Conference Program

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm
Conference Fee Guarantee

Days


Tracks

Tuesday, February 11, 2020
1:00-5:00pm
Tuesday - 2/11/20
Business 2020 Workshop (Room 305)
We’ve recruited the industry’s foremost experts to share insight on demand for the latest breakthroughs in cloud communications, IT services and business development. Compliance experts will detail what to look for in a UCaaS partner to gain competitive advantage in regulated markets like healthcare and finance. Learn sales strategies that demystify APIs, artificial intelligence and next-gen cloud services for non-tech savvy customers. Network with managed service providers, industry association executives and business leaders Agenda also includes: Proven customer acquisition and retention strategies Channel partner-vetting for small businesses Proven sales and marketing practices for solutions providers Onsite Training: You’ve read about 5G, AI and the latest in cloud communications. Now it’s time to learn how to use it. Free training from tenured telecom pros to provision, manage and utilize your business communications services platform efficiently and without complexity.
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  Business 2020 Workshop
7:00pm
Tuesday - 2/11/20
(Shuttle from Main Entrance)
Join us for a trip to the Seminole Hard Rock Hotel & Casino. The recently renovated casino has nearly 200 table games, thousands of slot machines, multiple bars and fine dining. Shuttle will be available from the Greater Ft. Lauderdale/Broward County Convention Center to the Casino.
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Wednesday, February 12, 2020
7:00am
Wednesday - 2/12/20
  
8:30am
Wednesday - 2/12/20
(Third Floor Lobby)
Continental Breakfast - SPONSORED BY INTRADO - Full conference pass holders only
X-01
  
9:00-9:55am
Wednesday - 2/12/20
Future of Work (Room 221)
Voice Assistants and Chatbots: What You Can and Can't Do... and What We Want to Be Able to Do
FOW-01
Principal
J Arnold & Associates
Group Editorial Director
TMC
Head of Growth and Education
Smith.ai
Senior Director of Solutions Engineering
netsapiens
Voice assistants and chatbot penetration continues to grow, creating not only a demand for new AI applications and voice-enabled devices, but also ensuring voice’s future as a critical business communications channel. That creates and opportunity to leverage current and emerging AI technologies to create innovative new business models. This session will look at what is currently possible with AI-based interactions, what isn’t and what is on the horizon based on what we want (and what we think we want).
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Business Communications Solutions (Room 304)
Will Microsoft Teams Replace the PBX?
ITE-01
President and Principal
PKE Consulting LLC & UC Strategies.com
General Manager
Ingate Systems
CTO
Viirtue
Managing Director
TeamMate Technology
Senior Vice President of Sales and Marketing
Voyant
Microsoft, Slack, Zoom, Cisco and several other brands are doing their best to bring Unified Communications to the mainstream. Collaboration tools from these vendors, including video, conferencing, enterprise collaboration, chat, whiteboarding and more, are gaining widespread acceptance in the workplace. But there’s a problem: Their vision of collaboration does not play well with the traditional PBX. Microsoft with its Skype successor, Teams, has made the largest impact. With more than 15 million daily active users (and growing, including the migration of 50 million Skype for Business users, is creating a real conflict for businesses. Businesses want the new communications tools, which are often part of their Office 365 licenses, but adopting the Teams model may mean giving up PBX features on which they rely, because it’s confusing and inefficient to operate two separate communication systems. This session will explore this trend in detail by comparing the latest offerings from the new world of UC&C, considering real-world deployment models, offering options for enterprises looking for the best of both worlds, and discussing what the future holds.
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Service Provider Solutions (Room 305)
Why Service Providers Need to Understand AI
ITSP-01
Director of Marketing
Wildfire
SVP, Products & Marketing
netsapiens
EVP/CTO
Phone.com
Principal Analyst
neXt Curve
Global Head of Mobile Networks Marketing
Nokia
Artificial intelligence use cases are emerging in nearly every market. So what will it mean to service providers? In a data-driven world, how can service providers leverage AI to deliver better customer experiences, build new partnership models, and create new product and revenue opportunities? This session will discuss the emergence of AI and its potential to revolutionize the service provider market.
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MSP Solutions (Room 316)
Are You Prepared to be Hacked? It’s Not a Matter of If, But When
MSP-01
Senior Technology Analyst & EDUcast Host
Telecom Reseller
Chief Security Strategist
Cybersafe Solutions
Senior Security Analyst
WatchGuard Technologies
If you’re an MSP, consider your business a prime target for sophisticated hackers. You don’t want your company to be the gaping hole in your customers’ security posture. It’s not only detrimental to them, but consider the devastation to your reputation and ability to ever build trust again. How can you effectively protect your business from malicious attacks to keep your customers safe? How do you develop and implement an effective security posture? What tools do you need to ensure security standards are always being maintained? What strategies do you need to ensure today’s efforts aren’t lost tomorrow as threats evolve?
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Open Source Solutions (Room 317)
Battling Robocallers - a STIR/SHAKEN Tutorial
OSW-01
CMO
TelcoBridges
Service providers continue their battle with robo-callers and plan to use the STIR/SHAKEN framework to contain the illegal and illicit traffic. In this session, we'll share a tutorial on STIR/SHAKEN, explain what it will do and what it will not do.
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SD-WAN Solutions (Room 315)
State of SD-WAN -- A View from the C-suite
SDW-01
CEO
Adaptiv Networks
Senior Director, Product Management
Oracle
Co-founder, Chief Technology Officer
Aryaka Networks
Managing Editor & SD-WAN Conference Chair
TMC
CRO
CloudGenix
CIO
Aaron's
This quickly "matured" technology is a driving force enabling digital first firms to embrace the cloud and optimize operations. This panel discussion brings industry leaders together to take stock of where SD-WAN is as a technology and where it has to go.
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  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
9:00-9:25am
Wednesday - 2/12/20
AIOps Solutions (Room 222)
AIOps: From Myth to Reality in 12 Months
AIOPS-01
A year ago at AIOps Expo, we realized AIOps was really just a conversation piece – something people were starting to talk about but nobody really understood it’s full impact. We’ll kick off AIOps Expo 2020 with a look back at the past 12 months to understand where the market has come in 2019 and what is the current state of AIOps.
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  AIOps Solutions
9:30-9:55am
Wednesday - 2/12/20
AIOps Solutions (Room 222)
AIOps Maturity Model
AIOPS-14
Solutions Architect
StackState
The IT operations landscape is changing rapidly with adoption of dynamic infrastructures, including hybrid clouds, containers, and microservices. Legacy vendors are struggling to adapt their products to fit these modern architectures and to deal with the volume, variety and velocity of data generated. The glue that brings the layers together is innovations in the application of Artificial Intelligence (AI) for IT Operations. The AIOps Maturity Model will help organizations understand their AIOps Maturity and high-level strategies to grow their AIOps capabilities.
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  AIOps Solutions
10:00-10:55am
Wednesday - 2/12/20
AIOps Solutions (Room 222)
APM Meets AIOps
AIOPS-02
As applications become increasingly complex and data-intensive, they inevitably put a bigger strain on IT teams and APM tools. Are we at a point where AIOps and APM can intersect and leverage artificial intelligence and machine learning to identify, diagnose, and fix application problems? This session will consider the evolution of complex application architectures and potential applications of AI for APM.
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Open Source Solutions (Room 317)
Geo-Fencing: Security for Evolving Threats
OSW-02
President
Voneto
VoIP security has never been more challenging and supporting an increasingly-mobile user population requires new ideas to minimize risk... Scans, probes, and outright attacks are overwhelming--and without a proactive VoIP security strategy, disaster is inevitable. This session will review real-world business cases and evolving best-practices for securing your VoIP environment. From geo-fencing and dynamic whitelist/blacklists to flow controls and other techniques, we will cover a range of low-cost practical solutions that can be implemented in your network today.
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  AIOps Solutions
  Open Source Solutions
10:00-10:25am
Wednesday - 2/12/20
Future of Work (Room 221)
From IVR to Alexa: Humanizing Voice Apps
FOW-02
CEO/ Telephone Voice Talent
The IVR Voice.com
This session will discuss the development and creation of the voices behind AI-driven applications.
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Business Communications Solutions (Room 304)
Five9’s Digital Transformation
ITE-02
Dir, Solution Consulting
Five9
Digital transformation is happening in businesses across industries as they seek to take advantage of the latest digital technologies to deliver great customer experiences and generate new revenue opportunities. That invludes companies in the tech space themselves. This session will detail the DX journey Five9 went through and the results it has seen.
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Service Provider Solutions (Room 305)
Using ML and NLP to Provide a Better Experience and Generate Communications Revenue
ITSP-02
Director of Marketing
Wildfire
The digital transformation wave has introduced unprecedented volumes of data, yet so much of it remains untapped. The truth is, the communications engagements users have all day long with colleagues, customers, friends, and family members, provide a significant opportunity. This session will discuss how communications service providers can leverage artificial intelligence and machine learning technologies to take advantage of the information that crosses their networks every moment to build new revenue opportunities and further monetize their networks and services, while at the same time, delivering users better, more engaging and personalized experiences. Everybody wins.
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MSP Solutions (Room 316)
Why MSPs Need HIPAA Compliance to Grow MRR
MSP-02
President/CEO
Compliancy Group
VP of Channel Engagement & Cybersecurity
Compliancy Group
SD-WAN Solutions (Room 315)
The Covergence of Network and Security
SDW-02
VP SD-WAN
Windstream
SD-WAN is rapidly transforming how networks operate and how application performance and resiliency are optimized with intelligent algorithms to deliver the established business policies. Security has always been the number one concern for network operators and SD-WAN security features have enabled businesses to utilize cost-effective high bandwidth broadband options. To further protect customer data, the next wave of SD-WAN enhancements will incorporate more advanced security features including next generation firewalls and Unified Threat Management features. SD-WAN includes the flexibility to deploy security in a tailored fashion to meet your needs – on-premises with a dedicated device or integrated into the SD-WAN device, in the cloud, or as hybrid solution with a combination of on-premises and cloud-based security. SD-WAN provides unprecedented visibility and control enabling network administrators to quickly identify anomalies and take corrective action on a network wide basis or on a granular location or device basis. These new big data insights also provide the intelligence to upgrade network elements based on emerging traffic patterns to avoid congestion and potential failures.
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  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  SD-WAN Solutions
10:30-10:55am
Wednesday - 2/12/20
Future of Work (Room 221)
Use AI To (Virtually) Hug Your Customer
FOW-03
Director Strategic Communications, Cisco Contact Center
Cisco
You’re in a taxi on your way to the airport when your airline app sends you a notification message, an email, a phone call, and a text. “Hi, Barbara, your connecting flight #2001 has been cancelled due to poor weather conditions. I see that tomorrow is your birthday, so we want to get you home safely today. We have two alternative flights for you. Please select your preference.” From your smartphone app, you select the flight. The app replies with flight confirmation information, and follows up with an email and a text. The airline knows who you are, they know your situation, they know when it’s your birthday, they know about the cancelled flight, and they know your preferred connecting cities based on past flights. Later, when you arrive at your connecting city, you receive another notification inviting you to their lounge for a birthday drink, along with its location. This is the power of cloud data analytics and artificial intelligence (AI) and it’s revolutionizing the business-customer relationship. But, in order to achieve this result, businesses need to realize the role AI and machine learning (ML) can play within its customer service-focused systems such as the contact center. AI and ML can provide bot self-services and virtual customer assistants to help agents with real-time context, cognition, and intelligence. AI helps you predict what each customer will need next, and it puts context around the customer experience and delivers it across every channel. AI can also remove mundane tasks and ensures agents have information at their fingertips, so that they can care for each customer at a highly tailored, individualized level. This session will discuss: The role AI & ML will play in the future of business-customer relationships, and how AI & ML will not only simplify business processes when it comes to customer service but also greatly enhance the customer’s experience, building stronger bonds of loyalty and trust.
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Business Communications Solutions (Room 304)
Case Study: Digital Transformation at Aaron's
ITE-03
Innovation is the key to every business' ability to survive and thrive in today’s accelerating digital age. What most don’t understand is how to navigate through all the changes and challenges.  This case study will describe why it needs to start with the culture and processes, supported by technology investments, that leads to increasing “clock speed” of the organization.
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Service Provider Solutions (Room 305)
The Greatest UC&C Opportunities from a Revenue and Margin Perspective
ITSP-11
SVP, Products & Marketing
netsapiens
With 30 Million+ businesses in the United States, how do you carve up your niche to sell your services to.  Some service providers have carved up the country by geography, others have scaled the country by focusing on specific verticals with customized UC offerings and pricing. In this session we will diiscuss some of the lessons learned from over 150+ service providers in this space providing insights to guide your strategies.
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MSP Solutions (Room 316)
IT Automation is a Game Changer for Modern MSPs
MSP-03
Strategy & Capability Owner for Automation and Analytics
Fujitsu
SVP, Global Marketing
Resolve Systems
With the power of cross-domain IT automation, the world’s leading MSPs are automating thousands of services every day, ranging from high-volume repetitive tasks to incredibly complex processes and service offerings. Automation is a game-changer for modern MSPs, and can benefit organizations in a number of ways. Now, MSPs can automate across entire IT ecosystems, seamlessly connecting infrastructure that is oftentimes siloed. Some MSPs have seen as much as a 40% reduction in man hours by automating user onboarding and offboarding, and a 90% reduction in mean time to resolution (MTTR) by automating incident validation, diagnosis, and remediation. Others have added millions to their bottom line by automating network management changes that enable them to onboard new customers more quickly and at scale. This session will describe how automation platforms can enable MSPs to run faster and more efficiently, while fueling innovative new services that give them a competitive edge.
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SD-WAN Solutions (Room 315)
Building a Successful SD-WAN Architecture
SDW-03
Solutions Manager
Singtel
SD-WAN provides the flexibility to choose the most optimal transport and dynamically steer traffic over a mix of MPLS circuits, the public Internet, or even wireless LTE connections. Architecture success is based on a few key performance and management tools. We will discuss how to achieve end to end network visibility of the underlay network and the overlay application delivery, Optimize routing protocols and Enhance security beyond Ipsec.
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  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  SD-WAN Solutions
11:00am
Wednesday - 2/12/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Expect More in 2020: Embrace Innovation to Make Money
K-07
Marie Douglas
Vice President, Global Technology Service Providers
IBM
Learn how to capitalize on the next phase of IT, and turn innovation into dollars. Understand top trends, including security, AI and open source and what thought leaders like IBM and leading analysts recommend.
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  Keynote Presentation
11:30am
Wednesday - 2/12/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Poly
K-08
Tim Root
Vice President of Products
Poly
  Keynote Presentation
12:00pm
Wednesday - 2/12/20
(Floridian Ballroom, 3rd Floor)
Conference Luncheon - Full conference pass holders only
X-02
  
1:00-1:55pm
Wednesday - 2/12/20
AIOps Solutions (Room 222)
Migrating AIOps from Technology Pigeon Holes to Holistic Ecosystem Management
AIOPS-05
Solutions Architect
Kemp Technologies
How can AIOps evolve from the analytics of technology focused verticals to improving the digital transformation and application experience that businesses value? In this session, we will look at today's limitations for AIOps to deliver on the promise of digital transformation and application experience (AX). How do we evolve the industry from technology vertical-based solutions to holistic ecosystem the caretakers that can translate business/application needs within an end-to-end technology solution?
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Future of Work (Room 221)
Meet Your New AI-enabled Business Communications
FOW-05
CEO
Glance Networks
CTO & VP of Technology
Unified Office
CEO
Phone.com
AVP of Product Marketing
RingCentral
Partner
IntelliCom Analytics
Business communications has long suffered from inefficiencies that create redundant effort and wasted time – time that would be better used for generating business opportunities and revenue. AI is helping solve many of these communications challenges by driving more efficient processes using the massive amounts of data businesses and their customers generate. It’s no longer a theory – it’s a must in order to deliver the best in customer experiences, enable workers to maximize their productivity, and support digital transformation initiatives. This session will discuss the trends driving the use of AI in business communications, and how they are impacting businesses, their customers’ experiences and, ultimately, helping companies grow.
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Business Communications Solutions (Room 304)
Paving the way to Digital Transformation
ITE-05
Managing Director for North America
Wildix
CMO
Thrio, Inc.
SVP- Strategic Alliances/Chief Compliance Officer
Phone.com
Vice President, Commercial Integrated Solutions
Frontier Communications
Mobility is a key engine for business growth, paving a foundation for Digital Transformation and delivering more intelligence to mobile workforces. These technologies enable better customer service, new revenue opportunities, operational efficiency, and greater employee satisfaction – if they are deployed in ways that accommodate the need of both business teams and IT that must manage them. This session will discuss the Digital Transformation needs of all key stakeholders, the questions that every business should ask to understand workflows and application requirements, and the steps required to develop an effective and forward-thinking strategy for Digital Transformation that ensures positive outcomes while accounting for future needs.
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Service Provider Solutions (Room 305)
Can STIR/SHAKEN End the Spam Robocall Deluge?
ITSP-05
Director of Systems Engineering
Sansay
CEO
TransNexus
Senior Product Manager
Neustar
Principal Solutions Architect
iconectiv
Spam calls with spoofed caller IDs have reached unprecedented levels, to the point where people simply refuse to answer calls. They are easily the biggest segment of consumer complaints to the FTC and the number of robocalls on a monthly and annual basis continues to climb. Reports suggest as many as 4/7 billion robocalls were placed in July in the United States. While the TCPA theoretically should protect against spoofed robocalls, technology has evolved in a way legislators simply could not project almost three decades ago. So, if technology is the problem, it should also be the solution. Enter STIR (Secure Telephone Identity Revisited) and SHAKEN (Signature-based Handling of Asserted information using toKENs) standards. This session will discuss the spoofed robocall epidemic, who bears responsibility for protecting subscribers, and how can modern technology help eliminate this growing problem and hopefully make it possible to actually know who is calling again.
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MSP Solutions (Room 316)
New MSP Growth Opportunities and Go-to-Market Strategies
MSP-05
Senior Technology Analyst & EDUcast Host
Telecom Reseller
CEO
Xaas1
Chief Revenue Officer
CoreDial
Chief Digital Officer - Comms/CSI Market
IBM
Chief Channel Officer
Pax8
Today’s IT services landscape can be confusing for MSPs looking for an edge over their competition. What services offer the best opportunities for market share and revenue growth? Which ones make the most sense to integrate into existing service offerings? What are the best vendor selection strategies? What is the best customer acquisition strategy? Is it better to specialize or generalize? This session will discuss the opportunities that await MSPs and how they can most effectively take advantage of them to build their businesses.
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Open Source Solutions (Room 317)
Democratizing Communication Services and Infrastructure
OSW-03
CEO
Cloudonix
Consumer communications is changing all over. In-app/in-web communications are rapidly changing the way businesses communicate. Companies like Twilio/Nexmo had dramatically enabled this change - but there are other options, apart from Voice calls and SMS. This session will deal with contextual communications and its applicability for customer management, lead acquisition, customer care and more - how it can be leveraged, how it can improve your business and most importantly - what kind of impact it can have on your business. This session is ideal for developers, product managers/owners and entrepreneurs.
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SD-WAN Solutions (Room 315)
Seeking an SD-WAN Standard
SDW-04
Vice President of Connectivity Solutions
Comcast Business
Managing Editor & SD-WAN Conference Chair
TMC
Head of Digital Services
Fujitsu
Join MEF SD-WAN experts for an in-depth discussion of MEF’s latest work on SD-WAN policies and service attributes for Application Importance, Zones for user/host isolation, Multiple Overlay Topologies, and Underlay Connectivity Services required to deploy an SD-WAN service plus new work in Application Security and Service Activation Testing for SD-WAN Services.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
2:00-2:55pm
Wednesday - 2/12/20
Service Provider Solutions (Room 305)
Implementing Kari's Law and Other New E911 Requirements
ITSP-06
Vice President, Regulatory, Policy, External Affairs
Intrado
VP of Business Development
SkySwitch
Group Editorial Director
TMC
President
Voyant
Senior Director of Solutions Engineering
netsapiens
The FCC recently submitted a Report and Order defining new rules around the implementation of Kari’s Law, Ray Baum’s Ct, and other 911 dialing and notification mandates. What are these new requirements, how do they impact service providers, and what do providers need to do to ensure they and their customers are compliant with these regulations?
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MSP Solutions (Room 316)
Simple Automation to Revenue
MSP-06
Tigerpaw
Senior Technology Analyst & EDUcast Host
Telecom Reseller
Director of Marketing
Perspectium
EVP Sales & Marketing
rev.io
Head of Product Marketing
Martello Technologies
As MSPs continue to grow their businesses and add new services to their offerings, the strain on their staff increases with each new customer or product. Automation can enable MSPs to operate more efficiently and allow teams to focus on their core workloads and mission critical tasks for their customers. Likewise, their customers can be assured their needs are able to be addressed efficiently – whether through automated processes or manual intervention, depending on their nature. This session will look at the kinds of tasks that MSPs can automate, what automation capabilities are available, and how to effectively implement them.
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SD-WAN Solutions (Room 315)
Securing Your WAN
SDW-06
Sr. Director of Systems Engineering - GSI
Fortinet
Sr Network Architect
HughesON
VP of Product and Solutions Marketing
Aryaka Networks
CTO & Co-founder
WAN Dynamics
Managing Editor & SD-WAN Conference Chair
TMC
While the SD-WAN marketplace offers options, it is important to place priority on security. Whether it is embedded in your SD-WAN solution or you're forced to overlay security, it's critical to do so with the best fit for your firm. This panel discussion will explore the security side of your software-defined WAN.
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  Service Provider Solutions
  MSP Solutions
  SD-WAN Solutions
2:00-2:25pm
Wednesday - 2/12/20
AIOps Solutions (Room 222)
Business Service Reliability with AI
AIOPS-06
AVP – Business Development
GAVS
The value of AI is not found in the algorithms or how fast and accurately large quantities of data can be processed, but rather the ability of organizations to harness the technology to help propel their businesses. Business Service Reliability directly affects the bottom-line of any organization and is a higher calling to address with AI in IT Ops. This session will focus on the Business value of Service Reliability rather than focusing on intelligent alerting, noise reduction, capacity automation and auto scaling,
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Future of Work (Room 221)
Case Study: Enhancing Customer Experience with AI
FOW-06
Chief Information Officer
RandallReilly
This session features a business that believes CX is the new competitive battleground. Greater competition and growing consumer power have eroded traditional product- and service-based differentiation, forcing firms to seek new, more durable forms of competitive advantage. CX is the only sustainable source of competitive differentiation. With this goal in mind, SimpleTire set out provide information to its customers at a speed ‘Faster than Real Time.’ The wise say you can’t predict the future but, the fact of the matter is that we must, or we can’t keep up with the present. When a customer needs help, companies need to know a great deal ahead of “real” time in order to make decisions quickly enough. This session explores the process SimpleTire went through to accomplish that by creating a system to convert (a) text to speech, (b) speech to text, and (c) intelligent conversation with customers using chatbots.
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Business Communications Solutions (Room 304)
Going Native, Mobile Native That Is: How to Fall in Love with Your UC&C Experience
ITE-06
Senior Director of Solutions Marketing
Metaswitch Networks
The shift of UC to the cloud has improved efficiencies and costs, but often has failed to improve communications and collaboration for the growing mobile workforce. Current “PBX-era” OTT mobile UC solutions have low adoption because they fail to deliver the usability and quality needed to drive significant use in today’s “smartphone era.” This under-utilization of UC platforms wastes enterprise investment and leaves mobile workers unbound by corporate IT management and compliance controls. In today’s highly competitive UC market, the winners will be those who leverage their networks to deliver a more mobile-native UC experience. Takeaways from this session include understanding how the workforce is changing from deskbound to mobile and remote, how enterprises can meet the needs of the mobile workforce, and an evaluation of different market approaches for mobile UC.
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Open Source Solutions (Room 317)
So - You Think that You Can Build a Cellular Network out of Open Source?
OSW-04
CEO
Telet Research
Over the past few years, deployment of 2G and 3G mobile networks based upon open source hardware and software has become relatively common and well documented. Moving up to 4G (and on to 5G) deployments present new challenges and complexities. In this presentation we will examine what system components are required – and how to engineer them using applications like Kamailio and FreeSWITCH. Also – we will look at which parts of the jigsaw puzzle CANNOT easily be built from Open Source components today and how to go about finding these pieces with which to build your 4G system.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  Open Source Solutions
2:30-2:55pm
Wednesday - 2/12/20
AIOps Solutions (Room 222)
Industry Perspective: deepsense.ai - How to Rise above the ITOps Chaos Using AI
AIOPS-07
Head of US Operations
Deepsense.AI
CIOs are excited about digital transformation and the pace of innovation. While the ability to drive forward their businesses using IT is exciting, along with the agility and flexibility of newer IT infrastructure models, the fact that business will come to a standstill if information technology (IT) services go down is a scary proposition. Yet, most enterprises are trying to fix problems after they occur instead of preventing them from happening in the first place. Learn how you can use AI to solve the most complex problems the IT operations teams are facing by having machine learning help corporations with Anamoly Detection, Noise Reduction, Eent Consolidation, Capability Planning, Service Ticket Analytics, etc.
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Future of Work (Room 221)
Meetings Reimagined: How to Transform Your Organization’s Meetings from Culture Killers to Productivity
FOW-13
Principal
J Arnold & Associates
VP, Product Marketing
BlueJeans
Let’s face it—there are some meetings you attend that are a complete waste of time. You know it, we know it, everyone knows it. The problem is that many employees don’t feel comfortable rejecting meeting invitations or they have Meeting FOMO…fear of missing out. The good news is that recent technological advancements have the power to dramatically shift meeting culture to help employees focus on getting the most out of every meeting. This session will provide an overview of the current state of meeting culture across organizations and highlight recent innovations that will allow employees to accelerate meeting productivity, while optimizing how they allocate their most precious resource—their time.
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Business Communications Solutions (Room 304)
Epic Fails of Collaboration... And How to Prevent Them!
ITE-07
Strategy & Go-to-Market Lead for Team Collaboration
Cisco
Open Source Solutions (Room 317)
HOMER 2020 Vision for RTC & VoIP
OSW-05
CEO
QXIP
Meet the latest HOMER and its ground breaking features, and learn about our project vision for the future of Open-Source HEP and RTC monitoring.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  Open Source Solutions
3:00-3:55pm
Wednesday - 2/12/20
AIOps Solutions (Room 222)
MultiCloud Management Made Easier
AIOPS-08
Product Strategy
OpsRamp
As businesses increasingly increase the number of cloud provider they use, their IT operations are inevitably going to become more complicated as a result. While point systems have worked to provide enough visibility thus far, as IT infrastructures increase in complexity, the strain on IT teams to make sense of data from multiple sources will quickly outstrip their capabilities. AIOps can help. This session will discuss why AIOps is the solution to the multicloud problem. How will it help IT teams effectively aggregate data from multiple sources and automate advanced analytics to deliver actionable intelligence? What impact will it have on services and applications, costs, and user experiences?
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Future of Work (Room 221)
Re-imagining the Workspace Experience
FOW-08
VP, Product Marketing
BlueJeans
Director, Solution Architects, Global Cloud & SP Group
Poly
As the AI market has developed and matured, there are more tools available with the promise of improving your workplace. It’s an important decision for the CIO and IT management team. The right tools can help you build a future-proof workplace. The wrong tools will disrupt your culture and cause users to be skeptical of future updates. How do you determine which tools will fit your organization and drive productivity and which ones to carefully evaluate? This panel of AI leaders from disruptive companies will discuss best practices for evaluating your organization and identifying the tools that will automate the mundane and fuel creativity and collaboration.
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Business Communications Solutions (Room 304)
The Millennial Influence on Enterprise Communications
ITE-08
SVP of Business Development
Phone.com
EVP Channel Sales
Star2Star Communications
VP of Products, Kandy
Ribbon
Founder & CEO
Fonative
Director Strategic Communications, Cisco Contact Center
Cisco
Over the next several years, nearly three-quarters of the workforce will be comprised of Millennials. Businesses have been aware of this developing trend for years. They know the ways Millennials work, use technology, and incorporate other tools such as AI and the cloud into their daily routines, is strikingly different from previous generations. The modern business should be making plans to adapt to their increasingly Millennial workforce, if they aren’t already in the process. This session will discuss the future of communications, the new disruptive workforce, and solutions that will enable enterprises to meet the needs of their entire workforces.
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Service Provider Solutions (Room 305)
Life-saving Subpoena and CALEA Case Studies
ITSP-08
President
Subsentio
When people hear terms like CALEA, wiretapping, subpoena compliance and such, they tend to fall back on several misconceived notions about these topics. The truth is that CALEA is saving lives, and the providers that are complying with subpoenas are playing very real roles in saving lives as well. This session will use several real case studies from well-known law enforcement cases, to discuss how Subpoena and CALEA compliance makes a real difference.
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MSP Solutions (Room 316)
MSPs & The IT Skills Gap
MSP-07
Strategy & Capability Owner for Automation and Analytics
Fujitsu
Senior Technology Analyst & EDUcast Host
Telecom Reseller
Sr Technology Strategist
Steadfast
Chief Customer Officer
ConnectWise
VP of Enterprise and Channel Sales
Field Nation
Despite the massive opportunity today’s IT service market presents, many MSPs are struggling to succeed. In fact, for every four new customers, MSPs in the U.S. lose three existing ones, stunting growth. At least some of the churn can be attributed to untrained technicians. As quickly as the cloud services market has grown, keeping up with demand has meant providers have had to expand their hiring pool to younger, less experienced techs, which has had an impact on customer satisfaction. What is the current skills gap in the MSP market? How is it really impacting service levels and growth opportunities? How can the gap be closed and how can MSPs adapt while that happens?
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Open Source Solutions (Room 317)
Stop Giving Your Customers Away
OSW-06
COO
Cloudonix
In this day of platforms, services, and Infrastructure tools how is a company to navigate their way between them to support their business? At what point are you moving from enabling or enhancing your business and moving to giving it away? This session will look at the various tradeoffs between using cloud platforms, services, and Infrastructures. It will use case studies to show how decisions you make early in your business can benefit or harm it over time.
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SD-WAN Solutions (Room 315)
How a Managed SD-WAN Service can Improve Your Business Today and Increase Your Business Tomorrow
SDW-07
Sr. Product Manager, SDWAN and MNS, Verizon
Verizon
Chief Evangelist
Telia
Vice President Corporate Strategy
Claro
CEO and Principal Analyst
ACG Research
Head of Product Management & Marketing, Cisco Cloud Managed Services Software
Cisco
Automation and artificial intelligence are revolutionizing operations, alleviating manual intervention, boosting performance, cutting costs and delivering efficiency to network operation.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
4:00pm
Wednesday - 2/12/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Workplace Transformation - Trends and Blueprint for Action
K-01
Aruna Ravichandran
VP/CMO, Webex Collaboration Marketing
Cisco
With five generations of people in the workforce today, the challenge for an organization has never been greater to support the way their people work. As an IT executive, your CEO expects you to take a lead role in the transformation of your company's workplace. Improving collaboration, attracting new talent, leveraging new technology, and reducing real estate costs are just several dynamics in supporting the new landscape of work that requires your attention now. Attend this session to learn about the top trends transforming the workplace and what strategies you can use to ensure transformation success, such as AI driven cognitive workspaces. If workplace transformation is on your radar, this session is a must!
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  Keynote Presentation
4:30pm
Wednesday - 2/12/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Google
K-02
Kate Matsudaira
Director, Google Tech Engineering
Google
  Keynote Presentation
5:00-7:00pm
Wednesday - 2/12/20
Expo Hours (Expo Hall A-B)
#TechSuperShow Exhibit Hall Grand Opening Reception - Sponsored by Teli
X-03
  Expo Hours
Thursday, February 13, 2020
7:30am
Thursday - 2/13/20
  
8:00am
Thursday - 2/13/20
(Third Floor Lobby)
Continental Breakfast - Full conference pass holders only
X-04
  
8:30am
Thursday - 2/13/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by RingCentral
K-09
Curtis Peterson
SVP, Cloud Operations
RingCentral
  Keynote Presentation
9:00am
Thursday - 2/13/20
  Keynote Presentation
9:30am
Thursday - 2/13/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by ScanSource
K-04
Mark Morgan
EVP of Strategy
ScanSource
  Keynote Presentation
10:00-11:00am
Thursday - 2/13/20
MSP Solutions (Room 316)
The Massive MSP Cybersecurity Opportunity
MSP-07a
CISO
High Wire Networks
Senior Security Analyst
WatchGuard Technologies
Dir. Solutions Architecture, AT&T Cybersecurity
AT&T
National Cyber Security Specialist
Intelisys
Worldwide MSP Channels Leader
IBM
CEO, Group Editor-in-Chief
TMC
The onslaught of hacks and ransomware attacks on data centers and cloud providers, coupled with increased regulation from the EU and U.S., such as GDPR, the New York Shield Act, and the California Consumer Privacy Act, means companies need to shore up their cybersecurity postures or risk being put out of business. Two of the biggest IT budget items going forward will be dealing with cybersecurity and regulations. There are thousands of cybersecurity solutions on the market – Some work well together, while others do not. There is no substitute for an experienced MSP or MSSP to help companies deal with vendor selection, a security plan, pen testing, BCDR, patch management, and other security-related needs. This is the largest opportunity our market has ever had. The best part is we will make our money protecting our customers from the bad guys. There is no better or nobler opportunity than that.
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  MSP Solutions
10:00am
Thursday - 2/13/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
IoT Keynote Presentation by Amazon Web Services
K-05
  Keynote Presentation
10:30am
Thursday - 2/13/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
IoT Keynote Presentation by Google - IoT: Using Stone Knives and Bearskins
K-06
I tried to build a 'magic' IoT experience and discovered some very hard technical realities. This talk is a reflection on that experience. While we are building interesting IoT products today, they are unfortunately fragile, tedious, and user hostile. We don't stop often enough to reflect on our tools. What are we missing? What do we need? We're so focused on short term product cycles that we don't stop and realize it's harder than it should be. This talk will reflect on my "failed" project and what we as an industry could be focusing on instead.
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  Keynote Presentation
11:00am-4:00pm
Thursday - 2/13/20
Expo Hours (Expo Hall A-B)
#TechSuperShow Exhibit Hall Open
X-05
  Expo Hours
11:15am
Thursday - 2/13/20
()
Lunch Tickets Distributed to Paid Attendees, Exhibitor/Conf, Press, Speakers
X-06
  
11:30-11:55am
Thursday - 2/13/20
MSP Cybersecurity Theatre (Expo Floor Theatre)
Two Truths and a Lie: Discover the Biggest Misconception of Cybersecurity
MSPT-04
CEO & President
High Wire Networks
  MSP Cybersecurity Theatre
12:00-12:25pm
Thursday - 2/13/20
MSP Cybersecurity Theatre (Expo Floor Theatre)
MSP Security: Protecting Your Customers Starts by Protecting Yourself
MSPT-05
Senior Security Analyst
WatchGuard Technologies
As an MSP, your primary objective is to meet your customers’ needs. If you’re providing a security offering, that also means ensuring that they’re protected from the ever-evolving threat landscape. But protecting your customers from the threats of today and the attacks of tomorrow starts with protecting your business. Join this session to hear about the greatest threats facing MSPs, how they can impact your customers, and how you can defend against them.
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  MSP Cybersecurity Theatre
12:30-12:55pm
Thursday - 2/13/20
MSP Cybersecurity Theatre (Expo Floor Theatre)
What is Layered Security and how does it Protect against Evolving Attack Vectors?
MSPT-06
Channel Manager
Contronex
CEO
Contronex
  MSP Cybersecurity Theatre
1:00-1:55pm
Thursday - 2/13/20
AIOps Solutions (Room 222)
AIOps and DevOps: Better Together
AIOPS-09
New trends, such as microservices, hybrid cloud, edge computing and IoT, are all creating more complex application infrastructures – with the intent of delivering better end user experiences. DevOps is supposed to increase agility and flexibility of app development and rollout, but the problem is the complexity of new apps makes it harder to actually perform troubleshooting and other DevOps functions. AIOps brings the automation that DevOps needs to be effective in complex app environments.
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Future of Work (Room 221)
Intelligent Enterprise for the Customer of the Future
FOW-09
SVP of Business Development
Phone.com
AVP, Customer Engagement
RingCentral
Sr. Cloud Technologist
Avaya
Solutions Engineer
Intelisys
Dir, Solution Consulting
Five9
Today’s customers expect companies to be available 24/7, and they expect service and engagement to be personalized and customized based on their needs and experiences, across all channels. The only way to effectively accommodate that demand is by leveraging AI to soft through massive amounts of data and deliver the amazing experiences customers expect. This session will bring attendees on a journey to the customer experience of the future, discussing why AI is the path to exceptional experiences and how to bring AI into your customer engagement strategy.
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Business Communications Solutions (Room 304)
Using Unified Communications to Convert Wasted Time to Productive Work
ITE-09
Sr. Director of Marketing
Jenne, Inc.
Chief Revenue Officer
CoreDial
VP of Marketing
Sangoma
CTO & VP of Technology
Unified Office
Partner
IntelliCom Analytics
Enterprise users are being bombarded with new tools that are supposed to make them more efficient and productive. But, are they really accomplishing that objective? Or, are they actually causing employees to waste more time on finding the right tools, locating colleagues, information, scheduling, and other tasks that actually reduce productivity? When deployed and used properly these tools are supposed to save time, empower workers, reduce redundancies, and generally make businesses operationally more efficient. This session will discuss how businesses can ensure that happens, from choosing the right solutions to strategies for maximizing adoption and utilization. The end result, when done right, is more work gets done with less effort, confusion, and frustration.
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Service Provider Solutions (Room 305)
Cutting-Edge Cloud-based Solutions for VoIP Service Providers
ITSP-09
Vice President – Marketing and Sales
Telinta, Inc.
Vice President of Business Development
Acrobits
VP of Sales
Inteliquent
This discussion will cover key trends and capabilities in cloud-based solutions for VoIP service providers. Topics include challenges that a successful VoIP business needs to plan for such as switching, billing, customer management, mobile solutions, VoIP Origination and Termination, provisioning and more. Whether your business is already well-established, or just starting out, this session will provide you with new insights.
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MSP Solutions (Room 316)
Setting Up for SD-WAN Sales Success
MSP-08
Senior Product Manager
Fujitsu
Vice President of Product Management
128 Technology
President
RAD-INFO, Inc.
Director of Enterprise Solutions
ADTRAN
For an MSP, adding SD-WAN to its arsenal of offerings is obvious. As MSPs embrace this transformative technology, there are still internal questions needing answers. This panel discussion will offer MSPs a basic blueprint for a newly sprung SD-WAN service provider -- from pricing to the portfolio.
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SD-WAN Solutions (Room 315)
UCaaS & SD-WAN -- Like Peas and Carrots
SDW-08
CTO, PhD
Tallac Networks
Senior Director, Product Marketing Enterprise Solutions
Oracle
Head of Product Management
Martello Technologies
Managing Editor & SD-WAN Conference Chair
TMC
Vice President & Chief Architect
Vonage
Application performance is driving SD-WAN adoption. Service providers are pairing SD-WAN with UCaaS in the portfolio as a no-brainer value-add. The panel discussion with delve into how UCaaS is supported by SD-WAN, and why service providers are doing themselves a disservice by not bundling the two.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  SD-WAN Solutions
1:00-1:25pm
Thursday - 2/13/20
Open Source Solutions (Room 317)
IVR Customer DIS-Service: Ways in which Your IVR Could be Killing Business and Strategies to Avoid Them!
OSW-11
CEO/ Telephone Voice Talent
The IVR Voice.com
We *can* learn from our mistakes. In this presentation, Allison spotlights the many ways in which IVR does a company -- and its customers -- a disservice, and ways to prevent that disconnect.
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  Open Source Solutions
1:30-1:55pm
Thursday - 2/13/20
Open Source Solutions (Room 317)
Dialogflow for the Many not the Few
OSW-12
Director | CEO
Nimble Ape
Dialogflow has become increasingly useful as it's abilities have grown over the past couple of years and up until now, you've either had to hack a solution together or go to a big player in the market to get a built in integration. Those days are behind us. Learn how to use Open Source Software, modern programming design and Dialogflow in order to create an AI driven agent able to talk to your users on your behalf.
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  Open Source Solutions
2:00-2:55pm
Thursday - 2/13/20
Service Provider Solutions (Room 305)
Where's the Revenue in 5G and Will 6G Matter?
ITSP-10
Founder & CEO
Mach Networks
Principal Analyst
neXt Curve
Global Head of Mobile Networks Marketing
Nokia
CEO and President
IKIN
Head of Mobility Channel Sales
Sprint Business
As there is with every generation of wireless technology, the rollout of 5G has come with its share of marketing spend and media hype. Is the hype real or is 5G just an incremental evolution in mobile technology that most people won’t really realize happened other than seeing another number on their mobile screens? More importantly, where’s the revenue in 5G? Aside from mobile device manufacturers charging more for 5G-capabile devices long before their networks are live in most places, how are service providers going to leverage 5G? Is the opportunity with consumer or business customers, and what will the revenue-producing use cases be? Does it even rally matter? Will the 6G hype cycle begin before most people have even experienced 5G, creating an endless unrealized hype cycle
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Open Source Solutions (Room 317)
Artificial Intelligence and Machine Learning
OSW-07
CEO
XCALLY
AI, Machine learning and related sciences will change the way we are working in many industries: for sure the contact center world will be heavily impacted: how exactly? The most obvious thought could be saving costs by substituting human agents with AI algorithms. However this is not really the main kind of benefits we expect. There are many others significant applications we can deploy by using AI, and they will be able to create many new jobs in spite of the lost ones. During the session, we are going to see how to use Machine Learning to exploit the Customer Journey datasets, or the Data Mining for customer sentiment analysis and AI for other interesting cognitive tasks. The usual misconceptions will be tackled, in order to show how we can really benefit from the AI and related technologies to improve both the customer experience and the contact center employee skills. Design and implementation challenges will be explained, along with practical examples and also a video case study, related to AI application for natural language omni-channel application.
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  Service Provider Solutions
  Open Source Solutions
2:00-2:25pm
Thursday - 2/13/20
AIOps Solutions (Room 222)
Before You Deploy AIOps, Do This
AIOPS-10
Product Strategy
OpsRamp
As more and more IT organizations look to improve their operational capacity with AIOps, there are certain steps that are necessary to help ensure a successful deployment. This session will walk attendees through proven best practices for preparing for AIOps.
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Future of Work (Room 221)
Why Omnichannel, Why Now?
FOW-07
co-founder & CEO
Edify
You want your customers to love you, right? Then you’ve got to meet them where they are! They want to serve themselves and generally do less work to give you their business. And when they need to talk to a human, they only want to deal with one. As customers, we can do everything with the phones in our pockets. Why can’t we use that same technology to interact with the brands we do business with? Companies have to catch up! Omnichannel has been a dream in the communications space for a long time, but it’s been a struggle for many organizations to implement. Thanks to new cloud-native, unified solutions, it’s easier than ever to achieve true omnichannel functionality and keep customers loving your brand!
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Business Communications Solutions (Room 304)
2020's Hottest IT Marketing Trends
ITE-10
CEO
Mojo Marketing
With sales and marketing leadership under constant pressure to generate more revenue, build customer bases, and increase ARPU, having the very latest and best marketing tricks, tools, and technologies is critical to success. This session will discuss some of the marketing trends that are heating up the IT space that will give forward-thinking marketing professionals a leg up on the competition.
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MSP Solutions (Room 316)
Why the SMS Industry is a Tech Gold Mine
MSP-09
Sales & Marketing Specialist
QuestBlue
One of the greatest advantages of SMS messaging is that it can reach almost anyone, anywhere across the world, with little effort. Not only does this benefit your business when communicating with your existing customers but it expands your customer reach! With many messaging options to suit your business needs, global reach and easy implementation, there shouldn’t be any reason why you’re not maximizing this opportunity. Transform the way you communicate, and you’ll see why everyone is applying messaging to their business model.
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SD-WAN Solutions (Room 315)
MSP Key Trends for 2020
SDW-09
Sr Director, Product Management
Frontier
Learn how Managed Service Providers can provide and keep the edge secure and connected offering cutting edge technologies based on customer needs.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  MSP Solutions
  SD-WAN Solutions
2:30-2:55pm
Thursday - 2/13/20
Future of Work (Room 221)
How G Suite uses ML to improve user experience
FOW-11
Customer Engineer, Google Cloud
Google
Much of our daily work includes mundane tasks like searching for the documents we need, formatting emails or slides, and sifting through messages and calendar invites. These menial tasks can get in the way of the innovation that leads to business growth and makes work meaningful. Let's learn how G Suite has tackled this challenge with AI and machine learning, including features like Smart Compose for Gmail, Explore for Docs, Sheets and Slides, and Quick Access in Drive.
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Business Communications Solutions (Room 304)
From Open Source to Mainstream, Bringing Complex Technology to the Masses
ITE-11
Founder and CEO
SIGNALWIRE INC
From the early days of VoIP starting with Asterisk and through the advent of FreeSWITCH and on to WebRTC, Learn how the evolution of Software Defined Telecom has brought us a new era in communications like never before.
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MSP Solutions (Room 316)
Elevating Partner Experience
MSP-10
Chief Revenue Officer
CoreDial
SD-WAN Solutions (Room 315)
Industry Perspective - Inseego
SDW-11
VP IoT Product Management
Inseego
  AIOps Solutions
  Future of Work
  Business Communications Solutions
  MSP Solutions
  SD-WAN Solutions
3:00-3:55pm
Thursday - 2/13/20
Future of Work (Room 221)
Using Voice as an Authentication and Security Tool
FOW-12
EVP/CTO
Phone.com
Senior Solutions Consultant
Five9
Principal
Cidera Analytics
SVP, Cloud Operations
RingCentral
Security is at the top of every business’ list of priorities – at least it should be. As voice applications continue to evolve and as user acceptance of and comfort with voice recognition grows, what implications does voice have for new security strategies? This session will discuss the advances in voice technology that can help businesses leverage voice as a security and authentication mechanism and build security into the conversational thread instead of requiring separate security transactions.
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Business Communications Solutions (Room 304)
Why CPaaS is the Path to Better Enterprise Communications
ITE-12
Product Marketing Manager
Bandwidth
Product Manager
Voxbone
Founder & CEO
Fonative
Whether the goal is global scalability or simplified, effective and cost-efficient communications (or both), CPaaS is making digital transformation easier than ever, while providing investment protection for the future. This session will discuss why CPaaS is the wave of the communications future and why the flexibility and customization it enables is critical for businesses as they move into a new age of communications. Attendees will leave with a better understanding of the value of APIs and SDKs, why customization is necessary, how it can be accomplished easily and without headaches, and how they can create a customized communications solution instead of relying on a one-size-fits-all system.
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Service Provider Solutions (Room 305)
Finally! Transparency in Telecom Service Quality and Reliability
ITSP-12
Co-Founder
PhoneSentry
Until now, telecom buyers have had little visibility into service quality and realibility of the communications services they pay for.  Now, a joint venture between TMC and PhoneSentry will finally provide telecom service buyers with transparency into service quality and reliability across multiple providers.  What does this mean for providers, how can they benefit, and what does it mean for the industry?
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MSP Solutions (Room 316)
Maximizing MSP Value for Inevitable Sale
MSP-11
Chief Evangelist
Cloud Communications Alliance
Publisher
Telecom Reseller
President
SkySwitch
President
Millitzer Capital
Chief Channel Officer
Pax8
MSPs are businesses and, as such, they have goals. For some, it’s organic growth; for others, growth by acquisition; and for still others, it may be selling the company. The MSP market has become highly competitive, with more businesses choosing to work with MSPs for their IT needs, but also more MSPs entering the market as traditional resellers look to get into the services business to drive recurring revenue. The net result is a market that’s ripe for consolidation. As an MSP, what is your end game? Are you properly positioning your company for an eventual sale? This session will discuss how to prepare an MSP for potential acquisition, how to make your MSP more appealing to prospective buyers, and what red flags do buyers look for. Even if you’re not looking to sell, understanding exit strategies will help you build a better business by developing an effective, customer-focused environment that is focused on success.
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Open Source Solutions (Room 317)
Using Kamailio to Secure Your Communications
OSW-08
Consultant
LOD.com
You can secure your existing communications with Kamailio. As a SIP Edge Router, Kamailio can provide TLS, Packet Inspection, Fraud Detection, Attack mitigation and more. Best of all, Kamailio is open source.
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SD-WAN Solutions (Room 315)
Spanning the Globe with SD-WAN
SDW-10
CTO & Co-founder
WAN Dynamics
Co-founder, Chief Technology Officer
Aryaka Networks
Managing Editor & SD-WAN Conference Chair
TMC
Head of Enterprise Product & Partnerships
HughesON
SD-WAN is supporting multi-location businesses, enabling multi-cloud connectivity and driving business results. This panel discussion will offer insight in answering the difficult questions when it comes to international and remote location deployments, offering use cases and examples to illustrate the international nature of this sprawling tech.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  Service Provider Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
4:00pm
Thursday - 2/13/20
Special Event (Floridian Ballroom, 3rd Floor)
IDEA Showcase Reception and Startup Pitch Event
IDEA-01
  Special Event
4:15pm
Thursday - 2/13/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
IDEA Showcase Keynote Presentation: Intersection of CRE and Connectivity
IDEA-02
Marc Ganzi
CEO
Digital Colony
John Gilbert
COO/CTO
Rudin Management
  Keynote Presentation
4:45pm
Thursday - 2/13/20
Keynote Presentation (Floridian Ballroom, 3rd Floor)
IDEA Showcase Keynote Presentation: What’s Now and What’s Next for Smart Buildings
IDEA-03
Darlene Pope
VP, Global Head, Smart Buildings & Digital Workplace Experience
WeWork
  Keynote Presentation
8:00pm
Thursday - 2/13/20
(Hilton Beach Resort)
#TechSuperShow Party & Reception at Hilton Beach Resort
X-07
  
Friday, February 14, 2020
8:00am
Friday - 2/14/20
  
8:30am
Friday - 2/14/20
(Third Floor Lobby)
Continental Breakfast - Full conference pass holders only
X-08
  
9:00-9:55am
Friday - 2/14/20
AIOps Solutions (Room 222)
Getting Your IT Team Ready for AIOps
AIOPS-13
Product Strategy
OpsRamp
VP, Sales
GAVS
To prevent service outages and other problems resulting from the demands placed on IT infrastructures, businesses are starting to leverage AI in their IT operations (AIOps) to help IT teams operate more efficiently and ensure service, application, and network reliability and availability. This is a major shift in IT philosophy and requires an implementation strategy to define processes, roles, and skillsets needed for a successful migration to AIOps. In this session, panelists will discuss best practices for successful AIOps implementation, including what IT teams need to know as they embark on a journey that will ultimately help make their jobs easier.
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Business Communications Solutions (Expo Floor Theatre)
Why Cybersecurity Needs AI to Challenge Hackers and Thieves
ITE-13
Evangelist
Cybraics
VP Marketing
Stellar Cyber
Director, Business Development IBM MaaS360 Plus Watson
Contronex
Principal Analyst
Mobilocity LLC
Cyber criminals and hackers always seem to be a step ahead of business security solutions. To a large extend, it’s because enterprises and security vendors typically work reactively to patch holes in their security solutions after them. Can artificial intelligence turn the tables and help proactively protect businesses and their sensitive data? At the very least, it can help shorten reaction time by identifying attacks and anomalies faster. In this session we’ll discuss the shortcomings of even the best security solutions and what role AI will play in improving security capabilities.
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Open Source Solutions (Room 317)
Multi-Tenant or Multi-Instance
OSW-09
Networking Engineer
VitalPBX
CEO
VitalPBX
In recent years we have seen how there has been a tendency for PBX systems to have Multi-Tenancy capabilities, however, there is an open debate because virtual machines in the cloud have been getting cheaper and facilitating their management. This allows the Multi-Instance model to become an economically and administratively viable option. Explaining the differences between Multi-Tenant and Multi-Instance, and in which situations it is advisable to use each of them. This conference is aimed at small entrepreneurs who are starting their carrier business, as well as large carrier businesses.
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SD-WAN Solutions (Room 315)
20 Questions...Go!
SDW-05
CEO
Adaptiv Networks
Vice President of Product Management
128 Technology
Managing Editor & SD-WAN Conference Chair
TMC
Director of Solutions Engineering
Granite Telecommunications
Product Director
iTrinegy
This panel discussion will explore the early paces of the SD-WAN research/deployment process, illustrating the boxes in need of checking when exploring SD-WAN options to ensure optimal results.
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  AIOps Solutions
  Business Communications Solutions
  Open Source Solutions
  SD-WAN Solutions
9:00-9:25am
Friday - 2/14/20
MSP Solutions (Room 316)
How Should I Price My Managed Services?
MSP-12
Publisher
Telecom Reseller
Director of Sales
TechNoir
As cloud computing continues to transform the IT services market and create new opportunities for MSPs to expand their offerings and increase their value, they are faced with one overarching question. How should they price their new service offerings? What pricing strategies should MSPs adopt in order to be competitive yet profitable and protect their revenue streams?
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  MSP Solutions
9:30-9:55am
Friday - 2/14/20
Future of Work (Room 221)
Session Details in Development
FOW-10
MSP Solutions (Room 316)
UC Endpoint Solutions for MSPs
MSP-16
Head of Global Voice Service Provider Marketing
Poly
Navigating the crowded world of UC endpoints can be daunting. Issues such as installation nightmares, equipment financing headaches, device management challenges and unhappy end-users can keep MSPs from delivering the best UC experience to their customers. In this session Poly covers solutions to these issues, including delivering a better endpoint user experience, free cloud management tools for device configuration and management, and an OPEX funding option that deliver cash flow from day one.
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  Future of Work
  MSP Solutions
10:00am-1:00pm
Friday - 2/14/20
Expo Hours (Expo Hall A-B)
#TechSuperShow Exhibit Hall Open
X-09
  Expo Hours
10:00-10:55am
Friday - 2/14/20
Business Communications Solutions (Expo Floor Theatre)
New Communications Tools to Impress Your Customers
ITE-14
Managing Director for North America
Wildix
President and Principal
PKE Consulting LLC & UC Strategies.com
CEO
Glance Networks
Founder
QUOBIS
Dir, Solution Consulting
Five9
When customers contact businesses, it means they need something, often resolution to some problem. The better any company is at handling various types of customer needs, the happier their customers will become – and happy customers mean more business. In fact, customer service is becoming more of a differentiator than price or product, which means business leaders have to prioritize the way they deal with customers. That means understanding their needs and leveraging the latest tools and technology to meet them. In this session, panelists will discuss the current climate of customer experience and what customers are looking for, and the latest tools that allow businesses to meet those needs head on and truly impress customers.
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  Business Communications Solutions
10:00-10:25am
Friday - 2/14/20
Future of Work (Room 221)
The Dark Side of AI
FOW-14
Director of Engineering
Adobe Digital Voice & Video
Machine learning has been sweeping our industry, and the creativity it is already enabling is incredible. On the flip side, there has also been the emergence of technology, like Deep Fakes, with the possibility to spread disinformation. As a tool maker, is our technology neutral, or are we responsible for creating technology for good? How should we be thinking about biases of multiple forms when training AI? What can go wrong when learning is applied to indiscriminate user data? This session will consider these issues from multiple angles, weighing the positives of technology against their potential misuses.
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MSP Solutions (Room 316)
How to Thrive in Today's Open, Hybrid, Multi-cloud World
MSP-13
Director, Global Platform Sales, IBM Cloud and Cognitive Software
IBM
Understand the latest cloud landscape, the market opportunity and where to focus your MSP practice. Learn how leading fortune 500 companies are moving, migrating, building and managing their cloud environments. Walk away with recommendations and recommended reading.
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Open Source Solutions (Room 317)
The Role of Open Source in Bringing Complex Technology to the Masses
OSW-10
Founder and CEO
SIGNALWIRE INC
From the early days of VoIP starting with Asterisk and through the advent of FreeSWITCH and on to WebRTC, Learn how the evolution of Software Defined Telecom has brought us a new era in communications like never before.
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SD-WAN Solutions (Room 315)
Lessons Learned: Deploying Edge Computing Solutions
SDW-12
Manager, Solution Architecture & Software Integration
Fujitsu
The Edge Computing market is expected to become a multi-billion dollar market within the next five years. The need for low latency and bandwidth sensitive applications, such as 5G and IoT, are key drivers for this growth. The complexity and quantity of different vendor hardware and software required to create Edge Computing solutions introduces many challenges. This session will recount the lessons we learned while designing, implementing and operating Edge Computing platforms.
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  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
10:30-10:55am
Friday - 2/14/20
AIOps Solutions (Room 222)
Session Details Coming Soon
AIOPS-15
Future of Work (Room 221)
Programmable Communications Power Greater Productivity for the Workforce
FOW-15
Vice President & Chief Architect
Vonage
The age of conversational commerce is here, and the right communications technology tools are key to ensuring human agents are having meaningful interactions with customers at every touch point. With the increasing availability of open APIs, application and programmability capabilities are not an either/or equation anymore, and businesses today do not need to build everything from scratch to create a solution tailored to their needs. Next-gen APIs, enterprise applications and intelligent technologies allow brands to build innovative communications experiences for customers and increased productivity for the workforce. Intelligent communications can enhance the connection point between businesses and their customers, helping to drive better business outcomes. This session will illustrate how the unique combination of unified communications, contact center solutions and innovative programmable communications via APIs can empower brands to provide enhanced customer service through personalized and contextual communications, while enriching and streamlining human agents to be more productive. Learn how businesses are leveraging these tools to solve problems and address customer demands, all according to their unique preferences and needs.
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MSP Solutions (Room 316)
How To Grow Your Business With a Mixed Labor Model in 2020
MSP-14
VP of Enterprise and Channel Sales
Field Nation
MSPs are turning to blended workforce models for various reasons such as skills set gaps, capital limitations, and cash flow constraints. While using the mixed labor model can solve many of these challenges, it can create new issues that may impact quality, customer satisfaction, and ultimately, your brand. In this session, we will discuss what is driving this shift and some of the best practices to maximize benefits and minimize risk while using this model.
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Open Source Solutions (Room 317)
Panel: What's Next in VoIP/RTC?
OSW-13
Founder and CEO
SIGNALWIRE INC
CMO
TelcoBridges
Consultant
LOD.com
Vice President of Open Source Community Development
Sangoma
A short and punchy session where VoIP/RTC industry leaders answer your questions and share their views about the future of our industry.
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  AIOps Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
11:00-11:55am
Friday - 2/14/20
AIOps Solutions (Room 222)
Session Details Coming Soon
AIOPS-16
Future of Work (Room 221)
AI and the Sales & Marketing Cycle
FOW-16
Principal
J Arnold & Associates
Principal
Ghostpoint
CEO
Mojo Marketing
Professor
Florida Atlantic University
This session will discuss the impact of AI on the customer acquisition process, from marketing through sales execution. How is AI changing marketing strategy? How can automation be used to create more efficient and productive sales processes? What strategies should businesses follow to integrate AI into their sales and marketing workflows to increase conversion rates and customer retention?
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Business Communications Solutions (Expo Floor Theatre)
Can You Hear Me Now? Transforming How Businesses Think about their Communications Providers
ITE-15
Co-Founder
PhoneSentry
When businesses go to make their voice services purchasing decisions, they typically have had very little information on which to base their decisions, other than the word of the providers themselves. Particularly today with the feature parity that exists between providers, business leaders more data. Now, they have it. A joint venture between PhoneSentry and TMC will bring unprecedented visibility into voice service quality and reliability across networks and providers, giving businesses a new tool for their decision-making process.
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MSP Solutions (Room 316)
Modern Marketing for MSPs
MSP-15
CMO
SkySwitch
Head of Growth and Education
Smith.ai
President
RAD-INFO, Inc.
Traditional marketing is officially a thing of the past. Product and customer experience is officially the new “brand” that consumers recognize. But what does this mean for MSPs? This panel will discuss the new marketing paradigm that’s changing the approach for MSPs, and what new marketing strategies have proven successful – and what isn’t working. This panel of experts will discuss the impact of a new consumer-based decision model has on MSPs and how they need to adjust their marketing strategies.
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Open Source Solutions (Room 317)
Dangerous Demos!
OSW-14
CEO
Telet Research
Chair and MC of Open Source World 2020
TeleSpeak Ltd.
Be amazed and amused in equal measure during this fast-paced demo session where danger is never very far away! Each demo is confined to a very short time (<5 mins). Watch the brightest minds in the Open Source Comms industry deliver demos that show their ingenuity, wit or warped sense of humor as they compete for the following prizes: Swan - Demo works and looks effortlessly easy, but this masks layers of complexity and sophistication below! Audience vote - You get to choose which demo you like best. Crash and Burn - It would have been great if it worked, but it didn't (the more spectacular the failure the better)... Judges award - A hastily assembled gaggle of reprobates choose their favourite!
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SD-WAN Solutions (Room 315)
Through the SD-WAN Looking Glass
SDW-14
Architect
Northforge Innovations Inc.
VP IoT Product Management
Inseego
Managing Editor & SD-WAN Conference Chair
TMC
Director Strategic Development
Granite Telecommunications
Vice President & Chief Architect
Vonage
SD-WAN Expo 2020's final breakout session brings together Industry leaders to lend expertise to offer attendees the ability to see through the looking glass at what the future holds for SD-WAN.
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  AIOps Solutions
  Future of Work
  Business Communications Solutions
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
12:45pm
Friday - 2/14/20
(Expo Floor)
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