Tuesday, February 13, 2024

10:00-10:45am

Tuesday - 2/13/24

Enterprise Metaverse

The Metaverse - It is Real: a Year in Review
EME-01

203

Eric Klein

COO

Cloudonix

Generative AI

GenAI and the Impact on the Enterprise
GAI-01

301

Tristan Barnum

CMO

Wildfire Systems

Jeff Dworkin (Moderator)

Managing Director

Cloud Voice Alliance

Alexandra Ilinska

Development & Delivery Advisor

MobiDev

Dipika Mirpuri

CEO

Brightpoint AI

This discussion will explore the power of generative AI and its impact on and value to the enterprise. Panelists will discuss how AI technologies are revolutionizing industries by enabling machines to generate creative content, solve complex problems, and enhance decision-making processes. Real-world case studies, ethical considerations, and the future of generative AI in driving innovation will all be part of the conversation.

11:00-11:45am

Tuesday - 2/13/24

Enterprise Metaverse

Building Brands in the Metaverse
EME-02

203

Jennifer Hotai

Founder & CEO

Plover Animation

Elyse Peterson

CEO

Tealet

Kara Wood

Founder

Charle

As technology continues to advance, the concept of the metaverse is becoming more tangible. The metaverse is a virtual space where people can interact with each other and with digital content in a shared online environment. In this session, we will explore how companies can use the metaverse to preserve and enhance their brands and how to seamlessly integrate them into the metaverse, captivating audiences and forging new connections in this digital frontier. We will discuss how the metaverse can help companies create immersive and engaging brand experiences that are not limited by physical boundaries, allowing them to reach audiences around the world. We will also explore how companies can use the metaverse to create new revenue streams and business models that create brand resiliency.

Enterprise Technology

Defending the Future: AI-Age Cyberwarfare and Cybersecurity Resilience
E-02

208B

Merritt Baer

CICO

Lacework

Hernan Londono

Chief Technology and Innovation Strategist

Dell Technologies

William Mendez

Former CISO

City of Miami

Nima Schei (Moderator)

Founder

Hummingbirds AI

In a world teetering on the brink of AI-age cyberwarfare, join experts and thought leaders to unravel pressing questions: Are we prepared for the impending storm? Is our cybersecurity infrastructure resilient enough for a multi-modal cyberattack? Delve into the heart of AI governance, dissecting its role in fortifying our digital defenses. Brace yourself for an enlightening journey that promises insights, discussions, and strategies to safeguard our digital future. Join us in deciphering the complexities of cybersecurity in the age of artificial intelligence.

12:00-12:30pm

Tuesday - 2/13/24

Enterprise Metaverse

XR Future of Public and Private Enterprise
EME-03

203

Enterprise Technology

How to Use AI for Marketing
E-03

208B

Angela Leavitt

CEO

Mojenta

This session will explore the transformative potential of AI in GRC and cyber security. Attendees will gain insights into AI-powered tools and techniques for GRC, such as machine learning algorithms, natural language processing, and automated analytics. Discussion will include ethical considerations and governance challenges in AI-enabled GRC, along with strategies for successful implementation. This session aims to equip attendees with the knowledge and strategies needed to leverage AI effectively in their GRC initiatives.

Generative AI

From Conversational AI to Generative AI
GAI-03

301

Diego Gosmar

Chief AI Officer

XCALLY

This session looks are how to move from current conversational AI narrow models to new Generative AI pre-trained models for next generation customer care. The session will explore live cases as well as futuristic concepts, considering both benefits and challenges, results and deployment strategies, with an eye towards sustainability and ethical AI usage.

1:30-2:00pm

Tuesday - 2/13/24

Enterprise Metaverse

Metaverse / Emerging Technologies
EME-04

203

Enterprise Technology

AI Gone Wild
E-04

208B

Michael Cohen

Principal Software Engineer Principal Software Engineer

Unified Office

Lee Petro

Special Counsel

Pillsbury Law

Jeff Pulver

Founder

Pulver.com

There’s a lot of good being done by AI today – and also a lot of questions being raised. Perhaps nobody should be surprised at the complexity created by the evolution of AI and its rise as a tool to improve processes and operations, but the reality is the inaccuracies, hallucinations and rogue AIs that seem to be multiplying rapidly can wreak havoc in AI users if not dealt with appropriately. This session will discuss not only what those challenges are and how to spot them, but also how to manage and deal with them to ensure your AI projects run smoothly.

Generative AI

The Power of AI in Business How to use Chat GPT with ERP
GAI-04

301

Christopher Carter

CEO

Approyo

AI technologies are rapidly improving business processes and revolutionizing decision-making. This session looks at the synergies between advanced AI language models and ERP systems, how cloud and AI are changing the ERP landscape, and deliver a practical understanding of how ERP software is moving forward with AI and how businesses can benefit from it.

2:05-2:45pm

Tuesday - 2/13/24

Enterprise Metaverse

Reimagining Business in the Metaverse
EME-05

203

Jennifer Hotai (Moderator)

Founder & CEO

Plover Animation

David Jodoin

CEO

Stackyon

Adrian Moise

Founder & CEO

Aequilibrium

Joe Ward

CEO

IKIN

The metaverse is at the early stages of development and conceptualization. We are truly at the beginning. The metaverse creates an opportunity to be innovative in our approach to business and focus on the experiences we create for our customers and clients. It is the time for us to start preparing to incorporate the elements that are appropriate for our business. Education is key to knowing how to navigate the digital space safely and effectively. This session will provide a look at the future of business and the digital and workplace transformation. We will explore opportunities for implementing blockchain technology, digital assets (i.e. NFTs, cryptocurrencies), artificial intelligence, and technology-related innovation (e.g. Web 3.0)—digital twins—into our business. Additionally, we will discuss the future of work and how that impacts our business and our team’s work. However, we cannot talk about the future of business without addressing cybersecurity and how this could impact our business as we move into the metaverse. To close out the session and discussion, we will focus on developing a strategy to ultimately create experiences for our customers and clients driven by this technology.

Enterprise Technology

The Connection Between Technology, Employee Experience, and Business Success
E-05

208B

Michael Cohen

Principal Software Engineer Principal Software Engineer

Unified Office

David Duffett (Moderator)

Founder and Lead Trainer

Let the Geek Speak

Sunny Kaila

CEO

IT By Design

Kartik Khambhati

Co-founder & Chief Business Development Officer

Hodusoft

Ari Rabban

CEO

Phone.com

One of the profound changes over the past few years is a renewed emphasis on employee experience. Many of the new or enhanced tools that have become daily-use tools have helped create highly functioning workforces that look nothing like the workforces of even five years ago. This discussion looks at how collaboration tools not only drive productivity, but how they create positive employee experiences, how the employee experience impacts overall business strategy and performance, and how businesses can leverage technology to create the best possible employee experiences.

Generative AI

Decoding Enterprise AI: Choosing Between Private LLMs and Public Generative AI Services
GAI-05

301

Brian Sathianathan

CTO & Co-Founder

Iterate.ai

This session will navigate an increasingly pivotal crossroads: the decision between investing in a proprietary, custom-tailored Large Language Model (LLM) or capitalizing on the versatility and ease of public generative AI services. The discussion will include a comparison of the various GenAI models, their benefits and risks, and will provide insight into the decision-making framework to allow attendees to assess their options for their own needs.

3:00-3:45pm

Tuesday - 2/13/24

Enterprise Metaverse

Tech to Enhance the Metaverse for Your Business
EME-06

203

Blake Fox

VP of Engineering

IKIN

Gianfranco Lopane (Moderator)

President

Generiqo

Tim Stutts

XR Product Design Leader

PushPopDesign

Enterprise Technology

Improving Your Microsoft Teams Communications and Experience with Voice
E-06

208B

David Duffett (Moderator)

Founder and Lead Trainer

Let the Geek Speak

Steven Karachinsky

CEO

ZIRO

Corey McFadden

Chief Product Officer

ClearlyIP

Farzin Shahidi

CEO

NextPlane, Inc.

With today’s constantly evolving workforces, the right collaboration platform is a must for ensuring your workers – across locations, generations, and other variables – are able to work and communicate effectively wherever they are. Voice is a key part of ensuring productivity – both internally and externally, voice remains critical to business success. As adoption of Microsoft Teams continues to grow, integrating voice services into your Teams environment will only enhance the value and experience your employees and customers enjoy from your Teams investment. This session explores how companies can turn the combination of Teams and voice into a digital asset for their companies, strategies and options for integrating voice into Teams, and best practices for success.

Generative AI

Marketing & Sales: Where Does GenAI Fit In?
GAI-06

301

Jay Cann

CTO

Synoptek

Tim McLain

Director of Marketing

Commio

Alexis Quintal

CEO

Rosarium PR & Marketing Collective

Peter Radizeski (Moderator)

President

RAD-INFO INC

AI technology offers an array of powerful tools that have started to revolutionize how organizations engage with their target audiences, enhance brand visibility, and optimize communication strategies. This session will explore how GenAI can bolster sales and marketing efforts, including real-world examples, potential pitfalls, as well as considering how and where human involvement intersects with AI to support business objectives.

4:00-4:45pm

Tuesday - 2/13/24

Enterprise Metaverse

Metaverse Standards Forum: Ask Me Anything
EME-07

203

Jennifer Hotai

Founder & CEO

Plover Animation

Eric Klein

COO

Cloudonix

Nelly Tacheva

Founder & CEO

Tangra

Enterprise Technology

Preventing Disaster: How To Develop a Cybersecurity Plan
E-07

208B

Akshay Sharma (Moderator)

Chief Technology Evangelist Accure.AI, Cybersecurity Advisor

Lionfish Tech Advisors

In today's interconnected world, businesses are more vulnerable than ever to cyber threats, ranging from data breaches to sophisticated cyber attacks. Protecting critical business data has become paramount to maintaining trust and ensuring continued growth. In this session, attendees will learn the foundational elements of a robust cyber security plan tailored to their unique business needs. The discussion will explore risk assessment, proactive defense strategies, and effective incident response measures. By leveraging best practices, cutting-edge tools, and industry insights, participants will leave empowered to safeguard their organizations’ digital assets and reputation.

Generative AI

Monetizing the Coming Wave of Innovation Around Generative AI
GAI-07

301

Tristan Barnum

CMO

Wildfire Systems

This session delves into the realm of Generative AI and explores its immense potential for monetization. By analyzing real-life examples of successful implementations and revenue-generating models, the discussion will uncover strategies, trends, and opportunities within the generative AI ecosystem. Attendees will gain actionable insights to harness the transformative power of generative AI and capitalize on the emerging monetization landscape.

5:00pm

Tuesday - 2/13/24

Special Networking Event

Welcome Reception
X-04

3rd Floor Lobby

Wednesday, February 14, 2024

9:00-9:45am

Wednesday - 2/14/24

Enterprise Metaverse

Next-Gen Training: Unveiling VR's Potential Beyond Conventional Methods
EME-08

203

Adrian Moise

Founder & CEO

Aequilibrium

This session presents a unique perspective on applying VR technology for employee training, focusing on a case study with Colorado’s largest credit union. It explores the transformative impact of VR beyond traditional methods, emphasizing enhanced learning experiences, skill development, and engagement strategies. We'll delve into the design and implementation of VR training modules, the challenges faced, and the innovative solutions devised. Attendees will gain insights into the practical application of VR in a real-world scenario, understanding its potential to revolutionize training methodologies across various industries. This VR initiative represents the beginning of a new approach to professional development within the Credit Union sector. Our project goes beyond improving training methods for a single organization; it's about initiating a shift towards immersive learning solutions in finance. At Aequilibrium, we are leading this change. Our work in implementing VR in training establishes a new standard in the industry, showing the potential of technology to enhance education and drive innovation. This initiative is a key part of our commitment to impacting the future of the CU space and our role in merging technology with finance.

Enterprise Technology

Securing the Cloud
E-10

208B

Chen Burshan

CEO

Skyhawk Security

Akshay Sharma (Moderator)

Chief Technology Evangelist Accure.AI, Cybersecurity Advisor

Lionfish Tech Advisors

Businesses continue to move more and more applications and workloads to the cloud – not just one cloud, but multiple clouds. But, despite cloud being a common – and dominant – model, there are still plenty of questions about how to most effectively secure the cloud. This panel will focus on best practices for securing the cloud, featuring insights from cyber security experts who will discuss how to ensure any cloud strategy is secure and rooted in the fundamentals of resilience. The discussion will address where opportunities exist and where challenges remain, and weigh the tradeoffs that must be considered to ensure a secure approach to cloud.

Generative AI

CEO Insights: The Good, Bad, and Ugly of Using Generative AI for Business
GAI-08

301

Dave George

CEO

Greenstar Marketing

Bill McClain

CEO

Stratus Dial

Bill Miller (Moderator)

CEO & Owner

Beelinebill Enterprises

Dan Rosenrauch

CEO

Viirtue

Many experts argue today's Large Language Models (LLMs) are inaccurate, but many companies are already implementing entire AI-based programs – some more successfully than others. In this session, tech CEOs debate where AI delivers vs. falls short of transformative promises. Each CEO cuts through today's polarizing hype by examining AI's capabilities and limitations, offering attendees a clearer perspective on AI's near-term potential to disrupt communications technology.

10:00-10:45am

Wednesday - 2/14/24

Enterprise Metaverse

GenAI and the Metaverse will Change Everything
EME-09

203

Barton Goldenberg

Founder & President

ISM Inc.

You may not know it, but the biggest tech battle of this century so far is about to begin. Generative AI and the Metaverse are already changing everything, and the biggest tech companies in the world are all in. Are you?

With Generative AI technology already changing the way we conduct business, and 70% of all brands forecasted to be present in the Metaverse by 2027, to remain competitive every organization needs to understand the implications of these two technologies and what opportunities they present for your organization. While readying your organization for the use of Generative AI and for entry into the Metaverse may seem daunting, the consequences of being late to the party or missing the party altogether are dire - just ask Blockbusters, Borders, or Xerox.

In his session, Barton will:

Provide an overview of what Generative AI and the Metaverse are all about and why they are changing everything.
Make the linkage between the Metaverse as the new 'front-end' and Generative AI as the new 'back-end' for conducting your future business.
Show how global, best-in-class B2B, B2C, and B2B2C companies currently leverage Generative AI and the Metaverse to grow sales, market more effectively, decrease customer and field service costs, and improve training retention.
Walk participants through a proven, 8-step approach to successfully leverage Generative AI and the Metaverse to conduct your future business

You will learn why Generative AI and the Metaverse, and the integration of these two technologies are so important for your organization’s long-term survival. You will hear how other companies are prospering by already leveraging Generative AI and the Metaverse today. You will receive a proven, 8-step approach to successfully leverage Generative AI and the Metaverse to conduct your future business.

Enterprise Technology

How Branded Calling Creates Better Experiences
E-09

208B

Gerry Christensen

Head of Partnerships and Regulatory Compliance

Caller ID Reputation

Michael Coleman

VP, Channel Sales

First Orion

Jim Dalton

CEO

TransNexus

Evan Kirstel (Moderator)

B2B Tech Influencer

Evan Kirstel LLC

The future of the phone call is branded. When businesses and contact centers brand their outbound calls, customers answer ready to do business. They know who is calling and don’t have to worry about unknown callers and potential scams. It increases productivity and satisfaction – and improves the bottom line. This session will discuss what branded calling is, how it works, and how it’s being used right now to raise ROI and customer satisfaction.

10:00-10:25am

Wednesday - 2/14/24

Generative AI

Building Secure and Responsible Applications with Generative AI
GAI-09

301

Kumaran Ponnambalam

Principal Engineer, AI

Outshift by Cisco

As the possibilities of using Generative AI to improve businesses are exploding in the past few months, so are the concerns around security and responsible AI in these applications. As enterprises work to bring Generative AI applications to production, they need additional capabilities to ensure that these applications are secure, protect privacy, fair, explainable, compliant and accountable. What are the additional services and processes that enterprises need to build these capabilities? What challenges exist in bringing in these capabilities into the enterprise? How can these capabilities be implemented and integrated in an efficient manner? How are these capabilities monitored to ensure their continued performance? This session will answer these questions and many others around the GenAI landscape.

11:00-11:45am

Wednesday - 2/14/24

Enterprise Technology

Maximizing the Value of Your Microsoft Teams Investment
E-08

208B

Felix Beccar

CFO

Mural

Evan Kirstel (Moderator)

B2B Tech Influencer

Evan Kirstel LLC

Bryan Nelson

Solutions Engineer

Intelisys

Jonathan Sass

VP of Product

Vyopta

George Schoenstein

CMO

Fusion Connect

In the rapidly evolving landscape of digital collaboration, seamless communication is the backbone of operational efficiency, and Microsoft Teams stands out as a powerhouse for businesses. This session delves into strategies to maximize the return on your Teams investment, delivering actionable insights on leveraging advanced features, integrating third-party tools, and fostering user adoption to drive organizational productivity. Discussion will also include best practices for governance, security, and compliance, ensuring a seamless and secure collaboration environment. Whether you're new to Teams or looking to enhance its current usage in your organization, this session provides a comprehensive guide to unlocking its full potential for transformative business outcomes.

Generative AI

AI Cyberwarfare: How to Fight AI with AI
GAI-11

301

Stephen Kowski

CTO

SlashNext

Beyond the basic content generation most people are familiar with, Generative AI tools will have profound security ramifications to organizations as threat actors weaponize these tools to rapidly target users with tailored malware, ransomware, social engineering and BEC attacks. This session will explain how threat actors are already taking advantage of widely available AI solutions to increase the effectiveness of their attacks, including real examples of threats launched from AI technologies, such as ChatGPT, and how attackers have advanced their tactics to compromise individuals and businesses. Attendees will learn how to protect their organizations against these new kinds of threats and why security teams must arm themselves with AI cyber security tools to level the playing field.

12:30-1:30pm

Wednesday - 2/14/24

Enterprise Metaverse

ChatGPT and the Metaverse Panel & Demos -Videos Game the Search Engines to top the S.E.R.P.
EME-11

203

Sara Rushinek (Moderator)

Professor

Univ. of Miami

12:30-12:55pm

Wednesday - 2/14/24

Enterprise Technology

Beyond Limits: Unlocking IT's Next Frontier with AI
E-11

208B

Oshri Moyal

CTO & Co-Founder

Atera

Gil Pekelman

CEO & Co-founder

Atera

As AI spreads across industries and use cases, the introduction of AI-powered IT (AIT) signifies a paradigm shift for IT professionals, their role within the organization, and the broader technological landscape. Today, early adopters of AIT are driving unparalleled cross-organizational efficiency, reducing time to resolution from hours to mere seconds, all while increasing team productivity. In this session, we will explore the potential ahead with the growing adoption of AI and examine its intersection with the needs of technicians, teams, and management.

Generative AI

Taming the Knowledge Sprawl: Strategies for Controlling Generative AI’s Expanding Knowledge
GAI-12

301

Eric Riz

Founder

VERIFIED

Generative AI models have achieved remarkable advancements in generating human-like text, images, and even code. However, these models often suffer from a phenomenon known as “knowledge sprawl,” wherein the model’s knowledge expands beyond its training data, resulting in the generation of inaccurate or misleading information. Controlling this sprawl is crucial to ensure the reliability and ethical usage of generative AI systems. This session will delve into the challenges associated with knowledge sprawl in generative AI and explore effective strategies for controlling and mitigating its impact, including approaches that researchers and developers have employed to address this issue.

1:00-1:25pm

Wednesday - 2/14/24

Enterprise Technology

Listening to Customers with AI
E-12

208B

Thomas Howe

CTO

Strolid

As businesses continue to modernize through technology to create more efficient and effective communications processes and workflows, AI has become a key driver of innovation. In this session, attendees will learn about the new IETF document standard nicknamed the "PDF for Conversations" designed to manage customer conversations when used with AI. Discussion will include an introduction to the vCon standard, detailing the essential privacy and regulatory issues it helps to manage, how it enables integration with AI tools like ChatGPT, along with real-world examples of increased visibility and operational efficiency.

Generative AI

Imagine A World Without Hold Times – An AI Optimist Explains
GAI-13

301

Frank Fawzi

CEO

IntelePeer

An AI Optimist possesses an authentic desire to capture the benefits of AI and deploy the technology for customer experience enhancements across all industries. They are not naive; they recognize implementation as a journey, not an immediate transformation, especially within the contact center, where Conversational AI has opened the door for Generative AI (which goes beyond basic guided tours of conversational AI). By leveraging Large Language Models (LLMs), GenAI delivers more life-like conversations with customers, where consumer intent is analyzed for personalized interactions. This session will examine what it means to be an AI Optimist and why companies must avoid carelessly deploying generative AI, as well as jey areas where to deploy GenAI, the benefits of enacting hyper-automation into customer care technology, and how optimists should address the challenges and risks of AI.

1:30pm

Wednesday - 2/14/24

Keynote Presentation

Keynote Presentation by Genesys: Goodbye, NPS. Hello, People-centric, End-to-End Experience Benchmarking!
K-01

Floridian Ballroom, 3rd Floor

Peter Graf

Chief Strategy and Operations Officer

Genesys

For decades, organizations have fixated on achieving high Net Promoter Scores (NPS) but had little detail into the “why” behind the score—either good or bad. In today’s experience economy, understanding what makes or breaks customer and employee loyalty is vital to business success. And organizations are taking note: more than 80% of CX leaders believe the ability to measure satisfaction across the entire journey is critical to their business strategy. Providing insights only into the end of the journey, NPS no longer meets the needs it once sought to serve.

Join Dr. Peter Graf, Chief Strategy and Operations Officer at Genesys as he discusses:

Why NPS and similar measurement methods are broken, including the unnecessary blind spots these tools create
Real world scenarios of how a more robust, people-centric methodology, based on what customers and employees value most, is driving better experiences
How an empathetic approach to experiences will help limit employee turnover, increase customer loyalty, and ultimately become a business differentiator

2:00pm

Wednesday - 2/14/24

Keynote Presentation

Keynote Presentation by Cisco: AI is at the Heart of Reimagining Work
K-02

Floridian Ballroom, 3rd Floor

Aruna Ravichandran

SVP & Chief Marketing & Customer Officer

Webex by Cisco

As return-to-office mandates continue, many organizations struggle with making the in-office experience worthwhile for their teams. People no longer need the office for individual work but instead want to use office time for collaboration, brainstorming, and connection with colleagues. Unfortunately, most offices cannot support these needs because they are designed for how we used to work.

In this keynote, you will step into the future of work, where AI is the heartbeat of innovation, connection, productivity, and collaboration. With AI at the core of workspace design and technology features, we can transform the office experience to support the needs of hybrid workers everywhere.

Aruna Ravichandran, SVP and Chief Marketing & Customer Officer for Webex by Cisco, will highlight how Cisco is using AI to set new standards in hybrid work and workspaces—showing not what could be but providing a roadmap to what will be.

Don’t miss this inspiring and insightful keynote. The future awaits!

2:30pm

Wednesday - 2/14/24

Keynote Presentation

Keynote Presentation by Avaya: Deciphering the Right Innovation Language for the Boardroom
K-03

Floridian Ballroom, 3rd Floor

Alan Masarek

President and CEO

Avaya

5:00-7:00pm

Wednesday - 2/14/24

Special Networking Event

Grand Opening Reception in Expo Hall
X-09

Expo Hall A

Thursday, February 15, 2024

8:15-9:00am

Thursday - 2/15/24

Enterprise Metaverse

Immersive Business: A Next Gen Solution for Commerce
EME-12

203

This session will delve into the transformative potential of the Metaverse, a digital universe where ideas flourish, collaboration is seamless, and commerce is redefined. In this new digital transformation era, the Metaverse is becoming our new reality that will reshape how businesses operate. It offers a unique platform for businesses to enhance their products and services, optimize performance, and scale operations in ways that were previously unimaginable. This session will explore how Web3 technologies are enabling the global business community to leverage the digital world to catapult their businesses to the forefront of their industry. They will share insights on how businesses can navigate this new digital landscape, from understanding the basics of the Metaverse, AR, and VR to implementing strategies for growth and innovation. We will delve into real-world examples of businesses integrating the Metaverse into their operations and marketing, providing the audience with tactical steps to do the same. Whether you're a start-up entrepreneur, a business leader, or a tech enthusiast, this discussion will equip you with the knowledge and tools to harness the power of the Metaverse for your business. Learn about the future of commerce and the endless possibilities that the Metaverse, AR, and VR hold for businesses across all industries.

Enterprise Technology

How to Build Cyber Security Awareness
E-13

208B

Scott Chille

Senior Manager, Cybersecurity Consultant

Telesystem

Jeff Dworkin (Moderator)

Managing Director

Cloud Voice Alliance

Shaun McAlmont

CEO

NINJIO

Theo Zafirakos

CISO, Professional Services Lead

Terranova Security

Cyber threats are evolving more rapidly than ever, making security awareness crucial for all business stakeholders, from top executives to frontline staff. This session considers effective strategies for fostering a culture of cyber vigilance. Speakers will deliver insights into the psychology behind common cyber threats, explore engaging training methodologies, and learn how to leverage real-world incidents to underscore the importance of security and instill a sense of urgency around cyber security across your organization. By understanding the human element, organizations can not only enhance their technical defenses but also empower their most valuable asset – their people – to act as the first line of defense against potential breaches.

Generative AI

GenAI is Real: Now What?
GAI-14

301

Roger Campbell

Sr. MOAT Principal Consultant

CDW

Ryan Ries

Chief Data Science Strategist

Mission Cloud

Over the past year, one thing has become clear: GenAI is here and it is real. The question is, where does it go from here? This session will consider the current state and future of Generative AI, it’s implications for enterprises in the context of emerging use cases, business impact, and emerging challenges. Discussion topics will include GenAI’s impact on workforce dynamics, data security implications, bias mitigation, the balance between innovation and regulation, and more. As GenAI technologies advance, they not only unlock new possibilities but also raise significant ethical, legal, and societal questions. This discussion will explore the GenAI’s transformative potential as well as the challenges it presents as businesses continue to embrace its capabilities and develop their AI strategies.

9:10am

Thursday - 2/15/24

Keynote Presentation

Keynote Presentation by Avant
K-07

Floridian Ballroom, 3rd Floor

Drew Lydecker

President & Co-Founder

AVANT Communications

9:30am

Thursday - 2/15/24

Keynote Presentation

Keynote Presentation: Data Compliance History - From Black Hat to Data Compliance Engineer
K-04

Floridian Ballroom, 3rd Floor

Jesse Tuttle

Chief Hacking Officer

Compliology

Reese Tuttle

Founder, President and Chief Technology Officer

Compliology

In this compelling keynote, father and daughter team Jesse and Reesë will take the audience on a journey from the shadowy realms of black hat hacking to the forefront of data compliance. Drawing from Jesse’s past as a notorious hacker and Reesë’s groundbreaking work in data compliance, you will be given a firsthand perspective into the minds that have shaped the data compliance industry. If that’s not enough, this will be the first time Jesse Tuttle, aka Hackah Jak from the group Hackweiser, will start to share his story. Check out their bios for more on their impressive credentials.

10:00am

Thursday - 2/15/24

Keynote Presentation

Keynote Presentation by IBM: Putting AI to Work
K-05

Floridian Ballroom, 3rd Floor

Kate Soule

Program Director for Generative AI Research

IBM

AI adoption has more than doubled since 2017 and its evolution leaped forward in 2023 with advances in large language models. These advancements holds the potential to unlock trillions of dollars in economic value over the next decade. But, implementing AI for business has unique requirements – it needs to be open, properly governed, designed for the enterprise and most importantly, create value. Join Paul’s keynote session to explore the age of AI, including:

Developing a foundational data fabric architecture to support LLMs,
Delivering a competitive business advantage through strategic use cases, and
Deploying governed AI with responsibility.

10:30-11:15am

Thursday - 2/15/24

Keynote Presentation

Keynote Panel: The Continued Rise of AI: Embracing the Known and Unknown to Drive Business Results
K-06

Floridian Ballroom, 3rd Floor

Dan Foster

CRO

Telarus

Ken Mills

CEO

Epic IO

Raghu Ravinutala

CEO

Yellow AI

Anant Singh

VP Sales

Sanas

Rob Stephenson

CEO

Thrive

This panel, hosted by Telarus CRO Dan Foster, features AI technology experts across cloud, contact center, cyber security, IOT, and MSP markets. Discussion will cover AI marketplace trends and how partners can monetize opportunities and businesses can enjoy new efficiencies by leveraging AI. Topics include, among others:

New feature sets like AI-powered conversation capture to help drive revenue for CCaaS customers.
How AI is helping organizations augment their workforce productivity rather than replacing them.
How AIOT (Artificial Intelligence of Things) advancements are helping to make our world safer and healthier.
Can AI be the secret weapon in combating evolving cyber threats
Embracing the reality of AI to drive explorative conversations and uncover opportunities within the IT framework that break down existing silos.

1:00-1:45pm

Thursday - 2/15/24

Enterprise Metaverse

Legal Landscape of AI, Metaverse, and Blockchain
EME-13

203

Carly Horvath

Associate Lawyer

MBM Intellectual Property Law LLP

As advancements in AI, the Metaverse, and blockchain reshape our digital landscape, legal frameworks must adapt to address critical concerns regarding data privacy, intellectual property ownership, and user rights. Through real-world examples, case studies, and practical recommendations, this session will explore the evolving legal landscape and offer valuable insights into the following key areas:

Blockchain Law: Discover how blockchain technology is transforming traditional legal systems, including its impact on contract enforcement, smart contracts, and decentralized governance. Gain a deeper understanding of the legal implications associated with blockchain-based platforms within the Metaverse.
Privacy Law in the Metaverse and AI: Uncover the complexities of data privacy and protection in virtual environments. Explore the legal considerations surrounding user data, consent, and identity within immersive digital spaces, and explore potential solutions for safeguarding user privacy.
Intellectual Property Rights: Insight into the challenges surrounding copyright, trademark, and patent protections in virtual worlds, and explore legal strategies to safeguard creators' rights and foster innovation.

This session will appeal to technologists, legal professionals, entrepreneurs, content creators, and anyone interested in the legal implications and opportunities presented by these transformative technologies.

Enterprise Technology

IT Strategies for Multi-Generational Workforces
E-14

208B

Andy Abramson (Moderator)

CEO and Founder

Comunicano, Inc.

Steven Karachinsky

CEO

ZIRO

Richard Murray

CCO

Telarus

David Torgerson

VP of Technology and Security

Lucid

We work – and live – in a unique period where workforces are comprised of generations with vastly different mindsets when it comes to technology, culture, and experience. Businesses need their employees to succeed, and they need to retain their workers at a time when talent shortages are evident across industries and employees are constantly looking for new, better opportunities. This discussion focuses on the role IT plays in overcoming generational differences and enables workers to not only succeed, but thrive.

Generative AI

Generative AI and the Customer Experience
GAI-15

301

Jeff Dworkin (Moderator)

Managing Director

Cloud Voice Alliance

Matt Edic

Chief eXperience Officer

IntelePeer

Alan Finlay

Co-founder & Head of Product

OvationCXM

Eric Vaughan

CEO

GFI Software / Ignite Tech

In an era where personalization is king, leveraging the capabilities of Generative AI to enhance the customer experience has become not only vital, but transformative. This session looks at the largely untapped potential of Generative AI in revolutionizing customer interactions and engagements and how businesses are integrating these sophisticated AI models to create highly personalized customer experiences, from dynamic content creation to intelligent customer service solutions, and much more. Attendees will understand how to utilize Generative AI to foster a more nuanced and interactive relationship with their customer base, thus driving brand loyalty and facilitating business growth, including strategies for successfully implementing Generative AI tools without compromising customer trust.

2:00-2:45pm

Thursday - 2/15/24

Enterprise Metaverse

Metaverse Standards Forum: Birds of a Feather
EME-14

203

Jennifer Hotai

Founder & CEO

Plover Animation

Eric Klein

COO

Cloudonix

Nelly Tacheva

Founder & CEO

Tangra

Enterprise Technology

Getting Visible: Telling Your Brand Story
E-01

208B

Jen Dimas

CMEO

Telarus

Alan Percy

CMO

TelcoBridges

Telling your brand story has always been key to growing business. But, with the changing media landscape, the question of brand visibility has become muddled. This panel will discuss how brands not only become visible, but how they can do it in a way to have their stories heard with credibility. The discussion will include recent trends as well as the different strategies needed today to support propelling the narrative across earned, paid, shared and owned media, as well as other proven approaches.

Generative AI

Bias in AI: Cultural Considerations and Understandings
GAI-16

301

Chris Carr

Co-Founder

Black Land Ownership

There's a hope that, via artificial intelligence and the elimination of human error, processes and activities will become more efficient, beneficial, and advantageous for humanity. But is this the case? Will the tide of AI raise all boats? How does human bias influence the systems and structures of AI models, such as large language models, ethics, selective data, and models emerging from non-diverse institutions? This session will present an engaging, interactive discussion about bias in the world of generative AI from a few perspectives, including:

The back end (coders, developers, owners, technologists, industry perspectives),
How technology generates vastly disparate consequences for different communities, and
Models of best practices.

How do different communities feel about facial recognition, surveillance, and predictive modeling? What historical events or circumstances that should cause people to be cautious or concerned? Where does rational concern turn into paranoia and conspiracy theory? What does the future look like for AI?

5:00pm

Thursday - 2/15/24

ITEXPO 'Shark Tank'

IDEA Showcase Startup Pitch Event & Reception
IDEA-01

Floridian Ballroom, 3rd Floor

Rick Blalock

Co-Founder

One Study

Nikki Cabus

CEO

South Florida Tech Hub

Claudia Duran (Judge)

Managing Director

Endeavor Miami

Steve Harkey

CMO

Wisp Energy

Erik Linask

Group Editorial Director

TMC

Tahl Milburn (Judge)

Gentleman Technologist, Thoughtful Investor, Executive Advisor, Startup Mentor

Seedfunders

Everett Nelson

CEO

Moon Train LLC

Ariana Pareja (judge)

Entrepreneur, Investor, Startup Mentor, Board Advisor

The Pareja Family Foundation

Yoni Rubin (Judge)

Entrepreneur, Investor, Startup Mentor, Business Advisor

MRGN

Akshay Sharma (Judge)

Chief Technology Evangelist Accure.AI, Cybersecurity Advisor

Lionfish Tech Advisors

Rob Sims

CTO & Founder

Alchemi Defender

Rauf Tailony

CEO

FUSIONNATION

Ron Tarro (Judge)

CEO | Tech Exec | Investor and Advisor For Emerging Technology Companies

New World Angels

David Thrower

CEO, Acting CTO

Cerberos AutoML Platform

Reese Tuttle

Founder, President and Chief Technology Officer

Compliology

Dana J. Vouglitois

Senior Associate Director, Technology Development

Florida Atlantic University

Always one of the most popular and best-attended events at the ITEXPO #TECHSUPERSHOW. Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets - or creating entire new categories - give their best 5-minute pitches to a discerning panel of judges. Companies present their unique value proposition - then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ ITEXPO is an evening full of next-generation innovation, powerful networking and high energy!

ITEXPO 2024

SOLUTIONS FOR ENTERPRISE,
MID-MARKET AND SMBS:

1. The ONLY Solutions Showcase Theatres:

2. The ONLY Cybersecurity Solutions Showcase:

3. The ONLY Daily Networking Events:

4. The ONLY #TECHSUPERSHOW:

Tags

ITEXPO 2024

SOLUTIONS FOR ENTERPRISE, MID-MARKET AND SMBS:

1. The ONLY Solutions Showcase Theatres:

2. The ONLY Cybersecurity Solutions Showcase:

3. The ONLY Daily Networking Events:

4. The ONLY #TECHSUPERSHOW:

Tags

SOLUTIONS FOR ENTERPRISE,
MID-MARKET AND SMBS: