Conference Program | February 13-15, 2024 - Fort Lauderdale, Florida |

Tuesday, February 13, 2024
8:00am-6:00pm
Tuesday - 2/13/24

Registration Counters Open
9:30am
Tuesday - 2/13/24

Continental Breakfast Served
10:00-10:45am
Tuesday - 2/13/24
Enterprise Technology

Getting Visible: Telling Your Brand Story
Telling your brand story has always been key to growing business. But, with the changing media landscape, the question of brand visibility has become muddled. This panel will discuss how brands not only become visible, but how they can do it in a way to have their stories heard with credibility. The discussion will include recent trends as well as the different strategies needed today to support propelling the narrative across earned, paid, shared and owned media, as well as other proven approaches.
Generative AI Expo

GenAI and the Impact on the Enterprise
This discussion will explore the power of generative AI and its impact on and value to the enterprise. Panelists will discuss how AI technologies are revolutionizing industries by enabling machines to generate creative content, solve complex problems, and enhance decisionmaking processes. Realworld case studies, ethical considerations, and the future of generative AI in driving innovation will all be part of the conversation.
MSP Expo Business Track

MSPs and Compliance: Building a Security and Compliance Framework
The future of cyber security technology will be largely influenced by the growing compliance and insurance marketplace. As these two areas expand, cyber security providers must be able to adapt their offerings and focus on meeting the customers where there compliance landscape is taking them. This also means that security needs will change and the security needs of tomorrow will be different than the needs of yesterday. This session discuss these evolving needs and importance of regulations, including HIPAA, DFARS, CMMC, PCI, and other security frameworks. The session will talk about the importance of MSPs providing compliance services to their clients and best practices in conducting assessments, policy creation, and other aspects of a full security program.
MSP Expo Tech Track

Maximizing Revenue with White Label Programs
In an increasingly competitive landscape, MSPs are constantly seeking avenues to expand their service portfolios and generate additional revenue. This session delves into the potential of white label programs for MSPs to support that goal. Attendees will discover the nuances of selecting, integrating, and marketing white label solutions, and understand how, by leveraging these programs, MSPs can seamlessly offer additional services under their own brands, boosting customer value and driving sustainable business growth.
Service Provider Technology

Maximizing Cloud to Build and Bundle Service Offerings
The cloud has become a pivotal tool for service providers to amplify their service offerings. This session looks at how providers can harness the unparalleled flexibility and scalability of cloud technologies to craft and bundle robust service solutions. Discussion will include best practices, emerging trends, and proven strategies to capitalize on cloud infrastructure, streamline service delivery, and enhance customer experiences. Attendees will leave with a better understanding of how cloud can not only enhance their service portfolios and unlock new revenue streams to foster sustainable growth.
11:00-11:45am
Tuesday - 2/13/24
Enterprise Technology

Securing the Hybrid Workforce
The rapid evolution of work environments has ushered in the era of the hybrid workforce. This blended model, combining remote and inoffice work, introduces unique challenges for information security and data protection. In this session, we delve into best practices, innovative solutions, and emerging threats related to securing hybrid workforces. Attendees will gain insights into the latest tools and strategies to ensure data integrity, protect against cyber threats, and foster a culture of security awareness in distributed teams. As the boundaries between office and home blur, it is imperative for organizations to stay ahead of the curve in safeguarding their digital assets and ensuring a seamless, secure working experience for all.
Generative AI Expo

Special Presentation TBA
MSP Expo Business Track

Top Factors to Increase Your MSP Business Value
The MSP market has been ripe with mergers and acquisitions, and consolidation is likely to continue as some MSPs look to expand their technological and/or geographic footprints, while others look to fulfill their exit aspirations. This session will explore what really goes into valuations and what MSPs need to know to grow the value of their businesses, to allow them to capitalize on opportunities.
Sean Frank Founder & Managing Partner Cloud Equity Group
George Sierchio EVP & Sr. Partner Cogent Growth Partners
MSP Expo Tech Track

UCaaS and MSPs: Driving Collaboration, Productivity, and Customer Experience
UCaaS is revolutionizing the way organizations communicate and collaborate, and it has become a critical business tool in the current work environment that features some form of remote and/or hybrid work at most companies. For MSPs, integrating UCaaS is no longer an option but a necessity. This session will explore how UCaaS enables enhanced collaboration, increased productivity, and an elevated customer experience. Through the discussion, attendees will glean actionable insights on successfully adopting and optimizing UCaaS solutions within their offerings. They will also explore the future trajectory of UCaaS in the MSP landscape, ensuring they remain at the forefront, strategically positioning MSPs for unparalleled growth and customer satisfaction.
Service Provider Technology

Monetizing Platforms and Marketplaces for Growth
In todays fastpaced digital world, platforms and marketplaces present unparalleled opportunities for growth. This session dives into proven strategies for service providers to capitalize on these digital environments by developing their own marketplaces. Attendees will explore the essentials of platform design, partnerships, effective monetization models, user engagement techniques, all with the end goal of ensuring a competitive edge in increasingly competitive markets.
12:00-12:30pm
Tuesday - 2/13/24
Enterprise Technology

Transforming GRC and Cyber Security with AI
This session will explore the transformative potential of AI in GRC and cyber security. Attendees will gain insights into AIpowered tools and techniques for GRC, such as machine learning algorithms, natural language processing, and automated analytics. Discussion will include ethical considerations and governance challenges in AIenabled GRC, along with strategies for successful implementation. This session aims to equip attendees with the knowledge and strategies needed to leverage AI effectively in their GRC initiatives.
Generative AI Expo

From Conversational AI to Generative AI
This session looks are how to move from current conversational AI narrow models to new Generative AI pretrained models for next generation customer care. The session will explore live cases as well as futuristic concepts, considering both benefits and challenges, results and deployment strategies, with an eye towards sustainability and ethical AI usage.
Diego Gosmar Chief Innovation Evangelist XCALLY
MSP Expo Business Track

Special Presentation by Wildix
MSP Expo Tech Track

Special Presentation TBA
Service Provider Technology

Using Content-Based Analytics to Mitigate Adverse Call Labeling of Legitimate Enterprise Communications
12:30pm
Tuesday - 2/13/24

Conference Luncheon
1:30-2:00pm
Tuesday - 2/13/24
Enterprise Technology

Special Presentation TBA
Generative AI Expo

The Power of AI in Business How to use Chat GPT with ERP
AI technologies are rapidly improving business processes and revolutionizing decisionmaking. This session looks at the synergies between advanced AI language models and ERP systems, how cloud and AI are changing the ERP landscape, and deliver a practical understanding of how ERP software is moving forward with AI and how businesses can benefit from it.
Christopher Carter CEO Approyo
MSP Expo Business Track

Special Presentation TBA
MSP Expo Tech Track

Special Presentation by Ooma
Service Provider Technology

Special Presentation TBA
2:05-2:45pm
Tuesday - 2/13/24
Enterprise Technology

The Connection Between Technology, Employee Experience, and Business Success
One of the profound changes over the past few years is a renewed emphasis on employee experience. Many of the new or enhanced tools that have become dailyuse tools have helped create highly functioning workforces that look nothing like the workforces of even five years ago. This discussion looks at how collaboration tools not only drive productivity, but how they create positive employee experiences, how the employee experience impacts overall business strategy and performance, and how businesses can leverage technology to create the best possible employee experiences.
Generative AI Expo

Decoding Enterprise AI: Choosing Between Private LLMs and Public Generative AI Services
This session will navigate an increasingly pivotal crossroads: the decision between investing in a proprietary, customtailored Large Language Model LLM or capitalizing on the versatility and ease of public generative AI services. The discussion will include a comparison of the various GenAI models, their benefits and risks, and will provide insight into the decisionmaking framework to allow attendees to assess their options for their own needs.
Brian Sathianathan CTO Iterate.ai
MSP Expo Business Track

The Secret to Running a Successful MSP
MSPs stand at the forefront of the IT service industry, aiding companies in navigating the intricate landscape of modern technology. This session, featuring peers from the MSP space, unravels the secrets to successful MSP operations, combining technology, customercentric approaches, and smart business strategies. Attendees will learn from realwork examples how thriving MSPs harness innovative tools and methodologies to enhance operational efficiency, client satisfaction, and financial growth.
Russell Kuhl Director of Technology 1 Point Networks
Jurgen Schwanitz Owner ACT COMPUTERS
MSP Expo Tech Track

Managing Cloud Costs – The Rise of FinOps
While today’s cloudfirst technology landscape continues to deliver benefits to businesses, many have also seen their cloud spend skyrocket, prompting a search for innovative strategies for financial governance. Enter FinOps, the operating model for the cloud era, fusing finance and operations to optimize cloud spend without compromising performance. This session, tailored for MSPs, delves into the core principles of FinOps, providing actionable insights on how MSPs can implement FinOps practices to gain better visibility, efficiency, and control over cloud expenses – for themselves and their customers. Discussion will include an examination of why cloud costs continue to increase, as well as tools and best practices for mastering the art of cloud cost management.
Service Provider Technology

The Future of Networks in the Cloud
As digital transformation continues to change business strategies and needs, there is a natural demand for more advanced, scalable, and secure networking solutions in the cloud. This session looks at the transformative potential of cloud networks and the emerging trends and technologies driving the next wave of cloudbased networking, including the convergence of SDWAN, edge computing, and 5G. Speakers will explore the implications of these advancements for service delivery, security, and business continuity.
3:00-3:45pm
Tuesday - 2/13/24
Enterprise Technology

Building a Strong Culture for Success in an Age of Generational Shifts
In the evolving business landscape, generational shifts pose unprecedented challenges and opportunities for organizations. This session delves into the complexities of managing a multigenerational workforce, from emphasizing the importance of cultivating a unified company culture to the way technology plays a role that strategy. Attendees will gain insights into the unique values, expectations, and communication styles of different generations in today’s workforce, as well as actionable strategies to bridge generational gaps, foster collaboration, and leverage the strengths of each group to harness the power of a dynamic workforce, driving innovation and ensuring longterm success.
Generative AI Expo

Marketing & Sales: Where Does GenAI Fit In?
AI technology offers an array of powerful tools that have started to revolutionize how organizations engage with their target audiences, enhance brand visibility, and optimize communication strategies. This session will explore how GenAI can bolster sales and marketing efforts, including realworld examples, potential pitfalls, as well as considering how and where human involvement intersects with AI to support business objectives.
Jay Cann CTO Synoptek
Tim McLain Director of Marketing Commio
Alexis Quintal CEO Rosarium PR & Marketing Collective
MSP Expo Business Track

Increase Profitability and Retention by Understanding Telecom Taxes and Fees
In a competitive landscape, MSPs can differentiate themselves with a solid understanding of taxes and fees. Powered by the right knowledge and tools, MSPs can enhance profitability and customer retention. This session explores the complex world of telecom taxation, compliance requirements, and their impacts on both MSPs and their clients. Attendees will gain insights into the regulatory landscape, discover strategies to navigate taxation, and how to mitigate risks associated with compliance missteps. The session will highlight how leveraging technology can simplify tax management, creating a competitive advantage in the market, and lead to optimized pricing strategies, better customer relationships, and ultimately, a more robust bottom line.
MSP Expo Tech Track

Capitalizing on 5G for Revenue Growth
As the 5G revolution reshapes the connectivity landscape, MSPs must be ready to capitalize on the opportunity 5G presents for driving business expansion. This session looks at the opportunities 5G presents for MSPs to unlock new revenue streams and bolster growth, discussing strategies for developing 5Gcentric offerings, exploring usecases that cater to evolving client demands, and strategically positioning their services in a hyperconnected market. Dive into the world of enhanced connectivity, reduced latency, and unparalleled data speeds, and discover how your MSP can capitalize on 5G to drive revenue growth.
Service Provider Technology

Generating Revenue with 5G
As 5G reshapes the connectivity landscape, its potential for revenue generation remains unparalleled. In this session, we will explore strategic avenues to monetize 5Gs capabilities. Delving into usecases, innovative service models, and partnership opportunities, attendees will gain insights into the impact of 5G on business models and growth opportunities. Beyond just faster speeds, speakers will discuss 5G as a catalyst for new services, enhanced customer experiences, and untapped revenue streams.
4:00-4:45pm
Tuesday - 2/13/24
Enterprise Technology

Preventing Disaster: How To Develop a Cybersecurity Plan
In todays interconnected world, businesses are more vulnerable than ever to cyber threats, ranging from data breaches to sophisticated cyber attacks. Protecting critical business data has become paramount to maintaining trust and ensuring continued growth. In this session, attendees will learn the foundational elements of a robust cyber security plan tailored to their unique business needs. The discussion will explore risk assessment, proactive defense strategies, and effective incident response measures. By leveraging best practices, cuttingedge tools, and industry insights, participants will leave empowered to safeguard their organizations’ digital assets and reputation.
Generative AI Expo

Monetizing the Coming Wave of Innovation Around Generative AI
This session delves into the realm of Generative AI and explores its immense potential for monetization. By analyzing reallife examples of successful implementations and revenuegenerating models, the discussion will uncover strategies, trends, and opportunities within the generative AI ecosystem. Attendees will gain actionable insights to harness the transformative power of generative AI and capitalize on the emerging monetization landscape.
MSP Expo Business Track

How to Successfully Penetrate Vertical Markets
In todays hypercompetitive landscape, MSPs face the challenge of diversifying revenue streams and enhancing client relevance. This session offers a deep dive into strategies for successfully penetrating vertical markets. Attendees will learn how to identify promising verticals, tailor services to meet unique industry needs, and leverage niche expertise to establish a competitive edge. Through realworld case studies and actionable insights, MSPs will discover how to efficiently allocate resources, foster partnerships, and drive sustainable growth in specific market segments. Join this discussion to unlock the potential of vertical market strategies and position your MSP for success.
MSP Expo Tech Track

Special Presentation TBA
Service Provider Technology

Special Presentation TBA
5:00pm
Tuesday - 2/13/24
Special Networking Event

Welcome Reception
Wednesday, February 14, 2024
7:30am-7:00pm
Wednesday - 2/14/24

Registration Counters Open
8:30am
Wednesday - 2/14/24

Continental Breakfast Served
9:00-9:45am
Wednesday - 2/14/24
Enterprise Technology

Mastering Business Social Media
In the digital age, mastering the art of business social media has become an essential component for organizational growth and brand establishment. This session dives deep into effective strategies and best practices to optimize social media platforms, catering to a business audience. Attendees will gain insights into creating compelling content, leveraging analytics, and building meaningful engagement, all while ensuring brand consistency. Whether youre a seasoned digital marketer or new to the social media landscape, this session will provide the tools and knowledge necessary to elevate your companys online presence, foster loyalty, and drive tangible business results. Join us to navigate the everevolving landscape of business social media and harness its full potential.
Generative AI Expo

CEO Insights: The Good, Bad, and Ugly of Using Generative AI for Business
Many experts argue todays Large Language Models LLMs are inaccurate, but many companies are already implementing entire AIbased programs – some more successfully than others. In this session, tech CEOs debate where AI delivers vs. falls short of transformative promises. Each CEO cuts through todays polarizing hype by examining AIs capabilities and limitations, offering attendees a clearer perspective on AIs nearterm potential to disrupt communications technology.
Dave George CEO Greenstar Marketing
Bill Miller (Moderator) CEO & Owner Beelinebill Enterprises
MSP Expo Business Track

Taking MSP Marketing to the Next Level
In an era where digital evolution is driving change, MSPs need to harness innovative marketing strategies to elevate their market position and stay ahead of the competition. This session will delve into advanced marketing techniques tailored for MSPs, aiming to expand their market reach and foster stronger customer engagements. Attendees will explore actionable insights into effectively leveraging data analytics, content marketing, SEO, social media channels, AI, and more, to create a compelling presence in a digital world, as well as how the integration of automation and CRM systems can enhance lead generation and customer retention. By attending this session, MSPs will be better equipped with the modern marketing arsenal required to thrive in today’s competitive digital landscape.
MSP Expo Tech Track

Adding Incremental Revenue with CPaaS
There are many ways MSPs can use CPaaS to add incremental revenue potential to their offerings. This session will explore those opportunities and how MSPs can leverage CPaaS to offer advanced communication features and integrate with other businesscritical applications such as CRM tools, marketing automation platforms, and more, and other ways to increase the value they deliver to their customers.
Service Provider Technology

Generative AI for Telco and CCaaS
10:00-10:45am
Wednesday - 2/14/24
Enterprise Technology

How Branded Calling Creates Better Experiences
The future of the phone call is branded. When businesses and contact centers brand their outbound calls, customers answer ready to do business. They know who is calling and don’t have to worry about unknown callers and potential scams. It increases productivity and satisfaction – and improves the bottom line. This session will discuss what branded calling is, how it works, and how it’s being used right now to raise ROI and customer satisfaction.
MSP Expo Business Track

Making the Transition from MSP to MSSP
MSPs play a critical role in today’s IT landscape and, increasingly, in the cyber security landscape, as businesses are looking to MSPs to secure their data and infrastructure. As a result, MSPs are making the transition from MSP to MSSP and, while the benefits are unquestioned, it’s not as simple as simply adding an “S” to the acronym. This session will uncover the nuances of becoming a successful MSSP and integrating cyber security services into existing service portfolios. For MSPs that do it well, the potential for growth is endless in a world where cyber threats are growing by the day.
MSP Expo Tech Track

IoT and MSPs in the Connected Era
The Internet of Things IoT has revolutionized how businesses operate, creating a connected ecosystem of devices, sensors, and data that opens up unprecedented opportunities for innovation and efficiency. However, the complexities involved in IoT implementation and management require specialized expertise, making MSPs critical partners in navigating the IoT landscape. This session explores the symbiotic relationship between IoT and MSPs, shedding light on how MSPs enable organizations to harness the full potential of IoT technologies, helping navigate the complexities of IoT implementation, strategy development, device provisioning, connectivity management, data analytics, and ongoing monitoring and maintenance. MSPs will leave with the knowledge to capitalize on the IoT opportunity to leverage IoT partnerships to grow their own businesses.
Service Provider Technology

Special Presentation TBA
10:00-10:30am
Wednesday - 2/14/24
Generative AI Expo

Building Secure and Responsible Applications with Generative AI
As the possibilities of using Generative AI to improve businesses are exploding in the past few months, so are the concerns around security and responsible AI in these applications. As enterprises work to bring Generative AI applications to production, they need additional capabilities to ensure that these applications are secure, protect privacy, fair, explainable, compliant and accountable. What are the additional services and processes that enterprises need to build these capabilities? What challenges exist in bringing in these capabilities into the enterprise? How can these capabilities be implemented and integrated in an efficient manner? How are these capabilities monitored to ensure their continued performance? This session will answer these questions and many others around the GenAI landscape.
Kumaran Ponnambalam Principal Engineer, AI Outshift by Cisco
10:35-11:05am
Wednesday - 2/14/24
Generative AI Expo

Special Presentation TBA
11:00-11:45am
Wednesday - 2/14/24
Enterprise Technology

Securing the Cloud
Businesses continue to move more and more applications and workloads to the cloud – not just one cloud, but multiple clouds. But, despite cloud being a common – and dominant – model, there are still plenty of questions about how to most effectively secure the cloud. This panel will focus on best practices for securing the cloud, featuring insights from cyber security experts who will discuss how to ensure any cloud strategy is secure and rooted in the fundamentals of resilience. The discussion will address where opportunities exist and where challenges remain, and weigh the tradeoffs that must be considered to ensure a secure approach to cloud.
MSP Expo Business Track

Culture as a Competitive Advantage
It’s no secret the workplace has evolved significantly over the past four years. MSPs have not been immune these changes and the importance of developing and nurturing a positive culture within the workplace. This discussion will explore the profound role that a positive workplace culture plays within MSPs, and the importance of fostering a culture that not only attracts and retains talented professionals, but also creates a distinctive market presence and, ultimately, drive business success.
Dan Rosenrauch CEO Viirtue
MSP Expo Tech Track

Architecting Work from Anywhere Solutions for Your Clients using Cloud
Flexible, scalable, and secure remote work solutions are key to business success. This session is designed for MSPs aiming to harness the power of cloud technologies for their clients and delivering solutions that enable those clients to work effectively from the office, home, or anywhere else. The discussion will include principles of designing cloudbased offerings that support and empower dispersed workforces, as well as essential tools, integration methodologies, and best practices to ensure seamless connectivity, robust security, and optimal performance. Whether youre an established MSP or just venturing into cloud solutions, this session will provide actionable insights to position your offerings at the forefront of the Work from Anywhere revolution.
Service Provider Technology

How UC and AI are Revolutionizing Communications
As Unified Communications UC and Artificial Intelligence AI converge to redefine the communications landscape, this session looks at the groundbreaking potential of merging UC with AIdriven tools to offer service providers a glimpse into the future of intelligent communication. Attendees will learn how AI can enhance UC capabilities, streamline processes, and create valueadded experiences for users, while driving revenue opportunities for providers. As businesses strive for enhanced efficiency and realtime collaboration, understanding the synergy between UC and AI becomes crucial and presents an unprecedented opportunity for service providers to capitalize on this communication revolution.
11:10-11:40am
Wednesday - 2/14/24
Generative AI Expo

Artificial General Intelligence – A Generative AI Epiphany
This session we will cover the recent advancements made in the field of AI, which is helping humankind close in on equipping the machines with an Artificial General Intelligence. We are in the Age of Singularity and we will try to understand how AI democratization is helping this cause. More specifically, we will dive into several of the very key research and development areas driving AI innovation and evolution, to help understand how multimodal AI and causality will bring more intelligence to machines.
Sachin Panicker CTO Fulcrum Digital
11:45-12:30pm
Wednesday - 2/14/24

Conference Luncheon
12:30-12:55pm
Wednesday - 2/14/24
Enterprise Technology

Special Presentation TBA
Generative AI Expo

Taming the Knowledge Sprawl: Strategies for Controlling Generative AI’s Expanding Knowledge
Generative AI models have achieved remarkable advancements in generating humanlike text, images, and even code. However, these models often suffer from a phenomenon known as “knowledge sprawl,” wherein the model’s knowledge expands beyond its training data, resulting in the generation of inaccurate or misleading information. Controlling this sprawl is crucial to ensure the reliability and ethical usage of generative AI systems. This session will delve into the challenges associated with knowledge sprawl in generative AI and explore effective strategies for controlling and mitigating its impact, including approaches that researchers and developers have employed to address this issue.
Eric Riz Founder VERIFIED
MSP Expo Business Track

What Hackers Know that You Should Know Too
MSP Expo Tech Track

Special Presentation by Sangoma
Service Provider Technology

Special Presentation TBA
1:00-1:25pm
Wednesday - 2/14/24
Enterprise Technology

Special Presentation TBA
Generative AI Expo

Imagine A World Without Hold Times – An AI Optimist Explains
An AI Optimist possesses an authentic desire to capture the benefits of AI and deploy the technology for customer experience enhancements across all industries. They are not naive; they recognize implementation as a journey, not an immediate transformation, especially within the contact center, where Conversational AI has opened the door for Generative AI which goes beyond basic guided tours of conversational AI. By leveraging Large Language Models LLMs, GenAI delivers more lifelike conversations with customers, where consumer intent is analyzed for personalized interactions. This session will examine what it means to be an AI Optimist and why companies must avoid carelessly deploying generative AI, as well as jey areas where to deploy GenAI, the benefits of enacting hyperautomation into customer care technology, and how optimists should address the challenges and risks of AI.
Frank Fawzi CEO IntelePeer
MSP Expo Business Track

Special Presentation by Critical Insight
MSP Expo Tech Track

Harnessing Endpoint Protection in Cyber Security
Service Provider Technology

Special Presentation TBA
1:30pm
Wednesday - 2/14/24
Keynote Presentation

Keynote Presentation by Genesys
Peter Graf Chief Strategy and Operations Officer Genesys
2:00pm
Wednesday - 2/14/24
Keynote Presentation

Keynote Presentation by Cisco: How Hybrid Models are Successfully Transforming the Work and Customer Experience

According to a recent Ciscosponsored a global hybrid work study, 98 percent of all meetings will have at least one remote participant. With hybrid work becoming the new norm, organizations are facing the challenge of redefining the future of work. This shift is revolutionizing employee retention, talent acquisition, and employee wellbeing. No longer can individual departments work in isolation; IT, HR, and Facilities must join forces to plan and execute a cohesive strategy. The future of work is all about enabling seamless experiences, whether at home, the office or anywhere in between.

Aruna will discuss the framework needed to create those experiences and make the office a magnet, not a mandate, including the important ingredients to facilitate highly productive collaborative hybrid work:

  • Enabling endtoend experiences that support how you work in an open and extensible technology ecosystem.
  • Delivering smart connections and devices that support the needs of both office based and remote team members.
  • Extending hybrid work technology with machine learning and artificial intelligence that uplifts and scales seamless experiences and productivity and ensures that all employees feel included.
  • Providing visibility, manageability, and insights no matter where employees work with security builtin, not bolted on.
  • Supporting customers through innovations to contact center in the cloud that help scale resources working from home or in the office.
  • Ensuring interoperability without sacrificing user experience.
  • Making hybrid work a reality regardless of employee presence – whether in the home, office, or automobile.

She will also showcase Ciscos experience with hybrid work, including a discussion about the unprecedented level of collaboration between IT, Human Resources and Facilities that made offices more engaging, and ultimately ensures that hybrid work, works.

Aruna Ravichandran SVP & Chief Marketing & Customer Officer Webex by Cisco
2:30pm
Wednesday - 2/14/24
Keynote Presentation

Keynote Presentation by Avaya
Alan Masarek President and CEO Avaya
3:00-7:00pm
Wednesday - 2/14/24

ITEXPO #TECHSUPERSHOW Expo Hall Grand Opening
3:30pm
Wednesday - 2/14/24
Solutions Theatre

Solutions Showcase Session
4:00pm
Wednesday - 2/14/24
Solutions Theatre

Solutions Showcase Session
4:30pm
Wednesday - 2/14/24
Solutions Theatre

Solutions Showcase Session
5:00-7:00pm
Wednesday - 2/14/24
Special Networking Event

Grand Opening Reception in Expo Hall
5:00pm
Wednesday - 2/14/24
Solutions Theatre

Solutions Showcase Session
5:30pm
Wednesday - 2/14/24
Solutions Theatre

Solutions Showcase Session
Thursday, February 15, 2024
7:30am-5:00pm
Thursday - 2/15/24

Registration Counters Open
8:00am
Thursday - 2/15/24

Continental Breakfast Served
8:30-9:15am
Thursday - 2/15/24
Enterprise Technology

How to Build Cyber Security Awareness
Cyber threats are evolving more rapidly than ever, making security awareness crucial for all business stakeholders, from top executives to frontline staff. This session considers effective strategies for fostering a culture of cyber vigilance. Speakers will deliver insights into the psychology behind common cyber threats, explore engaging training methodologies, and learn how to leverage realworld incidents to underscore the importance of security and instill a sense of urgency around cyber security across your organization. By understanding the human element, organizations can not only enhance their technical defenses but also empower their most valuable asset – their people – to act as the first line of defense against potential breaches.
Generative AI Expo

AI: The Moment of Truth is Coming
As of this moment, AI has been taught by processing human created information. The next step will be for AI to learn from interactions it has internally with itself. What will this mean and how will we be able to leverage this, what are risks, and how can we minimize them while maximizing the value of GenAI?
MSP Expo Business Track

Understanding Both Sides of the M&A Paradigm
There are two sides to every merger or acquisition – and both sides must be well prepared to ensure a successful transition. This session delves into the multifaceted M&A paradigm, dissecting its nuances to create an understanding of what is required for a success, regardless of which of the transaction you’re on. Experts will shed light on premerger evaluations and due diligence, strategic synergies, the postmerger integration process, and more. Speakers will discuss the role MSPs play in facilitating positive results for all involved, taking attendees through the M&A journey.
MSP Expo Tech Track

Driving Business with Microsoft Expertise and Integration
In an era where business agility and technological adeptness are quintessential, Microsoft’s suite of solutions presents a robust platform for MSPs to escalate their service capabilities. This session is designed to explore how MSPs can leverage Microsofts ecosystem to foster seamless integrations, enhance operational efficiencies, and deliver superior value to customers. Discover how harnessing the power of Microsoft’s software and integrating with other business applications and services will propel business performance and customer satisfaction.
Service Provider Technology

Metaverse: What’s in it for Telcos?
As the Metaverse emerges as the next digital frontier, its implications for the telecom industry are profound. This session will discuss the myriad opportunities the Metaverse presents and deliver insights into potential revenue streams, infrastructure demands, and the evolving role of telcos in this interconnected virtual space. Speakers will also consider challenges such as bandwidth requirements, latency issues, and scalability as they explore how the telco industry can not only navigate, but also thrive in the burgeoning Metaverse ecosystem.
9:30am
Thursday - 2/15/24
Keynote Presentation

Keynote Presentation
10:00am
Thursday - 2/15/24
Keynote Presentation

Keynote Presentation
10:30-11:15am
Thursday - 2/15/24
Keynote Presentation

Keynote Panel: The Continued Rise of AI: Embracing the Known and Unknown to Drive Business Results

This panel, hosted by Dan Foster, features AI technology experts across cloud, contact center, cyber security, IOT, and MSP markets. Discussion will cover AI marketplace trends and how partners can monetize opportunities and businesses can enjoy new efficiencies by leveraging AI.  Topics include, among others:

  • New feature sets like AIpowered conversation capture to help drive revenue for CCaaS customers.
  • How AI is helping organizations augment their workforce productivity rather than replacing them.
  • How AIOT Artificial Intelligence of Things advancements are helping to make our world safer and healthier.
  • Can AI be the secret weapon in combating evolving cyber threats
  • Embracing the reality of AI to drive explorative conversations and uncover opportunities within the IT framework that break down existing silos.
Dan Foster (Keynote) CRO Telarus
11:00am-5:00pm
Thursday - 2/15/24

ITEXPO#TECHSUPERSHOW Expo Hall Open
12:00pm
Thursday - 2/15/24

Lunch
1:00-1:45pm
Thursday - 2/15/24
Enterprise Technology

IT Strategies for Multi-Generational Workforces
We work – and live – in a unique period where workforces are comprised of generations with vastly different mindsets when it comes to technology, culture, and experience. Businesses need their employees to succeed, and they need to retain their workers at a time when talent shortages are evident across industries and employees are constantly looking for new, better opportunities. This discussion focuses on the role IT plays in overcoming generational differences and enables workers to not only succeed, but thrive.
Generative AI Expo

Generative AI and the Customer Experience
In an era where personalization is king, leveraging the capabilities of Generative AI to enhance the customer experience has become not only vital, but transformative. This session looks at the largely untapped potential of Generative AI in revolutionizing customer interactions and engagements and how businesses are integrating these sophisticated AI models to create highly personalized customer experiences, from dynamic content creation to intelligent customer service solutions, and much more. Attendees will understand how to utilize Generative AI to foster a more nuanced and interactive relationship with their customer base, thus driving brand loyalty and facilitating business growth, including strategies for successfully implementing Generative AI tools without compromising customer trust.
Matt Edic Chief eXperience Officer IntelePeer
Alan Finlay Co-founder & Head of Product OvationCXM
MSP Expo Business Track

Humanizing Security and Cyber Risks
Despite the cyber security tools that are available today, people remain at the center of prevention – especially with the emergence of increasingly sophisticated social engineering attacks that are compromising business after business. They are also the speedy recovery in the wake of a successful attack. This session helps MSPs understand the human element of security and how to best prepare their own teams, but also how to educate their customers, to turn security weaknesses into assets by keeping employees actively engaged in cyber security.
MSP Expo Tech Track

CCaaS and MSPs: The Perfect Partnership
CCaaS solutions have revolutionized how businesses communicate with customers, offering enhanced flexibility, scalability, and costefficiency. At the same time, MSPs have emerged as crucial partners for organizations seeking to optimize their IT operations and leverage cuttingedge technologies. As a result, MSPs have a clear opportunity to include CCaaS in their technology portfolios and extend the value they deliver to customers. This session delves into the symbiotic relationship between CCaaS and MSPs, highlighting the transformative potential and value they bring when combined. The panel will also discuss how MSPs can harness the power of CCaaS to extend their service offerings, driving business growth and customer satisfaction, and how the integration of AI, automation, and machine learning is shaping the landscape and enabling new opportunities for CCaaS and MSP partnerships.
Service Provider Technology

Getting to the Autonomous Network
In an era where digital demand is soaring, service providers are in pursuit of higher network agility, reduced operational costs, and enhanced customer experiences. This session delves into the evolution and promise of the Autonomous Network. Attendees will gain insights into the blend of AI, machine learning, and advanced analytics driving this shift, and how these technologies are setting the stage for selfoptimizing and selfhealing network capabilities. Discussion will include the challenges faced in the transformation journey, and strategies to overcome them to ultimately create networks that can predict, adapt, and respond in real time to dynamic needs.
2:00-2:45pm
Thursday - 2/15/24
Enterprise Technology

The Value of A/V Technology to Successful Communications
Effective communication is paramount for the success of any business and there is a symbiotic relationship between A/V technology and effective communication. This session delves into the transformative power of A/V technologies in enhancing communication strategies for businesses of all sizes. From software to hardware, from multimedia presentations to virtual collaboration tools and interactive platforms, this session will look at how the right A/V can foster engagement, facilitate clearer messaging, and drive business objectives, and why the right technology is not only an enabler, but a gamechanger for business communications.
Generative AI Expo

AI Cyberwarfare: How to Fight AI with AI
Beyond the basic content generation most people are familiar with, Generative AI tools will have profound security ramifications to organizations as threat actors weaponize these tools to rapidly target users with tailored malware, ransomware, social engineering and BEC attacks. This session will explain how threat actors are already taking advantage of widely available AI solutions to increase the effectiveness of their attacks, including real examples of threats launched from AI technologies, such as ChatGPT, and how attackers have advanced their tactics to compromise individuals and businesses. Attendees will learn how to protect their organizations against these new kinds of threats and why security teams must arm themselves with AI cyber security tools to level the playing field.
MSP Expo Business Track

Building a Better MSP Business with AI
AI is impacting nearly every industry. Companies are leveraging AI to generate efficiencies, improve service delivery, and create new opportunities. This discussion will look at how MSPs can integrate AI into their business models to improve internal operations and external communications and interactions through effective use of data and automation tools driven by the latest AI technologies. From marketing to sales to support, where can your MSP improve on current capabilities to drive new operational efficiencies and build better relationships with customers – to ultimately improve your revenue streams?
MSP Expo Tech Track

How MSPs and MSSPs Can Drive Revenue at the Edge
Service Provider Technology

A Better Way To Prevent Robocalling
3:00pm
Thursday - 2/15/24
Solutions Theatre

Solutions Showcase Session
Special Networking Event

ITEXPO #TECHSUPERSHOW Booth Crawl
3:00pm
Thursday - 2/15/24
Solutions Theatre

Solutions Showcase Session
Special Networking Event

ITEXPO #TECHSUPERSHOW Booth Crawl
3:30pm
Thursday - 2/15/24
Solutions Theatre

Solutions Showcase Session
4:00pm
Thursday - 2/15/24
Solutions Theatre

Solutions Showcase Session
4:30pm
Thursday - 2/15/24
Solutions Theatre

Solutions Showcase Session
5:00pm
Thursday - 2/15/24
Special Networking Event

IDEA Showcase Startup Pitches & Reception
Always one of the most popular and bestattended events at the ITEXPO #TECHSUPERSHOW.Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets or creating entire new categories give their best 5minute pitches to a discerning panel of judges.Companies present their unique value proposition then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ ITEXPO is an evening full of nextgeneration innovation, powerful networking and high energy!
8:00-10:00pm
Thursday - 2/15/24
Special Networking Event

ITEXPO #TECHSUPERSHOW Networking LIVE Party