Unified communications solution provider Wildix has announced the release of x-caracal, a new analytics tool set that provides Wildix users with digital features to improve customer communications and sales leads through company websites.
x-caracal provides sales agents with a number of communications options to connect with customers, further improving chances of sales success. Business customers can take advantage of features including automated chat, live chat, and instant phone support, providing customers with multiple avenues of engagement through a single browser. The tool differs from other call distribution software, being completely cloud/web based and requiring no installation.
The solution also enables Wildix users to use dashboard views to have a comprehensive view of customer journeys, offering new insights into current trends and areas needing improvement. Wildix developers believe that with these new avenues of contact with customers, businesses will be able to cut back on conversion times and significantly increase customer closure rates.
Readers can visit the official Wildix webpage to learn about the complete list of features included in the x-caracal solution package.
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Edited by Luke Bellos