Tuesday, February 09, 2027
9:00-9:45am
Tuesday - 2/09/27
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Enterprise (Room 253C)
Hybrid work was only the beginning of a broader evolution in workplace technology. As employee expectations shift and AI-enabled tools become commonplace, enterprises must rethink their approach to collaboration, communications, connectivity, and digital experiences. This session explores practical strategies for building more productive and adaptable workplaces that reflect today’s realities and business needs.
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10:00-10:45am
Tuesday - 2/09/27
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Enterprise (Room 253C)
Employees often navigate multiple calling, messaging, video, and collaboration platforms that don't work well together, creating unnecessary complexity and inefficiency. This session examines how enterprises can unify their communications environments, improve interoperability between platforms, integrate communications with business applications, and deliver a more consistent user experience. Panelists will discuss the challenges of managing multiple communications ecosystems and strategies for reducing fragmentation without requiring a complete platform replacement.
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11:00-11:45am
Tuesday - 2/09/27
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Enterprise (Room 253C)
UCaaS has matured, but differentiation is shifting toward intelligent workflows, integrated communications, analytics, and automation. This discussion explores how businesses should approach modern UCaaS platforms, which AI capabilities deliver real value, and what enterprises should expect from their communications providers as the market continues to evolve towards AI-driven communications.
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12:00-12:30pm
Tuesday - 2/09/27
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1:30-2:15pm
Tuesday - 2/09/27
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Enterprise (Room 253C)
Enterprise conversations contain valuable insights about customer needs, employee performance, and operational inefficiencies. Advances in AI are making that information more accessible. Panelists will explore speech analytics, sentiment analysis, automated quality management, and how organizations can turn communications data into actionable business intelligence.
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2:30-3:15pm
Tuesday - 2/09/27
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Enterprise (Room 253C)
AI-powered voice agents are moving beyond basic automated attendants to handle increasingly sophisticated conversations, customer requests, appointment scheduling, service interactions, and routine business transactions. This session examines how enterprises can integrate voice agents with existing phone systems, contact centers, and business applications to improve accessibility, responsiveness, and efficiency. Panelists will discuss where voice agents perform best, when human involvement remains essential, and how businesses can evaluate the quality, customer experience, and ROI of these deployments.
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3:30-4:00pm
Tuesday - 2/09/27
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Wednesday, February 10, 2027
9:00-9:45am
Wednesday - 2/10/27
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Enterprise (Room 253C)
AI is evolving beyond chatbots and copilots toward agents capable of taking action, coordinating tasks, and executing multi-step business processes. But, where does agentic AI make practical sense today, and how much autonomy should organizations allow? This session explores how enterprises are introducing AI agents into everyday operations, integrating them with existing applications and communications systems, and determining which use cases deliver meaningful business value. Panelists will also address the challenges of oversight, reliability, and measuring ROI.
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10:00-10:45am
Wednesday - 2/10/27
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Enterprise (Room 253C)
The Enterprise Network in the AI Era: Rethinking Performance, Capacity, and Architecture
E-09 AI-powered applications, cloud services, and distributed work environments continue to place new demands on enterprise networks. This session examines changing requirements for bandwidth, latency, reliability, and traffic management, along with architectural strategies organizations can use to prepare their networks for increasingly demanding workloads.
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1:30-2:15pm
Wednesday - 2/10/27
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Enterprise (Room 253C)
Communications Resilience: Keeping Businesses Connected When Networks and Platforms Fail
E-10 As enterprises become increasingly dependent on cloud communications, collaboration platforms, and AI-powered services, outages and performance disruptions can have significant business consequences. But, ensuring communications continuity involves more than simply having a backup internet connection. This session explores how organizations can build more resilient communications environments through carrier diversity, redundant connectivity, intelligent failover, cloud platform redundancy, and proactive performance monitoring. Panelists will discuss strategies for minimizing downtime, maintaining call quality, and ensuring critical communications remain available when networks, platforms, or service providers experience disruptions.
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2:30-3:15pm
Wednesday - 2/10/27
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Enterprise (Room 253C)
The Intelligent Enterprise: Connecting Communications, Cloud, and Business Applications
E-11 Enterprise organizations are increasingly looking to connect communications, cloud platforms, business applications, and data to create more responsive, efficient operations. This session explores how businesses can bring these technologies together to improve information sharing, streamline processes, and make better decisions across departments. Panelists will discuss the role of integration, real-time data, analytics, and AI in creating more intelligent business environments and delivering measurable operational benefits.
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Thursday, February 11, 2027
9:00-9:45am
Thursday - 2/11/27
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Enterprise (Room 253C)
As enterprise communications platforms evolve, organizations face increasingly complex decisions about pricing, capabilities, and vendor relationships. Subscription models, AI-powered features, overlapping platforms, and changing usage patterns are reshaping how businesses purchase and manage communications services. This session examines the financial and operational implications of these changes, including evolving licensing and consumption models, platform consolidation, vendor management, and service utilization. Panelists will discuss how enterprises can navigate changing pricing structures, reduce unnecessary complexity, and make smarter decisions about their communications technology portfolios.
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10:00-10:45am
Thursday - 2/11/27
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Enterprise (Room 253C)
As enterprise networks become increasingly complex, spanning on-premises infrastructure, cloud environments, and distributed locations, traditional monitoring and troubleshooting approaches are struggling to keep pace. Network observability and AI-driven operations are helping organizations move beyond reactive troubleshooting toward predictive insights, automated remediation, and more reliable performance. This session explores how enterprises can gain end-to-end visibility, identify and resolve issues faster, reduce operational complexity, and use AI and automation to create more proactive, resilient networks.
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11:00-11:45am
Thursday - 2/11/27
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Enterprise (Room 253C)
Enterprise IT budgets face increasing scrutiny, making it more important than ever to connect technology spending to measurable business outcomes. This session explores how enterprise leaders can evaluate the ROI of communications modernization, cloud infrastructure, networking improvements, and AI initiatives, demonstrate their impact on productivity, operational efficiency, and business performance, and prove the value of these investments.
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