Wednesday, January 30, 2019
8:30am
Wednesday - 1/30/19
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9:00-9:25am
Wednesday - 1/30/19
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Hot Topics in Tech ()
SaaS applications are quickly becoming the norm for enterprises of all sizes. Gartner has forecasted that enterprise cloud application services will growth with a CAGR ~15% between 2016 and 2020, with a TAM of $75 billion dollars. The aggressive growth of SaaS in the enterprise has significant productivity and user experience implications, particularly as core business applications switch to SaaS delivery. If the cloud is the new data center, then the Internet is the New LAN, but the overarching question is: Is the Internet ready? Will the ‘Internet’ provide the requisite level of performance? This session will provide an overview of Internet routing, explore and discuss the challenges the Internet presents for fast, reliable application connectivity, and industry validated end user expectations and requirements.
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9:30-9:55am
Wednesday - 1/30/19
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Communications Application ()
Privacy and confidentiality are serious concerns and service providers must understand and deliver what is re quired. Likewise, customers must be confident their communications providers meet published standards in order to protect both end customers and the business itself. How do cloud communications services are compliant and what questions should you ask to make sure your provider can meet your regulatory and internal compliance standards?
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Hot Topics in Tech ()
Today’s communication service providers (CSPs) understand the impending need to go fully digital in order to meet the needs of their customers. However, in a world of mergers and acquisitions, changing customer expectations, and rapid innovation, it can be a struggle to understand exactly how to begin on that digital journey toward optimal customer engagement. This session will uncover key areas CSPs need to focus on when implementing a digital transformation strategy.
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SD-WAN Expo ()
Software-Defined WAN enables digital transformation; secure data transfer across the WAN, to and from the cloud, and creates a reliable connection from branch locations to the cloud and meet today's business demands. This session will explore the transformative properties of SD-WAN, elevating the WAN to support our always-on, always plugged-in, SaaS-y business world.
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10:00-10:55am
Wednesday - 1/30/19
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Communications Application ()
While the hype around WebRTC may have quieted, its use in increasing. What has happened in the past year to drive growth? How is web-based communication helping businesses? Panelists will discuss specific, unique implementations of WebRTC.
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Hot Topics in Tech ()
With all the new communications platforms and applications being built, there is a need for VoIP carriers to evolve as well. It is one thing to simply resell dial tone, it is another thing altogether to actually be a carrier. So, what would a next-gen carrier look like? What is an internet-centric telecom built on? What does it mean to be API-driven? What does it take for a VoIP provider to also be a licensed carrier? What's possible with a communications platform that's truly global and next-gen?
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MSP Expo ()
Managed Services Opportunities for Cloud and Hybrid Voice & Unified Communications
MSP-04 The adoption of Voice, UC and Contact Center platforms in the cloud is increasing at a rapid pace. However, even though cloud providers offer SLAs and have a critical responsibility to provide a high level of service, there is still a tremendous opportunity for MSPs to help customers ensure a smooth migration from on-prem to the cloud and to offer ongoing operations services for both their on-prem and cloud users. Given that the cloud doesn't eliminate the need for on-prem devices (e.g. SBCs, CCE Servers, network, etc.) and the cloud providers SLAs typically only extend as far as their own data center network, the customer is left with troubleshooting issues when they don't sit in the responsibility of the cloud provider.
In this session learn more about the market shift to Cloud UC and considerations and opportunities to offer value add Managed and Professional services focused on Skype for Business, Skype for Business Online, Teams, Cisco, BroadSoft, Webex Teams, Avaya and other leading communications and customer experience platforms.
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SD-WAN Expo ()
The C-suite offers unique perspective on digital transformation. Digital-first firms have crossed the threshold, while others are still dabbling in a software-defined, cloud-driven future. So where does SD-WAN fit into this equation, today? This C-Suite only panel will take stock of where SD-WAN stands as an industry.
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11:00-11:25am
Wednesday - 1/30/19
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Communications Application ()
What is the status of the WebRTC 1.0 specifications? What implementations is the market seeing? What new features are available that developers can take advantage of as they create new use cases?
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Hot Topics in Tech ()
When it comes to adopting containers in Telco, Security is the highest adoption barrier. Are you ready to address the security risks with containers? In this presentation, you'll learn about best practices for addressing the top container security risks in a container environment including images, builds, registry, deployment, hosts, network, storage, APIs, monitoring & logging, and federation, automating and integrating security vulnerability management & compliance checking for container images in a DevOps CI/CD pipeline, Deployment strategies for deploying container security updates.
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MSP Expo ()
Hear real stories from managed and IT services providers about their experience in implementing cloud into their service offerings. What are their key obstacles and how do they overcome them? What has worked and what hasn’t? How do they differentiate themselves in an increasingly competitive cloud marketplace? This presentation will present and examine the key findings of a live virtual panel session with MSPs and cloud providers.
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SD-WAN Expo ()
There is a clear trend of companies choosing to move away from traditional, rigid WANs dependent on MPLS. Increased bandwidth, significant cost savings and flexibility are but a few benefits of SD-WAN. This session will provide insight into the ROI of your shiny new SD-WAN deployment.
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11:30-11:55am
Wednesday - 1/30/19
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Communications Application ()
Since the dawn of the smartphone, IT consumerization has played a major role in the way businesses work and use technology. Today the trend continues with businesses adopting new, trending solutions at every level of the tech stack, including business communications. The key, however, is to do it all in real time. Explore how real-time is powering today’s business communications and the benefits and use cases that are emerging, including, enhanced customer service, support and sales capabilities and tools.
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Hot Topics in Tech ()
What's the latest from the FCC on 911, robocall, rural call completion, spectrum and broadband issues and from Capitol Hill following the midterm elections.
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11:55am
Wednesday - 1/30/19
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12:00-12:45pm
Wednesday - 1/30/19
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Communications Application ()
From Loss Leader to Profit Center: Turning Every Customer Engagement into a Revenue Opportunity
CA-06 Customer Service has traditionally been accepted as a loss leader. With modern engagement strategies, increased internal collaboration, and so many potential contact points, new tools are helping businesses turn the customer interaction model upside down. The result is an ability to look at every engagement as a revenue opportunity.
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Hot Topics in Tech ()
Now that GDPR has gone into effect, how have the new rules impacted businesses and customers and what should you expect to see going forward with regards to data privacy and security. What new requirements may be coming?
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SD-WAN Expo ()
From the time of its entrance to the main stage, SD-WAN continues to serve industry well living up to the hype at every turn. One area, in particular, where this maturing solution shines is application performance. This power lunch will explore how SD-WAN is able to keep its promise of application performance from a few industry leaders.
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1:00-1:25pm
Wednesday - 1/30/19
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Hot Topics in Tech ()
As businesses evolve to support a complete digital experience, a challenge has emerged to one of the most basic questions of doing business: How can I truly “know my customer?" In the world of data breaches and identity theft, legacy programs of identity proofing and identity verification do not instill a high level of confidence in the end user’s claims. New technologies and approaches are needed to deliver a high level of digital trust with your new customers as you seamlessly onboard them to your service. Customer Identity and Access Management (CIAM) can present unique identity management challenges: the scale is larger, the data may be more sensitive, business risk is heightened, and a whole new category of attack-based vectors can potentially unfold – a true identity crisis can emerge.
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SD-WAN Expo ()
A future filled with billions of connected devices elevating every aspect of life is not far off, but before the IoT is able to meet the mark questions loom. SD-WAN stands to play a clear role in turning these projections to reality, and this session will take attendees to the digital crossroads where IoT and SD-WAN come together.
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1:30-1:55pm
Wednesday - 1/30/19
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Communications Application ()
Four Seasons Chat: Putting Customers at the Center of the Omnichannel Conversation
CA-08
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2:00-2:55pm
Wednesday - 1/30/19
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Communications Application ()
Leveraging Cloud for Business Efficiency and Operational Sustainability
CA-09
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Hot Topics in Tech ()
To remain competitive, communications providers have to constantly innovate and reinvent their service capabilities. How are new technologies enabling more agile response to customer demands? What role do virtualization, DevOps, APIs, containerization, and open source technologies have in driving innovation and competition?
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MSP Expo ()
With Gartner expecting cloud migration to affect $1 trillion in IT spending by the end of 2020, it is clear there is money to be made. Cloud computing is one of the most disruptive technologies today, promising lucrative opportunities for those ready to meet this demand. This session will help you discover ways to lower your Customer Acquisition Cost (CAC), set-up winning customer-acquisition budgets, and make the investments necessary to acquire ideal clients. You'll also learn clever ways to reduce CAC, build a strategy for increasing the value of your business through monthly recurring revenue (MRR), and adopt new tactics to increase the lifetime value of the customer relationship.
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3:00-3:25pm
Wednesday - 1/30/19
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Hot Topics in Tech ()
Today’s opportunities are too big for any one company to seize on its own. They cross industries, span the globe, and require rapid implementation of fast-moving technologies. Only by bringing together a multiparty ecosystem of complementary partners can we hope to efficiently address the many facets of a complex global challenge. This session discusses an innovation model based on “massive inclusion,” which requires that everyone needed to move a solution forward should be in the room together communicating. Massive inclusion stems from an expanded view of diversity and emphasizes unified collaboration. It brings together everyone affected by an industry issue—from the CEO, to the warehouse worker, to the end customer—and embraces the full spectrum of ethnicities, genders, backgrounds, cultures, orientations, and workstyles.
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MSP Expo ()
Traditional marketing is officially a thing of the past. Product and customer experience is officially the new “brand” that consumers recognize. But what does this mean for MSPs? Join Chris McGovern from Presh Marketing Solutions as he discusses the new consumer decision process, and what action your business must take now in order to remain relevant.
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3:30-3:55pm
Wednesday - 1/30/19
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Hot Topics in Tech ()
Best Frenemies: Aligning your Sales & Marketing Strategies for Maximum Results
HT-11
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SD-WAN Expo ()
For far too long security served as an afterthought for far too many organizations. Now, as digital first forms dive headfirst into the cloud and the digital age security is more important than ever. This session will explore securing your software defined WAN deployment.
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4:00pm
Wednesday - 1/30/19
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4:30pm
Wednesday - 1/30/19
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5:00-7:00pm
Wednesday - 1/30/19
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Thursday, January 31, 2019
8:15am
Thursday - 1/31/19
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8:30am
Thursday - 1/31/19
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9:00am
Thursday - 1/31/19
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9:30am
Thursday - 1/31/19
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Keynote Presentation ()
ITEXPO Keynote Presentation by Google Cloud - Machine Learning and Team Communication
K-04 The way we work is changing. Teams are no longer confined to single offices, but span the entire world. In fact, more than half of the workforce will contribute remotely by 2020, so businesses require purpose-built tools to help employees succeed. As a result, it’s important to build tools reflective of the way we work, accelerating productivity, as opposed to being a roadblock to getting work done. The communications tools of the future will bring us closer together and make collaboration more productive whether we’re in a meeting room, at our desks, or on mobile while on the road, and machine learning is playing an increasingly important role. In this session, Google Cloud Office of the CTO Executives Diane Chaleff will discuss the changing communication landscape in the enterprise, including:
- Why users appreciate specialization in an application over one with many functions
- How to adjust strategy and product design to meet team the collaboration needs Google continues to see
- Machine learning’s role in facilitating team collaboration and communication, like bots and audio/visual suggestions
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10:00-10:25am
Thursday - 1/31/19
10:00am
Thursday - 1/31/19
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10:30am
Thursday - 1/31/19
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10:30am
Thursday - 1/31/19
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11:00-11:25am
Thursday - 1/31/19
11:00am-4:00pm
Thursday - 1/31/19
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11:15am
Thursday - 1/31/19
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11:30-11:55am
Thursday - 1/31/19
12:00-12:55pm
Thursday - 1/31/19
1:00-1:55pm
Thursday - 1/31/19
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Communications Application ()
Making Messaging Work for Your Enterprise and Why It Should Be a Priority
CA-12
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Hot Topics in Tech ()
Today’s economy is driven by seamless customer experiences. Product quality is a given and it’s become just as important to deliver consistently positive experiences from start to finish. Data availability is key to meeting these high customer expectations, and IT leaders are finding that they aren’t only tasked with backing up servers, but they’re also responsible for ensuring the delivery of flawless customer service in the face of emerging challenges. This panel will discuss these new challenges, how to identify and address organizational risk, understanding the impact of downtime, preparing for disaster, and ensuring recovery capabilities
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SD-WAN Expo ()
New investments in cloud and smart digital workplaces are dramatically shifting investments away from traditional branch architectures. These priorities propel investment in new software-defined solutions that can simplify management, control and visibility across campus and branch networks. In this session, we will explore key customer priorities driving SD-WAN and define how to secure and optimize user services across WAN, LAN and WLAN in any location.
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2:00-2:25pm
Thursday - 1/31/19
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Communications Application ()
In another example of consumerization of business tech, mobile messaging is becoming an increasingly important part of communications capabilities for businesses. But, it’s not always easy to deploy or manage or integrate into existing capabilities – both from a tech and adoption perspective. Why is messaging becoming critical, what are the benefits, and how can you make it part of your communications landscape?
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SD-WAN Expo ()
The real value in SD-SWAN is hyper-converged edge computing. SD-WAN coupled with NFV is the key. Orchestration of network services, applications and fog computing makes the story richer and more compelling for customers to make the decision to start their journey.
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2:30-2:55pm
Thursday - 1/31/19
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Hot Topics in Tech ()
In a follow-up to last year’s conversation at ITEXPO, this session looks at real data to show how the robocall epidemic continues to get worse and worse, and how it is negatively impacting the ability of businesses to connect with customers on their telephones. What does that mean for companies whose businesses involve selling telephony services, and where and how this is likely to shake out.
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3:00-3:55pm
Thursday - 1/31/19
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Communications Application ()
CPaaS is a rapidly evolving technology. Learn the important elements to focus on in order keep your company ahead of the competition with the best communications capabilities for your business needs.
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Hot Topics in Tech ()
There’s no time to be offline. This becomes especially true as the Internet hosts more and more business-critical applications and services. While 5G is still around the corner, the throughput available today from cellular service providers can outperform traditional broadband circuits, and is often installed as a secondary network uplink for business continuity/ cellular failover. Yet backup is only the beginning. Wireless connectivity is easy to deploy, and is as fast as many wireline alternatives while being more resilient against service interruptions, making it increasingly viable as a primary connection. This panel will explore the use of wireless for enterprise including fixed wireless for wireline replacement, using wireless to back up wireline, and other use cases for evolving wireless technologies including 5G and the introduction and use of shared spectrum for wireless based on CBRS.
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MSP Expo ()
Midsize organizations face a daunting challenge. They are under attack by the same sophisticated security threats as their large enterprise counterparts, yet lack the financial resources, skills and staff to implement the advanced protection they need. The same challenges are placed onto the shoulders of service providers, who are entrusted to support these midsize enterprises. With 87% of midsize enterprises investing in security-as-a-service over the next 12 months, how are MSP’s adapting? In this session, Ken will present a new approach MSPs are taking to address this security gap and to answer the call from their clients for more robust risk management in a more simplified, cost-effective, and flexible way -- from the cloud.
Attendees will learn:
- The advantages and disadvantages of utilizing security-as-a-service -- from an MSP perspective
- How MSPs are tackling multi-cloud and hybrid IT challenges by utilizing cloud-delivered security
- Real-world use cases being addressed by MSPs and the value they are generating as a result
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SD-WAN Expo ()
Explosive SD-WAN projections illustrate a clear opportunity for vendors, but more importantly the channel and adjacent markets make for low hanging fruit. MSPs, VARs and ISPs are in a unique position to strike while the iron is hot with networking services shaping the future. This session discusses how MSPs, VARs and ISPs can leverage this up-and-coming technology.
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4:15pm
Thursday - 1/31/19
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4:25pm
Thursday - 1/31/19
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8:00pm
Thursday - 1/31/19
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Friday, February 01, 2019
8:30am
Friday - 2/1/19
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9:00-9:55am
Friday - 2/1/19
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Communications Application ()
With an endless list of collaboration tools and services to choose from, how can businesses select and implement ones that will keep them ahead of their competition? What are the options, what do they all mean for businesses and teams, and what best practices should businesses leaders follow to drive adoption and growth?
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SD-WAN Expo ()
There is no room for questions when it comes to quality of service when it comes to application performance. Whether it’s voice, video, or your favorite SaaS application, QoS is key. SD-WAN removes QoS doubt, learn how in this session.
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10:00-10:25am
Friday - 2/1/19
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Communications Application ()
The ability for leadership teams to collaborate with global offices and remote workforces has changed dramatically, both in the technology being used and the methods used to communicate. Over the last 25 years the business world has made the slow transition from basic conference call technology to high capacity phone bridges, then to dedicated video conferencing rooms. Most organizations have stalled on the use of standard desktop, browser-based video conferencing but even the most updated and expensive video conferencing solutions have significant limitations, with live meeting participants often experiencing latency, buffering, and even complete video meeting failure with as few as 25 active participants. This session considers a hybrid alternative, combining video conferencing and video streaming to enable high-quality, scalable, two-way conferencing.
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MSP Expo ()
Atlanta spent millions to clean up the Ransomware attack earlier this year. Could the city have been better prepared? Would the damage have been so crippling? Lack of resources often lead to gaps in security posture leading to costly and inconclusive incident response ventures. This talk will use the recent Atlanta ransomware incident and how the city responded to it. We will use Atlanta as a case study in examining the costly mistakes of being underprepared.
The goal of this presentation is to provide insight to IT and organizational decision makers of the incident response process, costs, outcome, and how preparing can prevent costly IR ventures.
This talk will cover the following topics: - The Atlanta ransomware incident and timeline; - Incident Response process; - The true costs of being underprepared.
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10:00am
Friday - 2/1/19
10:30-10:55am
Friday - 2/1/19
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MSP Expo ()
This session will give business leaders concrete takeaways that will help them build and retain stronger vendor/provider relationships. These include setting common goals, reviewing expectations and needs and identifying resources to help win deals and gain traction.
Exactly how vendors approach the MSP means everything to the relationship. In a competitive landscape its importance for MSPs get up and running quickly, but deeply understanding the business model and finding ways to accelerate how MSPs can operationalize or monetize a service has to be done the right way so that the relationship that is built can be a strong-long lasting one.
It’s not only about signing contract. Education and team building needs to happen at the very start. Onsite and virtual workshops will take this relationship to the next level. Working together from the beginning will transform the MSP business into a trusted partner. MSPs can’t just wait for a new checkpoint such as a new hardware/software refresh. They need to be proactive in order to keep relationships between vendors and customers strong. Without it, it makes it challenging for both parties to succeed.
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SD-WAN Expo ()
Operators around the globe are eager to become Digital Service Providers (DSP), moving away from the current Communications Service Provider (CSP) business model. This requires them adopting strategies using virtualization, automation and DevOps. SD- WAN is also a promising component of this, but there are challenges.
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11:00-11:55am
Friday - 2/1/19
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Communications Application ()
Mobility is a key component to building an efficient, agile digital business. As part of a digital transformation strategy, you need the right tools in place that will not only enable your teams to work and collaborate anywhere or any device, but to do so in a secure and effective way leveraging smartphones, tablets, wearable devices, in addition to more traditional laptops. What is your best path forward for driving collaboration and productivity in a mobile environment without sacrificing security?
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SD-WAN Expo ()
Dive into what lies ahead for SD-WAN, and what that means for digital transformation initiatives and the modern enterprise moving forward in SD-WAN Expo’s closing session.
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11:00am-2:00pm
Friday - 2/1/19
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1:45pm
Friday - 2/1/19
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