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What are the six critical factors that organizations must prioritize in order to underpin a flexible and virtual culture in a post-pandemic hybrid workplace? This session will reveal the latest proprietary research findings that detail key factors that will strengthen and motivate workforces and drive sustained business success. A panel of experts will provide commentary on these six critical success factors and their value to today’s business leaders.
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Security is no longer as simple as setting up a firewall, creating white/black lists and letting the good times roll. The cloud offers opportunity, both good and bad, so if data, application and network security are important to your firm, it’s time to explore a Zero Trust framework, and revisit identity and access protocols. SASE leaders lend insight into the new perimeter, and security best practice for this brave new world.
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Now that some of the hype has subsided, business leaders generally recognize where there is immense potential for Blockchain and distributed ledger technology to digitally transform business. But, those of us tasked with enabling it know that there is a big difference between the hype of running a proof-of-concept and implementing a solution that is truly enterprise-ready. One of the challenges is the complexity of mission-critical applications that may be subject to regulations. They must be approved, certified, supportable and dependable, requiring a much longer implementation across an ecosystem. The question is, how to introduce blockchain into the enterprise while creating value and managing expectations? This session will share tips for getting your organization started on its blockchain journey without becoming overwhelmed. Attendees will understand steps they can take to discover where blockchain technology can play a role in their projects, delivering business outcomes in the nearer term that can be used to prove its worth, and to understand the technology and the impacts more deeply setting up more ambitious future projects.
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Blockchain, NFTs and the Metaverse - Oh my! Blockchain technology is here, and it's making real differences across many industries. Join this discussion to understand how blockchain is transforming business across multiple industries including healthcare, art and music, finance, government and more.
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Whether part or all of your workforce is on the front line, they are a big part of your future of work. They are a key segment of your workforce, but they have their own unique set of needs and challenges when it comes to producivity and efficiency. This session focuses on the tools and technologies that will help your frontline teams work as effectively as the rest of your organization, wherever their physical workplace may be.
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How much is your MSP worth? It’s a question that probably comes up more frequently than ever in what has become a highly competitive and densely populated market. For sure, we continue to see consolidation as some MSPs seek to expand through acquisition. But that’s not the only reason to understand how to value your company. In a rapidly evolving industry, tracking corporate value can be an important tool in understanding trends and assessing when and how to make additional investments and changes. This session will focus not only on how to accurately value your MSP and how to grow your valuation, but how to use that information to your advantage.
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Real estate is one of the oldest industries in the world yet still lagging in innovation. Blockchain and crypto have entered the scene to reshape and disrupt it. Until now, high-value assets, such as real estate, have been transacted exclusively through legacy processes and face-to-face with hand signatures. However, digital channels and crypto payments are now changing that. The introduction of smart contracts and blockchain can eliminate intermediaries, reduce weeks to days, open buyers to fractional real estate sales, tokenization of property assets, provide greater liquidity, higher security against fraud, greater efficiencies, and cross-border trust. In this panel, some of the hottest and most disruptive topics are discussed and how all of this is changing the way real estate will forever do business.
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The COVID-19 pandemic has changed the way businesses run forever. With many businesses now opting for a hybrid way of working for the foreseeable future, this calls for a fundamental shift in security priorities. And for good reason – data shows that more than half of IT leaders believe employees have picked up bad cybersecurity behaviors since working remotely, and the majority of IT professionals predict a spike in ransomware attacks and targeted phishing scams. What does this mean from a cybersecurity perspective? The session will discuss risks associated with hybrid working and a remote workforce and how intelligent technology like AI and machine learning can help secure human behaviors on channels like email in a hybrid workforce. As businesses adapt to this shift in employee working patterns, attendees will hear about how to empower employees to adopt safe cybersecurity behaviors and make smart cybersecurity decisions; which threats pose the biggest risk to businesses, and how employees could be targeted; the role CISOs and other IT leaders will play in the new hybrid workforce, and more.
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The latest workplace mantra, powered by the new normal of remote working, is “Work is something you do, not some place you go.” With advances in cloud computing and network connectivity, MSPs are well-positioned to make that a reality with DaaS or VDI services that allow workers to have the same desktop environments whether they are in an office or anywhere else. As businesses continue to transition from merely supporting remote working to being truly distributed workforces, desktop as a service offerings from their MSPs will be a key value proposition.
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SASE isn’t as simple as saying, “sign me up!”Organizations are burdened by siloed applications, limited skills and existing investments that can result in inconsistent architecture and insufficient security strategy. Each SASE service provider will tout best in breed, comprehensive solutions, but how does IT ensure the firm is set up for success? Join us to learn from the experts.
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Enterprises have enough challenges supporting workers in both home and office-based setting, but keeping them productive and engaged in both settings is another challenge altogether. Not only do workers need the right tools to collaborate wherever they are, but they also need to feel connected to each other as businesses move to different distributed models. In this session, you’ll learn how new technologies and tools are helping businesses address these challenges and ensure their workers are empowered to collaborate and communicate with colleagues and customers, regardless of their physical workplace.
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As an MSP, your clients trust their IT – including networking, hardware, and software – to your team. You regularly update their software and applications to ensure they have the latest and greatest tools and security in place. But what about hardware assets? From inventory and cost management to user experience and efficiency, ALM can help optimize your clients IT environments and enable them to operate more effectively, eliminate extraneous costs, and reduce IT issues. This session discusses how MSPs can leverage ALM to generate additional recurring revenue while increasing their value to clients.
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While SASE continues its surge SD-WAN remains a critical component of digital transformation. From ensuring QoS in communications, to constructing a cloud onramp and promising the reliable, secure connectivity demanded in the digital age, SD-WAN isn’t going anywhere. Industry leaders will explore this and more during the panel conversation.
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This session will discuss how companies initially took a toe-dip approach to assess blockchain technology. Their initial push was to look at not only blockchain technology but also confused and mixed DLTs, public, and private blockchains into one category. What have companies and the industry at large learned – the good and bad – and how have these insights shaped the current and future direction of implementing and innovating with blockchain technology?
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Blockchain technology has fundamentally changed the way financial institutions operate, unlock liquidity, and underpin exchanges and market infrastructure. This discussion will provide an in-depth look at emerging DeFi applications and the benefits of programmable digital assets, and how Avalanche, R3 and other platforms are transforming capital markets, adding value, speed, real-time access to capital, and security across buy side, sell side, intermediaries, and other stakeholders.
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The digital world has changed the need for identity and security. In fact, identity protection and security have become a priority across industries as the trust paradigm has shifted to a model where “trust no one” is the key to success, paving the way for decentralized identity and zero trust models as a means to thwart fraud. Without new tools, it’s become increasingly easy for cyber criminals to steal and fake user identities. This session discusses the role of blockchain in creating a system of decentralized identity and a zero trust strategy, delivering a new level of protection for a digital society.
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Where do immersive technologies like augmented reality (AR), virtual reality (VR), and mixed reality (MR) fit into the future of work? How will they help companies make products and experiences more immersive and engaging? How will they impact efficiency and effectiveness of training? How can businesses deliver better customer care and experiences? VR and AR are ready to become core business technologies – this session will explore the opportunities.
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Now that remote work is a permanent fixture in workforces, and the world has learned how to collaborate effectively regardless of where various participants are physically located, collaboration platforms like Microsoft 365 and Teams have become a must-have tool. Many have already adopted these solutions, while others are still transitioning. In either case, MSPs have an opportunity to help with migrations and ongoing management of Microsoft deployments. This discussion focuses on how MSPs can capitalize on the “new normal” and build effective and revenue-generating offerings to support Microsoft deployments.
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Here we are. We’ve embraced the cloud, allowed the workforce to work from anywhere on any device and are reliant on the convergence of network and security functions to propel productivity and keep critical assets safe. Is SASE an endgame? What lies ahead for the SASE space? Are there complete SASE offerings available?
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Data continues to grow exponentially. Every business is seeing it, and it can present challenges. From basic storage to compliance to disaster recovery to efficient workflows, businesses need storage and backup solutions that will allow them to collect, manage, store, and access and protect that data as needed. This session focuses on business storage needs, why MSPs are ideally positioned to capitalize on the data deluge, and how they can take advantage.
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Remote work is here to stay. It’s that simple. It’s not a novelty anymore; it’s not something that a few businesses or verticals are doing. It’s the reality of the today’s workplace, whether that’s a flexible model, permanent remote workers, or a hybrid situation. Many businesses have seen extremely high levels of success with remote working in the past two years, yet others have struggled. This session will discuss how to be one of the successful ones and actually increase productivity over traditional models. Having the right tools is a big part, of course, but there are other elements to a remote/hybrid business strategy that ensure the tools are effective in driving success, including education, support, access, and corporate mindset. This session discusses the kinds of strategies successful companies have adopted, the pitfalls others have encountered, and how to effectively transition to and promote a healthy, productive model, regardless of what that looks like in your business.
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COVID-19 had impacted not only how businesses function, but it continues to transform the B2B buying cycle in the IT channel. McKinsey & Company says the digital shift has been accelerated by the pandemic and the changes buying behaviors is here to stay. What are the latest trends for selling in the new normal? What's working and what's not? What tools and skills, what products and solutions, and what strategies do you need to embrace to maximize your revenue potential and sell successfully to today’s business decision-makers?
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There’s a lot that goes into being a security provider for businesses. It starts with a security-first mindset. You can sell all the other services you offer, but if you fail on the security front, it’s all for naught and you have lost your customers’ trust – and likely revenue. This session will discuss the how the security threat landscape continues to evolve and how MSPs can adopt a security-first mentality to support their clients and enjoy a potentially lucrative recurring revenue stream.
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Carriers that have implemented STIR/SHAKEN have seen positive results. But smaller carriers, which have an extension until June 2023 to implement STIR/SHAKEN, have the most trouble containing robocalls and a high percentage of “bad” robocalls originate on those smaller networks. Even though STIR/SHAKEN and call-filtering apps have led to a small percentage of high-risk robocalls originating from Tier 1 networks, consumers likely won’t notice an immediate change in terms of robocalls they receive following this first STIR/SHAKEN deadline. In addition, another important deadline recently passes: As of September 28, 2021, the industry's largest carriers can block traffic from carriers that haven't done their share to mitigate illegal robocalls originating on their networks. This session will discuss what’s happened to date in terms of STIR/SHAKEN implementation, its impact, and, what still needs to be done, and what the September 2021 and June 2023 deadlines mean to communications providers and their customers.
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As employers navigate the Future of Work, they are faced with unprecedented questions about the new better normal and how best to navigate it. How can the organization best shift to a hybrid model? What is needed to both meet the changing needs of the business while providing flexible working arrangements needed by the workforce? If striking that balance isn’t really possible, how can employer return to a pre-pandemic working model, and stave off unwanted turnover, low productivity and disengagement? This session will discuss the future of work by reviewing the latest workplace trends and the potential threats and implications for employers, including recent Survey results from EY about the Future of Work, and different strategies employers are utilizing to reimagine the future of work.
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What implications do AI and machine learning hold for the equal employment opportunity? Employers are using AI to make employment decisions at every stage of the job life cycle, from hiring to promotion to firing. AI-driven technologies have the potential to make the workplace more open, fair, and inclusive by eliminating unlawful discrimination from employment decisions. However, AI can also amplify workplace bias if it is poorly designed or carelessly deployed. Drawing on real-world examples, this presentation will provide an overview of the promise and perils of using AI to make employment decisions. It will provide an overview of the legal framework governing AI in the United States and will address the ways that U.S. civil rights laws protect employees from discrimination by algorithm. Finally, it will suggest ways that employers can reap the benefits of AI while respecting the rights of workers.
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Intellectual property is central to innovation. But, there’s also a significant business factor involved, both in terms of revenue and competitive differentiation. In the tech space, IP – and, specifically, protecting IP – more important than ever, with so many competing solutions leveraging similar technologies. This session will take a close look at intellectual property from a legal standpoint, including patents, trademarks, and copyrights, providing insight into how businesses should protect their IP to capitalize on their innovation.
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Studies show that in the U.S., 76% of calls from unidentified or unfamiliar numbers are left unanswered. While the deployment of the SHAKEN/STIR framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not. To combat this, businesses and their numbers must be vetted, registered and verified by service providers to help outbound calls be delivered to consumers and displayed appropriately. This session will explore Registered Caller, a centralized telephone number registry facilitated by CTIA and iconectiv, and developed with input from major voice providers, robocall mitigation companies, and other leaders in the voice service industry. Its main focus is to build a centralized telephone number registry that helps ensure legitimate and wanted calls are reaching consumers and maintains the integrity of voice calls.
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The future of work presents many challenges, but none is more important than having an engaged workforce. Since the pandemic, the ground rules have changed for how organizations must engage with workers as well as keep them engaged. This session will explore new approaches, with an emphasis on better ways to collaborate, streamline workflows and manage knowledge. We’re not ready yet for the metaverse, but the emerging role of AI will also be examined.
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Over the past two years, workforce models have changed, businesses are leveraging a variety of technologies to support multiple work scenarios, and MSPs have to understand how to support those models. This discussion will uncover the intricacies of delivering and managing communications and IT solutions that enable employees to function optimally wherever their workplaces may be at any time.
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Everyone knows how quickly ransomware has become a major problem and the impact it can have on business operations. New threat variants and tools continue to emerge, while new work models increase risk. At the same time, employees and IT teams feel overwhelmed by the need to constantly focus on security. It’s time for MSPs to step up and help businesses solve the ransomware dilemma. This session will discuss the latest trends in ransomware attacks, the repercussions to both MSPs and their clients in the wake of successful ransomware attacks, why such attacks have been successful, the obligations and opportunities MSPs have in protecting their clients, and what MSPs need to do to be successful in the fight against bad actors looking to get rich through ransomware.
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The news regularly reports incidents of various fraud schemes that are perpetuated via the telecommunications network. A few months ago, a series of DDOS attacks impacted a major SIP service provider, overwhelming its network and blocking legitimate traffic. Illegal robocalls continue to take advantage of the elderly. Depending on the scheme, the fraud can harm both the service providers and the subscribers. Join us for this session to review the top 7 tactics to protect both service provider networks and their subscribers from fraud.
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While the COVID-19 pandemic initially created disruptions and challenges for organizations across the globe, it also accelerated the digital transformation of a productive and efficient remote workforce. Today’s new normal has forced companies to review their IT strategies and navigate uncharted waters, in order to adapt to today’s remote workforce reality. Remote and hybrid work is here to stay, making cloud-based communications and collaboration tools essential to business continuity and productivity. This session will discuss not only the tools that are available, but how businesses should choose their solutions to ensure they provide an integrated, comprehensive communications toolset for their employees to maximize productivity and both internal and external communications, while supporting these new work models and employee needs.
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Nobody knows how the Future of Work will ultimately unfold, but clearly, we’re not going back to the pre-pandemic way of working. Organizations have an unprecedented opportunity to re-think every aspect of the business, including how work gets done, where, when – and all the implications for physical and remote workplaces. The hybrid model has inherent challenges, but also opportunities across all layers of organizations, from frontline and knowledge workers to IT teams, and from executive management to HR. This session will speak to those challenges and opportunities, along with the tactical responses and broader strategies needed for success.
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As an MSP, you have the choice – you can sell branded communications services, or you can sell under your own brand working with a white-label provider. Each has its benefits, depending on your needs and resources. This session will discuss the differences between white label and branded offerings and give attendees the information they need to make the choice that is best for the future of their business and customers.
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The business world has changed. New workforce models capitalizing on a broad range of technologies are being leveraged to support the new places, times, and ways people work. What hasn’t changed is the continued growth of cyber attacks. In fact, throughout the pandemic, attack volumes only increased as hackers realized new workforce models created many new opportunities to breach corporate networks. This session is all about the new world of work and how MSPs can help support their customers’ new work models by providing maximum levels of security to ward of threats, wherever they may come from.
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Every business needs communications services. They are the backbone of business success. But, for providers, there are nuances that may make selling and managing these services more complicated than they need to be, if you’re not prepared for them. This session will discuss the complexities of delivering communications services and how to avoid or overcome them to provide not only reliable communications that meet customer expectations, but also top-notch support.
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Interest in cryptocurrencies continues to grow, and a growing number of cities, states, and countries are launching new digital currency projects to create new business and economic opportunities. Among them is the City of Miami. This session will explain how it all works. Local experts will demonstrate blockchain cryptocurrency live streaming and day trading with downloadable free commercial trading platforms and free streaming live market data. Attendees will be able to follow the activity, including back test and walk forward of the algorithmic strategies, in real time during the session by downloading the apps plus data on their laptops or smartphones.
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We are more than a year-and-a-half removed from the initial COVID-19 outbreak, and one of the lasting changes is with our relationship with “work.” This new perspective on work/life balance is best demonstrated by the “Great Resignation” – millions of Americans are quitting their jobs due to many factors, from burnout and mental health concerns to the desire for greater flexibility in work arrangements. At the same time, businesses have more job openings than ever. This session will discuss how business leaders can effectively manage these and other workplace challenges, including strategies and tools for hiring, workforce management, and productivity.
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For MSPs, selling SD-WAN is almost a no-brainer. But, it’s not quite as simple as that. As MSPs continue to embrace a new world of connectivity options to support modern workforces, they need to understand not only the technology behind SD-WAN services, but how to integrate it into the service offerings and how to sell it effectively to increase their customer value. This panel will discuss the state of SD-WAN in the MSP space, and offer a basic blueprint for successfully becoming an SD-WAN provider.
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Our 2nd CEO Insights panel delivers a rare behind-the-scenes peek into the mindsets of CEOs, and how they are handling today's challenges including Covid-related hybrid office vs. work-from-home issues, current events such as ""The Great Resignation"", workforce generational changes, purpose, and politics. Each CEO will share their perspectives on benefits and drawbacks related to these and related topics. Attendees will gain invaluable insights and tips on how to prepare for success in these and other areas and what works and what doesn’t work from a leadership perspective.
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This session will tackle new challenges for omni-bot and conversational AI design, with a focus on open source tools and APIs. Cross channel interactions will be analyzed by using some Customer Journey examples to understand what kind of complexity occurs behind a Conversational AI design. Attendees will also discover the opportunities that are available when Machine Learning techniques in an omnichannel environment, driven by real-world case studies.
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Security threats continue to evolve. Business approaches to managing security must evolve accordingly. This session looks at how cyber security has changed over the past two years as new work models have become a standard. How does BYOD expanding an organization’s threat perimeter? Why does dark web monitoring matter to MSPs? How can well-rounded MSP offerings can create a more secure and more effective remote work environment for their clients? How can MSPs take a more consultative approach to benefit their clients (and their own revenue streams)?
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Large Asterisk implementations often require flexibility and scale that is hard to implement in standard configuration files. One way to accomplish this is by using the Asterisk Realtime Architecture, which allows Asterisk to be configured by relational databases. Setting up the Asterisk Realtime Architecture is a subject that is rarely talked about, yet it can be a key element when implementing an efficient and reliable service for the big number of users anticipated on cloud-based systems. Learn all the intricacies that you will need to handle in order to set up a healthy Asterisk Realtime Architecture environment in this highly practical session.
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“Set it and forget it” security solutions don't work today – if they ever really did. Cybercriminals work day and night, finding creative ways to compromise systems and steal data. As an MSP, you need to be vigilant 24/7, detecting and remediating ever-changing threats. What if security expertise is not in your wheelhouse? How do you know you are leveraging best-of-breed solutions? What do you do with all the data? This session will help MSPs understand how to tackle these hard business challenges and successfully build cybersecurity programs.
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Non-fungible tokens (NFTs) have captured the public’s attention. Celebrities like Snoop Dogg, Jay-Z, and Mark Cuban have spent millions on collectibles, like Bored Ape Yacht Club and virtual real estate. However, the tokenization of digital assets offers a much wider breadth of applications for managing assets, logistics, sensitive data, commerce and more. This session will provide an in-depth look at how NFTs can be – and are – utilized in various real-world scenarios across supply chain, finance, healthcare, cannabis, media, real estate, consumer credit reporting, and more. Speakers will address how companies can capitalize on the growing appeal and utility of NFTs, harnessing their immutability to eliminate fraud, while bringing unprecedented efficiency, transparency and investment opportunities.
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Even before the COVID-19 pandemic, businesses struggled with managing cybersecurity and compliance mandates and issues. New remote and hybrid models have further complicated the situation and introduced new security and compliance risks. At the same time, with cyber attacks on the rise, protecting data is more important than ever. It presents a huge opportunity for MSPs, who are already trusted to manage their clients’ IT. Security and compliance are a natural extension and can increase the value of the trusted relationships between MSPs and their clients. But, it requires MSPs to understand compliance requirements in order to deliver that trust effectively and create long-term value. This session will help MSPs capitalize on the compliance and security needs to expand relationships with existing clients and generate new business. The session will discuss new and emerging compliance requirements and standards, the connection between security and data privacy, effective vendor cyber risk evaluation, and how to integrate compliance and security into a comprehensive service portfolio.
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Protecting your SIP server from unwanted traffic is essential. Learn about two great tools that will help you in this area. Kamailio is an open source SIP Edge Router that can help you at scale. APIBAN is a free service that shares the IP addresses of active bad actors targeting SIP deployments, to allow you to proactively block them from your services.
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The office is no longer a stake in the ground around which an entire work life revolves. Instead, work can be done anywhere. Work can be done anytime. And thought workers who have had flexibility during the pandemic still want that flexibility. If they can, they will work from their living room, from a home office, or from a flex space in another country. It’s a more mindful approach to physical workspace. And technology will be the driving force.
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You probably don’t love the numbers aspect of your business. It’s hard enough making sure you have the IT skills on your teams to manage all your clients’ needs on a day-to-day basis yet, business success is, ultimately, a numbers game. This session is all about giving MSPs the skills to understand their financials, the top financial issues facing their businesses, knowing what the non-issues are so they don’t create unnecessary confusion, and knowing how to direct accounting teams to provide the data you need and when you need it, and understanding how to measure and drive your labor. Rest assured, this is not an accounting lesson. Rather, it’s a lesson in cutting through the cloud that is your accounting data to get the information that matters and will enable you to drive profitability.
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The last 24 months have seen extraordinary transformation in digital delivery of services. The rush and success of digital services, like telehealth, peer-to-peer payments, and AI-assisted risk management, are raising concerns about privacy and security. Legislators, regulators and state agencies are asking whether the success of these trends comes at the expense of consumers. Successful companies need a strategy that balances new digital services against a growing array of rules and regulations. This presentation will discuss the changing nature of the legal and regulatory landscape with a focus on cutting edge business models and the related legal issues. It will address issues in marketing, like the changing use of technology in content, social media, email, online transactions, and customer-facing services, as well as compliance risks for developers, investors, and third-party service providers.
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Non-fungible tokens (NFTs) have captured the public’s attention. Celebrities like Snoop Dogg, Jay-Z, and Mark Cuban have spent millions on collectibles, like Bored Ape Yacht Club and virtual real estate. However, the tokenization of digital assets offers a much wider breadth of applications for managing assets, logistics, sensitive data, commerce and more. This session will provide an in-depth look at how NFTs can be – and are – utilized in various real-world scenarios across supply chain, finance, healthcare, cannabis, media, real estate, consumer credit reporting, and more. Speakers will address how companies can capitalize on the growing appeal and utility of NFTs, harnessing their immutability to eliminate fraud, while bringing unprecedented efficiency, transparency and investment opportunities.
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Even before the COVID-19 pandemic, businesses struggled with managing cybersecurity and compliance mandates and issues. New remote and hybrid models have further complicated the situation and introduced new security and compliance risks. At the same time, with cyber attacks on the rise, protecting data is more important than ever. It presents a huge opportunity for MSPs, who are already trusted to manage their clients’ IT. Security and compliance are a natural extension and can increase the value of the trusted relationships between MSPs and their clients. But, it requires MSPs to understand compliance requirements in order to deliver that trust effectively and create long-term value. This session will help MSPs capitalize on the compliance and security needs to expand relationships with existing clients and generate new business. The session will discuss new and emerging compliance requirements and standards, the connection between security and data privacy, effective vendor cyber risk evaluation, and how to integrate compliance and security into a comprehensive service portfolio.
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FreeSWITCH was founded in 2005 by 3 open source developers who had a vision of a world where the Internet was the primary medium for communications. Nearly 20 years later, FreeSWITCH has grown to become the de facto engine for complex communications infrastructure around the world.
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According to US Department of Labor Statistics, 35 percent of all workers are Millennials, with the number expected to increase to 75 percent by 2025. These are people that have grown up on social media, mobile devices and the gig economy, and are quite comfortable and successful working as freelancers and contractors. Businesses recognize this is a viable and talented workforce, and are increasingly using gig workers to handle both strategic and tactical assignments. The challenge for both the organizations and workers are finding intuitive, secure and efficient tools that will work uniformly outside the corporate firewall. Businesses need to ensure compliance with data protection and security mandates, while the workforce wants to use the tools that are comfortable and efficient for them. This vendor-neutral session discusses the advances in integrated workstream collaboration capabilities that address the needs of both businesses and modern workers. Attendees will understand the concept of integrating collaboration, workstream and payment capabilities into a single platform, and how this functionality enables businesses to reduce costs while satisfying workforce expectations – including real-world examples to illustrate mission-critical business requirements.
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Partnerships are the core of successful MSPs and enable them to operate efficiently across their entire operations. This session will talk through how financial management services are ideally designed for the channel and how they can help digitize and improve financial management and enable MSPs to better serve their customers and drive better business outcomes. A case study featuring Intuit QuickBooks will illustrate how financial management services drive profitable relationships and create prosperity for partners and their mutual customers.
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Sales & marketing misalignment costs companies more than $1 trillion a year. Between differing goals and priorities, weak processes, and poor communication, companies waste valuable time and resources, all while finger-pointing and maximizing frustration levels for everyone involved. The good news is that companies with good alignment close 38% more deals and achieve 208% higher revenue. This session will explore the 7 'Deadly Sins' that are keeping you from achieving good alignment. Then, we'll offer a step-by-step plan for eliminating them from your company and operating as a cohesive growth team.
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After two years of predominantly remote work, we’ve all witnessed what can happen without real human-to-human interaction – the missed cues, the lack of immediate feedback, mistaking an awkward silence for negativity and losing your flow. There are certain tenets of human interaction – body language, gestures, eye contact, involuntary reaction to micro expressions, and the ability to establish trust – that have remained constant through the onslaught of technological advancements over the past few decades. The data tells us that trend is unlikely to change. As people begin to return to the office and businesses accept hybrid workplaces as the norm, what if you’re the one not in the office – how can you possibly feel connected to the discussion at hand and contribute in a meaningful way? To remain inclusive to both in-office workers and those at home, it’s imperative for leaders to use technology in a way that strives for the human connection, that human experience that provides an intangible feeling of co-presence. Join Elizabeth Bieniek, Internal Startup Founder at Cisco and Co-Founder of Webex Hologram as she explores the key tenets of effective human interaction and describes real world examples of how 3D meeting technology is being used by companies today, helping make hybrid workplaces more human.
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This session will directly discuss the evolution of blockchain development tools and how Blockchain of Things’ premiere product Catenis is accelerating the adoption of blockchain tech by making it easier to build and prototype solutions quickly with little to no code.
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Moderator and ITEXPO #TECHSUPERSHOW Conference chairman, Rich Tehrani will lead the panelists through a discussion regarding why Florida has emerged as a force in tech and business. They will discuss the business-friendly decisions made by the state as well as the experiences of companies which have relocated to the area and tapped into its rich tech talent pool. In addition, there will be a focus on the current business environment and how recent market volatility, inflation and higher interest rates will affect startups and VCs alike. This is a can’t miss session for everyone with a stake in tech, business or the economy in general.
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Digital transformation is a positive disruptive force on business operations. The past two years have seen an acceleration of digital transformation across business segments and that transition has a pass-through effect on the distribution channel. How has the channel evolved over the past few years? What does the relationship between partners and vendors look like today and how have those relationships changed? What does success look like? This panel looks at the transformation of the channel and its impact on the entire IT and telecom ecosystem, from suppliers to partners to end customers.
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Growing channel partners are always looking at what's next, and new growth strategies. In many cases, these strategies follow the evolution of technology, marketing, and sales tools. IoT (Internet of Things) is the trend following technology. This is not a revolution; it is an evolution of connected device strategies that have evolved since the days of dial-up internet. The adoption of innovative technology is fueling growth and channel partners can contribute to this in a big way.
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There are many common business functions and organizational network challenges with clients, partners and vendors that Blockchain technology can address more effectively than traditional, centralized solutions. Now is the time to bring those to life – and many businesses are already leveraging blockchain to improve their operations. This session will discuss why blockchain interest is growing rapidly in the enterprise markets, what the opportunities are and why blockchain is the answer, what obstacles exist, and how blockchain will truly move from emerging to mainstream status in the businesses market.
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Digital leaders and successful companies understand the assets and strategies needed to thrive in the era of Digital Transformation. The digital revolution is upon us, and COVID-19 has accelerated the adoption of digital infrastructure for all businesses. This session will discuss technology trends in enterprise digital infrastructure from the viewpoint of multiple factors, including cloud connectivity, connectivity/interconnection and managed services, artificial intelligence, sustainability projects, 5G, security, data, and more.
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The network is the key to MSPs success. Whether that’s their own network that enables reliable service delivery to their countless customers, or the networks they manage for their customers that allow those businesses to function each day, the network is really the core of MSPs’ businesses. At the same time, there’s a limit to the human resources MSPs have for network monitoring and management. That’s why having the right network management tools is critical to dependable service delivery without stretching resources to the point where business suffers. This session looks at the network challenges MSPs can face, especially as they continue to add new services to their portfolios, and what tools and solutions are available to help support them and ensure they can meet their SLAs.
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It’s one thing to be able to identify cyber attacks. It’s something different to be able to actively – and even proactively – respond to them and avoid business disruption and compromised data. With many new data regulations already in place – and more likely to come – not to mention the sheer volume and scale of cyber threats, businesses need to have security solutions that go beyond merely indentifying breaches. They need more modern, more comprehensive security strategies. That’s where MDR (Managed Detection and Response) offers a path for MSPs to deliver better and more holistic threat mitigation solution across their customers’ various attack surfaces, and increase confidence their customers’ assets remain safe and secure. This session will discuss why MDR is the next generation of security services and how MSPs can build MDR into their offerings.
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We have heard over and over that more diverse teams are proven to create more innovation, generate more revenue, and build overall more successful teams and companies. It's not a question of why companies aren't hiring more diversely and creating more inclusive cultures, but how. Join this panel of business leaders for a conversation on how to do begin removing the ask for accommodation, ERG groups and opportunities for leadership roles and begin creating a culture of true inclusivity.
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This session will deliver a live demo of the benefits of a single platform with tightly integrated communications, collaboration, workflow management and transaction capabilities to organizations that range from solopreneurs to enterprise customers. The session will include demonstrations of how a single mobile/desktop app can enable businesses to seamlessly and securely interact with an external workforce, including staff, gig workers, freelancers, contractors, and partners.
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Businesses have a massive set of tools and data at their disposal, but instead of making it easier to connect with customers and build their brands, they find themselves drifting further apart. Their digital tools haven’t closed the gap – they’ve widened it with more layers between brand and customer – so messages and ideas get diluted in the constant white noise. The problem is most businesses are trying to solve digital problems using traditional methods – a Sisyphean task with the massive amount data streams. That’s where artificial intelligence comes in. This session will discuss how brands can create more relevant and contextual interactions, how they can truly prioritize customer service and retention, and deliver the experiences customer expect – all while balancing the ongoing need to generate revenue.
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Historically it has been very difficult to manage the overall lifecycle of growing data volumes. For years’ service providers have been advising clients to keep three copies of their data, in two different media types with one off-site copy (3-2-1) for a more effective data protection strategy. Today organizations are left with multiple copies of different data sets that are unstructured in several locations, leaving PII exposed and vulnerable to unauthorized users. In this session, learn how to understand the three pillars of data intelligence and automation, how to build data intelligence solutions into your MSP service offering, and how to get started with a data assessment program.
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As an MSP, you have choices – many of them – when it comes to the vendors you work with. Of course, your vendor partners should deliver a high-quality solution, but that’s just the tip of the iceberg. It must also be profitable. Does the vendor partner provide other benefits as well? What kind of training and support do they provide? What about marketing and sales materials and tools? What about post implementation support, such as up-selling customers and troubleshooting? This discussion explores many of the ways vendor partners can add value to their relationships, and why selecting the right partner is a key to MSP success.
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The Zero Trust concept is founded on a “trust nothing and verify everything” principle. It effectively takes security down to the lowest common denominator, assuming everything poses a risk, until verification it does not. As IT environments continue to change, a Zero Trust strategy not only helps secure corporate networks today, but also extends the same level of protection to new attack surfaces as they emerge. It’s not a new strategy, but it has become a major opportunity between constantly reported breaches and the emergence of new IT and work models that increase risk exposure. The increased focus on Zero Trust is an opportunity for MSPs; this session will explain that opportunity and what MSPs need to know to turn it into a differentiator and a revenue stream.
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When business demand fluctuates and capacity concerns arise, the natural inclination for management professionals is to excessively hire. However, hiring isn’t always the optimal solution. This session discusses the most cutting-edge aspects of business process automation and internal workflow management. Attendees will learn successful strategies for increasing productivity, from cutting edge software solutions to short term outsourcing solutions, from free system integration options to process engineering strategies, and leadership techniques. Regardless of company size, attendees will leave with solutions they can implement to drive productivity.
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Databases are typically avoided by most MSPs. Why? They are hard to understand complicated and just plain outside of our wheelhouse. In this simple, easy to understand session, you will get an overview of of databases and what is involved in managing your clients’ databases, including covering various database platforms, what they have in common and their differences, and what’s involved in managing them. Most importantly, attendees will learn what questions to ask their clients to find out if there is a database management (i.e., revenue generation) opportunity to add value to their relationships.
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The world is changing. Our desire to have information at our fingertips at all times allows us to be more informative of our decisions and selections. Data now resides in the cloud, but parking it there is not enough. Artificial Intelligence plays a key role in understanding all this data, but where does one start? In this session, you’ll learn how how Microsoft, alongside Indro Robotics and the Canadian Coast Guard, collaborated on a project to harness AI in making drones self-aware in aid of search and rescue efforts as well as other open source implementations of AI.
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There are more than 60 million SMB clients in the U.S. that don’t have access to complex hyperautomation technologies, like Robotic Process Automation and OCR, that have been proven to significantly improve Enterprise productivity. The barrier for these SMBs is expertise and IT resources, something they typically come to IT Service providers for. No-code approach to hyperautomation puts MSPs in a unique position to capitalize on the great resignation and intense competition for talent among SMB owners and executives, with value-based pricing, subscription-based business models and ability to turn existing teams into business automation professionals.
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With hybrid work giving rise to new operational models, the challenges extend beyond the office to customer service teams and the contact center. Most agents have long worked in a centralized location, but the distributed model has now become the norm. This presents another future of work scenario, where new strategies and technologies will be needed for agents to provide great customer experiences, as well as to keep them engaged and part a unified team that includes their customer service colleagues and managers, as well as the rest of their organizations. They are all part of today's customer experience equation.
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DEI (Diversity, Equity, and Inclusion) isn’t new – it’s been around for 60 years, since the birth of equal employment opportunity and affirmative action in the 1960s. During the past few years, though, it has come into greater focus than ever due to cultural awareness, demographic shifts, and current events. In addition to addressing those issues, DEI and Allyship initiatives also improve the bottom line. McKinsey reports that the most diverse companies outperform their less diverse counterparts by as much as 36%. This session will discuss not only discuss the “Why” of DEI and Allyship, and their positive impact on corporate culture, hiring, and business outcomes, but also the “How,” drawing success stories from companies that have developed and implemented DEI and Allyship programs.
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There are two ways MSPs can generate more revenue – increase the value of existing clients, and attract new ones. It’s about technology. It’s also about your business differentiators and your value as a service provider. And it’s about marketing and selling those factors effectively. In an integrated digital world, this session will discuss what the differentiators are that can enhance and simplify your relationships, and how to integrate those into a comprehensive client acquisition and retention strategy to separate yourself from the pack in a crowded MSP market.
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Having an effective security solution in place is one thing. Having the resources to manage holistic security for customers in the wake of constant threats is something else. Just as their clients don’t have the resources to effectively manage security, most MSPs don’t have the resources to build and manage a full 24x7 Security Operations Center (SOC). By moving to a SOC-as-a-Service or Managed SOC strategy, MSPs and their clients can rest more easily with the confidence that their entire IT environments are constantly being monitored and managed by security experts with that as their singular focus. In this session, MSPs will understand why a SOC-as-a-Service will help them deliver better security services and expand their capabilities more efficiently and cost effectively than trying to do everything on their own.
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It’s a simple question, but not always with a simple answer: How can service providers deliver more value to their customers? Every provider is looking for ways to drive more revenue, and the path to achieving that goal is by delivering more value to customers – both new and existing. This session will uncover some of the challenges service providers face – especially in highly competitive markets – and opportunities they have to increase their value, whether through increased use of their data and analytics, their networks, or new services and technologies.
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Banking and finance have been moving painfully slowly on when it comes to embracing crypto- and blockchain-based solutions, even as some major players in the financial sector have openly launched blockchain projects. Regulation, of course, plays a strong part in keeping a slow and steady pace, but even that is changing. PayPal and others have made moves to circumvent banks by enabling users to pay securely with cryptocurrency. At the same time, we’ve seen major policy shifts and regulatory statements from leading financial authorities and institutions globally. Morgan Stanley, for instance, became the first bank to offer access to crypto funds. What does this all mean for the future of banking, as traditional banks and other financial institutions seek to delivering enhanced digital customer experiences, while maintaining a focus on security and privacy? This session will look at the impact of blockchain on the banking industry, what banking will look like five and ten years down the road, and what it means for customers, both retail and commercial.
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How to ensure your technology & vendor selection process is aligned to your business goals and drives success
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Always one of the most popular and best-attended events at the ITEXPO #TECHSUPERSHOW. Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets - or creating entire new categories - give their best 5-minute pitches to a discerning panel of judges. Companies present their unique value proposition - then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ ITEXPO is an evening full of next-generation innovation, powerful networking and high energy!
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