with AI
GAI-11

301

Stephen Kowski
CTO
SlashNext
Beyond the basic content generation most people are familiar with, Generative AI tools will have profound security ramifications to organizations as threat actors weaponize these tools to rapidly target users with tailored malware, ransomware, social engineering and BEC attacks. This session will explain how threat actors are already taking advantage of widely available AI solutions to increase the effectiveness of their attacks, including real examples of threats launched from AI technologies, such as ChatGPT, and how attackers have advanced their tactics to compromise individuals and businesses. Attendees will learn how to protect their organizations against these new kinds of threats and why security teams must arm themselves with AI cyber security tools to level the playing field.
12:30-1:30pm
Wednesday - 2/14/24
Enterprise Metaverse
ChatGPT and the Metaverse Panel & Demos -Videos Game the Search Engines to top the S.E.R.P.
EME-11

203

Sara Rushinek (Moderator)
Professor
Univ. of Miami
12:30-12:55pm
Wednesday - 2/14/24
Enterprise Technology
Beyond Limits: Unlocking IT's Next Frontier with AI
E-11

208B

Oshri Moyal
CTO & Co-Founder
Atera
Gil Pekelman
CEO & Co-founder
Atera
As AI spreads across industries and use cases, the introduction of AI-powered IT (AIT) signifies a paradigm shift for IT professionals, their role within the organization, and the broader technological landscape. Today, early adopters of AIT are driving unparalleled cross-organizational efficiency, reducing time to resolution from hours to mere seconds, all while increasing team productivity. In this session, we will explore the potential ahead with the growing adoption of AI and examine its intersection with the needs of technicians, teams, and management.
Generative AI
Taming the Knowledge Sprawl: Strategies for Controlling Generative AI’s Expanding Knowledge
GAI-12

301

Eric Riz
Founder
VERIFIED
Generative AI models have achieved remarkable advancements in generating human-like text, images, and even code. However, these models often suffer from a phenomenon known as “knowledge sprawl,” wherein the model’s knowledge expands beyond its training data, resulting in the generation of inaccurate or misleading information. Controlling this sprawl is crucial to ensure the reliability and ethical usage of generative AI systems. This session will delve into the challenges associated with knowledge sprawl in generative AI and explore effective strategies for controlling and mitigating its impact, including approaches that researchers and developers have employed to address this issue.
1:00-1:25pm
Wednesday - 2/14/24
Enterprise Technology
Listening to Customers with AI
E-12

208B

Thomas Howe
CTO
Strolid
As businesses continue to modernize through technology to create more efficient and effective communications processes and workflows, AI has become a key driver of innovation. In this session, attendees will learn about the new IETF document standard nicknamed the "PDF for Conversations" designed to manage customer conversations when used with AI. Discussion will include an introduction to the vCon standard, detailing the essential privacy and regulatory issues it helps to manage, how it enables integration with AI tools like ChatGPT, along with real-world examples of increased visibility and operational efficiency.
Generative AI
Imagine A World Without Hold Times – An AI Optimist Explains
GAI-13

301

Frank Fawzi
CEO
IntelePeer
An AI Optimist possesses an authentic desire to capture the benefits of AI and deploy the technology for customer experience enhancements across all industries. They are not naive; they recognize implementation as a journey, not an immediate transformation, especially within the contact center, where Conversational AI has opened the door for Generative AI (which goes beyond basic guided tours of conversational AI). By leveraging Large Language Models (LLMs), GenAI delivers more life-like conversations with customers, where consumer intent is analyzed for personalized interactions. This session will examine what it means to be an AI Optimist and why companies must avoid carelessly deploying generative AI, as well as jey areas where to deploy GenAI, the benefits of enacting hyper-automation into customer care technology, and how optimists should address the challenges and risks of AI.
1:30pm
Wednesday - 2/14/24
Keynote Presentation
Keynote Presentation by Genesys: Goodbye, NPS. Hello, People-centric, End-to-End Experience Benchmarking!
K-01

Floridian Ballroom, 3rd Floor

Peter Graf
Chief Strategy and Operations Officer
Genesys
For decades, organizations have fixated on achieving high Net Promoter Scores (NPS) but had little detail into the “why” behind the score—either good or bad. In today’s experience economy, understanding what makes or breaks customer and employee loyalty is vital to business success. And organizations are taking note: more than 80% of CX leaders believe the ability to measure satisfaction across the entire journey is critical to their business strategy. Providing insights only into the end of the journey, NPS no longer meets the needs it once sought to serve.

Join Dr. Peter Graf, Chief Strategy and Operations Officer at Genesys as he discusses:

  1. Why NPS and similar measurement methods are broken, including the unnecessary blind spots these tools create
  2. Real world scenarios of how a more robust, people-centric methodology, based on what customers and employees value most, is driving better experiences 
  3. How an empathetic approach to experiences will help limit employee turnover, increase customer loyalty, and ultimately become a business differentiator   
2:00pm
Wednesday - 2/14/24
Keynote Presentation
Keynote Presentation by Cisco: AI is at the Heart of Reimagining Work
K-02

Floridian Ballroom, 3rd Floor

Aruna Ravichandran
SVP & Chief Marketing & Customer Officer
Webex by Cisco
As return-to-office mandates continue, many organizations struggle with making the in-office experience worthwhile for their teams. People no longer need the office for individual work but instead want to use office time for collaboration, brainstorming, and connection with colleagues. Unfortunately, most offices cannot support these needs because they are designed for how we used to work.

In this keynote, you will step into the future of work, where AI is the heartbeat of innovation, connection, productivity, and collaboration. With AI at the core of workspace design and technology features, we can transform the office experience to support the needs of hybrid workers everywhere.

Aruna Ravichandran, SVP and Chief Marketing & Customer Officer for Webex by Cisco, will highlight how Cisco is using AI to set new standards in hybrid work and workspaces—showing not what could be but providing a roadmap to what will be.

Don’t miss this inspiring and insightful keynote. The future awaits!
2:30pm
Wednesday - 2/14/24
Keynote Presentation
Keynote Presentation by Avaya: Deciphering the Right Innovation Language for the Boardroom
K-03

Floridian Ballroom, 3rd Floor

Alan Masarek
President and CEO
Avaya
5:00-7:00pm
Wednesday - 2/14/24
Special Networking Event
Grand Opening Reception in Expo Hall
X-09

Expo Hall A

Thursday, February 15, 2024
8:15-9:00am
Thursday - 2/15/24
Enterprise Metaverse
Immersive Business: A Next Gen Solution for Commerce
EME-12

203

This session will delve into the transformative potential of the Metaverse, a digital universe where ideas flourish, collaboration is seamless, and commerce is redefined. In this new digital transformation era, the Metaverse is becoming our new reality that will reshape how businesses operate. It offers a unique platform for businesses to enhance their products and services, optimize performance, and scale operations in ways that were previously unimaginable. This session will explore how Web3 technologies are enabling the global business community to leverage the digital world to catapult their businesses to the forefront of their industry. They will share insights on how businesses can navigate this new digital landscape, from understanding the basics of the Metaverse, AR, and VR to implementing strategies for growth and innovation. We will delve into real-world examples of businesses integrating the Metaverse into their operations and marketing, providing the audience with tactical steps to do the same. Whether you're a start-up entrepreneur, a business leader, or a tech enthusiast, this discussion will equip you with the knowledge and tools to harness the power of the Metaverse for your business. Learn about the future of commerce and the endless possibilities that the Metaverse, AR, and VR hold for businesses across all industries.
Enterprise Technology
How to Build Cyber Security Awareness
E-13

208B

Scott Chille
Senior Manager, Cybersecurity Consultant
Telesystem
Jeff Dworkin (Moderator)
Managing Director
Cloud Voice Alliance
Shaun McAlmont
CEO
NINJIO
Theo Zafirakos
CISO, Professional Services Lead
Terranova Security
Cyber threats are evolving more rapidly than ever, making security awareness crucial for all business stakeholders, from top executives to frontline staff. This session considers effective strategies for fostering a culture of cyber vigilance. Speakers will deliver insights into the psychology behind common cyber threats, explore engaging training methodologies, and learn how to leverage real-world incidents to underscore the importance of security and instill a sense of urgency around cyber security across your organization. By understanding the human element, organizations can not only enhance their technical defenses but also empower their most valuable asset – their people – to act as the first line of defense against potential breaches.
Generative AI
GenAI is Real: Now What?
GAI-14

301

Roger Campbell
Sr. MOAT Principal Consultant
CDW
Ryan Ries
Chief Data Science Strategist
Mission Cloud
Over the past year, one thing has become clear: GenAI is here and it is real. The question is, where does it go from here? This session will consider the current state and future of Generative AI, it’s implications for enterprises in the context of emerging use cases, business impact, and emerging challenges. Discussion topics will include GenAI’s impact on workforce dynamics, data security implications, bias mitigation, the balance between innovation and regulation, and more. As GenAI technologies advance, they not only unlock new possibilities but also raise significant ethical, legal, and societal questions. This discussion will explore the GenAI’s transformative potential as well as the challenges it presents as businesses continue to embrace its capabilities and develop their AI strategies.
9:10am
Thursday - 2/15/24
Keynote Presentation
Keynote Presentation by Avant
K-07

Floridian Ballroom, 3rd Floor

Drew Lydecker
President & Co-Founder
AVANT Communications
9:30am
Thursday - 2/15/24
Keynote Presentation
Keynote Presentation: Data Compliance History - From Black Hat to Data Compliance Engineer
K-04

Floridian Ballroom, 3rd Floor

Jesse Tuttle
Chief Hacking Officer
Compliology
Reese Tuttle
Founder, President and Chief Technology Officer
Compliology
In this compelling keynote, father and daughter team Jesse and Reesë will take the audience on a journey from the shadowy realms of black hat hacking to the forefront of data compliance. Drawing from Jesse’s past as a notorious hacker and Reesë’s groundbreaking work in data compliance, you will be given a firsthand perspective into the minds that have shaped the data compliance industry. If that’s not enough, this will be the first time Jesse Tuttle, aka Hackah Jak from the group Hackweiser, will start to share his story. Check out their bios for more on their impressive credentials.
10:00am
Thursday - 2/15/24
Keynote Presentation
Keynote Presentation by IBM: Putting AI to Work
K-05

Floridian Ballroom, 3rd Floor

Kate Soule
Program Director for Generative AI Research
IBM
AI adoption has more than doubled since 2017 and its evolution leaped forward in 2023 with advances in large language models.  These advancements holds the potential to unlock trillions of dollars in economic value over the next decade.  But, implementing AI for business has unique requirements – it needs to be open, properly governed, designed for the enterprise and most importantly, create value.  Join Paul’s keynote session to explore the age of AI, including:

  • Developing a foundational data fabric architecture to support LLMs,
  • Delivering a competitive business advantage through strategic use cases, and
  • Deploying governed AI with responsibility.
10:30-11:15am
Thursday - 2/15/24
Keynote Presentation
Keynote Panel: The Continued Rise of AI: Embracing the Known and Unknown to Drive Business Results
K-06

Floridian Ballroom, 3rd Floor

Dan Foster
CRO
Telarus
Ken Mills
CEO
Epic IO
Raghu Ravinutala
CEO
Yellow AI
Anant Singh
VP Sales
Sanas
Rob Stephenson
CEO
Thrive

This panel, hosted by Telarus CRO Dan Foster, features AI technology experts across cloud, contact center, cyber security, IOT, and MSP markets. Discussion will cover AI marketplace trends and how partners can monetize opportunities and businesses can enjoy new efficiencies by leveraging AI.  Topics include, among others:

  • New feature sets like AI-powered conversation capture to help drive revenue for CCaaS customers.
  • How AI is helping organizations augment their workforce productivity rather than replacing them.
  • How AIOT (Artificial Intelligence of Things) advancements are helping to make our world safer and healthier.
  • Can AI be the secret weapon in combating evolving cyber threats
  • Embracing the reality of AI to drive explorative conversations and uncover opportunities within the IT framework that break down existing silos.
1:00-1:45pm
Thursday - 2/15/24
Enterprise Metaverse
Legal Landscape of AI, Metaverse, and Blockchain
EME-13

203

Carly Horvath
Associate Lawyer
MBM Intellectual Property Law LLP

As advancements in AI, the Metaverse, and blockchain reshape our digital landscape, legal frameworks must adapt to address critical concerns regarding data privacy, intellectual property ownership, and user rights.  Through real-world examples, case studies, and practical recommendations, this session will explore the evolving legal landscape and offer valuable insights into the following key areas:

  1. Blockchain Law: Discover how blockchain technology is transforming traditional legal systems, including its impact on contract enforcement, smart contracts, and decentralized governance. Gain a deeper understanding of the legal implications associated with blockchain-based platforms within the Metaverse.
  2. Privacy Law in the Metaverse and AI: Uncover the complexities of data privacy and protection in virtual environments. Explore the legal considerations surrounding user data, consent, and identity within immersive digital spaces, and explore potential solutions for safeguarding user privacy.
  3. Intellectual Property Rights: Insight into the challenges surrounding copyright, trademark, and patent protections in virtual worlds, and explore legal strategies to safeguard creators' rights and foster innovation.

This session will appeal to technologists, legal professionals, entrepreneurs, content creators, and anyone interested in the legal implications and opportunities presented by these transformative technologies.

Enterprise Technology
IT Strategies for Multi-Generational Workforces
E-14

208B

Andy Abramson (Moderator)
CEO and Founder
Comunicano, Inc.
Steven Karachinsky
CEO
ZIRO
Richard Murray
CCO
Telarus
David Torgerson
VP of Technology and Security
Lucid
We work – and live – in a unique period where workforces are comprised of generations with vastly different mindsets when it comes to technology, culture, and experience. Businesses need their employees to succeed, and they need to retain their workers at a time when talent shortages are evident across industries and employees are constantly looking for new, better opportunities. This discussion focuses on the role IT plays in overcoming generational differences and enables workers to not only succeed, but thrive.
Generative AI
Generative AI and the Customer Experience
GAI-15

301

Jeff Dworkin (Moderator)
Managing Director
Cloud Voice Alliance
Matt Edic
Chief eXperience Officer
IntelePeer
Alan Finlay
Co-founder & Head of Product
OvationCXM
Eric Vaughan
CEO
GFI Software / Ignite Tech
In an era where personalization is king, leveraging the capabilities of Generative AI to enhance the customer experience has become not only vital, but transformative. This session looks at the largely untapped potential of Generative AI in revolutionizing customer interactions and engagements and how businesses are integrating these sophisticated AI models to create highly personalized customer experiences, from dynamic content creation to intelligent customer service solutions, and much more. Attendees will understand how to utilize Generative AI to foster a more nuanced and interactive relationship with their customer base, thus driving brand loyalty and facilitating business growth, including strategies for successfully implementing Generative AI tools without compromising customer trust.
2:00-2:45pm
Thursday - 2/15/24
Enterprise Metaverse
Metaverse Standards Forum: Birds of a Feather
EME-14

203

Jennifer Hotai
Founder & CEO
Plover Animation
Eric Klein
COO
Cloudonix
Nelly Tacheva
Founder & CEO
Tangra
Enterprise Technology
Getting Visible: Telling Your Brand Story
E-01

208B

Jen Dimas
CMEO
Telarus
Alan Percy
CMO
TelcoBridges
Telling your brand story has always been key to growing business. But, with the changing media landscape, the question of brand visibility has become muddled. This panel will discuss how brands not only become visible, but how they can do it in a way to have their stories heard with credibility. The discussion will include recent trends as well as the different strategies needed today to support propelling the narrative across earned, paid, shared and owned media, as well as other proven approaches.
Generative AI
Bias in AI: Cultural Considerations and Understandings
GAI-16

301

Chris Carr
Co-Founder
Black Land Ownership
There's a hope that, via artificial intelligence and the elimination of human error, processes and activities will become more efficient, beneficial, and advantageous for humanity. But is this the case?  Will the tide of AI raise all boats? How does human bias influence the systems and structures of AI models, such as large language models, ethics, selective data, and models emerging from non-diverse institutions?  This session will present an engaging, interactive discussion about bias in the world of generative AI from a few perspectives, including:
  • The back end (coders, developers, owners, technologists, industry perspectives),
  • How technology generates vastly disparate consequences for different communities, and
  • Models of best practices.
How do different communities feel about facial recognition, surveillance, and predictive modeling?  What historical events or circumstances that should cause people to be cautious or concerned?  Where does rational concern turn into paranoia and conspiracy theory?  What does the future look like for AI?
5:00pm
Thursday - 2/15/24
ITEXPO 'Shark Tank'
IDEA Showcase Startup Pitch Event & Reception
IDEA-01

Floridian Ballroom, 3rd Floor

Rick Blalock
Co-Founder
One Study
Nikki Cabus
CEO
South Florida Tech Hub
Claudia Duran (Judge)
Managing Director
Endeavor Miami
Steve Harkey
CMO
Wisp Energy
Erik Linask
Group Editorial Director
TMC
Tahl Milburn (Judge)
Gentleman Technologist, Thoughtful Investor, Executive Advisor, Startup Mentor
Seedfunders
Everett Nelson
CEO
Moon Train LLC
Ariana Pareja (judge)
Entrepreneur, Investor, Startup Mentor, Board Advisor
The Pareja Family Foundation
Yoni Rubin (Judge)
Entrepreneur, Investor, Startup Mentor, Business Advisor
MRGN
Akshay Sharma (Judge)
Chief Technology Evangelist Accure.AI, Cybersecurity Advisor
Lionfish Tech Advisors
Rob Sims
CTO & Founder
Alchemi Defender
Rauf Tailony
CEO
FUSIONNATION
Ron Tarro (Judge)
CEO | Tech Exec | Investor and Advisor For Emerging Technology Companies
New World Angels
David Thrower
CEO, Acting CTO
Cerberos AutoML Platform
Reese Tuttle
Founder, President and Chief Technology Officer
Compliology
Dana J. Vouglitois
Senior Associate Director, Technology Development
Florida Atlantic University
Always one of the most popular and best-attended events at the ITEXPO #TECHSUPERSHOW. Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets - or creating entire new categories - give their best 5-minute pitches to a discerning panel of judges. Companies present their unique value proposition - then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ ITEXPO is an evening full of next-generation innovation, powerful networking and high energy!

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