Tuesday, February 09, 2027
9:00-9:45am
Tuesday - 2/09/27
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Service Provider (Room 253A)
Voice networks were designed primarily to connect people, but the emergence of AI voice agents and automated communications is changing the nature of voice traffic. As machines increasingly initiate, receive, and manage conversations, service providers face new questions about network capacity, routing, interoperability, identity, and service delivery. This session explores how voice infrastructure must evolve to support a growing mix of human-to-human, human-to-AI, and AI-to-AI communications, and what these changes could mean for the future of telecom networks and service provider business models.
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10:00-10:45am
Tuesday - 2/09/27
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Service Provider (Room 253A)
AI is creating new revenue opportunities for telecom service providers, from intelligent voice agents and virtual receptionists to analytics, automated communications, and AI-enhanced customer engagement. But, delivering these capabilities profitably requires more than simply adding AI features to existing services. This session explores which AI-powered offerings have the greatest commercial potential, how providers can package and monetize them, and where they can capture value within an increasingly complex ecosystem of AI platforms, communications infrastructure vendors, and application providers. Panelists will discuss competitive differentiation, partnership strategies, and how service providers can avoid becoming interchangeable connectivity providers.
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11:00-11:45am
Tuesday - 2/09/27
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Service Provider (Room 253A)
Service providers have established relationships with business customers, but those relationships increasingly extend beyond telephony. Panelists will discuss opportunities to grow revenue by introducing new networking, cloud services, managed connectivity, communications applications, and other complementary offerings, along with the operational and commercial challenges of expanding the service portfolio.
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12:00-12:30pm
Tuesday - 2/09/27
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1:30-2:15pm
Tuesday - 2/09/27
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Service Provider (Room 253A)
Service providers are exploring new opportunities to generate revenue from the capabilities embedded in their communications platforms and networks. From programmable voice and messaging to network intelligence, identity verification, and quality-on-demand services, APIs are making it possible to expose telecom functionality to enterprise applications and developers. This session explores how providers can develop API-enabled offerings, participate in emerging ecosystems, and create new revenue streams through partnerships, integration, and innovative service models. Discussion will include commercial opportunities, technical challenges, and strategies for turning network capabilities into differentiated services.
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2:30-3:15pm
Tuesday - 2/09/27
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Service Provider (Room 253A)
AI-powered voice agents are creating new opportunities and new competitive pressures for communications providers. Will service providers become the delivery platform for these capabilities, or will application providers capture the customer relationship? This discussion examines potential business models, integrations, partnerships, and the strategic choices facing ITSPs as intelligent voice services gain traction.
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3:30-4:00pm
Tuesday - 2/09/27
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Wednesday, February 10, 2027
9:00-9:45am
Wednesday - 2/10/27
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Service Provider (Room 253A)
Hosted voice and UCaaS remain important service provider offerings, but market maturity is changing customer expectations and competitive dynamics. This panel examines the next wave of service differentiation, including AI-powered capabilities, embedded communications, improved user experiences, and industry-specific solutions tailored to the needs of vertical markets such as healthcare, hospitality, retail, and professional services. Panelists will discuss how providers can move beyond generic communications offerings, deliver greater business value, and protect margins in an increasingly competitive market.
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10:00-10:45am
Wednesday - 2/10/27
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Service Provider (Room 253A)
The Autonomous Service Provider: From AI-Driven Networks to Intelligent Operations
SP-09 AI is transforming how telecom service providers manage their networks, deliver services, and run their businesses. Predictive analytics, automated fault detection, intelligent traffic management, and increasingly autonomous operational systems promise to reduce costs, improve performance, and eliminate manual processes. This session examines how providers can move from isolated automation tools toward more connected, AI-driven operations spanning network management, provisioning, service assurance, and other critical functions. Panelists will discuss practical deployment strategies, the role of human oversight, and how far service providers can realistically move toward autonomous operations.
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1:30-2:15pm
Wednesday - 2/10/27
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Service Provider (Room 253A)
As business customers become more dependent on cloud applications, distributed operations, and AI-powered services, their connectivity requirements are growing more complex. This session explores opportunities for telecom and IT service providers to expand into managed SD-WAN, wireless connectivity, network monitoring, performance management, and other related services. Panelists will discuss how providers can package these capabilities, build recurring revenue, and differentiate through service quality and ongoing support.
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2:30-3:15pm
Wednesday - 2/10/27
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Service Provider (Room 253A)
Manual processes, fragmented systems, and legacy operational platforms continue to create bottlenecks for service providers, increasing costs and slowing service delivery. AI and automation are opening new opportunities to streamline order management, provisioning, billing, service activation, and other back-office functions. This session explores how providers can modernize operational workflows, eliminate repetitive tasks, reduce errors, and accelerate service delivery without undertaking disruptive system replacements. Panelists will discuss practical automation strategies, integration challenges, and how smarter back-office operations can improve scalability, profitability, and the customer experience.
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Thursday, February 11, 2027
9:00-9:45am
Thursday - 2/11/27
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Service Provider (Room 253A)
Voice Quality in the AI Era: Delivering Reliable Communications Across Complex Networks
SP-12 Voice quality and reliability remain fundamental to customer satisfaction, but cloud communications, increasingly distributed networks, and AI-powered voice applications are introducing new performance challenges. This session examines how providers can maintain consistently high-quality voice services through intelligent routing, real-time monitoring, analytics, and proactive service assurance. Panelists will discuss latency, interoperability, troubleshooting, and strategies for delivering reliable voice experiences across traditional and AI-enabled communications environments.
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10:00-10:45am
Thursday - 2/11/27
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Service Provider (Room 253A)
Service providers generate extensive data about network performance, service usage, customer behavior, and operational costs, but much of its potential remains untapped. This session explores how advanced analytics and AI can help providers identify revenue opportunities, optimize service performance, predict churn, and make more informed business decisions.
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11:00-11:45am
Thursday - 2/11/27
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Service Provider (Room 253A)
As AI-generated voices, automated calling, spoofing, and increasingly sophisticated fraud techniques reshape the communications landscape, telecom providers face growing pressure to establish trust in voice services. At the same time, evolving regulations around caller identity, robocall mitigation, emergency communications, and service provider obligations are creating new compliance challenges. This session examines how providers can protect the integrity of voice communications while navigating changing regulatory requirements. Panelists will discuss topics such as caller authentication, STIR/SHAKEN, AI-driven fraud detection, evolving compliance obligations, and the broader responsibility of service providers to maintain trust in an increasingly automated communications environment.
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