1st Annual Event to be part of the ITEXPO #TECHSUPERSHOW in Florida
Shelton, CT – November 2, 2023 – TMC today announced that leading CX research and advisory firm Metrigy has joined TMC in launching Future of CX Expo, the latest addition to the fast-growing ITEXPO #TECHSUPERSHOW, set to take place Feb. 13 to 15, 2024. As co-host, Metrigy has prepared a Future of CX Expo conference program featuring its data-driven insights and bringing together the foremost industry experts and practitioners in CX.
Metrigy’s research shows that 65% of companies had planned to increase their customer engagement technology spending in 2023, by an average of 24%.
“Though CX budgets are increasing, not all companies spend wisely or fully evaluate necessary technologies. Those that do plan wisely are rewarded with measurable business improvements—not to mention the ability to deliverable enviable customer experiences,” said Robin Gareiss, Metrigy CEO.
From CX transformation best practices to technology deep dives on AI/generative AI, chatbots, analytics, automation, workforce optimization, and more, Future of CX Expo conference attendees will get the grounding they need to be successful with CX. You can review the complete conference program and schedule at www.futureofcxexpo.com. In addition, attendees can spend three productive days visiting with Future of CX Expo exhibitors, examining new technologies, witnessing real use cases and demo sessions, and meeting face-to-face with the right technology partners to drive your CX success.
Technologies in focus at Future of CX Expo include:
- Contact Center Architecture
- Agent Desktop Solutions
- Workplace Collaboration
- AI-powered Assistants
- Knowledge Management
- Workforce Optimization
- Platform Integration
- Marketing Automation
"We are excited to add Future of CX Expo to the #TECHSUPERSHOW in Fort Lauderdale. All CX technologies with the potential to revolutionize the way we interact with customers and deliver customer experiences will be dissected and applied to real-world use cases, said Rich Tehrani CEO and Conference Chairman for TMC. “This is your must attend event where innovation meets customer experience."
Conference sessions on the Future of CX Expo program will address the gamut of technologies driving efficiency for enterprises and contact centers. Generative AI/Chatbot solutions are making the loudest noise at the moment, but many other platforms have been developed and provide additional opportunity.
Companies are encouraged to submit Call for Speaker recommendations for existing panel discussions. Complete the form now for consideration.
For more information or to register for Future of CX Expo, contact [email protected]. For media inquiries, contact Michelle Connolly. Interested in speaking? Contact Beth Schultz at [email protected]. Companies interested in exhibiting, sponsorship or advertising packages for Future of CX Expo should contact TMC's Dave Rodriguez at 203-852-6800 x146.
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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.
Media and Analyst Contact:
Senior Marketing Manager
203-852-6800 x 170
Edited by Erik Linask