With the automotive industry continuing to expand and innovate at a rapid rate, managed service providers specialized in the area have been attempting to do the same. A competitive industry, MSPs are continually improving their service to provide numerous benefits for companies utilizing them, such as:
- Constant availability and monitoring
- Certifiable services that are professional and effective
- Fast response times
- Reduced company costs
This is to dispense a satisfying customer experience for businesses working with an MSP. One MSP, New Hampshire-based Unified Office, is a leading managed service provider that offers reliable hybrid cloud-based virtual communications and business analytics to a variety of small to medium-sized businesses. To enhance their offerings, earlier in June, they announced the launch of their Total Connect Now Automotive Performance Suite™ that provides a plethora of significant features, including a fully integrated communications service combined with a business analytics system. These attributes enable dramatic improvements in automotive sales, customer service, and operations.
Ray Pasquale, Founder & CEO of Unified Office, stated, "Customer service is a key differentiating factor for automotive dealers in today's highly competitive, real-time business world; automobile dealers need to be able to respond quickly to customers to be successful. Not answering a call or locating the right employee or expert when a customer is waiting to purchase a vehicle or schedule a service appointment means lost opportunity and revenue." He continued, "TCNAPS™ business analytics enables auto dealership staff to capture every call, ensuring that no customer opportunities are missed. Our patented transmission network means no more garbled or dropped calls, putting customers on hold, or transferring them to voicemail."
TCNAPS™ presents users of Unified Office's novel real-time performance analytics, allowing them to benefit from displays of real-time behavioral and business metrics. The centralized dashboard displays indicators informing organizations of the success of the dealership in metrics directly relating to sales, operations, and customer service goals. Seamlessly integrated with Elead and various other software solutions for the automotive industry, TCNAPS™ ensures that each customer opportunity is promptly captured and acted upon to maximize the efficiency and profitability for the business. Unified Office proudly offers this comprehensive service in the context of an extremely reliable, high-quality business communications service that is consistently available to answer and offer support.
Nullifying the unpredictable availability of a highly mobile workforce, Unified Office creates the ultimate mobile workforce environment, so that dealership staff are always available to constructively address customer opportunities in an efficient manner. This is done through a plethora of tools offered by TCNAPS™, which enable automated appointment confirmation and scheduling services, voice and video communications, messaging, service-level monitoring, business continuity, and analytics tools that can be configured to meet the unique needs of automotive dealerships.
This advantageous new technology is a fantastic way for automotive dealerships to enhance their productivity and increase competitiveness within the sector. Unified Office is displaying this technology and more at Miami, Florida-based ITEXPO from June 22nd to 25th in Booth 153 FOW.
Edited by Luke Bellos