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Sessions Related to #AI

Tuesday, February 11, 2025
10:00-10:45am
Tuesday - 2/11/25
Generative AI - Track I
Unlocking Business Value with Generative AI
GAI-01

Grand B

Thomas B.  Brannen (Moderator)
Senior Analyst / Founder
OnConvergence
Richard Coggins
VP & Distinguished Engineer
The ODP Corporation
Melissa Hadley
Southeast Regional Strategy Leader for AI Productivity
IBM
Mark Jones
Channel Sales Director
The Silverlogic
Denys Krasnikov
Co-Founder at Vidby.AI, Google Cloud Innovator, Responsible AI Expert
Vidby AI
Krish Ramineni
Co-Founder & CEO
Fireflies.ai
Discover how Generative AI is revolutionizing industries and driving unprecedented business growth. Learn about real-world success stories, tangible benefits, and practical strategies to maximize ROI from AI investments. Explore how generative AI can enhance innovation, improve efficiency, and create new revenue streams for your enterprise.
Generative AI - Track II
Navigating the Realities of the GenAI Hype Cycle
GAI-13

Grand D

Ray Pasquale
Founder and CEO
Unified Office
Glenn Richards
Member
Dickinson Wright PLLC
Akshay Sharma (Moderator)
Tech Advisory Board Member
Accure.AI
GenAI is riding an unprecedented hype wave, fueled by massive investment, rapid technology advancement, and a surge of innovative applications. However, this excitement is increasingly becoming intertwined with a parallel wave of legal challenges, from copyright infringement claims to concerns about bias and misinformation to intellectual property misuse, among others. The question that remains is how will these legal outcomes impact AI regulation and, by extension, existing applications and models and the current GenAI market trajectory? What is the potential for legal and regulatory risk to derail the early GenAI adoption cycle, create a modern version of the dot com bubble of the 90s where thousands of companies crashed and burned and, if that happens, what will a potential new GenAI hype cycle and landscape look like when the smoke clears? And, in the mean time, how should companies already invested in GenAI proceed in order to limit their risk exposure?
MSP Expo Business Track
Breaking Barriers: Overcoming Today’s Top MSP Challenges
MSPB-01

Palm A

Marvin Bee
President and Founder
MB Systems
Dave Jooste
President
MSPAA
Corey Kirkendoll
CEO
5K Technical Services
Joshua Liberman
President and Founder
Net Sciences
Rick Mancinelli
CEO
C3 Complete
In the fast-paced world of technology, Managed Service Providers (MSPs) face constant hurdles—ranging from cybersecurity threats and talent shortages to scaling operations and managing client expectations. Join our expert panel of seasoned MSPs as they dive into the most pressing challenges disrupting the industry today. This candid discussion will uncover real-world obstacles and deliver actionable insights on how MSPs can adapt, innovate, and thrive. From leveraging emerging technologies to building resilient teams and future-proofing your business, this panel is packed with practical strategies to turn challenges into opportunities. Whether you're an established MSP or just starting out, this session will equip you with the tools to navigate the tech landscape with confidence.
MSP Expo Tech Track
Leveraging MDR: Proactive Threat Hunting for MSPs
MSPT-01

Palm B

Netanel Amar
COO & Co-Founder
Cynet
Jherome DeGuzman
Solutions Engineering Manager
Threatlocker
Doug Green
Publisher
Telecom Reseller
Somer Hernandez
Senior Sales Engineer
Cynet
Kyle Hodge
Account Executive
Huntress
Cole McKinley
CTO
USX Cyber
Discuss the benefits of Managed Detection and Response (MDR) services. Learn how these services provide 24/7 threat monitoring and rapid incident response for proactive client protection, improving MSPs’ capabilities and building their reputation as trusted security advisors, all key to generating more revenue opportunities.
Service Provider Track
Capitalizing on the AI Opportunity in Telecom
ITSP-01

209

Andy Abramson (Moderator)
CEO and Founder
Comunicano, Inc.
Ruchir Brahmbhatt
CTO
Ecosmob Technologies
Alon Cohen
CTO
Phone.com
Mirna Lithgow
Advisory Board Member
Intellias
Artificial intelligence (AI) is revolutionizing the telecom industry. This session will explore the ways in which AI can be leveraged to improve network performance, enhance customer experiences, and drive new revenue streams. We'll discuss specific use cases for AI in areas such as network optimization, customer service automation, and predictive analytics.
11:00-11:45am
Tuesday - 2/11/25
Generative AI - Track I
The Art of the Possible: Best Practices in Generative AI
GAI-02

Grand B

Arte Merritt
GTM Bedrock Startups
AWS
Generative AI is rapidly changing our lives and the way we work, opening up new products, services, and processes. This session will cover the customer journey, including the art of the possible and best practices in Gen AI. Learn the latest on what enterprises and startups are building, how to get started, factors to consider, selecting and optimizing models, and testing, monitoring, and measuring in an iterative process.
Generative AI - Track II
Understanding GenAI Models
GAI-12

Grand D

Richard Greenwood
Audit Partner, Technology & AI
PwC
Patrick Hannah
CTO
CloudHesive
Tahl Milburn
Board Member & Investor
Seedfunders
Delve into the technical aspects of different Generative AI models, how they work, their capabilities and benefits (and drawbacks), use cases, and more. Learn how to select the right AI model for your specific needs and evaluate its performance.
MSP Expo Tech Track
The Power of AI and Automation: Streamlining MSP Operations and Client Services
MSPT-02

Palm B

Destiny Berttucci
Principal Product Manager
Domotz
Destiny Berttucci
Principal Product Manager
Domotz
Doug Green
Publisher
Telecom Reseller
Doug Green
Publisher
Telecom Reseller
Os Haque
Vice President, Product Management GTM - Hyperautomation
ConnectWise
Os Haque
Vice President, Product Management GTM - Hyperautomation
ConnectWise
Josh Owen
VP of Data & Analytics
Rev.io
Josh Owen
VP of Data & Analytics
Rev.io
Mark  Palmer
Vice President, Managed Services
Granite
Mark  Palmer
Vice President, Managed Services
Granite
MSPs often face the same challenges as in-house IT teams – the become buried by repetitive or simple tasks. Learn how AI and automation can relieve that burden, simplifying operations and freeing MSP staff to focus on other elements that require human intervention. With modern AI-driven tools, MSPs can increase their operational capacity, enabling them to serve more clients and generate more revenue.
12:00-12:30pm
Tuesday - 2/11/25
Future of Work
Great Expect AI tions – Welcome to Work in the Age of AI
FOW-03

Grand E

Michelle Ritz
Product Marketing Manager
Jabra
How we access information, what we do with it when we have it, where we focus (and where we don’t): workers and leaders alike are taking a giant leap into the unknown. These changes present exciting opportunities, but also a healthy mix of challenges. With so many unknowns about AI and where it’s taking us, Jabra is taking a closer look AI adoption across the workforce, both now and into the future. We surveyed a total of 5700 people across 13 different countries to find out how workers feel about AI, what they want from it, how they plan to use it and where there might be gaps in expectations.
Generative AI - Track II
AI, Cancer Research and Bias in Genome Mapping, Diagnosis and Treatment Plans
GAI-16

Grand D

Chris Carr
Co-Founder
Black Land Ownership
A presentation about recent advancements in AI developed for gene sequencing/analysis, predictive analysis, diagnosis and treatment plan development for cancer patients with a specific focus on Melanoma. Additional conversation will revolve around social considerations of AI and the hope that, via artificial intelligence and the elimination of human error, processes and activities will become more efficient, beneficial, and advantageous for humanity. But is this the case? Will the tide of AI raise all boats? How does human bias influence the systems and structures of AI models, such as large language models, ethics, selective data, and models emerging from non-diverse institutions? This session will present an engaging, interactive discussion about bias in the world of generative AI from a few perspectives, including: - The back end (coders, developers, owners, technologists, industry perspectives) - How technology generates vastly disparate consequences for different communities, and - Best practices The session will also consider how different communities feel about AI tools such as, facial recognition, surveillance, identity data and predictive modeling, what historical events or circumstances should cause people to be cautious or concerned, where does rational concern turn into paranoia and conspiracy theory, and, ultimately, what does the future look like for AI in cancer research and other areas?
1:30-1:55pm
Tuesday - 2/11/25
AstriCon
Asterisk REST Interface LLM AI Transcription
AST-05

Floridian D

Join us for a demonstration of some fun AI based transcription using Asterisk and its powerful REST interface for developing telephony applications.
Future of CX
AI That’s On Your Side: Real-Time Solutions for Customer Satisfaction
FOCX-04

Grand C

Vern Fernandez
Senior Business Development & Strategic Alliances Manager
Jabra
The Future of AI in the contact center is constantly being defined. Much of it depends on the quality of voice data as it passes through audio and video endpoints. In addition, contact centers leaders must find new ways to incentivize agents in hybrid work situations to focus on customer satisfaction. In this environment, real-time tools empower agents to recognize customer signals and provide quality outcomes. Hear how taking an agent focused approach can elevate agent experience and customer satisfaction.
2:00-2:45pm
Tuesday - 2/11/25
Future of Work
Update on AI Innovations, Use Cases and Skills Gap for Future of Work
FOW-05

Grand E

Jon Arnold
Principal
J Arnold & Associates
Roger Campbell
Principal Consultant
Digitial Velocity
Dave Fox
President
Focus GTS
Julie Kniseley
President, HR Solutions
James Moore and Co.
Sharon Rogers
CRO
AIQ
Generative AI, Large Language Models, AI Agents are having a transformational impact on how we communicate, collaborate, and innovate. Business leaders are seeing promising value for how these technologies can enhance productivity, accelerate workflows, and automate processes. While all of these are desirable, the underlying technologies are not well understood, and are evolving at a faster pace than most businesses can absorb. To realize the potential of all this AI innovation, new skills will be needed, not just for IT to deploy it, but for employees to embrace it. There is much more to consider than just automation for future of work, and this session will outline the broader impact of the latest AI technologies, along with how IT leaders need to be thinking about what’s coming for 2025.
Generative AI - Track I
Evaluating and Enhancing GenAI Readiness in Organizations
GAI-05

Grand B

Melissa Hadley
Southeast Regional Strategy Leader for AI Productivity
IBM
Tahl Milburn
Board Member & Investor
Seedfunders
Charity Queret
Chief GenAI Consultant
GenIQ Advisors
Akshay Sharma (Moderator)
Tech Advisory Board Member
Accure.AI
In this session, you’ll learn how to accurately assess your organization's current AI maturity and identify areas for improvement. Develop a comprehensive roadmap to enhance your AI capabilities, including talent development, data management, and infrastructure. Learn how to build a strong AI foundation that supports innovation and drives business success.
3:00-3:45pm
Tuesday - 2/11/25
Channel Track
How AI is Changing the Channel
ITC-06

208

Glen Benjamin
Community Director
Lan InfoTech
Paul Matte
COO
NUSO
Anita Patel
Founder
Minerva Tech Group
Greg Tavarez (Moderator)
Editor
TMC
Tony Velasquez
Founder
Angelus Advisors
AI will have a profound effect on the channel landscape. This session will explore the ways in which AI is impacting channel partners, vendors, and customers. The discussion will include AI use cases that help channel partners serve their customers better and improve their operations and drive growth, as well as how to choose and sell the right AI technologies to customers and support their AI initiatives.
Future of Work
IT’s Evolving Role as the Workplace Evolves with AI
FOW-06

Grand E

Sara Brown
EVP of Marketing
FloLIVE
Bill Magnuson
CEO & President
NexusBlue
Masooma Naqvi
VP of Digital Sales
HP
Allen Proithis
CEO
Capstone Partners
John Stafford
COO
Parallel Communications
Connectivity is the key enabler for future of work, both as workplaces become more decentralized, and as applications become more bandwidth-intensive. With AI adoption accelerating, there will be unprecedented demand on network capacity, especially as endpoints still lack the processing capability to support AI at the edge. As a result, IT will need to rely more heavily on hyperscalers for reliable connectivity, and focus more on serving the specific needs of business units and end users from wherever they are based. Not only will they need to safeguard security, but also provide ongoing analytics drawn from massive datasets to support business decisions and ROI demands for AI investments. All of this translates in an evolving role for IT, and this panel will address the implications in terms of future of work.
Generative AI - Track I
Creating a GenAI Roadmap for Your Enterprise
GAI-06

Grand B

Andy Abramson (Moderator)
CEO and Founder
Comunicano, Inc.
Steve Bakanov
SVP of App Innovation
OZ Digitial Consulting
Salem Hadim
VP, Practice Leader & Tech-Sales Engineering Team Leader, AU/ML, Automation & Cloud
Prolifics
Kumaran Ponnambalam
Principal AI Engineer, AI
Cisco CX
Eric Vaughan
CEO
IgniteTech
Learn how to define your organization's AI goals, identify key use cases, and create a tailored roadmap for implementing generative AI. Discover best practices for prioritizing AI initiatives, allocating resources, and measuring success. Gain insights into the challenges and opportunities associated with AI implementation, and learn how to overcome them.
Generative AI - Track II
Prompt Hacking: In Increasing Order of Stupidity
GAI-17

Grand D

Sanket Mishra
GenAI Security Expert
Salesforce
In this session, we’ll discuss the evolution of GenAI and the risks it poses, along with and an introduction to prompt hacking (including several real-world examples). We’ll explore different Prompt Injection Attack scenarios, as well as ways to mitigate those threats.
4:00-4:45pm
Tuesday - 2/11/25
Generative AI - Track I
Trends in Tomorrow's Tech
GAI-07

Grand B

Brian Comiskey
Senior Director of Innovation and Trends
Consumer Technology Association (CTA)
This special session features Brian Comiskey, Senior Director of Innovation and Trends for CTA, who will explore the latest and future trends in tech innovation that are transforming modern enterprises, redefining the consumer experience, and building solutions for global challenges to better shape tomorrow.
Generative AI - Track II
Customizing Generative AI: Fine-tuning and Transfer Learning
GAI-18

Grand D

Blake Fox
VP of Engineering
IKIN
Nicolas Fry
Founder & CEO
Turbodocx
Shomron Jacob
Head of Applied Machine Learning & Platform
Iterate.ai
Akshay Sharma (Moderator)
Tech Advisory Board Member
Accure.AI
Discover techniques for adapting pre-trained generative AI models to specific tasks and domains, enhancing their performance and relevance. Learn how to fine-tune models to generate more accurate and relevant outputs. Explore the benefits of transfer learning and how it can accelerate AI development and reduce costs.
Wednesday, February 12, 2025
9:00-9:45am
Wednesday - 2/12/25
Future of Work
AI Business Transformation – Going Beyond Automation
FOW-08

Grand E

Michael Cohen
Principle Software Engineer
Unified Office
Sarah Cornett
AI Consultant
SC Innovate
Glenn Goldberg (Moderator)
CEO
Parallel Communications
Opo  Herrera
Founder
Thinkerland
Malvika Jethmalani
Co-Founder
Atvis Group
By now, most workers have used AI applications, and while adoption continues to grow at the end user level, there is a more transformational impact unfolding at the business level. Business leaders are now supporting organization-wide AI initiatives that will drive operational agility, workflow efficiency and faster, more intelligent decision-making. Not only is there an urgency to keep pace with competitors, but also to tap AI’s rich – but largely unproven – potential for transformational change. This application of AI is poised to re-define the future of work, but will require new skills and learning resources to properly equip workers. Identifying those skills, and explaining why AI is not just about automation will be the topic of discussion, and if you’re ready to think bigger about AI, this is the session for you.
Generative AI - Track I
How Generative AI is Transforming Digital Customer Journeys
GAI-08

Grand B

Thomas B.  Brannen (Moderator)
Senior Analyst / Founder
OnConvergence
Charl Coetzee
CTO
Cube Group
Anthony Minessale
CEO
SignalWire INC
Mike Ryan
CEO and Founder
SpiceX
Discover how generative AI is revolutionizing the way businesses interact with customers. Learn how to personalize marketing campaigns, provide exceptional customer service, and create personalized product recommendations using AI-powered tools. Explore real-world examples of how businesses are leveraging generative AI to enhance customer satisfaction and drive sales.
Generative AI - Track II
The New World of Copilots and Enterprise Operations
GAI-19

Grand D

Andy Abramson (Moderator)
CEO and Founder
Comunicano, Inc.
Chad Simpson
CIO
CITY Furniture
Izzy Sobkowski
Founder
Ask-RAI
Pavlo Yalovol
VP of Innovation
Intetics
Explore the role of generative AI as a copilot in various enterprise functions, from customer service to knowledge management. Discover how AI can augment human capabilities, improve efficiency, and drive innovation. Learn how to integrate AI into your workflows and leverage its potential to enhance your business operations.
10:00-10:45am
Wednesday - 2/12/25
AstriCon
Unlocking Innovation: Lessons from Experimenting with AI and Asterisk
AST-09

Floridian D

Join us for an insightful session on integrating AI with Asterisk, the open source communications platform. We'll share key moments from our experimentation, discuss technical challenges and creative solutions, and offer best practices for optimizing AI in telecommunications. Explore future possibilities for AI and Asterisk integration, and enjoy live demonstrations showcasing our findings. This session is perfect for AI enthusiasts, telecommunications experts, and anyone curious about cutting-edge technology.
Generative AI - Track I
Implementing Gen AI in UCaaS: Real-World Strategies and Success Stories
GAI-09

Grand B

Brian Alexander
Of Counsel
Marashlian & Donahue, The CommLaw Group
Jody Gonzales
COO
UponAI
Tony Lewis
CEO
Clearly IP
Bill Miller
CEO & Owner
Beelinebill Enterprises
In this powerful session, we’ll dive deep into how Generative AI is transforming UCaaS and explore the real-world applications driving this shift. We'll showcase successful AI implementations with live demos, revealing how AI revolutionizes workflows and enhances user experiences. We'll also explore the cutting-edge potential of Gen AI agents, demonstrating their impact on collaboration and operational efficiency. Finally, we’ll cover the latest 2025 regulatory updates that every business needs to know, ensuring you're prepared for the evolving compliance landscape in VoIP, UCaaS, and AI. 
Generative AI - Track II
Agentic AI for Enterprises: Driving Business Transformation
GAI-20

Grand D

Kumaran Ponnambalam
Principal AI Engineer, AI
Cisco CX
As businesses across the globe seek to gain competitive advantages and optimize operational efficiencies, Agentic AI emerges as a pivotal technology, offering unprecedented opportunities for automation and decision-making. Consideration the next wave in Generative AI, Agentic AI has the potential to create higher levels of impact in business operations. This session will begin with an introduction to Agentic AI, discuss popular enterprise use cases for Agentic AI, and lay out the challenges in adopting Agentic AI and best practices to overcome these challenges.
MSP Expo Business Track
Navigating the Curve: Challenges and Opportunities for MSPs & Vendors
MSPB-09

Palm A

Mike Anderson
Global MSP Channel Manager
EasyDMARC
Charlene Ignacio
CEO
Fornix Marketing
Dan Izydorek
Channel Chief
Intelligent Technical Solutions
Dave Jooste
President
MSPAA
Navigating the ever-evolving minefield of managed service providers (MSPs) and vendors requires a keen understanding of emerging trends and industry challenges. Join the all-star MSP & Vendor Panel for a thought-provoking session that explores the latest developments, potential pitfalls, and opportunities for growth. Discover strategies and ensure your business thrives in this dynamic market.
11:00-11:45am
Wednesday - 2/12/25
Generative AI - Track I
Generative AI and the Future of Software Development
GAI-10

Grand B

Fernando Koch
Research Professor
Florida Atlantic University
Imagine a future where startup founders, solution architects, and software developers collaborate with generative AI tools to brainstorm on new ideas, create prototypes, and develop MVP to support their Business Proposals. Generative AI combined with agentic systems will act as an extension of human intelligence handling repetitive tasks, analyzing complex data, and proposing innovative solutions. The use of generative intelligence and agentic systems is already underway and their rapid evolution promises to unlock unprecedented possibilities such as accelerated prototyping, personalized innovation, and collaborative ecosystems. This session will deliver an understanding of the future role of Generative Intelligence, Agentic Frameworks, Multi-Agent Systems, and automated Software Development Lifecycles. It will explore how GenAI-Multi-Agent Systems have the potential to redefine the essence of collaborative creative process, with the focus on software development but extensible to other areas of creative thinking. Attendees will also get a forward-looking glimpse into the impact of innovative processes and methodologies in Generative Intelligence, Multi-Agent Systems, and automated Solution Development.
Generative AI - Track II
Security Concerns and Considerations While Developing a Responsible GenAI Application
GAI-21

Grand D

George Belsian
Senior Cloud Application Architect
AWS
Aruun Kumar
Senior Cloud Application Architect
Amazon Web Services (AWS)
Giridhar Shyam Sankararaman
Cloud Application Architect
AWS
The rapid proliferation of generative AI technologies has introduced significant security and privacy challenges that must be proactively addressed to ensure responsible deployment. This session presents a comprehensive framework for integrating "Secure by Design" principles into the development of enterprise-scale generative AI applications. Through a threat analysis of a representative Retrieval-Augmented Generation (RAG) deployment, we will first look at potential vulnerabilities aligned with key threat model frameworks. We will then walk you through a multi-faceted mitigation strategy, encompassing secure model fine-tuning, end-to-end data encryption, robust access controls, and comprehensive monitoring and auditing. This session would provide a practical roadmap for software architects, security professionals, and AI researchers to build robust, trustworthy, and privacy-preserving intelligent applications, empowering organizations to unlock the transformative potential of generative AI while safeguarding sensitive information.
Service Provider Track
Harnessing Cable Infrastructure: Enabling AI, Convergence, and Future of Work Solutions
ITSP-10

209

Matthew Fassnacht
Vice President, Indirect Channel Sales
Comcast Business
Michelle Kadlacek
Vice President, Enterprise Partner Program
Spectrum Enterprise
Mitch Lopez (Moderator)
Director, Channel Sales
Spectrum Enterprise
Robert Nigh
Senior Manager, Alliance Partnership Management
Cox Business
Andrew Rainone
SVP, National Sales
Optimum Business
In an era defined by rapid digital transformation, businesses across industries are increasingly reliant on robust technological solutions to drive growth and efficiency. Learn how cable companies play a crucial role in this landscape, offering infrastructure and services that underpin critical initiatives such as AI integration, IT and telecommunications convergence, managed services, and the future of work strategies. This panel will provide invaluable insights into how cable companies are fostering innovation and empowering businesses to thrive in an ever-evolving digital ecosystem, discussing strategies and innovative solutions for agents, managed service providers, and partners to utilize in generating leads and providing business solutions.
12:00-12:45pm
Wednesday - 2/12/25
AstriCon
Conversational AI: Real-Time Voice Interaction with Asterisk Audiosocket
AST-11

Floridian D

One of the key challenges in voicebot development is achieving seamless, real-time interactions that feel natural to the user. Ensuring consistent responses and allowing users to interrupt the conversation are two major hurdles that are often difficult to implement effectively. This session presents a dockerized application specifically designed to address these challenges using the Asterisk Audiosocket open source extension. Attendees will gain insights into how this solution can enhance real-time conversational AI experiences, enabling more dynamic and natural voice interactions.
Generative AI - Track I
Digital Marketing in the Age of Generative AI
GAI-11

Grand B

Michael Conway
CTO
Site Impact
Robert Deck
CEO
Click2.ai
Alex Persky-Stern
CEO
Waymark
Steve Vonder Haar (Moderator)
Senior Analyst, Intelligent Video & Enterprise Streaming
IntelliVid Research
Learn how generative AI is transforming the landscape of digital marketing. Discover how to create engaging content, personalize marketing campaigns, and optimize customer journeys using AI-powered tools. Explore real-world examples of how businesses are using generative AI to drive customer acquisition, improve conversion rates, and enhance brand loyalty.
Generative AI - Track II
Ethical Implications of Generative AI: Balancing Innovation and Responsibility
GAI-22

Grand D

Ajay Dankar
Co-founder and CEO
Trussed AI
David Hartman
Founder & CEO
The SilverLogic
Venk Jayaraman
CTO
ModMed
Bhavesh Patel
VP, Business & Consumer Experience Applications and IT Operations
Memorial Healthcare System
Izzy Sobkowski (Moderator)
Founder
Ask-RAI
Discuss the ethical considerations surrounding generative AI, including bias, privacy, and transparency. Learn how to develop responsible AI practices that align with your organization's values and comply with ethical guidelines. Explore strategies for mitigating the risks associated with AI and ensuring that AI is used as it is intended.
MSP Expo Tech Track
Boosting Margins with Microsoft 365 and Teams: The MSP Opportunity
MSPT-11

Palm B

David Ansehl
Vice President of Sales and Marketing
Reinvent Telecom
Robert Galop (Moderator)
Partner & CMO
CPaaS Acceleration Alliance
Eric Hernaez
CEO
TeamMate Technology
Rehan Khan
President and CEO
Acordis International
Matt Siemens
CEO
NUSO
Microsoft offers numerous applications universally used by businesses across the globe including, Office 365, Microsoft Teams, Microsoft Copilot, and more. Learn how MSPs can monetize Microsoft’s dominance, including how to monetize Microsoft 365, how Copilot and AI functionality within Microsoft 365 can help MSPs and their end customers save time, enhance productivity and increase their bottom line, and how to maximize the Teams voice opportunity.
Thursday, February 13, 2025
9:00-9:45am
Thursday - 2/13/25
AstriCon
AI at Sangoma
AST-16

Floridian D

Sangoma has been actively exploring and investing in AI products and solutions, including conversational chatbots and various other applications. This presentation will offer valuable insights from our AI team at Sangoma.
12:00-12:45pm
Thursday - 2/13/25
AstriCon
Leveraging AI and Open Source for Next-Gen Communication Solutions
AST-19

Floridian D

Joel's presentation will discuss the transformative impact of artificial intelligence (AI) on open-source communication platforms like Asterisk and FreePBX. It will cover AI integration for features such as speech recognition and automated call handling, the enhancement of security through AI-driven measures, and future trends in AI and telecommunications. The goal is to highlight how AI can improve innovation and security in the VoIP industry.
Future of CX
SPECIAL ROUNDTABLE SESSION - CX Lens: What Does Your AI Workforce of the Future Look Like?
FOCX-12

Grand C

Enterprises are under pressure to deliver next-gen customer service experiences, and as a result, many are turning to AI Agents, powered by Generative and Conversational AI. Join an interactive roundtable discussion with like-minded Customer Service and CX leaders around the intersection of AI and real-world challenges. Hosted by Gartner and Forrester Conversational AI leader, Cognigy, share and hear real-world stories about how AI is transforming CX and catapulting ROI, and get inspired about how to form your AI workforce of the future.
Generative AI - Track II
Data Privacy and Security in Generative AI
GAI-23

Grand B

Ashwin Balu
Principal Canada Manager, IBM Client Success
IBM
Jerry McIver
Director of Cyber Services / Data Privacy Officer
Trustpoint.One
Robert Petrosino
Strategic Engagement Advisor, Artificial Intelligence
Peak Activity | FBI
Ana Stojkovic Knezevic
Project Manager
Protech
Greg Tavarez (Moderator)
Editor
TMC
Understand the data privacy and security risks associated with generative AI and explore best practices for protecting sensitive data. Learn how to comply with data privacy regulations, mitigate data breaches, and ensure the ethical use of AI. Discover strategies for building trust with customers and maintaining data integrity in the age of AI.
12:00-12:45pm
Thursday - 2/13/25
AstriCon
Leveraging AI and Open Source for Next-Gen Communication Solutions
AST-19

Floridian D

Joel's presentation will discuss the transformative impact of artificial intelligence (AI) on open-source communication platforms like Asterisk and FreePBX. It will cover AI integration for features such as speech recognition and automated call handling, the enhancement of security through AI-driven measures, and future trends in AI and telecommunications. The goal is to highlight how AI can improve innovation and security in the VoIP industry.
Future of CX
SPECIAL ROUNDTABLE SESSION - CX Lens: What Does Your AI Workforce of the Future Look Like?
FOCX-12

Grand C

Enterprises are under pressure to deliver next-gen customer service experiences, and as a result, many are turning to AI Agents, powered by Generative and Conversational AI. Join an interactive roundtable discussion with like-minded Customer Service and CX leaders around the intersection of AI and real-world challenges. Hosted by Gartner and Forrester Conversational AI leader, Cognigy, share and hear real-world stories about how AI is transforming CX and catapulting ROI, and get inspired about how to form your AI workforce of the future.
Generative AI - Track II
Data Privacy and Security in Generative AI
GAI-23

Grand B

Ashwin Balu
Principal Canada Manager, IBM Client Success
IBM
Jerry McIver
Director of Cyber Services / Data Privacy Officer
Trustpoint.One
Robert Petrosino
Strategic Engagement Advisor, Artificial Intelligence
Peak Activity | FBI
Ana Stojkovic Knezevic
Project Manager
Protech
Greg Tavarez (Moderator)
Editor
TMC
Understand the data privacy and security risks associated with generative AI and explore best practices for protecting sensitive data. Learn how to comply with data privacy regulations, mitigate data breaches, and ensure the ethical use of AI. Discover strategies for building trust with customers and maintaining data integrity in the age of AI.
1:00pm
Thursday - 2/13/25
Special Networking Event
The State of AI in South Florida
TH-02

Room 201 A/B

David Hartmann
AI Uncorked
Grant Kurz
GPTuesdays
Tahl Milburn (Moderator)
AI Expert & Investor
1:00-1:45pm
Thursday - 2/13/25
Generative AI - Track II
The Future of Generative AI: Beyond Current Limitations
GAI-24

Grand B

Jeff Dworkin
Managing Director
Cloud Voice Alliance
Pete Martinez
Chairman & CEO
SIVOTEC BioInformatics
Imran Sabir
VP Integration and Automation
OZ Digital Consulting
Discuss current limitations of GenAI, and how potential future advancements, including breakthroughs in AI models, computer vision, and reinforcement learning, and more, will overcome them. Explore how new innovations may impact GenAI and further revolutionize industries and create new possibilities for businesses. Understand the implications of these advancements for your organization and develop strategies to prepare for the future of AI.
MSP Expo Tech Track
Unlocking the Power of AI and Machine Learning for MSPs
MSPT-13

Palm B

Mark Daley (Moderator)
CEO
ROLM
Mark Daley (Moderator)
CEO
ROLM
Roy Jackson
Sr. Director of Channels and Business Development
Weave
Jaseem Masood
Founder & CEO
Ceburu
Jaseem Masood
Founder & CEO
Ceburu
Graeme Scott
VP, Advanced Networking and Mobility
Telarus
Graeme Scott
VP, Advanced Networking and Mobility
Telarus
Robert Scott
Chief Innovator
Monjur
Robert Scott
Chief Innovator
Monjur
Understand how artificial intelligence and machine learning can benefit both your MSP and your customers by automating tasks, improving service delivery, generating valuable insights from data, elevating customer interactions, and much more.

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