Peter Graf, Chief Strategy and Operations Officer at Genesys will speak to how organizations are using a new people-centric approach to move beyond NPS for more actionable insights to improve experiences and driving better business results
Shelton, CT – October 31, 2023 – TMC today announced Peter Graf, Chief Strategy and Operations Officer at Genesys will present a keynote at ITEXPO 2024, the #TECHSUPERSHOW. Graf’s keynote, Goodbye, NPS. Hello, people-centric, end-to-end experience benchmarking, will take place on Wednesday, February 14 at 1:30PM. The keynote will explore how traditional measurement methods, like the Net Promotor Score (NPS), are falling short in today’s experience driven economy. Graf will provide real life scenarios of how a more people-centric benchmarking approach is giving organizations deeper visibility into where loyalty is lost or won and actionable insights to course correct when needed for better business outcomes.
“The technology organizations use to deliver exceptional experiences to their employees and customers is one of the most important investments leaders can make,” said Graf. “But, without the right approach to understanding the ins and outs of those journeys, companies are leaving untapped potential on the table. Traditional measurement methods have grown stale because they don’t deliver the insights businesses really need or tap into the data that new digital technologies create. Fortunately, there's a new way for businesses to learn what matters most to their people so they can create experiences that build trust and loyalty during an era where this is harder than ever.”
ITEXPO 2024 is being held February 13-15, 2024, at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida. Through interactive sessions, quality keynotes, exciting networking experiences and a recently expanded exhibit floor, ITEXPO connects businesses with the solutions, partners and education they need to drive digital transformation. As one of the only vendor neutral shows in the marketplace, thousands of resellers, enterprises, service providers, media, manufacturers and developers come to ITEXPO year after year to make their purchasing decisions and select new partners.
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Edited by Erik Linask