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The World’s First Instructional Program to Empower Software Developers to Create and Integrate Holographic Content into Existing and Emerging Applications and Services
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The CEO Insights panel is a rare behind-the-scenes peek into the mindsets of CEOs in today’s tech companies, how they lead their organizations, and their challenges and successes. Each CEO will share their background, how they became a CEO, how they built their companies and leadership teams, and the resulting culture. Anyone who aspires to become a business leader will gain invaluable insights and tips on how to prepare for success and what works and what doesn’t work from a leadership perspective.
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The COVID-19 pandemic taught us many things, not the least of which is there are countless communications and collaboration tools available to support any combination of workforce needs. With workplace and workforce models having changed permanently, what strategies can companies adopt to instill confidence that employees and teams can remain engaged, collaborative, and successful regardless of where they may be working on any given day? The pandemic has forced companies to rethink their workplace and workforce strategies to maximize productivity while minimizing costs and embracing flexibility.
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Remote work is here to stay. Most companies have said they will implement or have already implemented permanent remote work policies. That’s in addition to an already active mobile workforce – though many of them also have access to new tools following the unprecedented events of the past year. One of the biggest questions facing companies is how to secure all those remote workers, regardless of where they are connecting to corporate services. This session gets into the security needs around remote and mobile work and best practices for ensuring corporate networks and assets remain secure as the world moves into more diverse workforce scenarios.
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You need viable marketing leads. Where do you go to get them? Can you produce leads yourself? What avenues are available other than buying lists? Does delivering good content produce self-qualified leads and an ROI? Explore the options for lead production this session.
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This session covers multiple solutions such as DIY or white label the service or just resell the service? Selling against the competition can be tough. Learn how to stake out your position for success.
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While video takes the lion's share of interest a lot of the time, when it comes to WebRTC scenarios, more and more applications have started showing increasing interest in audio as well, if not focusing on audio-only use cases entirely: ClubHouse and Twitter Spaces are a couple of good examples of successful applications in that area. This presentation will describe some of the efforts we've spent in that direction in the open source Janus WebRTC Server, and in particular on the AudioBridge plugin, which implements audio mixing functionality. After a brief introduction on Janus itself, the presentation will focus on some of the enhancements we implemented in the AudioBridge plugin recently, both in terms of functionality (e.g., spatial audio, cascaded mixing, etc.) and scalability (e.g., integration in a virtual event platform). The talk will then present a few examples of how these new features were used for interesting new applications.
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2020 was nothing short of tumultuous, but as organizations closed offices and the workforce went home, service providers answered the call. While the past calendar year didn’t over deliver on expectations, it did offer much in the way of activity. Join the c-suite, as we offer a status report on this maturing technology and evolving market.
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The benefits of AI can not be contested, but today’s AI solutions are based on the need of transporting the problem data to a centralized crunch facility on the internet, a so called cloud computing facility. As of consequence, risks when it comes to ensuring solid data management streams are introduced. This session will discuss how edge cloud with decentralized AI capabilities can facilitate the AI crunching stage close to where the data is generated and where it will be used.
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Hybrid and remote teams face the challenge of building trust and accountability, strategic focus, and creativity in a complex and evolving environment with a new generation of tools to support their efforts. This session draws on lessons from Global 100 innovation labs and high-growth startups to discuss how any company can successfully select technology and tools, create a positive remote/hybrid culture, and ignite a passion for productivity. Attendees will learn how build successful teams and create an achievable vision and strategy for the future of work.
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During the past 15 months, Microsoft Teams adoption has more than tripled. Many companies, though, aren’t maximizing their investment in Teams. Yet many vendors have spent significant effort on integration with Teams to enable businesses to more effectively leverage their communications and collaboration investments. This session will discuss how companies can get more out of their Teams investments and create more effective and efficient communications.
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You make profit in your sales and services. Are there other profits locations available? What is available for increasing productivity and reducing costs that will increase profits? What products and services available? How do you apply them will be the focus of this session.
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Messaging has become in integral part of people’s daily lives. The reason is simple: Messaging is an easy way to communicate and exchange information quickly. It’s not just a personal communications tool, though. Business messaging use is soaring. More than 3 trillion business SMS messages were sent in 2019, and Juniper Research predicts that RCS business messaging will grow 2,500% between 2020 and 2025. The fact is that messaging has become a key piece of the business communications puzzle. In this session, we’ll talk about the growth of messaging and how MSPs can leverage the growth of business messaging to drive revenue.
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STIR/SHAKEN is a very important part of the fight against robo-callers and any other situation when Caller ID may be abused. As a relatively new piece in the IP Telephony puzzle, an implementation needs to be properly tested. Andreas Granig has extensive experience of SIP testing, and has produced an automated cloud-based testing tool called SIPfront. In this session, he will outline the way STIR/SHAKEN can be tested with a well-known open source test tool and traffic generator called SIPp
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When looking into SD-WAN for your business it’s an understatement to say there are options, with each flavor filling a void. Explore the spectrum of SD-WAN solutions in this session.
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Demand for Etherum has increased massively over the past year, fueled largely by the push for decentralized finance. This session will review the current state of Ethereum, its plans to scale to millions of daily transactions, how the Ethereum gas crisis can be solved for retail users, and how it can all happen without compromising security, one of the key values of blockchain technology.
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Before COVID-19, a few news outlets had started to question whether the PC was dead – but when it became our main tether to the outside world - work, school, socialization, gaming, shopping, etc. - the market exploded. Now, more than ever, employees expect their workplace devices to keep functional pace with their consumer experiences, with accessibility and power to keep them productive. What will the outcome be when we return to ‘normal?’ How will devices all work together to keep us working – and what might that look like? AMD’s Chief Architect, Frank Azor will offer a birds-eye view of where the industry is headed and how it will affect the workplace of the future.
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As cryptocurrencies and other blockchain-driven use cases continue to grow in popularity, regulation will become in increasingly important issue. This session will provide a current regulatory update, and discuss what could and should happen in the next 18-24 months that can help create a more unified blockchain industry and further drive use cases and adoption.
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The deadline for STIR/SHAKEN implementation imposed by the FCC through the TRACED Act is just days away. Still, there are many questions about what it actually means for various providers. This session will discuss the TRACED Act, what it really means for service providers, which providers are impacted and when, and most importantly, what they need to do to become compliant, and different options for implementing STIR/SHAKEN. Even if you have implemented STIR/SHAKEN, this is a must-attend session to ensure you are ready.
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Guided CX is the concept of integrating advanced innovations like AI-driven chatbots, intelligent self-service tools, and in-brand human-to-human support into digital customer service properties, such as websites and mobile apps. Guided CX relies on breakthrough innovations like embedded video and tried-and-true solutions, including cobrowse and screen share capabilities, to help businesses re-imagine sales and support interactions in a digital asset. Guided CX solutions are conceived to complement digital self-service tools by providing ad hoc, immediate and secure interactions with knowledge workers and agents who have the expertise and skillset to solve complex problems, project empathy and humanity, and extend brand value into every engagement. This vendor-neutral session will describe how Guided CX capabilities can be integrated and utilized to create in-the-moment, personal, and secure engagement in a digital world.
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You were hired to manage customer resources. Add new revenue by managing the performance of those resources. Delivering good CX produces customer loyalty. What are the benefits to the MSP and the customers are the focus of this session.
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Microsoft Teams is dominating the market. There are many competitors. If you are already offering UC service (not Teams), how do you position the MSP for your UC customers? If you work with Teams, what is your advantage? If you compete with Teams, what is the best competitive position to take? This session explores these issues.
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JSON has become the data interchange format of choice for most developers. Relational databases are great for storing data. But how do you get strictly typed relational data to work with free-form JSON? This session covers how the addition of a JSON data type can completely streamline the architecture of your relational data. Not only can JSON data columns be used to reduce expensive many-to-many joins but they can allow a degree of flexibility in data structure not found in traditional RDMS. This can also provide NoSQL capabilities alongside your relational data. You will learn where these new strategies can provide a more flexible but resilient data store for your project.
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March 2020 marked a mass exodus. The commute was redefined, and as such so was the “office.” Companies were left scrambling to support the remote workforce, and this session ensures that doesn’t have to be you…or your customers. SD-WAN industry leaders lend expertise on laying a reliable, secure foundation for your remote workforce.
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Thus far, NFT has been largely about the arts and art forms. But, just the initial initial days of Bitcoin, we are not yet unleashing the real potential of the underlined technology. This session will discuss Non-fungible tokens and DLT beyond the art and look at new potential for NFTs.
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In a cloud-enabled, data-driven world, providers have access to massive amounts of data. The question is, how can and should they use that data? At one point, the amount of data became overwhelming and it was nearly impossible to turn it into anything usable within a timeframe that would be impactful. Today, the emergence of AI and machine learning has changed all that and companies can use their data to support all aspects of their business, from sales and marketing to customer service.
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Customer experience teams have access to amazing tools to automate many elements of customer engagement to create personalized experienced and resolve issues faster. But, there is a fine line between effective automation and losing the human touch in customer engagement. This session will discuss how to leverage automation to improve customer experiences without ignoring the human element that can often be the driving factor in customer satisfaction.
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Many enterprises around the world are recognizing the vital role Guided CX can play in sales, service, and support processes and have integrated a compelling combination of self-service, AI, and live person communications tools to create a fulfilling experience for customers. Hear from the experts as they describe how they developed and integrated a compelling mix of engagement capabilities to satisfy customer needs in a digital world. Among the topics that will be covered are assessing needs, understanding specific use cases for specific technologies and features, implementing processes, agent training, and compliance with brand, security, and regulatory mandates. Attendees will have the opportunity to speak directly with our panel of experts to better understand best practices, metrics, and outcomes.
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The right vendor partner should not only provide a good and profitable product or service. The partner should provide a number of extra benefits as well. How does the partner train your staff for sales and service? Are marketing and sales materials and tools provided? What about post implementation support such as up-selling the customer? How about troubleshooting problems? This session explores many of these issues.
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This session will cover the advantages and great offers that WebRTC brings to the table of unified communications. We will go over the benefits of WebRTC, how it works, and its integration with PJSIP and Asterisk to make a perfect combo for unified communications to come. Here, you will be able to understand the importance of WebRTC in this world of post remote work needs and the facilitation of communication for everyone.
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In today’s digital world, privacy is more critical than ever. Yet, we know it’s not always guaranteed, even though businesses capture and store countless data pieces about their visitors and customers. This session discusses data privacy and security in the context of a digital economy and how blockchain can be leveraged to protect users and their data. The internet is a valuable resource that delivers vast benefits to consumers and businesses – but users need to have assurances they are bring protected as the enjoy those resources. They need to have control over their data, devices and actions on the internet.
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The past year has accelerated digital transformation projects significantly, as companies of all sizes reprioritized plans during a global pandemic. What many found is that managing a digital enterprise can be complex. This session discusses these complexities and outlines how businesses can successfully manage them to infuse business agility in to their organizations. How can business executives define and monitor critical value drivers required for gaining a competitive edge in the digital market? What role do analytics, automation and mobility play in strategic decision making? How do they empower enterprises to deliver enduring value to stakeholders while ensuring seamless and cutting-edge experiences?
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The whole world is going cloud. As MSPs, that includes your customers. Many of them are still leveraging their big metal solutions because of their reliability and ability to keep their systems running efficiently. They could continue using them for years to come, but the benefits of cloud are too great to ignore. So, the question becomes, how can they migrate their existing hardware to hybrid cloud models to get the best of both worlds? That’s where you, as their trusted partner can prove your worth and help your customers make a smooth migration that will allow them to continue leveraging their existing hardware while adding the benefits of the cloud.
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AI, Machine learning and related sciences will change the way we are working in many industries: for sure the omni channel communication world will be heavily impacted by such upcoming technologies and Open Source applications can be used in order to get significant benefits. During the session, we are going to see how to use Deep Learning based on Recurrent Neural Network application for Sentiment analysis in the Omni-channel space, where the customer journey can be used in order to address the growing level of complexity. Design and implementation challenges will also be explained, along with practical examples leveraging on Open Source frameworks.
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What is your network security strategy? What is your network architecture? Do you employ zero trust network access (ZTNA)? These questions and more will be answered as we unpack why and how SASE is not something to shake your head at.
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The past year has been an eye opener for the communications market. While it presented many challenges, it also highlighted opportunities for service providers to create new revenue streams between existing capabilities that were driven into the spotlight and new technologies and services capable of supporting the new normal of work. This session will discuss both obvious and not so obvious revenue opportunities driven by cloud computing, AI, automation, UC, and other trends.
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A confluence of events has created opportunities for MSPs and IT providers who are willing to create a new "normal" and innovate to serve their clientele. The pandemic created some new realities that are just now being understood and institutionalized within the business community. It forced adoption of new technologies by many businesses and the hard lesson for those who hadn't reached minimum levels of technological competency prior to COVID-19 has placed an immediate and massive advantage on those businesses that can adapt and innovate with technology. IT support for these companies is needed now more than ever and this support needs to be forward looking and willing to assume leadership roles in advancing technology. In addition, the boom in cyber-crime and, in particular, ransomware has placed an emphasis on how to protect valuable data and IP. The days of an MSP having a passing familiarity with cybersecurity are long gone. This confluence of events has created unique possibilities for growth for all IT providers.
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AI, Machine learning and related sciences will change the way we are working in many industries: for sure the omni channel communication world will be heavily impacted by such upcoming technologies and Open Source applications can be used in order to get significant benefits. During the session, we are going to see how to use Deep Learning based on Recurrent Neural Network application for Sentiment analysis in the Omni-channel space, where the customer journey can be used in order to address the growing level of complexity. Design and implementation challenges will also be explained, along with practical examples leveraging on Open Source frameworks.
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As a provider of Cloud Voice Services, you are competing against national brands with significant marketing budgets. To compete, you need to focus your attention on your customers and the service you provide, not tending to the marketing campaigns. In this session, we will cover several things you can do to take advantage of your position as a LOCAL vendor and AUTOMATE marketing tasks to set them once and then keep your focus on your customers. Learn to generate more leads and close more business faster. Topics: - Optimizing your site to be found better by Google - Optimizing your Google my business to receive more inbound leads, appointments, and potential sales calls - Automating your social media posting - Automating your content creation
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Voice technology has change incredibly. At the same time, IVR can be quickly dated and forgotten without capitalizing on the evolution of speech tech. Companies tend to reuse the same format and style we all hear in IVR systems and they are missing a golden opportunity to use IVR to reinforce their brand, set the tone, and provide a cohesive, productive customer-facing image. In this panel, we will outline ways in which IVR and voice technology can be used by forward-thinking, modern businesses to set their companies apart from their competition and provide a memorable, revenue-generating experience for their customers. No longer just a device to the answer the phone and sort callers into departments, a truly modern IVR is an integral part of a company’s image and brand and customer experience.
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The growth of remote workers instantly created a new potential security threat for corporate networks. In addition, phishing and other attacks continued to increase, and we continue to see significant corporate network breaches on a regular basis. As cyber attacks continue to evolve, businesses must remain vigilant about protecting their networks and assets. In this session, panelists will discuss the latest security threats – both internal and external – and what IT teams can do to minimize their exposure.
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You need more capable IT staff. You can train internal staff. You can hire more staff. You can acquire more tools to augment your staff using AI and ML. Which works best? How do budget to fill the IT skills gap? How do you reduce skilled staff turnover? Learn the answers in this session.
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You protect your customer’s assets. Do you protect your assets equally as well? This session discusses the many liabilities possible for both you and your customer. Regulations and fines are constantly being revised and are different across state and international jurisdictions. How do you plan for the evolving liabilities?
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One of the earliest and most popular Open Source projects, Asterisk has been the gateway into the world of VoIP and RTC for so many people and businesses, and continues to play a leading role in bringing developing and further expanding this vital area of Telecom and collaboration. Hear directly from Matthew Fredrickson, Director of Software Development - Open Source, at Sangoma (primary sponsors of the Asterisk Open Source project) about what has been going on with Asterisk and the current state of things in terms of what has been packed into the latest version, Asterisk 18!
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The day of the self-healing network has arrived. The cloud, AI, data and automation are making this a reality. This session makes the case for AIOps, as when it comes to resources and results, it is second-to-none. Let us show you.
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Success in Formula 1 relies on performance and reliability down to the millisecond. Data being collected from the car and driver must be quickly unpacked, analyzed and applied, which impacts every engineering decision. Things that may seem small can matter in a big way in terms of track performance – and there is no margin for error or downtime. What can race car drivers and engineers do to maximize all this data? … Utilize edge cloud technology. This session, delivered by Zadara CEO Nelson Nahum, will describe how Formula 1 race cars are leveraging edge cloud technology to streamline performance and optimize the bottom-line in a flexible, pocket-friendly manner. More broadly, Nelson will also discuss the future of edge computing and how that will impact other IoT use cases (applications) moving forward.
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The Frontline workforce is 75% of US workers. These workers interact with the customers, the products, and the business processes of their employers. While knowledge workers drive their own personal processes, Frontline Workers follow a prescribed formal business process. Knowledge workers adopt technology, it is integrated into the process for the Frontline. Frontline Communications is integrating communications and collaborations solutions into the business processes that define the Frontline. The integration of communications and collaboration for the frontline workforce will be the next wave of busines transformation. From improved process to better customers interactions, frontline Communications promises to reduce churn, increase both customer and employee satisfaction, resulting in profitability impacts that are up to a magnitude greater that the current impacts of the knowledge worker solutions. This session will review the frontline, how Frontline Communications works, the business values and integration, the major vendor positions, and the opportunities for the channel.
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Every business is looking at moving to the cloud in some capacity – at least the should be. The question is, what should they migrate over, how can they do it without disrupting business operations, what cloud models make sense, what do they do with their existing infrastructure? There is no one-size-fits-all answer to cloud adoption. This session will tackle the cloud challenge head on to discuss common challenges, hidden obstacles, and best practices for a smooth digital transformation project.
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Cyber insurance exists. Should you get it for your business? Should you sell it to customers? What does cyber insurance cover and not cover? Will you have to comply with a number of rules to qualify for cyber insurance? What do you have to do to file a claim? Investigate the pros and cons in this session.
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Remote workers are here to stay. You had to scramble to set up WFH for customers and your employees. Can you justify continuing WFH? How do you support your customer’s trying to create a hybrid solution? Is this a one-time situation or on-going? This session explores the next phase of WFH.
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While SIP interoperability testing has always been an important thing to do, it has not always been regular in terms of organised events and accessible in terms of easy participation for all. OpenSIPIt is a new series of events (the pilot was in September 2020 and the first general event - OpenSIPIt#01 - was in April this year) designed to continue the much needed work of interoperability tests, but within the framework of the Open Source Community. Attend this session to learn more about the testing necessary to ensure suitability for production deployment and the recent focus on STIR/SHAKEN.
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SASE adoption is surging as the space takes shape, but as organizations around the globe celebrate the “new” and “shiny” approach it is critical to remember SD-WAN will always have a home in the business world. Join us as we illuminate why SD-WAN isn’t going anywhere.
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A CBDC is a new form of Central Bank money accessible to the general public, accepted as a means of payment, legal tender, safe store of value by all citizens, businesses and government agencies. Theoretically, a CBDC should enable cheap, secure and real time transfer of value, be accessible without a bank account and be built on an open infrastructure to foster competition and innovation. According to a report published by the Bank of International Settlements (BIS) in early 2020, 80% of Central Banks in the world are currently working on CBDCs (some are just at an initial research stage, though). This session will explain how CBDCs differ from cryptocurrencie and its key benefits, and discuss CBDC developments to date along with their potential in global economies.
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Automation and Digital Transformation are key initiatives that IT should embrace to meet the overarching business objective of doing more with less. As a core component of IT operations, network management should be a key target for streamlining and efficiency improvement. CPaaS, through the tools it offers - including contextual and real-time information sharing, seamless collaboration, and systems orchestration - can play a key role in making network operations more efficient. This session will show how CPaaS can be applied to streamline network monitoring and management through enhanced automation and communications.
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The past year forced businesses to rethink how they communicate (again), both internally and externally. This time, it was more out of necessity than anything. Video finally became an important part of how we communicate, and the work from anywhere strategy finally became a reality. But, despite the changes, one thing remains constant. With all the various communications channels available, voice remains the driver of business success. Sure, other mediums help support business communications and make collaboration easier, but when it comes down to making business decisions, there’s no substitute for voice. This session will look at what’s happened with voice, why it’s still the cornerstone of communications, how a new generation of devices are enabling today’s voice interactions, and how MSPs and other partners can make generate more revenue through voice and related services.
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Making presentations via video meeting and webinar tools has become very popular indeed! Many presenters make cringe-inducing mistakes and therefore lose any power that might have been in their message. This session shows where Geeks go wrong (it all starts way before the presentation itself) and what to do about it, so that their presentations gain POWER and PRESENCE. Technology Geeks that attend this session will be changed forever!
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Value Stream Management (VSM) provides visibility across the business of the organization. The VSMP platform solution is now capable of merging organizations’ data, processes and applications from legacy ALM (Applications Lifecycle Management) into the Cloud with DevOps. This talk will explain how automated toolchains with workflow and policy engines help in creating a system of automated governance and visibility across all business communications and other solutions.
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Remote, hybrid, office, mobile… these are all workforce models that are part of the new workplace environment. It’s not just one or another; in most cases, it’s a combination of them. And it’s not that companies didn’t have these situations prior to 2020, but now, it’s become the “new normal.” What is needed to support these flexible workforce models and ensure workers always have access to high-quality voice? What does it mean for the office, the remote worker, and the hybrid employee? How can you best support these various needs and enable workers to be effective anywhere? What strategies and tools can they implement to support whatever workforce models they have adopted? And importantly, how can they do it in a way that ensures flexibility as needs evolve in the future, whether in the office or at home?
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Why do we believe having a GSA contract is so important? Have you ever tried to rent a car without a credit card? The same scenario exists. The government cannot just buy from you. You need a contract vehicle for the buyer to place an order against. A GSA contract is the fastest and easiest way to get a 'number' to make the buyer's job easier. Many companies believe that simply registering with SAM (System for Award Management) will net you business. Nothing could be further from the truth. SAM registration is required before you can do business with the government, that's all. You must have a contract vehicle for the buyer to place an order against. Get started now with your own GSA contract. The myth is that a company can succeed without a contract and continue to accept open market orders of $3,000 or less. This violates the CICA (Competition in Contracting Act) and is illegal for multiple purchases. The buyer must combine these requirements and place an order with a contract.
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Selecting your White Label Partner for providing Cloud Voice Services under your own brand is one of the most significant decisions you will make. The members of this panel have already made that choice successfully. Each one has successfully launched their brand with a different Partner. Hear their stories, their decision criteria, and what they learned along their journey. Learn from these experts to accelerate your path to success.
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As businesses forge ahead with the new realities of the modern workplace, these realities are creating a need for redefining workflows to ensure operational continuity and efficiency. The simple fact is new workflow processes are needed to support new workforce models. Automation can play a significant role and enhance both internal and external workflows, driving employee productivity and customer experience. The session will look at how automation is being used to drive efficiency, cost savings, and employee and customer satisfaction.
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There’s no doubt cloud computing proved its value over the past year. Without cloud-based services, most of them would have struggled mightily. The fact is cloud is the driving force behind making the new realities of the workplace possible. This session will discuss different deployment models; the applications, services, and tools available through the cloud; implementation best practices; and most importantly, how to maximize adoption of cloud resources to drive operational success in light of today’s workplace realities.
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You can expect to be vulnerable to weather conditions that interfere with IT operations. There are also fires, earthquakes, floods and now a pandemic. What about protests that interfere with IT, sabotage, cyber-attacks, internal staff negligence/mistakes, internal as well as external security breaches? If you are managing resources with customer data, what are the privacy regulations that cover the data and what are your liabilities as the resource managing MSP? Learn more in this session.
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This session is about business continuity. There is more than one metric. Is it the same for the MSP and customer? What is the best metric that produces revenue but limits the MSP liabilities? Do you offer credits for poor performance or refund? What should contract terms cover and leave out?
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FreeSWITCH features in many, many carrier implementations around the world as well as all sorts of other applications too - popular ones being Video collaboration solutions and Multi-Tenant PBX. It is by any measure a leading world class Open Source project. As the VoIP and RTC world moves forwards, the health and vibrance of the FreeSWITCH project not only ensures that it keeps up, but that it very often leads the way! Attend this session to hear from one of the founders of the project about what's been going on recently.
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Have you built your business to create sustainable revenue or did you build it to sell it? How do you make the decision? If you decide to sell, how do you position yourself so it is an attractive business? Much of your business depends on your employees. As a buyer, I want your staff as well as you hardware and software assets. This session will help make the stay or sell decision.
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The past year has seen a wave of business conferencing and collaboration tools being implemented – many of them very quickly to support remote work transitions. In most cases, they worked well enough to make it through the pandemic. But, are you really getting the most out of them? Are your meetings as collaborative and productive as they should be – as they were when everyone was together in one conference room? The fact is they should be and if they aren’t or you think they can be better, this session will discuss the challenges with meeting productivity in a virtual and hybrid world, the tools that are available, and how to make the most of them to maximize productivity.
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Now that you have done all the hard work to build your Open-Source application, how will you convert that hard work into customers? Join us to learn strategies and tactics to build a marketing plan using instructional videos, webinars, case studies, and email campaigns that yield measurable results. A great learning opportunity for business principles, sales, and product marketing team members.
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The use of voice technologies has been growing consistently as natural language processing and natural language generation have evolved and become increasingly capable of enabling complex processes to become automated – enhancing both external customer-facing interactions as well as internal tasks and communications. This panel will discuss how voice technology has evolved and how new voice solutions are driving business results.
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Shadow IT has been both a boon and a challenge for businesses. On one hand, it has enabled employees to leverage tools they have found useful for performing their jobs. But, non-corporate-approved devices, applications, and services can be a major IT headache because they aren’t supported and can present security risks. Most companies have invested or are willing to invest in tools that will support their workforces. That has never been more true than today with the events of the past year and the countless tools and integrations available to support organizational needs. This session will discuss the challenges Shadow IT poses, how companies can eliminate it from their organizations without impacting employees’ ability to perform, and how employees, team leaders, management and IT teams can work together to ensure they have the tools they need to be productive.
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The global COVID-19 pandemic has changed the way that most industries do business. Keeping your telephony presence current, up-to-date, and fluid is all-important in order to inform and service your callers, and to keep your company visible and prominent. This pandemic is ever-changing; your telephony platform needs to be adaptable and responsive to changes in global protocols.
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The cold call and visiting potential customers almost disappeared during the pandemic. You needed to create new and better avenues to reach the potential customer. Developing leads of interested customers has risen in importance and value. This session discusses the changing nature of marketing budgets and how they will change again as the pandemic recedes.
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Customer Experience has become the measuring stick for business success. By driving positive, consistent, and contextual experiences across the customer journey, brands are looking to increase satisfaction, loyalty and, ultimately, revenue. With all the data and communications channels available, it’s impossible to do it without bringing AI into the mix to understand the customer journey and create impactful interactions. But you can’t just add AI into your technology stack and hope for the best. This session will address what can and can’t be achieved with AI, and how to achieve it. There’s a lot that can be accomplished if you understand the realities.
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Digital transformation projects have accelerated significantly as a result of the global pandemic. The UC market is well-positioned to help businesses maximize their new digital technologies to drive better employee and customer experiences. What opportunities exist around data and analytics? How can automation help increase operational efficiency? How does the network itself drive operational excellence? How can various communications and collaboration tools work together seamlessly to delivery optimized experiences?
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The year is 2021 and lots of us are working from home. VoIP & RTC Monitoring tools are no longer a fancy extra, but a mandatory component for any healthy design. Let's explore the most critical metrics in VoIP & RTC, and how we can find issues and resolve them faster than the competition using the QXIP software stack!
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