November 02, 2023

TMC Partners with Metrigy to Host Future of CX Expo 2024 Conference

1st Annual Event to be part of the ITEXPO #TECHSUPERSHOW in Florida

Shelton, CT – November 2, 2023 – TMC today announced that leading CX research and advisory firm Metrigy has joined TMC in launching Future of CX Expo, the latest addition to the fast-growing ITEXPO #TECHSUPERSHOW, set to take place Feb. 13 to 15, 2024. As co-host, Metrigy has prepared a Future of CX Expo conference program featuring its data-driven insights and bringing together the foremost industry experts and practitioners in CX.

Metrigy’s research shows that 65% of companies had planned to increase their customer engagement technology spending in 2023, by an average of 24%.      

“Though CX budgets are increasing, not all companies spend wisely or fully evaluate necessary technologies. Those that do plan wisely are rewarded with measurable business improvements—not to mention the ability to deliverable enviable customer experiences,” said Robin Gareiss, Metrigy CEO.

From CX transformation best practices to technology deep dives on AI/generative AI, chatbots, analytics, automation, workforce optimization, and more, Future of CX Expo conference attendees will get the grounding they need to be successful with CX. You can review the complete conference program and schedule at In addition, attendees can spend three productive days visiting with Future of CX Expo exhibitors, examining new technologies, witnessing real use cases and demo sessions, and meeting face-to-face with the right technology partners to drive your CX success.

Technologies in focus at Future of CX Expo include:

  • AI/Automation
  • Contact Center Architecture
  • Cybersecurity
  • Agent Desktop Solutions
  • Analytics
  • UC/UCaaS
  • CRM
  • Workplace Collaboration
  • CPaaS
  • AI-powered Assistants
  • Knowledge Management
  • Chatbots
  • Workforce Optimization
  • Platform Integration
  • Marketing Automation

"We are excited to add Future of CX Expo to the #TECHSUPERSHOW in Fort Lauderdale. All CX technologies with the potential to revolutionize the way we interact with customers and deliver customer experiences will be dissected and applied to real-world use cases,  said Rich Tehrani CEO and Conference Chairman for TMC. “This is your must attend event where innovation meets customer experience."

Conference sessions on the Future of CX Expo program will address the gamut of technologies driving efficiency for enterprises and contact centers. Generative AI/Chatbot solutions are making the loudest noise at the moment, but many other platforms have been developed and provide additional opportunity.

Companies are encouraged to submit Call for Speaker recommendations for existing panel discussions. Complete the form now for consideration.

For more information or to register for Future of CX Expo, contact [email protected].  For media inquiries, contact Michelle Connolly. Interested in speaking? Contact Beth Schultz at [email protected]. Companies interested in exhibiting, sponsorship or advertising packages for Future of CX Expo should contact TMC's Dave Rodriguez at 203-852-6800 x146.

About TMC

Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.  In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Media and Analyst Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800 x 170
[email protected]

Edited by Erik Linask
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