The term metaverse was coined nearly 30 years ago by author Neal Stephenson in Snow Crash. In stories like this or Ready Player One, the hero finds a better life for himself in a virtual reality world. McKinsey suggests a market value of $5tn by 2030, while fellow management consultancy firm Gartner predicts a quarter of the worlds population will spend at least one hour a day in the metaverse by 2026.But it is not just for games. Today companies are using it to sell, provide customer care, and even remote work. This means it is not just a toy, but serious business. This session will offer a brief introduction to what the metaverse is, and will show some of the current players and use cases, with a bit of a look at what could be.

Telling your brand story has always been key to growing business. But, with the changing media landscape, the question of brand visibility has become muddled. This panel will discuss how brands not only become visible, but how they can do it in a way to have their stories heard with credibility. The discussion will include recent trends as well as the different strategies needed today to support propelling the narrative across earned, paid, shared and owned media, as well as other proven approaches.

Your employees need to be individually productive wherever they work from, but business leaders must also consider the bigger picture with future of work. Supporting the hybrid work model requires agility across the organization that goes beyond what each business unit does on their own. Conventional, hierarchical structures will not be effective in today’s fluid environment, where flexibility is the key for getting the most from employees. Just as work itself is being transformed, so is the organization, and this session will explore new models along with successful approaches where only small changes are possible.

While service portfolio is a factor, how MSPs present their services and brands to the market can be the difference between exponential growth and failure. As much as business and workforce environments have evolved, so too has marketing industry, over the past couple of years. In today’s environment, it’s essential for businesses to elevate their marketing strategies in order to stand out in a rapidly evolving market. This session will focus on how business needs and decisionmaking have changed, how marketing has changed, and how your MSP can bring the two together to create a successful marketing strategy that will form the foundation for a comprehensive client acquisition strategy powered and supported by your portfolio of services. Join this discussion to get the latest insight on how to differentiate your MSP in a very crowded market.

MSPs are working around the clock to support their business customers and their operations. However, they often aren’t able to scale to keep pace with the growing demands of their customers. The good news is there is an opportunity AI and automation to take a big bite off this challenge. MSPs can enable their customers to reduce costs while improving their customer interactions and productivity using new AIdriven technology for engagement and workflow improvements. This discussion will show MSPs how they can benefit.

Including digital security in a service offering is no longer a nicetohave – it’s a must. There’s simply too much at stake for but service providers and their customers. It’s not as simple as adding a security line item to a list of services. Selling security is about trust and there are many factors to consider when packaging cyber security with other services. This session will discuss the factors service providers need to consider when selling security solutions to their offers, how to build trust, how to bundle security effectively, and how to make sure you’re offering the right security services to your customers.

Jennifer explains high concepts of using blockchain and virtual spaces to preserve our human history. She will go over ideas that she has encountered through her collaborations with the web3 community, and will dive into how you can implement initiatives to better the future.

The workforce and workplace have changed. Part of it’s because technology has evolved; part of it is due to changes in employee needs and preferences; and of course, the pace of change was driven largely by necessity starting in 2020. But the fact is, what worked 3 years ago, doesn’t necessarily work today. Businesses need the tools and solutions to support their workforce models and, in many cases, those models may still be evolving. Your solutions need to be flexible enough to allow you to adapt to changing needs, and they need to deliver a comprehensive set of tools so workers can be productive anywhere. They also need to be easy enough to use and manage to avoid undue technical challenges – for both users and IT teams. This panel will discuss what the real needs of today’s workforce are, and how companies can effectively implement tools and technologies to support the needs of their different workers – after all, different roles require different tools. The key in understanding those needs and then finding the right solutions to meet them.

ChatGPT has suddenly become the hottest trend in tech, and for good reason. While the novelty makes ChatGPT irresistible, there is much more to consider, not just for building a better search engine, but for the future of work. ChatGPT marks the latest iteration of conversational AI, where instead enabling meaningful dialog between humans and chatbots, this new type of chatbot generates its own response to your queries. Related to this is DALLE, where images can be generated based on just a few text prompts. If you want a safe space to learn more about ChatGPT, and how it could impact how work gets done – and by whom – you won’t want to miss this session.

The remote work trend initially seemed like it might be a brief blip on the radar. In reality, it has evolved into a real driver of workplace transformation. But, many companies are still struggling to figure it out. This session will discuss the state of the workplace and how MSP and channel partners can tap into workplace trends to grow their businesses. How can they helping businesses navigate workforce expectations by providing the right tools and services to maximize productivity? How can they become better, more trusted technology partners by supporting digital transformation projects? How can the increase revenues helping customers build highly efficient, productive, and technologydriven remote and hybrid work ecosystems?

Every MSP is looking to grow their business. That means looking for new revenue opportunities, but it also means understanding how to become more efficient to increase profits, independent of revenue growth. Backoffice operations have become increasingly complex for MSPs as they build their service portfolios and deal with more vendors and more customers. This discussion will look at how MSPs can improve their backoffice operations and allow them to focus more on customers and service delivery and drive profitability.

As digital transformation continues to drive business decisions, they are putting increased strain on their networks, they are looking for options for supporting their new digital operations. Private wireless is increasingly becoming a model for highspeed, controllable and secure options for businesses as they deploy more and more digital tools in their environments. That presents an opportunity for service providers to deliver cost effective and powerful network solutions. This session looks at the private wireless option, why it’s growing rapidly, and why and how service providers should look to private 5G as a new revenue stream.

Judging by the spate of recent ransomware attacks, data breaches are becoming more prevalent. Most agree it’s not a question of if, but when you or your customers are going to be faced with an attack. The question is, how prepared are you to recover after an attack? This panel assumes that a security breach is inevitable and focuses on how to ensure your MSP can recover quickly, whether the breach hits the MSP or a customer. Topics will include effective DR planning, preparing for an attack, protecting backup data, understanding the potential impact of an attack, and implementing precautions to ensure business continuity during recovery. As an MSP, you are not only protecting your own business, but your customers’ as well, so preparing for the inevitability of a successful attack is a must.

While there is plenty of hype around NFTs, the truth is the industry is struggling to achieve mass adoption. Is it the lack of education? Or a lack of projects that appeal to the average nonNFT consumer? is the process of becoming an NFT holder too complicated for the average individual? To encourage mass adoption, people need to be taught that NFTs are more than digital art. The truth is the underlying technology provides many useful applications in various industries. This session discusses why adoption isn’t as strong as many expected it to be, and what needs to happen to truly bring NFTs into the mainstream, so businesses in various industries can leverage NFTs with their customers.

For businesses, the Metaverse is loosely defined as a 3D virtual world that integrates virtual reality, augmented reality, gaming, and social media, and in which users can interact and engage in… immersive experiences. As an ecosystem that operates in real time and is always active, the metaverse breaks through the limitations of geographical boundaries. This session will address specific usecases and strategies for businesses to holistically transform consumer engagement, extending realities to bring virtual goods and services to market, and create frictionless commerce in virtual marketplaces. Attendees will hear how companies leverage game design and digital twins to foster unfettered employee collaboration, training and customer onboarding. In addition to insight on 7 key factors and trends to watch for in 2023, this session will provide specific guidance on the most critical aspects for substantive enterprise metaverse adoption: underlying technology that is developerfriendly, secure, and customizable – creating accessible and immersive experiences.

Nearly every business has implemented some level of remote or hybrid work. The question is, how well are current strategies working? To what extent to remote meeting participants feel an equal part of conversations? In many cases, remote workers feel left out, but that doesn’t have to be the case. There are ways to improve meeting equity to ensure everyone feels equally valued, regardless of where they’re located. It comes down to a combination of technology and process. This panel will explain how to improve inclusivity in meetings and, by extension, productivity in the business.

These needs have always been important, but never more so than now, as businesses become more decentralized, and the preference for homebased working increases. Coming out of the pandemic, a fullon return to the office remains unlikely, and IT must recognize how this amplifies the risks around both data security and privacy. While many such risks are wellknown, a distributed workforce creates more points of entry for newer threats, not just from workbased exposure, but from personal online activities as well. Vendors have responded with more sophisticated solutions to both mitigate data security risk for the business as well as protect the personal privacy of your employees. By attending this session, IT leaders will come away with a better understanding of what’s needed to address these needs, both of which are critical to the success of hybrid work.

The death of POTS has been greatly exaggerated. Contrary to reports, the FCC’s August 2022 deadline did not mandate POTS retirement, only its deregulation. That means prices are likely to go up while service and repair issues accelerate, creating yet another incentive for businesses to move to digital alternatives – and another opportunity for MSPs to deliver value to their customers. This panel will discuss the reality of POTS, the opportunity for MSPs, alternatives to POTS, and how to navigate support for noncommunications devices access systems, security systems, elevator phones, etc., and how POTS replacement can be done efficiently and cost effectively.

Every business is moving to the cloud. It’s where business is done today. That means service providers must be ready to build out their cloud services to support the modern business. Whether that means building their own or partnering with vendors, cloud is the only model that is going to deliver longterm viability. In this discussion, we’ll discuss how service providers can build out their own cloud services marketplaces, manage those services effectively, and how to market and sell those marketplace solutions to customers to drive recurring revenue.

Decentralized marketplaces are platforms that use blockchain technology to facilitate transactions between buyers and sellers, without the need for a central authority or intermediary. These marketplaces offer several advantages over traditional eCommerce platforms, such as increased security and privacy for users, reduced fees and middlemen, and greater autonomy for sellers. Decentralized marketplaces are being used for a variety of transactions, such as buying and selling goods, peertopeer lending and crowdfunding, and sharing and renting assets. However, decentralized marketplaces still face challenges such as lack of mainstream adoption and understanding, complexity, scalability, and regulatory challenges. Despite these challenges, decentralized marketplaces are worth keeping an eye on as they continue to develop and evolve.

From hype to integration to application. The Metaverse and Web 3.0 are here and everyone is wondering how these technologies apply to them. This session will explore this latest digital evolution, where the physical and digital worlds blend and morph to give people more control of their digital footprints, identities and representations, what they own, and who has access to the data they create. Metaverse is the Internet of the future and is here to stay.

Over the past several years, burnout has become increasingly prevalent across businesses. Many recent studies play burnout figures at more than 50% across industries – with some as high as 70% or more. In addition to impacting employees’ wellbeing, burnout negatively impacts the entire business, lowering morale, reducing engagement and collaboration, increasing mistakes, and degrading performance and results. This session discusses why burnout continues to be on the rise, how it impacts individual and collective performance and, most importantly, how businesses can reduce burnout among their workforces.

The Future of Work will be transformative in many ways, and IT must adapt to keep pace. As businesses evolve from analog to digital technologies, IT has needed to shift from managing hardware to software, but also now to cloudbased architectures. This is farremoved from legacy environments, and with the emergence of hybrid work, cloud has become increasingly critical to support distributed operations. IT is under constant pressure to do more with less, and this doesn’t leave much room to stay on top of what’s needed with Future of Work. Digital transformation and AI are giving rise to new streams of data that networks that IT will need to manage, and this won’t be possible without a good plan. This is one of two panel sessions focused on helping IT leaders develop effective strategies in this new era, and the focus here will be on data networks, with a particular emphasis on SD WAN.

Security is often a mixture of rhetoric and reality. MSPs are supporting customers using Microsoft 365 solutions, who need to know how good are Microsoft’s security solutions? Its a fair question and, in this session, attendees will learn what Microsoft’s security solutions can do, what they can’t, and how MSPs can help their customers understand whether they need thirdparty security solutions to fill gaps.

Adoption of STIR/SHAKEN by U.S. operators is progressing, providing a tool to help rootout the illegal behavior and protecting customers. While progress is being made in the U.S., some providers have not yet fully complied with FCC mandates. At the same time, international operators are at a disadvantage, often blocked or unable to communicate with American phone numbers. To address this challenge, many international operators are considering adoption of STIR/SHAKEN. Is this required? Is it the right path forward? How will certificates be allocated to international operators? Will this dilute the effectiveness of STIR/SHAKEN.

Technical talent is becoming more and more difficult to find and retain, which makes building and growing a profitable MSP a real challenge. Many MSPs are incorporating remote and international technical talent to fill the gap. This panel will discuss opportunities and benefits of following a remote tech strategy, as well as best practices for doing it successfully and pitfalls to look out for.

Blockchain use continues to evolve in real estate. This session looks at the how blockchain technology is used in global land registry systems, including U.S. County Recorders Offices, along with other global use cases and strategies for implementation. How is government responding to this new technology for record keeping? When and where is mainstream adoption? What are the challenges to mainstream adoption? What are legal or regulatory or government constraints? The discussion will also take a look into the the evolving future of this technology and related technologies such as the Metaverse, AI, Digital Twins.

The metaverse is not built fully yet and at the early stages of development and conceptualization. We are truly at the beginning. The metaverse creates an opportunity to be innovative in our approach to business and focus on the experiences we create for our customers and clients. It is the time for us to start preparing to incorporate the elements that are appropriate for our business. Education is key to knowing how to navigate the digital space safely and effectively. This session will provide a look at the future of business and the digital and workplace transformation. We will explore opportunities for implementing blockchain technology, digital assets i.e. NFTs, cryptocurrencies, and technologyrelated innovation e.g. Web 3.0 into our business. Additionally, we will discuss the future of work and how that impacts our business and our team’s work. However, we cannot talk about the future of business without addressing cybersecurity and how this could impact our business as we move into the metaverse. To close out the session and discussion, we will focus on developing a strategy to ultimately create experiences for our customers and clients driven by this technology.

The Future of Work will be defined along many vectors, and immersive technologies like augmented reality AR, virtual reality VR, and mixed reality MR are among the most interesting. As digital natives come to dominate the workforce, the possibilities for these technologies beyond gaming become more compelling. Adoption of all new technologies is driven by use cases, and with Future of Work, there will be many. As businesses look to find new ways to engage employees with hybrid work, as well as to create deeper connections with customers, this brave new world has much to offer. Much has changed since we examined this topic in 2022, and we’ll provide an update on both where and how these technologies are being deployed now in the workplace.

It seems hackers are always half a step ahead. That’s what they would prefer. But, while hackers are constantly finding new attack strategies, many breaches are the result of existing vulnerabilities not being recognized and patched, software updates not being implemented properly, or other mistakes that can be avoided with the right knowledge and tools. That’s exactly what hackers don’t want businesses and MSPs to learn. This session discusses where attackers are finding success, where companies fall short in their security strategies, how MSPs can help their clients eliminate these security gaps, and what they need to know to keep pace on a continual basis so hackers don’t get too far ahead.

With businesses continuing to explore a variety of WAN strategies, this session will explore typical corporate WAN configurations and adoption of technologies like SDWAN and SASE, and detail specific pricing implications of different WAN models, allowing businesses to craft the best strategies for their hybrid work models.

MSPs are constantly looking for new revenue streams and growth potential. While MSPs often regard CPaaS solutions as direct competitors, the truth is that’s not necessarily the case and, in fact, CPaaS can actually help MSPs grow 10 times faster. This session will review one an MSP CPaaS success story and how leveraging a CPaaS platform enabled the MSP to reduce costs by 30% and increase revenues by 25%. This session will draw on successful CPaaS implementations to give MSPs a path to sales and revenue acceleration through CPaaS.

This session will delve into the exciting business opportunity and revenue potential of infrastructure wireless charging and its addon services, highlighting the role of data analytics in driving growth and innovation in this field. Attendees will gain a deeper understanding of the future of infrastructure as a service and its role in shaping the world we live in. They will also learn about the impact of technology on society and the crucial role of AIenabled charging in driving innovation.

DAOs are the latest buzz in the blockchain community and represent a fundamental shift from traditional business. They espouse democratic participation, transparency in decisionmaking, and group empowerment. The question is, is the economy ready for DAOs? This session discusses the idea of creating DAOs for general users to participate and become engaged in various aspects of the DAO ecosystem, from token flow to governance to network upgrades and other decisions. What is a DAO and how will they fit into the economic and business landscape?

The CPaaS Showcase presents the best use cases the CPaaS industry has to offer. The showcase will include live demonstrations of top use cases from around the world with a special focus on the commercial viability of the applications and the value they provide to the end user. The event will be scored by a panel of judges and through a realtime app by the audience. Four of the top use cases have been chosen to present at the event and be judged across five key criteria: innovation, ease of deployment, number of integrations/channels, commercial relevance, and overall presentation.

Hybrid work is pretty much a given today. That includes workers who work from home offices all or part of the time, as well as mobile workers, now that business travel is picking up again. Despite the prevalence of remote and hybrid work and the fact that most employees feel they can be more productive working remotely than in the office, many companies still struggle to make their work environments as effective as they can be. This panel will explore the challenges businesses face in implementing effective hybrid/remote strategies, the common mistakes they make, and strategies for building the most effective workforces.

Scale – it’s something every MSP faces at some point in their growth journey. This session looks at how those growing pains emerge and how they impact business. The panel will also explain how MSPs can successfully overcome growing pains through proven operational and technology strategies that allow them to grow their businesses without worrying about being able to deliver on their commitments.

Global supply chains are complex networks involving multiple stakeholders. Today, many supply chains are strained and lack the transparency needed to track materials as they travel from suppliers to producers and on to customers. This journey requires ongoing data integration from multiple sources, often resulting in inconsistencies. Without a single “source of truth” there are inevitable trust and verification issues. Blockchain technology solves these problems by providing all stakeholders with access to immutable, transparent, data in real time. This session will showcase active case studies from businesses leveraging blockchain to improve visibility and accountability within their supply chains. For example, Boeing, uses blockchain to track and trace F/A18 wing parts with one integrated system; and TOKs, a fastcasual restaurant chain with over 200 locations across Mexico, removed 9 intermediaries from its coffee supply chain and increased farmers’ wages by over 600%.

The world has slowly been moving towards the metaverse, it was fortold in Snow Crash and Ready Player One. Now it is arriving and will have major impacts on how businesses work and sell.This session will offer a brief introduction to what the metaverse is, and some of the standards bodies that are making it happen: the Metaverse Standards Forum, Open Metaverse Foundation from the Linux Foundation, and others.

As businesses become more customercentric, the hybrid work model must extend beyond the office to the contact center. Supporting your customers is just as important as supporting your workers, and to do both well, agents must be part of the equation. Just as a good employee experience translates into better collaboration outcomes, the same holds for a good agent experience leading to a good customer experience. Contact center agents are now working from home as often as office workers, so they are very much a part of the Future of Work story. Contact center agents need a strong supporting cast to be effective, and with so many now working remotely, the hybrid work model presents some big challenges. To better understand those challenges and how to approach them, you’ll want to attend this session.

As cryptocurrency continues to grow in popularity, blockchain technology is becoming an increasingly common choice for storing and securing sensitive data, supply chain information, and more. That , inherently, brings with it legal questions, ramifications, and claims – a new area for HR departments, legal firms and professionals, and both individual and corporate blockchain users. Most crypto users are not legal experts and don’t understand the legal implications of blockchain and crypto – but they should. This session will explain legal fundamentals of blockchain and cryptocurrency, specifically for nonlegal professionals to help them understand laws and regulations as they apply to crypto.

Effective leadership is critical to team and organizational success. Culture is key, and team members need to be inspired to reach goals; companies dont grow and thrive with brute force. One of the keys is focusing on goals and motivations that are in direct control of individuals. This session discuss the value leaders achieve by discovering Purpose, then aligning it to Passions, and then operating with Perseverance and Positivity. These Four Ps are the foundational skills that building long and successful careers. This same foundation also applies to managing indirect partnerships, and this session will also demonstrate how deploying these principles can elevate personal and professional success.

MSPs are constantly under pressure to deliver excellent customer experiences while keeping their margins healthy in a complex environment of consumptionbased services on the market. The challenge for many MSPs is that they must manually pull reports and reconcile contract line items with staff time, tickets and overhead – while showing clients what services were delivered on the invoice, how SLAs were met, and how the invoiced services represent value for them. This session will demonstrate how native business automation helps MSPs integrate their backoffice functions with their services. Acronis Advanced Automation lets MSPs focus on building highvalue relationships, increasing profitability and lowering costs by integrating backoffice operations and services into one console.

With nearly 15 million licensed users, Microsoft Phone System has taken the UCaaS world by storm. In fact, the effect of Microsoft Teams and its connected business voice offerings has been so pronounced that it dominates virtually every conversation about investment in the UCaaS space. Should service providers jump in with both feet and feast on the growing Microsoft ecosystem, or find a safer harbor beyond Redmonds purview? This session will explore the UCaaS space today and the several options that Microsoft Teams creates from a strategy and investment perspective.

Cities across the country are starting to explore how blockchain technology and cryptocurrency can help them become more efficient, transparent, and secure. Miami, Denver, and Utah City have all implemented pilot programs that use distributed ledger technology for a variety of services. For example, Miami has partnered with BitPay to allow residents to pay taxes with Bitcoin, while Denver is using blockchain technology to store public records such as birth certificates and marriage licenses. Utah City has also implemented blockchain technology for its voting system, allowing citizens to cast their votes securely online. Blockchain and cryptocurrency are providing new opportunities for municipalities to improve services in areas such as taxation, record keeping, and voting. By leveraging the power of these technologies, cities can ensure that their services remain secure and efficient for years to come. From tokenizing municipal debt to using blockchain for identity management and voting systems, these cities are showing the potential of DLT in public service applications. This session will discuss the varying levels of success achieved, community response, pitfalls to avoid and potential for wider adoption.

Theres naturally a lot of hype surrounding the Metaverse. Its an exciting, new technology that promises to change the way we interact in many different scenarios. At the same time, there are also many questions about the technology, integration, use cases, standards, security, and much more. This panel will discuss some of those questions and, more importantly, yours. Join this session ready to ask your Metaverse questions.

Every business is being asked to do more with less. That necessarily places a heavy burden on the workforce and, inevitably, operational efficiency suffers. Adding AI and automation technologies to improve operational processes can achieve everyone’s objectives. Processes are improved, workflows become more efficienct, customers are happier, workloads are more manageable, and revenue opportunities increase. This session explores ways businesses can integrate AI and automation tools to support their processes, workforce, and customers.

The Great Resignation reflected a reassessment of priorities for many workers in 2022, and with that, a new social contract is emerging as part of the Future of Work landscape. Both workers and management have had to rethink their relationship with one another, and for 2023, there’s a new attitude on both ends of the spectrum. With today’s tighter economy, workers are more likely to hold on to their jobs, but that doesn’t mean they’re allin with your company. These dynamics are new, and for the hybrid model to succeed, you need to understand what’ going on. If “quiet quitting” and “quiet firing” are new terms for you, this session will be a must, as it’s defining the latest chapter for how the workplace is evolving.

The MSP landscape is as competitive as it’s ever been – and that’s not going to change. Businesses continue to learn they can’t – and don’t want to – do everything inhouse and are increasingly leaning on MSPs to help them out. That puts tremendous pressure on MSPs, from procuring the best technology for their customers to marketing their differentiated services to raising capital and more. This town hall style discussion seeks to understand where MSPs need the most help to drive their continued success and growth.

Whether you’re looking to sell or interested in measuring annual growth, this session will benefit you. Panelists will discuss the M&A space, ways to optimize growth to build maximum value, positioning your MSP in the market for potential buyers, factors that impact valuation, and more. Whether you’re looking for an exit strategy or simply looking to increase the value of your MSP, this session will show you how.

Whether you’re a developer, IT manager, head of architecture, or service provider, you probably have an opinion on the most effective way to use the cloud. This panel of leaders will break down the good and the bad, the sunny and the cloudy. This session will offer insights into the benefits and challenges of modern multicloud strategies, how to ensure that whatever you build in the cloud stays secure, and how to design for reliability, cost, and performance.

The complexities associated with blockchain technology have been a roadblock for businesses looking to adopt and capitalize on the benefits of this revolutionary technology… until now. Blockchain as a Service BaaS lets organizations take advantage of the scalability, security, and cost savings offered by blockchain technology while avoiding the complexities of traditional blockchain solutions. This session discussion how Blockchain as a Service provides access to infrastructure, solutions, scalability, monitoring and analytics on a consumption model, eliminating costly and timeconsuming development processes. Attendees will learn how, by acting as defacto DevOps and Cloud teams, blockchain management platforms harness automation that lets customers leverage cloudbased solutions to build, host and use dApps, smart contracts and other functionality on the blockchain, while accelerating deployment time from months to days.

Weve been on this rollercoaster before sitting on the edge of transformative technologies that will reshape the landscape of our civilization, our countries, and our culture. But, this time is different the worlds digital infrastructure has never before been prebuilt and as optimized for transformation as it is now. Even in the 21st Century alone, times required for mass adoption have shrunk from decades to a few years, mental barriers to integrating new technology now present more of a risk to not adopt, than to remain conservative. It is a business prerogative to understand how the changing digital landscape can be the difference between survival and stagnation. This talk focuses on the emergence of Web3/Metaverse as fertile new landscapes that industries and investments have never been more better positioned to engage. The heavy lifting of Web2 and the decade of mobile advancement has set up a major boom time ahead the pics and shovels are digital, and the grid is already set. What infrastructure will define this decade and how infrastructure investment in the past including recent recessions have created the titans of today will be considered in the new pastures before us.

The latest buzz word in security is Zero Trust. This panel will look at the misconceptions around zero trust today and provide attendees a real world take on Zero Trust and how it solves modern security challenges, as well as how to get started with and successfully implement a zero trust strategy in your business – and common mistakes to avoid.

Cyber Insurance has changed dramatically as cybercriminals have become more sophisticated and ransomware attacks have become a goto method for breaching the data stored in IT environments. How have carriers boosted information security requirements for insured companies, and how must MSPs prepare to support their clients? This session will explore cyber insurance myths vs. reality, the new compliance demands clients and their vendors will face, and the growth opportunities for MSPs.

Artificial Intelligence AI is undoubtedly transforming life and business as we know it by pushing boundaries and redefining what’s possible in today’s complex world. As technology continues to evolve, companies are looking for new ways to create more efficiencies and prepare for the future of work with machine intelligence. Over the past decade, within human resources and workforce management functions, leaders have focused on strategic workforce planning to understand the skills and talent needed to perform future work. While some organizations have been able to incorporate AI into their business processes, many others have been challenged by integrating it into their overall operating model. Though barriers exist in the adoption of AI, the efficiency and effectiveness that AI produces are exponential. This session will discuss the future needs of organizations concerning workforce management. Given the shifting workforce demands and rapidly changing technology, we will explore how different organizations are adapting their talent function and strategy to optimize their workforce planning, scheduling, performance and talent management, and talent acquisition practices to enable them to drive down costs and boost efficiency toward longterm value through AI.

Faster and more secure banking settlements are now achievable using distributed ledger technology. DLT is revolutionizing the way banks settle payments, clear transactions, and manage securities, offering numerous benefits such as reduced counterparty risk, lower costs, and improved efficiency. By leveraging DLT, banks can reduce settlement times from days to minutes and ensure a more secure and reliable system. In this session, speakers will address the key factors in platform and partner selection during initial assessment and planning as well as share success stories, strategies and best practices detailing how DLT provides more transparency, reliability, and speed compared to traditional processes and how the results benefit the entire financial ecosystem.

Although there is no standard for commercial rights licenses, each NFT project may have various restrictions on the usage of intellectual property that can create potential issues for creators, issuers, and owners. This session discusses the rights one may acquire when buying an NFT, what benefits and features they might receive, and how it can help them grow their business.

The change of how we work is real and it’s here to stay. The future of work is virtual or hybrid. To truly align with the needs of the modern businesses, we must give them the proper tools to operate in this new reality.Remote teams and organizations need to communicate and collaborate in an engaged and efficient manner. And this is where the metaverse comes in. The immersive experiences ensure engagement among all meeting participants. One cannot nod off or get distracted during a meeting where they’re walking, speaking, gesturing, and interacting with others. Indeed, when people are active, they are much more engaged. Additionally, the 3D environment allows for all necessary information to be brought into the same ‘room’ via integrations and APIs, thus boosting employees’ efficiency and productivity during meetings.We’re just starting building the various Metaverse apps. There are still many unknowns. What we do know, though, is that the Metaverse is inevitable. The younger, digitallyborn generations are sure to embrace it. Indeed, data from the Work Trend Index 2022 a study of 31,000 people in 31 countries showed that: Half of Millennials and Gen Z envision doing work in the Metaverse in the next 2 years. 52% of employees are open to using digital immersive spaces in the metaverse for meetings or team activities in the next year. 47% of employees are open to representing themselves as an avatar in meetings in the next year.Meetings in the Metaverse are engaged, efficient, and much more fun. A great time to be innovating in this space!

Without an engaged workforce, no amount of technology will help your business adapt to the Future of Work. The right technology is essential, however, especially to help workers manage the vast volumes of data coming from a dizzying variety of digital sources. Otherwise, they will be overwhelmed, and won’t have the tools to convert information into knowledge. This is where AI holds great promise, not just to make workflows easier, but to help employees work smarter. While AI is getting better on this front, workers must feel a sense of agency and being valued for their humanity. Too much focus on automation and efficiency will lead to disengagement, and undermine the benefit of investing in new technology. There is a difficult balance to strike here, but it’s critical for Future of Work, and this session is where we’ll find that balance.

We hear constantly about new breaches – many of them in very large and wellknown organizations. While each one is damaging to both the brands and their customers, they aren’t all the same. The attacks differ, the mistakes companies have made that have allowed bad actors to access their systems differ, and the fixes differ. This session looks at the cyber landscape, different attack surfaces and methods, and how different types of cyber security solutions can help protect MSPs and their customers.

The demand for networking expertise is on the rise, and reflects the growing importance of security, reliability, visibility, and control – onpremises and cloud – in todays rapidly evolving digital landscape. The enterprise network backbone has been the foundation of network architecture for decades, but as businesscritical applications move from the data center to cloud, enterprises are rethinking backbone network architecture. In the past, cloud was simply another “thing” that needed to be connected to the enterprise network backbone. As cloud becomes the enterprise IT center of gravity, enlightened network architects recognize the architectural, operational and career opportunities that have emerged. This timely discussion looks at how to take advantage of your global infrastructure to reduce interregion latency, reduce routing complexity, make encryption and zero trust security part of the network, and establish a consistent multicloud operational model in and across clouds that extends to the edge. You’ll leave knowing what you need to deliver a cloud networking and security solution that simplifies the management of cloud networks.

Today’s managed service providers must fill the gap between businesses’ transition to cloudbased operations and the skills teams need to create a functional, secure, cloudbased modern workspace. This session will discuss how training companies can provide sustainable content that provides turnkey solutions for cloud operations, end user awareness, internal audit and more. You will learn how training is pivoting to provide businesses with skillsbased solutions that provide quick results for teams versus the traditional training model that focuses on certifications.

It’s no secret that cyber attacks continue to be on the rise, and that every company is a potential target. To help mitigate risk, there are countless cyber security solutions available to support service providers, partners, and businesses in their efforts to protect corporate networks and assets. But, where so many companies fall short is a lack of cyber awareness. Every individual, every endpoint, every network connection, every interaction is a potential point of security failure, making cyber awareness a critical element of cyber security programs. This session provides a detailed look into how to effectively build cyber awareness, how businesses can improve their overall awareness, and how providers and partners can drive that education with their customers. In today’s world, cyber security is everyone’s responsibility, and it’s incumbent upon providers and partners to ensure they are able to support their customers, not only with security technology and tools, but education.

While there are so many questions around cryptocurrency, the blockchain ecosystem continues to evolve and innovate to solve real business problems. Not only are new uses cases emerging constantly, but they are being applied and implemented by businesses to improve operations, communications, security, and other elements key to business success. This session will look at how real businesses are leveraging blockchain to solve real problems, despite the volatility of cryptocurrencies.

There’s revolution happening in the way the web is used. What we have come to know as the internet is becoming a multidimensional metaverse that gives new meaning to “experience.” But it’s not a simple as upgrading PCs, laptops, or smartphones for a business. There’s a development process and strategy that has to happen to make the Web3 business successful. This discussion explores how businesses can succeeed in a Web3 world. What is the size and potential of the Web3 and Metaverse market? What does the transition from Web2 to Web3 look like? What business models are working? What is the role of NFTs, crypto, DeFi, and DAOs in Web3?

The relentless barrage of robocalls has presented a pair of interconnected challenges for telecom providers, channel partners and enterprises that rely on the voice channel to engage with customers. The erosion of consumers’ trust in voice calling is evidenced by the fact that 75% of Americans will never answer calls from unknown numbers and enterprises are having their bottom line and brand reputation negatively impacted because consumers aren’t answering the phone. This discussion will discuss the role branded calling is playing in restoring that trust, including factors driving the loss of trust in voice calling, deployment strategies for branded calling, and data based on realworld branded calling use cases.

Technology is a key driver for Future of Work, and AI may be the most important type. AI is transforming all types of work, and that includes what goes on in the contact center. Agents need all the help they can get as today’s digitallysavvy customers have new expectations that legacybased contact centers cannot meet. Adopting cloudbased platforms is the starting point for contact centers, and the next step is deploying AIbased technologies. Customer service automation may provide a strong rationale for AI, but the real payoff comes from its capabilities to capture and process massive amounts of data coming from the various digital interactions you have with your customers. Contact centers are quickly learning that this is the best way to get on a level playing field with customers, and to do so while providing personalized service. That’s a winning formula, and to see how it’s done, you won’t want to miss this session.

Remote working is going away. For MSPs, that means much of their client base now has both a drive to implement more efficient WFH policies that are built for the longterm, and key concerns about WFH execution in terms of productivity and data security. In other words, MSPs are challenged to deliver the solutions to support productive and secure work from anywhere strategies. This panel will discuss how MSPs can create familiar, collaborative, and inclusive collaboration in virtual workspaces, while ensuring security and compliance needs are met, wherever employees are physically located.

Storage needs are only increasing as data continues to grow. From basic storage to compliant solutions to disaster recovery to efficient workflows, businesses need storage solutions that allow them to store and access information easily, yet securely, or even just as a backup. Not all solutions are the same and, like every other industry segment, storage is evolving with new models emerging. This session discusses business storage needs, different cloud storage options and new models, , and how MSPs can benefit from and everincreasing need for storage and backup services.

Are you one of the many that believe AI platforms like ChatGPT are soulless machines not yet ready for prime time? Or are you open to the idea that the reason AI seems soulless is because we just arent using it right? This session will take attendees on a journey through the inner workings of ChatGPT, highlighting its ability to understand and respond to human language in a way that may surprise even the most skeptical. Attendees will leave with a deeper understanding of the technology behind ChatGPT and other language models, insights into the potential uses of ChatGPT in fields such as customer service, language translation, content creation and brainstorming for strategic business planning, strategies for incorporating ChatGPT, and a renewed perspective on the capabilities and potential of AI in 2023.

Drawing on experience as outside legal counsel to several Fortune 500 companies with significant presence in the metaverse, this session will offer insight into how major brands are using the metaverse today to build powerful new ecommerce platforms, streamline their supply chains, and deter counterfeits. The goal of this panel is to move past the hype and help attendees understand what, specifically, is motivating brands to enter the metaverse, as well as the legal and technical challenges that deter wider adoption. Well explore use cases, enterprise FAQs, and legal best practices for enterprises and vendors.

The emergence of ChatGPT has created significant hype around new uses of artificial intelligence and how is can and should be used. This session takes a look at the value proposition AI brings to the business community and its potential impact. How will continued development of AI technologies impact the technology ecosystem? What vertical markets will be most impacted? What are we seeing in terms of capital raising and investor management? What does the future look like for M&A as AI continues to mature and new uses cases emerge?

Organizations have changed how they do operate and how the do business. Business doesnt happen within the confines of one office or one building. We are deeply embedded in an era of DX and Infinite Enterprise, where people, devices and applications are connected wherever they are, and business is expected to continue in all those various places. In this session, attendees will understand the market transformation happening across the globe, what the concept of Infinite Enterprise means for businesses, and how they can capitalize on the trend.

Managers and our teams have the biggest influence on employee engagement. So what are you doing to transform your managers into leaders throughout your organization? How are you developing your management style to take care of each employee on your team or within your organization? Don’t listen to us, listen to Ted Lasso.Whether you are as obsessed with Ted Lasso as we are or not, this session will make a difference.The Harvard Business Review said that organizations with low employee engagement scores experienced 18% lower productivity, 16% lower profitability, 37% lower job growth, and 65% lower share price over time. On the other hand, businesses with highly engaged employees enjoyed 100% more job applications. In this session, we’ll discuss principles that can take you from a manager to a mentor to a leader to create a highly engaged team.

Attend this presentation to learn about the future of security and how to think about managed security services. You will walk away with an appreciation for what’s hot in the security market and what security services make sense to add to your portfolio. Jimmy has analyzed the market and culled market intelligence through numerous client conversations.

MSPs see the significant market opportunity in multicloud and SaaS services, but delivering IaaS/SaaS managed services at scale can be daunting in today’s environment. As customer needs from multicloud to security and consumption billing from provider changes to pricing strategies become increasingly complex, it can be difficult for MSP’s to ensure revenue growth and manage back office costs. This session will focus on tangible best practices for managing pricing strategies and billing with recommendations for MSP’s at various stages of their cloud and SaaS managed services journey.

This discussion introduces strategies and tactics for business adoption of the Metaverse. This roadmap of adoption explores Metaverse use cases that are both crossindustry and industryspecific. A key starting point is how to enable Work From Anywhere by introducing a Hybrid Reality Office strategy that enables workers to be in their physical and virtual offices at the same time. This session covers design, implementation, adoption, and technology selection, as well as how to measure success, such as increased productivity, collaboration, and competitiveness while reducing costs, and “Zoom fatigue.”

Hybrid work is a cornerstone of Future of Work, and with most teams being decentralized, collaboration efforts must not be locationdependent. With today’s cloud platforms – namely UCaaS – employees can work just as effectively from home as in the office. Businesses that remain tied to premisesbased tools will be challenged to support the hybrid model, especially when it comes to working in teams. This challenge will only intensify if more of your workers elect to prefer working from home, in which case there will be more urgency for cloud adoption. Not only is this the best way to provide a consistent collaboration experience regardless of where workers are based, but this capability will make them feel more connected to the rest of the organization. Keeping workers productive is important, but so is the need to build culture and a sense of belonging that keeps morale strong. In this session, you’ll hear from leading collaboration providers and how their technologies are helping make hybrid work.

The work environment has been in a state of flux for the past several years. Businesses are still figuring out their best longterm strategies, and looking for the right solutions and tools to enable effective communication and collaboration, both internally and externally, while supporting diverse needs of their workers. This session discusses the various technologies available, what are businesses looking for today, what criteria should MSPs consider when selecting partners, and what do MSPs need to know in order to effectively cater to their customers’ communications needs.

Every business leader and IT team knows they need to focus on security. What they may not understand well is what their risk tolerance level is. This session explains how to assessing programs to ensure risk tolerance in an evolving privacy technology landscape that includes increasing use of AI, geofencing, cloud, metaverse, and other technologies. Attendees will learn how to identify and list privacy risks that must be addressed in today’s business environment, how to prepare for security audits, and how to ensure compliance and IT can collaboratively work to mitigate risk.

We read about hacks and breaches on a daily basis, but what do we actually know about these cybercrime groups and how they conduct these attacks? This session will dive into basic hacking techniques, demonstrate what types of tools hackers are using today, examine the scope of these attacks, and discuss best practices on how to protect ourselves and our businesses. Demonstrations will include how threat actors conduct OSINT Open Source Intelligence, Ransomware case studies and examples, defense evasion tactics and more. On the defensive side, attendees will learn how to leverage SSE/SASE as well as MITRE ATT&CK to create multiple choke points to detect, mitigate and prevent these threats. And, because we cannot ignore the advancements in AI, the discussion will include a demo of how AI tools can be used by both threat actors and defenders. After all, it is only once you understand how the attacker operates that you can defend against these attacks.

Business technologists, users, decisionmakers, developers, and others often focus on what can be done with Generative AI. The use cases are only beginning to emerge, and one question that continues to arise is around the ethical elements of using generative AI. While financial and operational benefits are important, this session will how ethics plays into the use of Generative AI as the technology continues to evolve.

As with any investment, cryptocurrency carries its share of risk – and, inevitably, lawsuits. Over the past several years, many notable crypto promoters have faced lawsuits due to alleged fraud, deceit, or malpractice of some form. It’s not surprising, given the lack of maturity of the crypto market and its volatility. But, it brings up questions when businesses or individuals are looking to invest, or to raise capital. This session looks at the scope of litigation in the crypto space, what it means to the industry, and what lessons have been learned about investing and raising capital to avoid issues that can derail your operations.

Chat GPT has taken the Generative AI hype cycle to unprecedented heights and is bringing AI truly into the mainstream. Natural language AI systems – such as NLG, NLP and computer vision – can generate novel text, images, voices, and other content, and are being deployed in a diverse range of usecases, like financial reporting, dialogue generation, image synthesis, sports betting, and realtime analytics. While these tools create powerful interactive experiences, it’s important to look under the hood before putting all your eggs in the GPT basket. This session will explore the differences between mimicry and datadriven natural language models, their applications in finance, media, marketing, and sports, and the five most glaring risks omitted from media headlines.

Much like the early internet, current blockchains live in different ecosystems with limited, if any, interoperability. To truly realize the promise of blockchain, crosschain interoperability must be realied to deliver the scalability and widereaching benefits blockshain can deliver. This session discusses the challenges in the current blockchain ecosystem model and how universal interoperability will help drive the next phase in blockchain evolution, adoption, and monetization.

At ITEXPO, Yousof Naderi will delve into the exciting business opportunity and revenue potential of infrastructure wireless charging and its addon services, highlighting the role of data analytics in driving growth and innovation in this field. Attendees will gain a deeper understanding of the future of infrastructure as a service and its role in shaping the world we live in. They will also learn about the impact of technology on society and the crucial role of AIenabled charging in driving innovation.

AI is exploding in 2022. OpenAIs release of InstructGPT in January ushered in a new era of AI, which understands natural language, human dialog and code equally well, and can perform tasks across all three mediums through natural language instruction. This turns large piles of unstructured data, such as call recordings, into naturallanguage mineable databases to answer questions like: Whats my call resolution rate? What can my CSRs do better? Action item tracking Detailed transaction tracking Caller intent Call summarization...and much, much more.This talk will walk through the highlevel capabilities, demonstrate the functionality, and provide an overview of an architecture which could perform this analysis at scale.

This panel will include representatives from Coral Gables, Florida and Realwear talking about the citys pilot of a Smart City Metaverse, including a digital twin city, to help in planning and reporting. Cities could reward community members with crypto tokens for providing safety quality controls. Such Remote Video InspectionRVI will sync local devices with the cloud, streaming live data and archiving the info to improve the city and the lives of the citizens. Such cuttingedge programming is preparing cities for tomorrow while solving urgent issues of today. Likewise, harnessing $1T of federal funds to build inclusive and resilient cities.

Everyone keeps talking about the Metaverse and bringing together the physical and digital worlds. It’s the next evolution of engagement. On one side the equation is the software to build these immersive virtual worlds that can integrate realworld elements and interactions. The other is how to actually capture the realworld to create an visually appealing and accurate representation of the real world. This session will explore how photogrammetry can build the foundation for a powerful digitalphysical convergence, as well as other use cases for merging the real and virtual worlds.

Contact centers have lagged in adopting the cloud, but now they can’t migrate fast enough. While all businesses are on some form of a Future of Work journey, few have gone through a total rethink like contact centers have been trying to do. Many businesses have made becoming customercentric a strategic priority, and this entails a clean slate approach, both inside the contact center and across the entire organization. That process usually starts with the contact center, and aside from investing in digital technologies to improve customer experience, a similar effort is needed to improve agent experience. Change is never easy, but it can be done, and this session examines what contact centers are doing right, and how these efforts can serve as a FOW template for their broader organizations to follow.

The hype around 5G is finally being realized as the next generation of wireless technology now rivals and is successfully replacing fixed lines for businesses. This creates a lucrative opportunity for MSPs to bundle connectivity, hardware, installation and managed services for organizations. This session will uncover the potential of 5G today for MSPs, its longterm benefits and how MSPs can maximize the opportunity to drive revenue and client value.

Network connectivity is critical to any business and as it becomes increasingly more complex, SMBs continue to reach out for help from MSPs. Unfortunately, networking isn’t designed, packaged nor distributed with the MSP in mind. This session will focus on an MSPcentric approach to solving the network challenge while enabling MSPs to deliver networking as a managed service.

The secure access service edge SASE market is sizzling hot in terms of activity and potential revenue growth. According to Dell’Oro Group, the SASErelated technologies market will exceed $13 billion by 2026. But until now the widespread availability of SASE managed services and overall growth of the SASE services market have been hamstrung by multiple challenges, chief among them customer education and the lack of industry standards. While most of the discussion of SASE has centered around specific technology components, a SASE services standard focuses on the subscriber experience irrespective of how the service is implemented. SASE combines security functions and connectivity services with subscriber policies to meet a higher level of performance and assurance required by modern enterprises. A SASE service enables secure access and secure connectivity for subscriber users, devices, and applications to targeted resources applications or devices. This access is independent of the location of users, devices, and applications and is authorized according to subscriber policies. Attendees to this session will learn about the importance of building a foundation of SASE services aligned to standards, and next logical steps for SASE: automating the ordering of SASE services via business APIs followed by operational APIs that will enable enterprises to dynamically adjust or track the performance of their SASE services.

The socalled “Right to be forgotten” is part of many data privacy regulations, including EU’s GDPR. Though it has yet to be mandated or widely implemented in the U.S., most Americans support the concept. Can blockchain be used to support Right to Be Forgotten regulations? How does that impact immutability? What other implications do data privacy requirements and blockchain hold for one another and what do they mean for businesses?

The Zero Trust framework is based on the principle of never trust, always verify. In this keynote, attendees will learn what Zero Trust really means, how to adopt it for endpoints, and the technologies needed to take control of businesses environments in the fight against ransomware.

The Bloomberg Terminal is used by more than 325,000 finance professionals around the globe. To help them with their communications and compliance needs, Bloombergs engineers have used open source software to build a variety of useful VOIP / RTC workflows within the Terminal. In this talk, we will cover some of these workflows and how Asterisk has enabled us to implement them.three key messages : Insights into use cases in the Finance industry Talk about Asterisk deployment and Application architecture built around Asterisk Talk about Modules implemented in Asterisk to support the use cases

Selfdriving boats are an interesting example of an artificial intelligence application to achieve smart mobility. This session will show a driverless boat experience using open source communications to provide omnichannel voice, chat and video support to users. The concept is also highly applicable for enhancing inclusion and diversity in communications using AI and open source. Different AI uses for driverless services will be analyzed, starting from Conversational AI to CX recommendations, along with a variety of potential use cases.

Blockchain and Web3 businesses are reaching a critical juncture. They need to grow and scale, yet that isn’t always as simple as it seems. Scale isn’t just about the technology. Many firms say, “Once we grow, we will focus on diversity. But, that may not be the most successful approach. Growth requires a positive culture and this discussion will consider why the opposite may actually drive better results: “If you want your company to scale quickly, focus on diversity as early as possible.” Discussion topics will include what is DEI in 2023, how diversity and growth/scalability are interconnected, what are obstacles to mass adoption and what are some steps towards a solution, and how these are important to businesses in emerging technology markets, like Web3 and blockchain.

Last year I discussed Deploying Production Workloads in Kubernetes. This session will expand beyond deployment to the lifecycle of operating a global deployment.This session covers the following including demos: Things to consider when deploying multiregion SIP based services HPA Horizontal Pod Autoscaler Graceful shutdowns and post start practices Deploying new updates without dropping calls Single global ingress security and simplicityThe foundation: https://github.com/voxoco/k8s

DEI Diversity, Equity, and Inclusion isn’t new – it’s been around for 60 years, since the birth of equal employment opportunity and affirmative action in the 1960s. During the past few years, though, it has come into greater focus than ever due to cultural awareness, demographic shifts, and current events and it continues to play a key role in business success, and there is evidence that companies that place high value on DEI outperform those that don’t. This session will discuss not only discuss why DEI has grown in importance, but also how to develop and maintain successful DEI programs, and how they will positively impact your business.

What are the critical factors that organizations must prioritize in order to underpin a flexible and virtual culture in a postpandemic hybrid workplace? This session will reveal the latest findings that detail key factors that will strengthen and motivate workforces and drive sustained business success. A panel of experts will provide commentary on these critical success factors and their value to today’s business leaders.

Every MSP owner has a dream. Are you looking to grow organically but need funding? Are you looking to grow via M&A? Or are you planning your exit strategy and are thinking about selling? Regardless of your dream, your MSP needs a solid business plan for that dream to be realized. This session discusses business strategy and options for achieving your end game, whether that’s becoming the biggest MSP on the East Coast, or getting out so you can enjoy a comfortable retirement, or anything else between the two. From financing options to corporate structure to market strategy, this session will give you the insights to take your MSP to the next level.

Every MSP is always looking to build their revenue streams. They all want to add new customers, but their service portfolio is a key driver of success. This session will discuss the network market, why SDWAN should be part of every MSPs portfolio, how SDWAN can both support existing clients and create a pathway for attracting new customers and, ultimately, how to successfully integrate SDWAN into your portfolio of solutions and create new value for your customers.

We have all heard the term XaaS, alluding to the fact that nearly everything today is moving towards a cloud consumption model. There’s already a long list of acronyms defining the asaService market, from UCaaS and CCaaS to NaaS and DRaaS. Even bad actors have their version in Ransomware as a Service. This session will delve into emerging as a service models enabling some of the newest and most exciting technologies today in a consumption model. These are technologies that are already being implemented by many companies to improve their operations, customer service, products, communications, and more. But, they are also technologies that require a level of expertise, which can create a barrier to entry for many businesses. This session will explore several of these new as a service opportunities that can create new revenue streams for providers and allow businesses to bring their technology stacks to the cutting edge, including AI as a Service and Blockchain as a Service.

The FCCs STIR/SHAKEN standards impact many businesses, making it more difficult for them to successfully reach their customers and prospects. This discussion will examine the impact STIR/SHAKEN standards have on businesses and how businesses can mitigate the risks of STIR/SHAKEN and improve their ability to reach customers successfully.

Our Part 1 session looked at the foundational technologies for this brave new world – augmented reality, virtual reality and mixed reality. This might be enough new technology for some, but if you want to explore the next frontier, that would be the metaverse. Whereas the use cases for Part 1 are episodic in nature, the metaverse represents a continuous state of being. Nobody is ready to inhabit the metaverse fulltime, but as gamers know, these virtual worlds feel more real the more time you spend in them. This is a different kind of brave new world, and while clear use cases haven’t yet emerged for hybrid work, it’s really just a matter of time. Even if you can’t make the Part 1 session, you really need to be here, if only just to imagine what’s possible.

There isn’t a hotter topic than cyber security today. Every business is a target and runs the risk of an attack – or worse, a breach at any moment. Attacks come in various forms and through different attack surfaces, creating a challenge for any company to secure their data, infrastructure, and services. That’s why so many are looking for help from their MSPs. This session takes a look at cyber attacks, how they impact businesses, and what steps MSPs can and should take to protect their customers from bad actors.

As competition in the MSP market continues to grow, every MSP is looking for ways to add value to customers and differentiate their services. One of the biggest headaches for any business – both employees and IT teams – is printers. They are necessary, but they can be a nuisance to manage. This discussion explores the opportunity MSPs have to take the print management burden from their customers and, instead, deliver a modern print management service with modern infrastructure, security, and centralized management – creating a new MRR stream while increasing their value to clients.

When it comes to UC services, countless service providers are pitching their services as an opportunity for customers to maximize their communications and collaboration experiences. But, not all UC is the same – especially when considering the variety of different applications many companies use – either formally or informally within teams. How do you deliver a holistic solution that meets the varied needs of your customers, optimizes their experiences is a clouddriven communications world and, ultimately drives your UC revenue opportunities?

Overview of open source speech recognition solutions. How to train your own stt models. What architectures to use, what frameworks, what hardware.

Datto’s Global State of the MSP Report resulted in some really interesting statistics. Competition, revenue growth, and new client acquisition ruled as the top challenges facing MSPs, with profitability and improving operational efficiencies coming in right behind them. Learn how you can apply these statistics to your 2023 business plan and ways Kaseya is applying the findings to our roadmap moving forward.

Join this presentation to brush up your knowledge on leveraging the stir_shaken OpenSIPS module in order to build opensource, productionready STIR/SHAKEN services. Authentication? Verification? 302 Redirect or just an append of the Identity header? are just a few of the questions we will answer during this presentation.

With so much focus on customer experience, businesses have to solve the customer interaction puzzle. Without the right tools and strategies, they are missing an opportunity to excel at what is becoming more critical to customer success than ever – delivering a great experience. This session will discuss what customers expect from the brands they engage with and, more importantly, how businesses can meet those needs with the right technologies and tools. It’s a foregone conclusion that customers are will need to contact businesses – what doesn’t have to be a given is that they won’t have great experiences.

Our Part 1 session focuses internally on IT’s primary need – to manage the data network. This is a key Future of Work need, but IT supports more than just technology. Workers are the end users of those technologies, and with hybrid work, IT has never had to support such a broad range of needs and endpoints for them. Not only is there a wide range of endpoints to support – PCs, tablets, desk phones, smart phones, video hardware, headsets, etc. – but also network environments. Creating a consistent user experience across all of this requires careful orchestration, and with homebased workers providing most of their own endpoints, this can become a difficult challenge. For ease of management, IT might be considering a virtual desktop, so many types of approaches are possible. Every situation is different, but this will be the session where you’ll learn best practices from IT leaders.

As MSPs continue to expand their solutions portfolios, they have options. For any new service they are looking to add to increase value to their customers, there are many vendors from which to choose. The question is, how do MSPs make those decisions? This discussion looks at what MSPs are looking for from their vendors. What do vendors do well? Where do opportunities exist to better support MSPs? What kinds of vendor relationships are most desirable and revenueproducing?

Despite the advanced security built into secure MultiParty Computation MPC, blockchain and other technologies to support digital finance, assets and wallets, there is a fundamental gap that can expose cryptographic private keys and put systems and resources at considerable risk. This encryption gap widely exists but is usually not discussed or even understood, and the immutability and separation utilized by MPC can be undermined if the encryption gap is not addressed. This session will discuss the existing gap, how it is exploited and how it can be effectively closed.

Blockchain and Web3 businesses are reaching a critical juncture. They need to grow and scale, yet that isn’t always as simple as it seems. Scale isn’t just about the technology. Many firms say, “Once we grow, we will focus on diversity. But, that may not be the most successful approach. Growth requires a positive culture and this discussion will consider why the opposite may actually drive better results: “If you want your company to scale quickly, focus on diversity as early as possible.” Discussion topics will include what is DEI in 2023, how diversity and growth/scalability are interconnected, what are obstacles to mass adoption and what are some steps towards a solution, and how these are important to businesses in emerging technology markets, like Web3 and blockchain.

Leveraging artificial intelligence to generate new content such as text, images, and audio, has rapidly emerged as a powerful technology with numerous potential applications. From creative arts to scientific research, generative AI has the ability to revolutionize the way we produce and consume content in seemingly the blink of an eye. This new technology presents a number of challenges that must be addressed in order to realize its full potential. From the risks of bias and manipulation to ethical concerns, the use of generative AI raises important questions about the control and responsibility that come with this power. This session will explore the opportunities and challenges of generative AI, and discuss the importance of responsible development, deployment and usage scenarios for consideration. This thoughtprovoking session will explore how together we can harness the power of generative AI to create a better future for all.

This session will dive into the Cyber Security business unit at ConnectWise. Hear about partner programs, the ConnectWise SOC, a full stack of cyber offerings, and more.

Cyber is the new disaster scenario, and something every business and their MSPs must prepare for. This session will discuss key steps that can be taken to protect your most critical data and avoid costly repercussions.

There has never been a better time to sell technology. Today’s $4.5 trillion total addressable IT market has created an opportunity for you to sell more technologies, bundle more suppliers into your proposals, increase the monetary value of your deals, grow your business faster, and convert receivables to cash more quickly. In this session, learn how to pivot from specialization in a single product or solution into new areas of expertise. This is the session for those who want to create a practical action plan to convert more significant deals to cash faster.

When it comes to hacking trends, businesses are usually behind the curve. Hackers are smart, fast, and flexible. By the time businesses can implement a security change, malicious hackers have come up with several new ways to get in. But by taking a proactive approach to security, companies can protect themselves against these attacks. This session discusses current hacking trends, where they are likely to go in the future, and what companies can do to fight back successfully to build resiliency and protect their data, users, and customers.

Future of Work is very much about using the right technologies to support employees from wherever they are working, but another important component is the workspace itself. As the nature of work evolves, so do the spaces where work gets done, and this is happening in a big way as businesses try to entice workers back to the office. Today’s technology has made work from home very manageable, and many see no reason to become officebased again. This has led business leaders to reimagine the workspaces they’ve been using for so long, focusing more on specific use cases than just being a generic place where everyone simply goes out of habit. There’s a great opportunity here to show employees that you’re thinking carefully about the Future of Work, and in this session, you’ll learn what some of that new thinking looks like.

Businesses everywhere are undertaking a massive migration to the cloud. Some are going allin, while others are making a slower, methodical transition. Either way, it’s part of the bigger digital transformation trend that is hitting every industry today, requiring better IT teams to support new digitally driven businesses. MSPs have to be prepared and understand these trends and how the technologies they are delivering enable them, along with how to maximize their value to enable their customers to succeed and operate efficiently. This discussion will look into what MSPs need to know about networks, security, performance, agility and more to be able to deliver to their customers and grow their own businesses.

Our 3rd CEO Insights panel delivers a rare behindthescenes peek specifically of the Southern Florida TechHub, an emerging “Super Technology” community led by Nikki Cabus. We will explore how the SFTH came about, what it can do for all community members, how you can participate, and the insights of two CEOs from the companies involved as well as the leader. Attendees will learn how the Southern Florida TechHub works and the benefits that the companies are enjoying. Our CEO panelists will share their paths to CEO, how they are dealing with challenges ahead in 2023 and 2024, and their insights into leadership to help others who may want to follow a similar path.

I will address the difficulties we have had with persistent storage, dynamic configurations, networking, security, and failure recovery. I will compare this architecture to other iterations we have been through including LXC based, ProxMox VM based, and EC2 instance based, showing why we think this k8s based architecture is the next generation.

Always one of the most popular and bestattended events at the ITEXPO #TECHSUPERSHOW.Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets or creating entire new categories give their best 5minute pitches to a discerning panel of judges.Companies present their unique value proposition then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ ITEXPO is an evening full of nextgeneration innovation, powerful networking and high energy!