Conference Program | June 22-25, 2021 - Miami Beach Convention Center

Tuesday, June 22, 2021
11:00am-6:00pm
Tuesday - 6/22/21

REGISTRATION OPEN
4:00-7:00pm
Tuesday - 6/22/21
IKIN Workshop

The World’s First Instructional Program to Empower Software Developers to Create and Integrate Holographic Content into Existing and Emerging Applications and Services
7:00pm
Tuesday - 6/22/21

Back Together Happy Hour - Welcome Networking Event - Sponsored by Telefonica
Wednesday, June 23, 2021
7:30am-7:00pm
Wednesday - 6/23/21

REGISTRATION OPEN
8:30am
Wednesday - 6/23/21

Breakfast
9:00-9:55am
Wednesday - 6/23/21
Dave Michels (Moderator) Lead Analyst TalkingPointz.com
Sanchez Williams Director of IT Operations U2Cloud
Enterprise Solutions

Tips for Securing Your Remote Workforce
Remote work is here to stay. Most companies have said they will implement or have already implemented permanent remote work policies. That’s in addition to an already active mobile workforce – though many of them also have access to new tools following the unprecedented events of the past year. One of the biggest questions facing companies is how to secure all those remote workers, regardless of where they are connecting to corporate services. This session gets into the security needs around remote and mobile work and best practices for ensuring corporate networks and assets remain secure as the world moves into more diverse workforce scenarios.
Jon Arnold (Moderator) Principal J Arnold & Associates
Phil Edholm President and Principal PKE Consulting LLC & UC Strategies.com
Brian Gilman Chief Marketing Officer IntelePeer
Andrew Mawson Founder and Managing Director Advanced Workplace Associates
Dave Silke Chief Marketing Officer Mitel
Gary Sorrentino Global Deputy CIO Zoom
FUTURE OF WORK

Creating Next-Gen Collaborative Post-Pandemic Work Environments
The COVID19 pandemic taught us many things, not the least of which is there are countless communications and collaboration tools available to support any combination of workforce needs. With workplace and workforce models having changed permanently, what strategies can companies adopt to instill confidence that employees and teams can remain engaged, collaborative, and successful regardless of where they may be working on any given day? The pandemic has forced companies to rethink their workplace and workforce strategies to maximize productivity while minimizing costs and embracing flexibility.
Walter Contreras Founder & CEO Binox MSP
Angela Leavitt CEO Mojenta
MSP Business Development

The Cold Call is Dead – Long Live the Lead
You need viable marketing leads. Where do you go to get them? Can you produce leads yourself? What avenues are available other than buying lists? Does delivering good content produce selfqualified leads and an ROI? Explore the options for lead production this session.
Dave Beagle Sr. Director of Channels Ooma
Eva Mata Sales Support Manager Broadvoice
Dan Rosenrauch CEO Viirtue
MSP Technology Solutions

Boosting Your UC and Conferencing Revenue
This session covers multiple solutions such as DIY or white label the service or just resell the service? Selling against the competition can be tough. Learn how to stake out your position for success.
Lorenzo Miniero Chairman Meetecho
OPEN SOURCE

Audio ergo sum: Playing with Audio-only Streams in WebRTC and Janus
While video takes the lions share of interest a lot of the time, when it comes to WebRTC scenarios, more and more applications have started showing increasing interest in audio as well, if not focusing on audioonly use cases entirely: ClubHouse and Twitter Spaces are a couple of good examples of successful applications in that area. This presentation will describe some of the efforts weve spent in that direction in the open source Janus WebRTC Server, and in particular on the AudioBridge plugin, which implements audio mixing functionality. After a brief introduction on Janus itself, the presentation will focus on some of the enhancements we implemented in the AudioBridge plugin recently, both in terms of functionality e.g., spatial audio, cascaded mixing, etc. and scalability e.g., integration in a virtual event platform. The talk will then present a few examples of how these new features were used for interesting new applications.
Mark Abolafia COO Datavision, Inc.
Bernard Breton CEO Adaptiv Networks
Chris Chirico COO VergX
Ryan Harrelson (Moderator) Founder Metadata Engineering
SD-WAN EXPO

State of SD-WAN: “A View from the C-Suite”
2020 was nothing short of tumultuous, but as organizations closed offices and the workforce went home, service providers answered the call. While the past calendar year didn’t over deliver on expectations, it did offer much in the way of activity. Join the csuite, as we offer a status report on this maturing technology and evolving market.
Adam Cole CEO & Founder SIPPIO
Eric Hernaez CEO RabbitRun Technologies
Tom Joseph Founder & CEO White Label Communications, LLC
Tony Lewis CEO Clearly IP
Bill Miller (Moderator) CEO & Owner Beelinebill Enterprises
Service Provider Solutions

CEO Insights: Inside the Minds Driving Today's Tech Firms
The CEO Insights panel is a rare behindthescenes peek into the mindsets of CEOs in today’s tech companies, how they lead their organizations, and their challenges and successes. Each CEO will share their background, how they became a CEO, how they built their companies and leadership teams, and the resulting culture. Anyone who aspires to become a business leader will gain invaluable insights and tips on how to prepare for success and what works and what doesn’t work from a leadership perspective.
The Blockchain Event

Session Details Coming Soon
10:00-10:25am
Wednesday - 6/23/21
Tirza Hollenhorst CEO LUMAN
FUTURE OF WORK

Tech, Strategy, and Culture: Building a Future-Ready Hybrid Team
Hybrid and remote teams face the challenge of building trust and accountability, strategic focus, and creativity in a complex and evolving environment with a new generation of tools to support their efforts. This session draws on lessons from Global 100 innovation labs and highgrowth startups to discuss how any company can successfully select technology and tools, create a positive remote/hybrid culture, and ignite a passion for productivity. Attendees will learn how build successful teams and create an achievable vision and strategy for the future of work.
Chris Bijou CEO Internet of Everything Corp
The Blockchain Event

Benefits of Decentralized AI
The benefits of AI can not be contested, but today’s AI solutions are based on the need of transporting the problem data to a centralized crunch facility on the internet, a so called cloud computing facility. As of consequence, risks when it comes to ensuring solid data management streams are introduced. This session will discuss how edge cloud with decentralized AI capabilities can facilitate the AI crunching stage close to where the data is generated and where it will be used.
10:00-10:55am
Wednesday - 6/23/21
Dawn-Marie Elder COO & GM SIPPIO
Nabeel Mahmood Director of Americas SCB Global
Dave Michels (Moderator) Lead Analyst TalkingPointz.com
Enterprise Solutions

Making the Most of Your Teams Investment
During the past 15 months, Microsoft Teams adoption has more than tripled. Many companies, though, aren’t maximizing their investment in Teams. Yet many vendors have spent significant effort on integration with Teams to enable businesses to more effectively leverage their communications and collaboration investments. This session will discuss how companies can get more out of their Teams investments and create more effective and efficient communications.
Adam Cole CEO & Founder SIPPIO
Patrick Elliott VP of Marketing Rev.io
MSP Business Development

Profitability Tools for MSPs
You make profit in your sales and services. Are there other profits locations available? What is available for increasing productivity and reducing costs that will increase profits? What products and services available? How do you apply them will be the focus of this session.
MacLindsay Mitchell Operations Support Specialist QuestBlue
Scott Navratil Chief Revenue Officer Teli Communications
Joe White CTO Brightlink
MSP Technology Solutions

Why Messaging Should Be Part of Your Revenue Strategy
Messaging has become in integral part of people’s daily lives. The reason is simple: Messaging is an easy way to communicate and exchange information quickly. It’s not just a personal communications tool, though. Business messaging use is soaring. More than 3 trillion business SMS messages were sent in 2019, and Juniper Research predicts that RCS business messaging will grow 2,500% between 2020 and 2025. The fact is that messaging has become a key piece of the business communications puzzle. In this session, we’ll talk about the growth of messaging and how MSPs can leverage the growth of business messaging to drive revenue.
Andreas Granig Founder & CEO Sipfront
OPEN SOURCE

STIR/SHAKEN with SIPp
STIR/SHAKEN is a very important part of the fight against robocallers and any other situation when Caller ID may be abused. As a relatively new piece in the IP Telephony puzzle, an implementation needs to be properly tested. Andreas Granig has extensive experience of SIP testing, and has produced an automated cloudbased testing tool called SIPfront. In this session, he will outline the way STIR/SHAKEN can be tested with a wellknown open source test tool and traffic generator called SIPp
Lee Brumagin SR. Sales Engineer Southeast Cradlepoint
Pablo Duranti Director Sales Engineering Transtelco
Ryan Harrelson (Moderator) Founder Metadata Engineering
Mark Palmer Director Strategic Development Granite Telecommunications
Sudhir Sakhuja Director, Americas Coevolve
SD-WAN EXPO

Sampling 31 Flavors of SD-WAN
When looking into SDWAN for your business it’s an understatement to say there are options, with each flavor filling a void. Explore the spectrum of SDWAN solutions in this session.
Leigh-Ann Buchanan President aire ventures
Martha Poulter CIO Royal Caribbean Cruise Lines
Meggie Soliman Director, Strategic Innovations, Applications DSS, Inc.
Service Provider Solutions

Women In Leadership Change How Companies Think
Attend this exciting panel discussion to hear from several successful women in leadership roles to hear how they – and their colleagues – are changing the way companies think, plan, and succeed, and how women’s role in tech and other industries is changing.
10:30-10:55am
Wednesday - 6/23/21
Frank Azor Chief Architect AMD
FUTURE OF WORK

The Power of Devices: Enabling Future of Work Realities
Before COVID19, a few news outlets had started to question whether the PC was dead – but when it became our main tether to the outside world work, school, socialization, gaming, shopping, etc. the market exploded. Now, more than ever, employees expect their workplace devices to keep functional pace with their consumer experiences, with accessibility and power to keep them productive. What will the outcome be when we return to ‘normal?’ How will devices all work together to keep us working – and what might that look like? AMD’s Chief Architect, Frank Azor will offer a birdseye view of where the industry is headed and how it will affect the workplace of the future.
Ajay Singh CIO DLT Labs
The Blockchain Event

What are NFTs Really About?
Thus far, NFT has been largely about the arts and art forms. But, just the initial initial days of Bitcoin, we are not yet unleashing the real potential of the underlined technology. This session will discuss Nonfungible tokens and DLT beyond the art and look at new potential for NFTs.
11:00-11:55am
Wednesday - 6/23/21
Chas Bowman Senior Manager Twilio
Glenn Goldberg (Moderator) CEO Parallel Communications
Clyde Logue VP of Product Glance
Heather Nightingale Executive Director Guided CX Forum
Enterprise Solutions

Guided CX: A Primer
Guided CX is the concept of integrating advanced innovations like AIdriven chatbots, intelligent selfservice tools, and inbrand humantohuman support into digital customer service properties, such as websites and mobile apps. Guided CX relies on breakthrough innovations like embedded video and triedandtrue solutions, including cobrowse and screen share capabilities, to help businesses reimagine sales and support interactions in a digital asset. Guided CX solutions are conceived to complement digital selfservice tools by providing ad hoc, immediate and secure interactions with knowledge workers and agents who have the expertise and skillset to solve complex problems, project empathy and humanity, and extend brand value into every engagement. This vendorneutral session will describe how Guided CX capabilities can be integrated and utilized to create inthemoment, personal, and secure engagement in a digital world.
Jon Arnold (Moderator) Principal J Arnold & Associates
Simon Lau VP of Product Otter.ai
Brian Martin CTO 8x8
Lisa Walker VP of Brand & Workforce Fuze
FUTURE OF WORK

Hybrid Work – It’s Complicated
2020 saw unprecedented disruption with businesses having to shift employees from office to home. As we look ahead to postpandemic times, businesses are now thinking about how to bring workers back to the office, and it won’t be easy. Hybrid work is emerging as the model that strikes a balance to keep workers engaged and organizations strong. This panel explores what forms hybrid work will take, as well as the complexities and challenges that must be addressed for this model to have success.
Dave George SVP Revenue and Customer Experience netsapiens
MSP Business Development

From Managing Resources to Managing Performance
You were hired to manage customer resources. Add new revenue by managing the performance of those resources. Delivering good CX produces customer loyalty. What are the benefits to the MSP and the customers are the focus of this session.
Brad Nichols Sr. Manager of Channels and Private Label Ooma
MSP Technology Solutions

Teams and the MSP
Microsoft Teams is dominating the market. There are many competitors. If you are already offering UC service not Teams, how do you position the MSP for your UC customers? If you work with Teams, what is your advantage? If you compete with Teams, what is the best competitive position to take? This session explores these issues.
Dave Stokes MySQL Community Manager Oracle
OPEN SOURCE

JSON Within A Relational Database
JSON has become the data interchange format of choice for most developers. Relational databases are great for storing data. But how do you get strictly typed relational data to work with freeform JSON? This session covers how the addition of a JSON data type can completely streamline the architecture of your relational data. Not only can JSON data columns be used to reduce expensive manytomany joins but they can allow a degree of flexibility in data structure not found in traditional RDMS. This can also provide NoSQL capabilities alongside your relational data. You will learn where these new strategies can provide a more flexible but resilient data store for your project.
Bernard Breton CEO Adaptiv Networks
Ryan Harrelson (Moderator) Founder Metadata Engineering
Eric Hernaez CEO RabbitRun Technologies
Todd Paul Aryaka Principal Architect Southeast Region
SD-WAN EXPO

WFH 101 with SD-WAN
March 2020 marked a mass exodus. The commute was redefined, and as such so was the “office.” Companies were left scrambling to support the remote workforce, and this session ensures that doesn’t have to be you…or your customers. SDWAN industry leaders lend expertise on laying a reliable, secure foundation for your remote workforce.
Gerry Christensen VP of Business Development & Strategic Partnerships YouMail
Jim Dalton CEO TransNexus
Akshay Sharma (Moderator) Principal Analyst neXt Curve
Shane Unfred EVP, Business Development and Product Management TSG Global
Service Provider Solutions

STIR/SHAKEN: The Deadline is Here, Are You Ready?
The deadline for STIR/SHAKEN implementation imposed by the FCC through the TRACED Act is just days away. Still, there are many questions about what it actually means for various providers. This session will discuss the TRACED Act, what it really means for service providers, which providers are impacted and when, and most importantly, what they need to do to become compliant, and different options for implementing STIR/SHAKEN. Even if you have implemented STIR/SHAKEN, this is a mustattend session to ensure you are ready.
Marc Taverner Executive Director International Association for Trusted Blockchain Applications
The Blockchain Event

Blockchain Regulatory Update
As cryptocurrencies and other blockchaindriven use cases continue to grow in popularity, regulation will become in increasingly important issue. This session will provide a current regulatory update, and discuss what could and should happen in the next 1824 months that can help create a more unified blockchain industry and further drive use cases and adoption.
12:00pm
Wednesday - 6/23/21

Lunch
1:00-1:25pm
Wednesday - 6/23/21
Mark Anstead Director of Business Development Numio
The Blockchain Event

Ethereum L2 Landscape: What's happened and What's to Come?
Demand for Etherum has increased massively over the past year, fueled largely by the push for decentralized finance. This session will review the current state of Ethereum, its plans to scale to millions of daily transactions, how the Ethereum gas crisis can be solved for retail users, and how it can all happen without compromising security, one of the key values of blockchain technology.
1:00-1:55pm
Wednesday - 6/23/21
Chas Bowman Senior Manager Twilio
Glenn Goldberg (Moderator) CEO Parallel Communications
Clyde Logue VP of Product Glance
Heather Nightingale Executive Director Guided CX Forum
Enterprise Solutions

Guided CX In the Real World
Many enterprises around the world are recognizing the vital role Guided CX can play in sales, service, and support processes and have integrated a compelling combination of selfservice, AI, and live person communications tools to create a fulfilling experience for customers. Hear from the experts as they describe how they developed and integrated a compelling mix of engagement capabilities to satisfy customer needs in a digital world. Among the topics that will be covered are assessing needs, understanding specific use cases for specific technologies and features, implementing processes, agent training, and compliance with brand, security, and regulatory mandates. Attendees will have the opportunity to speak directly with our panel of experts to better understand best practices, metrics, and outcomes.
Murph Krajewski CMO Sharpen
Av Utukuri CEO Vizetto
FUTURE OF WORK

Great Customer Outcomes: A Balance Between Automation & Empathy
Customer experience teams have access to amazing tools to automate many elements of customer engagement to create personalized experienced and resolve issues faster. But, there is a fine line between effective automation and losing the human touch in customer engagement. This session will discuss how to leverage automation to improve customer experiences without ignoring the human element that can often be the driving factor in customer satisfaction.
Albert Diaz CEO RingLogix
Joel Maloff (Moderator) Chief Compliance Officer Phone.com
Paul McMillan Chief Evangelist SIPPIO
MSP Business Development

Choosing the Right Vendor Partners for Profitability
The right vendor partner should not only provide a good and profitable product or service. The partner should provide a number of extra benefits as well. How does the partner train your staff for sales and service? Are marketing and sales materials and tools provided? What about post implementation support such as upselling the customer? How about troubleshooting problems? This session explores many of these issues.
Marcia Dempster Senior Director of Channel Sales Keeper Security
MSP Technology Solutions

Cybersecurity as Part of Your Solution Portfolio
Joseph Montes Channel Manager VitalPBX LLC
OPEN SOURCE

The Perfect Combo - WebRTC, PJSIP, and Asterisk
This session will cover the advantages and great offers that WebRTC brings to the table of unified communications. We will go over the benefits of WebRTC, how it works, and its integration with PJSIP and Asterisk to make a perfect combo for unified communications to come. Here, you will be able to understand the importance of WebRTC in this world of post remote work needs and the facilitation of communication for everyone.
Todd Davis VP of Marketing Adaptiv Networks
Ryan Harrelson Founder Metadata Engineering
Tim Hughes Regional Sales Director Aryaka
SD-WAN EXPO

Exploring Post-Pandemic Best Practice
Jason Byrne SVP Solution Strategy & Marketing netsapiens
Akshay Sharma (Moderator) Principal Analyst neXt Curve
Service Provider Solutions

Future of Service Providers: Leverging Data in an AI World
In a cloudenabled, datadriven world, providers have access to massive amounts of data. The question is, how can and should they use that data? At one point, the amount of data became overwhelming and it was nearly impossible to turn it into anything usable within a timeframe that would be impactful. Today, the emergence of AI and machine learning has changed all that and companies can use their data to support all aspects of their business, from sales and marketing to customer service.
1:30-1:55pm
Wednesday - 6/23/21
Steven Waterhouse Co-Founder & CEO Orchid
The Blockchain Event

Encoding Values Into a New Generation of Technology
In today’s digital world, privacy is more critical than ever. Yet, we know it’s not always guaranteed, even though businesses capture and store countless data pieces about their visitors and customers. This session discusses data privacy and security in the context of a digital economy and how blockchain can be leveraged to protect users and their data. The internet is a valuable resource that delivers vast benefits to consumers and businesses – but users need to have assurances they are bring protected as the enjoy those resources. They need to have control over their data, devices and actions on the internet.
2:00-4:00pm
Wednesday - 6/23/21
Special Event

Stir/Shaken continues to make headlines and many questions have yet to be answered. Meet the providers who can help you understand how Stir/Shaken affects your business and what you can do to make it a competitive advantage.
2:00-2:25pm
Wednesday - 6/23/21
Chaitanya Shah Global Head, Executive and Collaboration Services Tata Consultancy Services Limited
Enterprise Solutions

Digital Dexterity: Key to Becoming a Successful Future-ready Enterprise
The past year has accelerated digital transformation projects significantly, as companies of all sizes reprioritized plans during a global pandemic. What many found is that managing a digital enterprise can be complex. This session discusses these complexities and outlines how businesses can successfully manage them to infuse business agility in to their organizations. How can business executives define and monitor critical value drivers required for gaining a competitive edge in the digital market? What role do analytics, automation and mobility play in strategic decision making? How do they empower enterprises to deliver enduring value to stakeholders while ensuring seamless and cuttingedge experiences?
Kevin Cornish Founder & CEO Moth + Flame
FUTURE OF WORK

Industry Perspective
Jason Meyers Sr. Director of Business Development Truphone
MSP Technology Solutions

Enabling Mass IoT Deployment with Cellular Connectivity
As MSPs continue to seek new ways to add value to their service portfolios and create new revenue streams, IoT is an emerging opportunity. With the continued growth of IoT deployments, managed services are playing an increasingly vital role in ensuring connectivity. This session will discuss the cellular connectivity opportunity for MSPs, along with connectivity challenges and soluttions that will enable them to support IoT clients or launch new managed IoT services.
Diego Gosmar Vice President International Operations XCALLY
OPEN SOURCE

Part I: AI and Machine Learning: Customer Care Applications and Challenges
AI, Machine learning and related sciences will change the way we are working in many industries: for sure the omni channel communication world will be heavily impacted by such upcoming technologies and Open Source applications can be used in order to get significant benefits. During the session, we are going to see how to use Deep Learning based on Recurrent Neural Network application for Sentiment analysis in the Omnichannel space, where the customer journey can be used in order to address the growing level of complexity. Design and implementation challenges will also be explained, along with practical examples leveraging on Open Source frameworks.
Lee Brumagin SR. Sales Engineer Southeast Cradlepoint
Ryan Harrelson (Moderator) Founder Metadata Engineering
SD-WAN EXPO

Case Study Theatre
Join Cradlepoint for a look behind the curtain of a recent deployment, highlighting challenges presented, obstacles overcome and illustrate modern connectivity in this case study session.
Jack Saracco Head of Partnerships and Business Development Settle Network
The Blockchain Event

The Value of Interoperability Between Digital and Traditional Assets
Money is changing. The growth of the crypto world is introducing more and more people to digital currencies and their benefits. It’s also taking hold at a national level with many countries looking at formally adopting digital currencies. But, to make cryptocurrency universally accessible and usable, interoperability must exist between traditional currencies and crypto. This session will discuss why that interoperability is necessary, what it means for local markets and users, and how interoperability is being enabled. The session will include current use cases showcasing crypto and local currency interoperability and the impact it has on those local markets.
2:00-2:55pm
Wednesday - 6/23/21
Ed Dryer Senior Technology Strategist Steadfast
MSP Business Development

Taking Big Metal Components through a Digital Transformation
The whole world is going cloud. As MSPs, that includes your customers. Many of them are still leveraging their big metal solutions because of their reliability and ability to keep their systems running efficiently. They could continue using them for years to come, but the benefits of cloud are too great to ignore. So, the question becomes, how can they migrate their existing hardware to hybrid cloud models to get the best of both worlds? That’s where you, as their trusted partner can prove your worth and help your customers make a smooth migration that will allow them to continue leveraging their existing hardware while adding the benefits of the cloud.
Jason Byrne SVP Solution Strategy & Marketing netsapiens
Dave Michels (Moderator) Lead Analyst TalkingPointz.com
Service Provider Solutions

Chasing Revenue: New Opportunities for Service Providers
The past year has been an eye opener for the communications market. While it presented many challenges, it also highlighted opportunities for service providers to create new revenue streams between existing capabilities that were driven into the spotlight and new technologies and services capable of supporting the new normal of work. This session will discuss both obvious and not so obvious revenue opportunities driven by cloud computing, AI, automation, UC, and other trends.
2:30-2:55pm
Wednesday - 6/23/21
Courtney Munroe VP, WW Telecommunications Research IDC
Enterprise Solutions

CPaaS-Optimized Enterprise Communications
If one thing is clear from the past year, the cloud communications is the key to driving business success through effective engagement both internally and externally, regardless of workplace of workforce scenarios. Innovative, forwardthinking organizations are leveraging CPaaS to enhance their communications experiences. This session will consider how to apply platform thinking and technical enablement to streamline and simplify employee and customer engagement. What does rise of cloud API communication platforms means for UCaaS and CCaaS ecosystems? What can UC and CC learn from platform thinking and technical API enablement? How to create compliant secure solutions to power enterprise communications
Ruchir Brahmbhatt Co-Founder Ecosmob
Sagar Malam Project Leader Escomob
FUTURE OF WORK

Developing Successful Voice and Video Mobile Apps with 5G on the Horizon
Today more than ever, voice and video are not merely services but features that are built into all kinds of mobile applications. Businesses can provide customers with embedded communications channels that not only give them complete control, but also more customer contextual information. Several RTC and VoIP service providers have already started offering Mobile Applications. But what are the best tools with which to create these new experiences? In this session, you’ll hear from the experts on building RTCenabled mobile apps and get valuable insights you can use for your products and services to enable a new era of embedded communications for your customers, while adding new revenue streams for your company.
Patrick Lee Jr. President Cheapeake Think Tank
MSP Business Development

Are MSPs Ready for the New Normal?
A confluence of events has created opportunities for MSPs and IT providers who are willing to create a new normal and innovate to serve their clientele. The pandemic created some new realities that are just now being understood and institutionalized within the business community. It forced adoption of new technologies by many businesses and the hard lesson for those who hadnt reached minimum levels of technological competency prior to COVID19 has placed an immediate and massive advantage on those businesses that can adapt and innovate with technology. IT support for these companies is needed now more than ever and this support needs to be forward looking and willing to assume leadership roles in advancing technology. In addition, the boom in cybercrime and, in particular, ransomware has placed an emphasis on how to protect valuable data and IP. The days of an MSP having a passing familiarity with cybersecurity are long gone. This confluence of events has created unique possibilities for growth for all IT providers.
Kevin Anderson Executive Vice President FileCenter
MSP Technology Solutions

Meeting the New Demand for Digital, Paperless Offices
Paperless, digital offices a clever idea from a decade ago has become todays musthave technology. Come get a crash course on helping your clients set up digital, paperless workflows with the remote user in mind. New technologies have made it easier than ever for users to benefit from the full range of paperless tools regardless of where they work.
Diego Gosmar Vice President International Operations XCALLY
OPEN SOURCE

Part II: AI and Machine Learning: Customer Care Applications and Challenges
AI, Machine learning and related sciences will change the way we are working in many industries: for sure the omni channel communication world will be heavily impacted by such upcoming technologies and Open Source applications can be used in order to get significant benefits. During the session, we are going to see how to use Deep Learning based on Recurrent Neural Network application for Sentiment analysis in the Omnichannel space, where the customer journey can be used in order to address the growing level of complexity. Design and implementation challenges will also be explained, along with practical examples leveraging on Open Source frameworks.
Mark Abolafia COO Datavision, Inc.
Ryan Harrelson Founder Metadata Engineering
SD-WAN EXPO

Fireside Chat -- AIOps, Analytics
Shane Unfred EVP, Business Development and Product Management TSG Global
The Blockchain Event

Communications at the Speed of Trust
One of the biggest challenges facing the telecom space is eliminating fraud and security concerns. Blockchain technology is being applied in many other industries to solve these same problems. This session will discuss how blockchain can be applied to increase privacy, security, an trust, and resolve many operational challenges around identity management and chain of custody.
3:00-3:55pm
Wednesday - 6/23/21
James Bowers Security Architect TBI Tech
Sanchez Williams Director of IT Operations U2Cloud
Enterprise Solutions

Top Security Threats to Your Corporate Assets
The growth of remote workers instantly created a new potential security threat for corporate networks. In addition, phishing and other attacks continued to increase, and we continue to see significant corporate network breaches on a regular basis. As cyber attacks continue to evolve, businesses must remain vigilant about protecting their networks and assets. In this session, panelists will discuss the latest security threats – both internal and external – and what IT teams can do to minimize their exposure.
Matt Florell President Vicidial
Eric Klein COO Cloudonix
Allison Smith (Moderator) CEO The IVR Voice.com
FUTURE OF WORK

What Can Forward-thinking Business Do with Voice Interactions?
Voice technology has change incredibly. At the same time, IVR can be quickly dated and forgotten without capitalizing on the evolution of speech tech. Companies tend to reuse the same format and style we all hear in IVR systems and they are missing a golden opportunity to use IVR to reinforce their brand, set the tone, and provide a cohesive, productive customerfacing image. In this panel, we will outline ways in which IVR and voice technology can be used by forwardthinking, modern businesses to set their companies apart from their competition and provide a memorable, revenuegenerating experience for their customers. No longer just a device to the answer the phone and sort callers into departments, a truly modern IVR is an integral part of a company’s image and brand and customer experience.
Juan Betancourt CEO Humanintelligence
Vincent Cosomano Security Team Lead Vijilan
Scott Sheffield Chief Executive Manager Scai Software
MSP Business Development

MSPs and the IT Skills Gap
You need more capable IT staff. You can train internal staff. You can hire more staff. You can acquire more tools to augment your staff using AI and ML. Which works best? How do budget to fill the IT skills gap? How do you reduce skilled staff turnover? Learn the answers in this session.
Dan Rosenrauch CEO Viirtue
Joe White CTO Brightlink
MSP Technology Solutions

Know Your Liabilities as an MSP: Fees, Fines, and Regulations
You protect your customer’s assets. Do you protect your assets equally as well? This session discusses the many liabilities possible for both you and your customer. Regulations and fines are constantly being revised and are different across state and international jurisdictions. How do you plan for the evolving liabilities?
Matthew Fredrickson Director of Software Development - Open Source Sangoma
OPEN SOURCE

Asterisk: Horse's Mouth Update
One of the earliest and most popular Open Source projects, Asterisk has been the gateway into the world of VoIP and RTC for so many people and businesses, and continues to play a leading role in bringing developing and further expanding this vital area of Telecom and collaboration.Hear directly from Matthew Fredrickson, Director of Software Development Open Source, at Sangoma primary sponsors of the Asterisk Open Source project about what has been going on with Asterisk and the current state of things in terms of what has been packed into the latest version, Asterisk 18!
Ryan Harrelson (Moderator) Founder Metadata Engineering
SD-WAN EXPO

Why AIOps is an Option
The day of the selfhealing network has arrived. The cloud, AI, data and automation are making this a reality. This session makes the case for AIOps, as when it comes to resources and results, it is secondtonone. Let us show you.
Jeff Dworkin (Moderator) Managing Director Cloud Voice Alliance
Dan Kurtz Digital Marketer
Service Provider Solutions

Sales and Marketing For Independent Provider of Cloud Voice Services
As a provider of Cloud Voice Services, you are competing against national brands with significant marketing budgets. To compete, you need to focus your attention on your customers and the service you provide, not tending to the marketing campaigns. In this session, we will cover several things you can do to take advantage of your position as a LOCAL vendor and AUTOMATE marketing tasks to set them once and then keep your focus on your customers. Learn to generate more leads and close more business faster. Topics: Optimizing your site to be found better by Google Optimizing your Google my business to receive more inbound leads, appointments, and potential sales calls Automating your social media posting Automating your content creation
Steven McCaffrey Senior Managing Partner Provinti
Steven McCaffrey Senior Managing Partner Provinti
The Blockchain Event

Blockchain Case Study: Enabling Frictionless Borders
This session will offer a realworld case study on how R3 Blockchain was used to build TruckPass, a solution to enable frictionless, digital borders to create simpler, more efficient, and more secure border transit for the haulage industry. TruckPass uses blockchain technology to electronically seal a pallet of goods, removing the need for an entire container or vehicle to be sealed. Once that seal is in place, it creates a randomly generated number that is associated with the consignment. TruckPass uses a blockchaindriven digital ledger to record transactions from multiple contributors in a highly automated, digital and decentralized business process, enabling all authorized individuals to contribute to the chain and to “see” all transactions and updates in real time.
4:00pm
Wednesday - 6/23/21
Erik Linask (Moderator) Group Editorial Director TMC
Harry Moseley Global CIO Zoom
Keynote Presentation

4:30pm
Wednesday - 6/23/21
Naina Raisinghani Product Manager Google
Keynote Presentation

5:00-7:00pm
Wednesday - 6/23/21

Grand Opening Reception in Exhibit Hall - Sponsored by Dell Expert Network
Thursday, June 24, 2021
7:30am-5:00pm
Thursday - 6/24/21

REGISTRATION OPEN
8:00am
Thursday - 6/24/21

Breakfast
10:30am
Thursday - 6/24/21
Scott Schwalbe CEO/Co-Founder NimbeLink
Tim Watson CEO SMART Logistics
Keynote Presentation

11:00am-4:00pm
Thursday - 6/24/21

ITEXPO #TECHSUPERSHOW Exhibit Hall Open
12:00pm
Thursday - 6/24/21

Lunch
1:00-1:55pm
Thursday - 6/24/21
Brent Barbara SVP of Business Development Phone.com
Ed Dryer Senior Technology Strategist Steadfast
Akshay Sharma (Moderator) Principal Analyst neXt Curve
Enterprise Solutions

How to Avoid Cloud Adoption Challenges
Every business is looking at moving to the cloud in some capacity – at least the should be. The question is, what should they migrate over, how can they do it without disrupting business operations, what cloud models make sense, what do they do with their existing infrastructure? There is no onesizefitsall answer to cloud adoption. This session will tackle the cloud challenge head on to discuss common challenges, hidden obstacles, and best practices for a smooth digital transformation project.
Phil Edholm (Moderator) President and Principal PKE Consulting LLC & UC Strategies.com
Steve Forcum Chief Evangelist Avaya
Clyde Logue VP of Product Glance
Tom Phelan CTO & VP of Technology Unified Office
FUTURE OF WORK

Real Business Transformation with Frontline Communications
The Frontline workforce is 75% of US workers. These workers interact with the customers, the products, and the business processes of their employers. While knowledge workers drive their own personal processes, Frontline Workers follow a prescribed formal business process. Knowledge workers adopt technology, it is integrated into the process for the Frontline. Frontline Communications is integrating communications and collaborations solutions into the business processes that define the Frontline. The integration of communications and collaboration for the frontline workforce will be the next wave of busines transformation. From improved process to better customers interactions, frontline Communications promises to reduce churn, increase both customer and employee satisfaction, resulting in profitability impacts that are up to a magnitude greater that the current impacts of the knowledge worker solutions. This session will review the frontline, how Frontline Communications works, the business values and integration, the major vendor positions, and the opportunities for the channel.
Phil Friedman CEO iBynd
Scott Sheffield Chief Executive Manager Scai Software
MSP Business Development

Is Cyberinsurance Worth It?
Cyber insurance exists. Should you get it for your business? Should you sell it to customers? What does cyber insurance cover and not cover? Will you have to comply with a number of rules to qualify for cyber insurance? What do you have to do to file a claim? Investigate the pros and cons in this session.
Bernard Breton CEO Adaptiv Networks
Robert Cooper Managing Director Wildix Inc.
Charlie Pagliazzo VP of Channel Granite Telecommunications
MSP Technology Solutions

The New World of Remote Work
Remote workers are here to stay. You had to scramble to set up WFH for customers and your employees. Can you justify continuing WFH? How do you support your customer’s trying to create a hybrid solution? Is this a onetime situation or ongoing? This session explores the next phase of WFH.
Maxim Sobolev Founder and CEO Sippy Software, Inc.
OPEN SOURCE

OpenSIPIt - Bringing InterOp Testing to the heart of the Community
While SIP interoperability testing has always been an important thing to do, it has not always been regular in terms of organised events and accessible in terms of easy participation for all.OpenSIPIt is a new series of events the pilot was in September 2020 and the first general event OpenSIPIt#01 was in April this year designed to continue the much needed work of interoperability tests, but within the framework of the Open Source Community.Attend this session to learn more about the testing necessary to ensure suitability for production deployment and the recent focus on STIR/SHAKEN.
Chris Chirico COO VergX
Ryan Harrelson (Moderator) Founder Metadata Engineering
Eric Hernaez CEO RabbitRun Technologies
Mark Palmer Director Strategic Development Granite Telecommunications
Sudhir Sakhuja Director, Americas Coevolve
SD-WAN EXPO

What Happens to SD-WAN in a SASE World?
SASE adoption is surging as the space takes shape, but as organizations around the globe celebrate the “new” and “shiny” approach it is critical to remember SDWAN will always have a home in the business world. Join us as we illuminate why SDWAN isn’t going anywhere.
Allen Proithis CEO Capstone Partners
Daniel Quant Vice President of Strategic Development MultiTech
Joe Ward CEO and President IKIN
Service Provider Solutions

Monetizing 5G: New Solutions That Would Add Value and Revenue in Next Generation Networks
Mobile providers around the world have invested billions of dollars upgrading their infrastructures to 5G, boosting network capacity to meet an anticipated demand of bandwidthhungry applications and services, most of which are not ready for market. While concepts like connected cars, distance healthcare and other services offer significant potential down the road, operators are at a conundrum identifying ‘readyformarket’ services that will utilize 5G—and enable them to begin monetizing their investments. This vendorneutral session would discuss several technologies that are flourishing in 5G environments, delivering value to businesses and consumers, and enable operators to recoup their investments. The session would utilize realworld use cases of 5Gcentric solutions that are in the marketplace.
Fred Brandon CEO Brand New Technologies
The Blockchain Event

Exploring Blockchain in the Enterprise
Despite all the buzz around blockchain, there are many misconceptions when it comes to this emerging technology. What exactly is a blockchain and do you need it in your environment? Will it replace our cloud environment? We will look into the advantages of using blockchain, possible use cases, and discover how we can incorporate blockchain technology into our current business infrastructure.
2:00-2:55pm
Thursday - 6/24/21
Steve Forcum Chief Evangelist Avaya
Fletcher Hamilton CEO Sevis Systems
Tom Martin CEO Glance Networks
FUTURE OF WORK

Digital Transformation Post COVID-19: Raising the Bar on Customer Engagement
Angela Leavitt CEO Mojenta
Service Provider Solutions

How AI and Automation are Changing Marketing
Most industries will be disrupted by AI and automation in the near future, and sales and marketing are no exception. This session will explore the tools and strategies you can use today to supercharge your growth efforts and multiply your results. Well also take a look at future sales and marketing AI and automation trends and predictions.
Christine Busaba Vice President and VP of Product Amalgam
Jeremy Jordan-Jones Chairman and CEO Amalgam
Stephen Salloum Chief Strategy Officer and Treasurer Amalgam
The Blockchain Event

Blockchain Solutions for the Real World
There are countless blockchain projects across the world. Many have failed, but others have succeeded and are having real impacts across different industries. The question is how do you use blockchain technology and apply its benefits to develop innovative, meaningful solutions that will truly change daily experiences? This session will discuss what is really happening with business blockchain use cases and how to truly leverage blockchain to disrupt processes and experiences.
2:00-2:25pm
Thursday - 6/24/21
Ajit Patankar Head of Product Marketing and Business Development, Cloud Communications Alcatel-Lucent Enterprise
Enterprise Solutions

Automating Network Monitoring and Management with CPaaS
Automation and Digital Transformation are key initiatives that IT should embrace to meet the overarching business objective of doing more with less. As a core component of IT operations, network management should be a key target for streamlining and efficiency improvement. CPaaS, through the tools it offers including contextual and realtime information sharing, seamless collaboration, and systems orchestration can play a key role in making network operations more efficient. This session will show how CPaaS can be applied to streamline network monitoring and management through enhanced automation and communications.
Vincent Cosomano Security Team Lead Vijilan
MSP Business Development

Cybersecrity Q&A
This session is all about your security needs and concerns. During this discussion, security experts will field the craziest and toughest questions from attendees about cybersecurity. This your chance to ask anything you want to know about cybersecurity.
Christian Stredicke CEO Vodia
MSP Technology Solutions

The Office Phone Reinvented (Again): Making Money with VoIP
The past year forced businesses to rethink how they communicate again, both internally and externally. This time, it was more out of necessity than anything. Video finally became an important part of how we communicate, and the work from anywhere strategy finally became a reality. But, despite the changes, one thing remains constant. With all the various communications channels available, voice remains the driver of business success. Sure, other mediums help support business communications and make collaboration easier, but when it comes down to making business decisions, there’s no substitute for voice. This session will look at what’s happened with voice, why it’s still the cornerstone of communications, how a new generation of devices are enabling today’s voice interactions, and how MSPs and other partners can make generate more revenue through voice and related services.
David Duffett Founder and Lead Trainer Let the Geek Speak
OPEN SOURCE

Let the Geek Speak - via Video!
Making presentations via video meeting and webinar tools has become very popular indeed! Many presenters make cringeinducing mistakes and therefore lose any power that might have been in their message. This session shows where Geeks go wrong it all starts way before the presentation itself and what to do about it, so that their presentations gain POWER and PRESENCE.Technology Geeks that attend this session will be changed forever!
Ryan Harrelson Founder Metadata Engineering
SD-WAN EXPO

Use Case Theatre
Break out the whiteboard! It’s time to get in the weeds! Ryan Harrelson will walkthrough the use cases you requested, offering an engaging, interactive and educational session. Audience participation encouraged.
2:00-2:55pm
Thursday - 6/24/21
Steve Forcum Chief Evangelist Avaya
Fletcher Hamilton CEO Sevis Systems
Tom Martin CEO Glance Networks
FUTURE OF WORK

Digital Transformation Post COVID-19: Raising the Bar on Customer Engagement
Angela Leavitt CEO Mojenta
Service Provider Solutions

How AI and Automation are Changing Marketing
Most industries will be disrupted by AI and automation in the near future, and sales and marketing are no exception. This session will explore the tools and strategies you can use today to supercharge your growth efforts and multiply your results. Well also take a look at future sales and marketing AI and automation trends and predictions.
Christine Busaba Vice President and VP of Product Amalgam
Jeremy Jordan-Jones Chairman and CEO Amalgam
Stephen Salloum Chief Strategy Officer and Treasurer Amalgam
The Blockchain Event

Blockchain Solutions for the Real World
There are countless blockchain projects across the world. Many have failed, but others have succeeded and are having real impacts across different industries. The question is how do you use blockchain technology and apply its benefits to develop innovative, meaningful solutions that will truly change daily experiences? This session will discuss what is really happening with business blockchain use cases and how to truly leverage blockchain to disrupt processes and experiences.
2:30-2:55pm
Thursday - 6/24/21
Akshay Sharma (Moderator) Advisor Lionfish Tech Advisors
Enterprise Solutions

VSMP: The New Driving Force to Business Process Transformation into the Cloud
Value Stream Management VSM provides visibility across the business of the organization. The VSMP platform solution is now capable of merging organizations’ data, processes and applications from legacy ALM Applications Lifecycle Management into the Cloud with DevOps. This talk will explain how automated toolchains with workflow and policy engines help in creating a system of automated governance and visibility across all business communications and other solutions.
Chris Trittin Account Manager, Cloud Service Provider VTECH/SNOM
MSP Technology Solutions

Wireless Office: Supporting all Workforce Models
Remote, hybrid, office, mobile… these are all workforce models that are part of the new workplace environment. It’s not just one or another; in most cases, it’s a combination of them. And it’s not that companies didn’t have these situations prior to 2020, but now, it’s become the “new normal.” What is needed to support these flexible workforce models and ensure workers always have access to highquality voice? What does it mean for the office, the remote worker, and the hybrid employee? How can you best support these various needs and enable workers to be effective anywhere? What strategies and tools can they implement to support whatever workforce models they have adopted? And importantly, how can they do it in a way that ensures flexibility as needs evolve in the future, whether in the office or at home?
Michael Price Owner MarketUS®
OPEN SOURCE

The Government and YOUR Products/Services
Why do we believe having a GSA contract is so important? Have you ever tried to rent a car without a credit card? The same scenario exists. The government cannot just buy from you. You need a contract vehicle for the buyer to place an order against. A GSA contract is the fastest and easiest way to get a number to make the buyers job easier. Many companies believe that simply registering with SAM System for Award Management will net you business. Nothing could be further from the truth. SAM registration is required before you can do business with the government, thats all. You must have a contract vehicle for the buyer to place an order against. Get started now with your own GSA contract. The myth is that a company can succeed without a contract and continue to accept open market orders of $3,000 or less. This violates the CICA Competition in Contracting Act and is illegal for multiple purchases. The buyer must combine these requirements and place an order with a contract.
Ryan Harrelson Founder Metadata Engineering
SD-WAN EXPO

Use Case Theatre
Break out the whiteboard! It’s time to get in the weeds! Ryan Harrelson will walkthrough the use cases you requested, offering an engaging, interactive and educational session. Audience participation encouraged.
3:00-3:55pm
Thursday - 6/24/21
Dave Michels (Moderator) Lead Analyst TalkingPointz.com
Tom Phelan CTO & VP of Technology Unified Office
Enterprise Solutions

Cloud: The Secret Sauce for Today's Workplace Realities
There’s no doubt cloud computing proved its value over the past year. Without cloudbased services, most of them would have struggled mightily. The fact is cloud is the driving force behind making the new realities of the workplace possible. This session will discuss different deployment models; the applications, services, and tools available through the cloud; implementation best practices; and most importantly, how to maximize adoption of cloud resources to drive operational success in light of today’s workplace realities.
Steven McCaffrey Senior Managing Partner Provinti
Ajit Patankar Head of Product Marketing and Business Development, Cloud Communications Alcatel-Lucent Enterprise
FUTURE OF WORK

Using Automation to Enhance New Workflow Models
As businesses forge ahead with the new realities of the modern workplace, these realities are creating a need for redefining workflows to ensure operational continuity and efficiency. The simple fact is new workflow processes are needed to support new workforce models. Automation can play a significant role and enhance both internal and external workflows, driving employee productivity and customer experience. The session will look at how automation is being used to drive efficiency, cost savings, and employee and customer satisfaction.
Ryan Cloutier Principal Security Consultant Security Studio
Vincent Cosomano Security Team Lead Vijilan
Ian McChord CEO Zorus
MSP Business Development

MSP Vulnerabilities Checklist
You can expect to be vulnerable to weather conditions that interfere with IT operations. There are also fires, earthquakes, floods and now a pandemic. What about protests that interfere with IT, sabotage, cyberattacks, internal staff negligence/mistakes, internal as well as external security breaches? If you are managing resources with customer data, what are the privacy regulations that cover the data and what are your liabilities as the resource managing MSP? Learn more in this session.
Joel Maloff (Moderator) Chief Compliance Officer Phone.com
Wojciech Wieronski CTO Viirtue
MSP Technology Solutions

Business Continuity Solutions for the Modern Business
This session is about business continuity. There is more than one metric. Is it the same for the MSP and customer? What is the best metric that produces revenue but limits the MSP liabilities? Do you offer credits for poor performance or refund? What should contract terms cover and leave out?
Anthony Minessale II Founder FreeSwitch
OPEN SOURCE

FreeSWITCH: State of the Union
FreeSWITCH features in many, many carrier implementations around the world as well as all sorts of other applications too popular ones being Video collaboration solutions and MultiTenant PBX. It is by any measure a leading world class Open Source project. As the VoIP and RTC world moves forwards, the health and vibrance of the FreeSWITCH project not only ensures that it keeps up, but that it very often leads the way! Attend this session to hear from one of the founders of the project about whats been going on recently.
Mike Geller Distinguished Cyber Security Architect  Radware 
Ryan Harrelson (Moderator) Founder Metadata Engineering
Sam McHugh Head of Sales, SE region Open Systems
SD-WAN EXPO

How SASE is Your Security Strategy?
Jeff Dworkin (Moderator) Managing Director Cloud Voice Alliance
Terry McFarland Owner Seamless Communications Systems, LLC
Andrea M. Robel President & CEO Vistanet Telecommunications, Inc.
Chris White COO ComRes
Service Provider Solutions

Adding White Label Cloud Voice To Your Existing Portfolio / What To Look For In A White Label Partner
Selecting your White Label Partner for providing Cloud Voice Services under your own brand is one of the most significant decisions you will make. The members of this panel have already made that choice successfully. Each one has successfully launched their brand with a different Partner. Hear their stories, their decision criteria, and what they learned along their journey. Learn from these experts to accelerate your path to success.
Yamal Tamar Co-CEO and Co-founder SolidBlock
The Blockchain Event

How Blockchain is Transforming Finance
The financial sector is perhaps the market that is seeing the greatest impact of the emergence of blockchain technology. This session will discuss how blockchain is changing the finance and the implications and opportunities for the sector going forward.
4:15pm
Thursday - 6/24/21
Nikki Cabus CEO South Florida Tech Hub
David Hartmann Founder & CEO The SilverLogic
Akshay Sharma (Moderator) Advisor Lionfish Tech Advisors
Joshua Siegel General Partner Acronym Venture Capital
Greg Taffet Managing Partner & CIO Taffet Associates
Cristina Urdaneta Program Manager WIN Lab Global
Special Event

IDEA Showcase Startup Pitch Event & Reception
8:00-10:00pm
Thursday - 6/24/21
Special Event

Networking LIVE! Reception - On the Amazing Spacious Seaside Patio of the Loews Miami Beach Resort
Party sponsored by: C3/Cloud Computing Concepts, Spectrum Partner Program, Steadfast, JENNE, RingLogix, LastPass by LogMeIn, Zoom
Friday, June 25, 2021
8:25am
Friday - 6/25/21

Breakfast
8:30am
Friday - 6/25/21
Special Event

This is a SPECIAL Tech Hub South Florida Community Coffee exclusive to ITEXPO guests as part of our HealthTech in 2050 series of panel discussions with coffee, of course. We started with the current state of healthcare and technology and moved our way to the future of healthtech.After the panel discussion, we will hear from four entrepreneurs who started companies within the healthcare technology space and a little about their stories and their startups.
9:00-10:15am
Friday - 6/25/21
MSP Business Development

Selling or Staying – What’s Your Plan?
Have you built your business to create sustainable revenue or did you build it to sell it? How do you make the decision? If you decide to sell, how do you position yourself so it is an attractive business? Much of your business depends on your employees. As a buyer, I want your staff as well as you hardware and software assets. This session will help make the stay or sell decision.
9:00-9:55am
Friday - 6/25/21
Jessica Paxton Operations Manager Telware
Enterprise Solutions

Are Your Meetings as Productive as they Should Be?
The past year has seen a wave of business conferencing and collaboration tools being implemented – many of them very quickly to support remote work transitions. In most cases, they worked well enough to make it through the pandemic. But, are you really getting the most out of them? Are your meetings as collaborative and productive as they should be – as they were when everyone was together in one conference room? The fact is they should be and if they aren’t or you think they can be better, this session will discuss the challenges with meeting productivity in a virtual and hybrid world, the tools that are available, and how to make the most of them to maximize productivity.
Alan Percy CMO TelcoBridges
OPEN SOURCE

Marketing Open-Source Solutions – Building a Customer Base without Breaking the Bank
Now that you have done all the hard work to build your OpenSource application, how will you convert that hard work into customers? Join us to learn strategies and tactics to build a marketing plan using instructional videos, webinars, case studies, and email campaigns that yield measurable results. A great learning opportunity for business principles, sales, and product marketing team members.
10:00am-1:00pm
Friday - 6/25/21

ITEXPO #TECHSUPERSHOW Exhibit Hall Open
10:00-10:55am
Friday - 6/25/21
Krunal Patel Vice President, Sales Escomob
Maulik Shah Co-Founder Ecosmob
Enterprise Solutions

It’s a Small World After All: Global Solutions Enabled by Open-Source and Outsourcing
What connects a taxi sharing service in South Africa to a call center in Germany, a hospital in Kenya, and a Bank in New York? Well, two things for sure: Open source technology and international outsourcing and maybe many more. The question really is, how do you deliver global enterprisescale solutions using open source and outsourcing? This session will share insights from case studies and models for solving global communications challenges. Topics will include: business analysis, engagement needs, choosing the right technology and tools, security and data protection, and best practices for quality outcomes.
Steve Forcum Chief Evangelist Avaya
Steven McCaffrey Senior Managing Partner Provinti
FUTURE OF WORK

Tips for Making the Most of Your Chatbots and Other Voice Technologies
The use of voice technologies has been growing consistently as natural language processing and natural language generation have evolved and become increasingly capable of enabling complex processes to become automated – enhancing both external customerfacing interactions as well as internal tasks and communications. This panel will discuss how voice technology has evolved and how new voice solutions are driving business results.
Allison Smith CEO The IVR Voice.com
OPEN SOURCE

IVR in the COVID Age: Keeping Your Telephony Messaging Fluid
The global COVID19 pandemic has changed the way that most industries do business. Keeping your telephony presence current, uptodate, and fluid is allimportant in order to inform and service your callers, and to keep your company visible and prominent. This pandemic is everchanging; your telephony platform needs to be adaptable and responsive to changes in global protocols.
10:30am-12:00pm
Friday - 6/25/21
Mark Elliott CRO The 20
Angela Leavitt CEO Mojenta
MSP Business Development

Making the Most of Your MSP Marketing Budget
The cold call and visiting potential customers almost disappeared during the pandemic. You needed to create new and better avenues to reach the potential customer. Developing leads of interested customers has risen in importance and value. This session discusses the changing nature of marketing budgets and how they will change again as the pandemic recedes.
11:00-11:55am
Friday - 6/25/21
Robert Cooper Managing Director Wildix Inc.
Akshay Sharma (Moderator) Principal Analyst neXt Curve
Enterprise Solutions

Is Your Collaboration Smart?
Digital transformation projects have accelerated significantly as a result of the global pandemic. The UC market is wellpositioned to help businesses maximize their new digital technologies to drive better employee and customer experiences. What opportunities exist around data and analytics? How can automation help increase operational efficiency? How does the network itself drive operational excellence? How can various communications and collaboration tools work together seamlessly to delivery optimized experiences?
Ric Kosiba Chief Data Scientist Sharpen
Nabeel Mahmood Director of Americas SCB Global
FUTURE OF WORK

Myth vs. Reality: The Truth About AI and CX
Customer Experience has become the measuring stick for business success. By driving positive, consistent, and contextual experiences across the customer journey, brands are looking to increase satisfaction, loyalty and, ultimately, revenue. With all the data and communications channels available, it’s impossible to do it without bringing AI into the mix to understand the customer journey and create impactful interactions. But you can’t just add AI into your technology stack and hope for the best. This session will address what can and can’t be achieved with AI, and how to achieve it. There’s a lot that can be accomplished if you understand the realities.
Lorenzo Mangani CEO QXIP BV
OPEN SOURCE

VoIP & RTC Monitoring: Doing Less with More!
The year is 2021 and lots of us are working from home. VoIP & RTC Monitoring tools are no longer a fancy extra, but a mandatory component for any healthy design. Lets explore the most critical metrics in VoIP & RTC, and how we can find issues and resolve them faster than the competition using the QXIP software stack!
12:45pm
Friday - 6/25/21

$15,000 GRAND PRIZE GIVEAWAY DRAWING - Must Be Present to Win
Sponsored by 888VoIP, Airespring