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Conference Program

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Thank You for Participating in the Florida Event - 2023 Information Will Be Available Shortly.

Until then, check out what happened in at the Florida 2022 event.

Check back soon for updates to the ITEXPO 2019 Program

Click here to view the 2017 ITEXPO Conference Program Click here to view the 2017 ITEXPO Speaker list
Wednesday, February 15 Thursday, February 16
Exhibit Hall Hours 3:00pm - 7:00pm 11:00am - 5:00pm
Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm
Conference Fee Guarantee

Days


Tracks

Tuesday, February 14, 2023
8:00am-6:00pm
Tuesday - 2/14/23
(Hall A Lobby)
Registration Counters Open
X-01
  
9:30am
Tuesday - 2/14/23
()
Continental Breakfast - For Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press
X-02
  
10:00-10:45am
Tuesday - 2/14/23
Enterprise Solutions (Room 302A/B)
Stranger Things on Your Network: Human Error vs. Tech Gaps
E-01
When it comes to security, where are the weaknesses? Some say it’s the human variable. Others point to the difficulty of having to protect 100% of assets on a 24/7 basis. Still others argue that it’s virtually impossible to keep pace with the sophistication of attackers, who don’t play by the same rules. There’s some truth to all of these – and other perspectives. The question is, how can businesses successfully protect their networks and data? This panel will examine to what extent human error is to blame for breaches, and how much is due to ineffective processes and supporting technology – and what businesses must do to protect their assets.
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Future of Work Expo (Room 204)
Rethinking the Organization: Success Strategies for Hybrid Work
FOW-01
Your employees need to be individually productive wherever they work from, but business leaders must also consider the bigger picture with future of work. Supporting the hybrid work model requires agility across the organization that goes beyond what each business unit does on their own. Conventional, hierarchical structures will not be effective in today’s fluid environment, where flexibility is the key for getting the most from employees. Just as work itself is being transformed, so is the organization, and this session will explore new models along with successful approaches where only small changes are possible.
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MSP Expo Track A (Room 303A)
Future Proofing Your Marketing Strategy
MSPA-01
CEO
Strategic Point Marketing
While service portfolio is a factor, how MSPs present their services and brands to the market can be the difference between exponential growth and failure. As much as business and workforce environments have evolved, so too has marketing industry, over the past couple of years. In today’s environment, it’s essential for businesses to elevate their marketing strategies in order to stand out in a rapidly evolving market. This session will focus on how business needs and decision-making have changed, how marketing has changed, and how your MSP can bring the two together to create a successful marketing strategy that will form the foundation for a comprehensive client acquisition strategy powered and supported by your portfolio of services. Join this discussion to get the latest insight on how to differentiate your MSP in a very crowded market.
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MSP Expo Track B (Room 303B)
How MSPs Can Leverage Conversational AI & Automation
MSPB-01
MSPs are working around the clock to support their business customers and their operations. However, they often aren’t able to scale to keep pace with the growing demands of their customers. The good news is there is an opportunity AI and automation to take a big bite off this challenge. MSPs can enable their customers to reduce costs while improving their customer interactions and productivity using new AI-driven technology for engagement and workflow improvements. This discussion will show MSPs how they can benefit.
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  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
  MSP Expo Track B
10:45-11:30am
Tuesday - 2/14/23
Future of Work Expo (Room 204)
HR Spotlight on FOW: Skills and Training Needed for Workers and Managers
FOW-02
Having the right technology is essential for Future of Work, but on a human level, all employees need to be properly equipped. This is where Human Resources plays a pivotal role, as hybrid work places new demands on everyone in the organization. Workers will need current technology skills to use the tools to work from anywhere, but also soft skills to stay both productive and engaged in remote settings. Managers will also need training to help workers and distributed teams be effective in a fluid workplace. This session will explore how the HR role is evolving to provide the right mix of skills and training, not just for the current mix of employees, but to attract new talent as well.
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MSP Expo Track A (Room 303A)
Supporting Clients and their Changing Work Environments
MSPA-02
Technology Evangelist
PFU America
The remote work trend initially seemed like it might be a brief blip on the radar. In reality, it has evolved into a real driver of workplace transformation. But, many companies are still struggling to figure it out. This session will discuss the state of the workplace and how MSP and channel partners can tap into workplace trends to grow their businesses. How can they helping businesses navigate workforce expectations by providing the right tools and services to maximize productivity? How can they become better, more trusted technology partners by supporting digital transformation projects? How can the increase revenues helping customers build highly efficient, productive, and technology-driven remote and hybrid work ecosystems?
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  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
10:45-11:00am
Tuesday - 2/14/23
  MSP Expo Track B
11:00-11:45am
Tuesday - 2/14/23
MSP Expo Track B (Room 303B)
MSP Cyber Security 101: Getting Started with Security
MSPB-02
  MSP Expo Track B
11:30-11:45am
Tuesday - 2/14/23
  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
11:45am-12:30pm
Tuesday - 2/14/23
Enterprise Solutions (Room 302A/B)
Collaboration Today: Making Your Teams Feel Part of the Conversation
E-03
Nearly every business has implemented some level of remote or hybrid work. The question is, how well are current strategies working? To what extent to remote meeting participants feel an equal part of conversations? In many cases, remote workers feel left out, but that doesn’t have to be the case. There are ways to improve meeting equity to ensure everyone feels equally valued, regardless of where they’re located. It comes down to a combination of technology and process. This panel will explain how to improve inclusivity in meetings and, by extension, productivity in the business.
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Future of Work Expo (Room 204)
Ensuring Cybersecurity and Privacy with a Hybrid Workforce
FOW-03
These needs have always been important, but never more so than now, as businesses become more decentralized, and the preference for home-based working increases. Coming out of the pandemic, a full-on return to the office remains unlikely, and IT must recognize how this amplifies the risks around both data security and privacy. While many such risks are well-known, a distributed workforce creates more points of entry for newer threats, not just from work-based exposure, but from personal online activities as well. Vendors have responded with more sophisticated solutions to both mitigate data security risk for the business as well as protect the personal privacy of your employees. By attending this session, IT leaders will come away with a better understanding of what’s needed to address these needs, both of which are critical to the success of hybrid work.
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MSP Expo Track A (Room 303A)
How to Recover from a Ransomware Attack
MSPA-03
Judging by the spate of recent ransomware attacks, data breaches are becoming more prevalent. Most agree it’s not a question of if, but when you or your customers are going to be faced with an attack. The question is, how prepared are you to recover after an attack? This panel assumes that a security breach is inevitable and focuses on how to ensure your MSP can recover quickly, whether the breach hits the MSP or a customer. Topics will include effective DR planning, preparing for an attack, protecting backup data, understanding the potential impact of an attack, and implementing precautions to ensure business continuity during recovery. As an MSP, you are not only protecting your own business, but your customers’ as well, so preparing for the inevitability of a successful attack is a must.
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MSP Expo Track B (Room 303B)
MSPs and the POTS Replacement Opportunity
MSPB-03
General Manager - Telecom
Granite Telecommunications
The death of POTS has been greatly exaggerated. Contrary to reports, the FCC’s August 2022 deadline did not mandate POTS retirement, only its deregulation. That means prices are likely to go up while service and repair issues accelerate, creating yet another incentive for businesses to move to digital alternatives – and another opportunity for MSPs to deliver value to their customers. This panel will discuss the reality of POTS, the opportunity for MSPs, alternatives to POTS, and how to navigate support for non-communications devices (access systems, security systems, elevator phones, etc.), and how POTS replacement can be done efficiently and cost effectively.
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  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
  MSP Expo Track B
12:30pm
Tuesday - 2/14/23
()
Conference Boxed Lunches - For Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press
X-03
  
1:30-2:15pm
Tuesday - 2/14/23
Future of Work Expo (Room 204)
How IT Can Keep Pace, Part 1 – Data Networks and SD-WAN
FOW-04
The Future of Work will be transformative in many ways, and IT must adapt to keep pace. As businesses evolve from analog to digital technologies, IT has needed to shift from managing hardware to software, but also now to cloud-based architectures. This is far-removed from legacy environments, and with the emergence of hybrid work, cloud has become increasingly critical to support distributed operations. IT is under constant pressure to do more with less, and this doesn’t leave much room to stay on top of what’s needed with Future of Work. Digital transformation and AI are giving rise to new streams of data that networks that IT will need to manage, and this won’t be possible without a good plan. This is one of two panel sessions focused on helping IT leaders develop effective strategies in this new era, and the focus here will be on data networks, with a particular emphasis on SD WAN.
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MSP Expo Track B (Room 303B)
Securing Microsoft365 Environments
MSPB-04
Director of Content Creation, 8x Microsoft MVP
ClipTraining
Security is often a mixture of rhetoric and reality. MSPs are supporting customers using Microsoft 365 solutions, who need to know how good are Microsoft’s security solutions? It's a fair question and, in this session, attendees will learn what Microsoft’s security solutions can do, what they can’t, and how MSPs can help their customers understand whether they need third-party security solutions to fill gaps.
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  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track B
1:30-2:00pm
Tuesday - 2/14/23
  MSP Expo Track A
2:00-2:15pm
Tuesday - 2/14/23
  MSP Expo Track A
2:15-3:00pm
Tuesday - 2/14/23
Future of Work Expo (Room 204)
Brave New World, Part 1 – Augmented and Virtual Reality
FOW-05
The Future of Work will be defined along many vectors, and immersive technologies like augmented reality (AR), virtual reality (VR), and mixed reality (MR) are among the most interesting. As digital natives come to dominate the workforce, the possibilities for these technologies beyond gaming become more compelling. Adoption of all new technologies is driven by use cases, and with Future of Work, there will be many. As businesses look to find new ways to engage employees with hybrid work, as well as to create deeper connections with customers, this brave new world has much to offer. Much has changed since we examined this topic in 2022, and we’ll provide an update on both where and how these technologies are being deployed now in the workplace.
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MSP Expo Track A (Room 303A)
How to Successfully Integrate Remote Techs with your Clients and Culture
MSPA-05
Founder
Scaled, Inc
Technical talent is becoming more and more difficult to find and retain, which makes building and growing a profitable MSP a real challenge. Many MSPs are incorporating remote and international technical talent to fill the gap. This panel will discuss opportunities and benefits of following a remote tech strategy, as well as best practices for doing it successfully and pitfalls to look out for.
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  Future of Work Expo
  MSP Expo Track A
2:15-2:45pm
Tuesday - 2/14/23
Enterprise Solutions (Room 302A/B)
How Shifting WAN Strategies Impact Costs and Revenue
E-05
Senior Manager, Enterprise Research
TeleGeography
With businesses continuing to explore a variety of WAN strategies, this session will explore the state of SD-WAN vendors and their SASE offerings, and detail specific pricing implications of different WAN models, allowing businesses to craft the best strategies for their hybrid work models.
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  Enterprise Solutions
  MSP Expo Track B
2:45-3:30pm
Tuesday - 2/14/23
Enterprise Solutions (Room 302A/B)
How Effective is Your Hybrid Work Strategy and How to Make it Better
E-06
Hybrid work is pretty much a given today. That includes workers who work from home offices all or part of the time, as well as mobile workers, now that business travel is picking up again. Despite the prevalence of remote and hybrid work and the fact that most employees feel they can be more productive working remotely than in the office, many companies still struggle to make their work environments as effective as they can be. This panel will explore the challenges businesses face in implementing effective hybrid/remote strategies, the common mistakes they make, and strategies for building the most effective workforces.
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  Enterprise Solutions
2:45-3:00pm
Tuesday - 2/14/23
  MSP Expo Track B
3:00-3:45pm
Tuesday - 2/14/23
MSP Expo Track A (Room 303A)
Why Network as a Service is the Next Big Thing for MSPs
MSPA-06
MSP Expo Track B (Room 303B)
Building a Scalable MSP Model
MSPB-06
CEO
Viirtue
Scale – it’s something every MSP faces at some point in their growth journey. This session looks at how those growing pains emerge and how they impact business. The panel will also explain how MSPs can successfully overcome growing pains through proven operational and technology strategies that allow them to grow their businesses without worrying about being able to deliver on their commitments.
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  MSP Expo Track A
  MSP Expo Track B
3:00-3:15pm
Tuesday - 2/14/23
  Future of Work Expo
3:15-4:00pm
Tuesday - 2/14/23
Future of Work Expo (Room 204)
Beyond the Office – Managing the Agent Experience
FOW-06
As businesses become more customer-centric, the hybrid work model must extend beyond the office to the contact center. Supporting your customers is just as important as supporting your workers, and to do both well, agents must be part of the equation. Just as a good employee experience translates into better collaboration outcomes, the same holds for a good agent experience leading to a good customer experience. Contact center agents are now working from home as often as office workers, so they are very much a part of the Future of Work story. Contact center agents need a strong supporting cast to be effective, and with so many now working remotely, the hybrid work model presents some big challenges. To better understand those challenges and how to approach them, you’ll want to attend this session.
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  Future of Work Expo
3:30-3:45pm
Tuesday - 2/14/23
  Enterprise Solutions
3:45-4:15pm
Tuesday - 2/14/23
Enterprise Solutions (Room 302A/B)
Cybersecurity, Data Breaches and Privacy from a Business Lawyer's Perspective
E-07
This session addresses cybersecurity and data breaches in general and the significant changes to the legal landscape that continue to occur in the data security and privacy arena. It includes discussion of the potential impact of a data breach on a business and steps that businesses can and should take to protect themselves. Attendees will also understand FTC regulation and enforcement actions related to data security and the commercially reasonable standard that the FTC applies to determine liability, including what it means from a legal perspective, and how it relates to security measures and cyber insurance.
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  Enterprise Solutions
  MSP Expo Track A
  MSP Expo Track B
4:00-4:15pm
Tuesday - 2/14/23
  Future of Work Expo
4:15-5:00pm
Tuesday - 2/14/23
Enterprise Solutions (Room 302A/B)
Doing More with Less: Integrating AI and Automation into Modern Workflows
E-08
Chief International Officer
INGO Spa
Every business is being asked to do more with less. That necessarily places a heavy burden on the workforce and, inevitably, operational efficiency suffers. Adding AI and automation technologies to improve operational processes can achieve everyone’s objectives. Processes are improved, workflows become more efficienct, customers are happier, workloads are more manageable, and revenue opportunities increase. This session explores ways businesses can integrate AI and automation tools to support their processes, workforce, and customers.
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Future of Work Expo (Room 204)
Quiet Quitting and Quiet Firing: What is Going on in the Workplace?
FOW-07
The Great Resignation reflected a re-assessment of priorities for many workers in 2022, and with that, a new social contract is emerging as part of the Future of Work landscape. Both workers and management have had to re-think their relationship with one another, and for 2023, there’s a new attitude on both ends of the spectrum. With today’s tighter economy, workers are more likely to hold on to their jobs, but that doesn’t mean they’re all-in with your company. These dynamics are new, and for the hybrid model to succeed, you need to understand what’ going on. If “quiet quitting” and “quiet firing” are new terms for you, this session will be a must, as it’s defining the latest chapter for how the workplace is evolving.
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MSP Expo Track A (Room 303A)
The Cyber Threat Landscape and How MSPs Can Stay in Control
MSPA-08
MSP Expo Track B (Room 303B)
Valuation Multipliers: Growth Strategies for MSPs to Build the Bottom Line
MSPB-08
Country Manager, Americas
Wildix
President and General Manager
Otava
Whether you’re looking to sell or interested in measuring annual growth, this session will benefit you. Panelists will discuss the M&A space, ways to optimize growth to build maximum value, positioning your MSP in the market for potential buyers, factors that impact valuation, and more. Whether you’re looking for an exit strategy or simply looking to increase the value of your MSP, this session will show you how.
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  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
  MSP Expo Track B
5:00pm
Tuesday - 2/14/23
Special Networking Event (3rd Floor Lobby)
Welcome Reception - For Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press
X-04
  Special Networking Event
Wednesday, February 15, 2023
7:00am-7:00pm
Wednesday - 2/15/23
(Hall A Lobby)
Registration Counters Open
X-05
  
8:30am
Wednesday - 2/15/23
()
Continental Breakfast - For Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press
X-06
  
9:00-9:45am
Wednesday - 2/15/23
Enterprise Solutions (Room 302A/B)
A Practical Guide to a ZTNA Implementation
E-09
The latest buzz word in security is Zero Trust. This panel will look at the misconceptions around zero trust today and provide attendees a real world take on Zero Trust and how it solves modern security challenges, as well as how to get started with and successfully implement a zero trust strategy in your business – and common mistakes to avoid.
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MSP Expo Track B (Room 303B)
How to Maintain IT Security Assurance in an Age Increasing Cyber Risk
MSPB-09
  AstriCon
  Enterprise Solutions
  MSP Expo Track A
  MSP Expo Track B
9:00-9:30am
Wednesday - 2/15/23
  Future of Work Expo
9:30-9:45am
Wednesday - 2/15/23
  Future of Work Expo
9:45-10:30am
Wednesday - 2/15/23
AstriCon (Palm A)
Security, High Availability, Scaling
AC-02
Future of Work Expo (Room 204)
Employee Engagement, Knowledge Management, and AI for the New Workplace
FOW-09
Without an engaged workforce, no amount of technology will help your business adapt to the Future of Work. The right technology is essential, however, especially to help workers manage the vast volumes of data coming from a dizzying variety of digital sources. Otherwise, they will be overwhelmed, and won’t have the tools to convert information into knowledge. This is where AI holds great promise, not just to make workflows easier, but to help employees work smarter. While AI is getting better on this front, workers must feel a sense of agency and being valued for their humanity. Too much focus on automation and efficiency will lead to disengagement, and undermine the benefit of investing in new technology. There is a difficult balance to strike here, but it’s critical for Future of Work, and this session is where we’ll find that balance.
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  AstriCon
  Future of Work Expo
9:45-10:15am
Wednesday - 2/15/23
Enterprise Solutions (Room 302A/B)
Lessons Learned in IT Automation
E-10
Automation is one of the latest industry buzzwords—and it’s a necessary step for most digital transformation efforts. But, how do you make the shift from manual to automated? Maybe nobody knows where their data is coming from. Maybe processes are in place for compliance, but nobody knows if those processes are still necessary. Or maybe there’s pushback from employees who are worried that they’ll become redundant. Yet, automation not only has the potential to accelerate digital transformation efforts, but to help organizations deal with the IT skills shortage—so your skilled workers can spend more time on more important (and more interesting) tasks. This session details how one IT team was successfully able to automate IT processes and improve operations and employee satsifaction.
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  Enterprise Solutions
  MSP Expo Track A
9:45-10:00am
Wednesday - 2/15/23
  MSP Expo Track B
10:00-10:30am
Wednesday - 2/15/23
  MSP Expo Track B
10:15-10:30am
Wednesday - 2/15/23
  Enterprise Solutions
  MSP Expo Track A
10:30-11:15am
Wednesday - 2/15/23
Enterprise Solutions (Room 302A/B)
How Branded Calling Can Restore Consumer and Customer Trust in Voice Calling
E-11
Sr. Director of Product Marketing
Transaction Network Services
The relentless barrage of robocalls has presented a pair of interconnected challenges for telecom providers, channel partners and enterprises that rely on the voice channel to engage with customers. The erosion of consumers’ trust in voice calling is evidenced by the fact that 75% of Americans will never answer calls from unknown numbers and enterprises are having their bottom line and brand reputation negatively impacted because consumers aren’t answering the phone. This discussion will discuss the role branded calling is playing in restoring that trust, including factors driving the loss of trust in voice calling, deployment strategies for branded calling, and data based on real-world branded calling use cases.
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Future of Work Expo (Room 204)
Focus on Customer Experience – Using Artificial Intelligence to Transform the Contact Center
FOW-10
Technology is a key driver for Future of Work, and AI may be the most important type. AI is transforming all types of work, and that includes what goes on in the contact center. Agents need all the help they can get as today’s digitally-savvy customers have new expectations that legacy-based contact centers cannot meet. Adopting cloud-based platforms is the starting point for contact centers, and the next step is deploying AI-based technologies. Customer service automation may provide a strong rationale for AI, but the real payoff comes from its capabilities to capture and process massive amounts of data coming from the various digital interactions you have with your customers. Contact centers are quickly learning that this is the best way to get on a level playing field with customers, and to do so while providing personalized service. That’s a winning formula, and to see how it’s done, you won’t want to miss this session.
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MSP Expo Track A (Room 303A)
Adapting Security for a Work from Anywhere World
MSPA-11
Chief Revenue Officer
ThreatBlockr
Vice President
Beachhead Solutions
Remote working is going away. For MSPs, that means much of their client base now has both a drive to implement more efficient WFH policies that are built for the long-term, and key concerns about WFH execution in terms of productivity and data security. In other words, MSPs are challenged to deliver the solutions to support productive and secure work from anywhere strategies. This panel will discuss how MSPs can create familiar, collaborative, and inclusive collaboration in virtual workspaces, while ensuring security and compliance needs are met, wherever employees are physically located.
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MSP Expo Track B (Room 303B)
New Opportunities in Cloud Storage
MSPB-11
SVP Business Development
Storj
Storage needs are only increasing as data continues to grow. From basic storage to compliant solutions to disaster recovery to efficient workflows, businesses need storage solutions that allow them to store and access information easily, yet securely, or even just as a backup. Not all solutions are the same and, like every other industry segment, storage is evolving with new models emerging. This session discusses business storage needs, different cloud storage options and new models, , and how MSPs can benefit from and ever-increasing need for storage and backup services.
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  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
  MSP Expo Track B
10:30-10:45am
Wednesday - 2/15/23
AstriCon (Palm A)
Technological Advancement in the New Era of the PBX
AC-03
  AstriCon
10:45-11:30am
Wednesday - 2/15/23
AstriCon (Palm A)
Using ARI and AGI to Connect Asterisk Instances in a Large Scale Environment
AC-04
  AstriCon
11:15-11:45am
Wednesday - 2/15/23
  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
  MSP Expo Track B
12:00pm
Wednesday - 2/15/23
()
Conference Luncheon - For Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press
X-07
  
12:30-1:15pm
Wednesday - 2/15/23
AstriCon (Palm A)
How to Build a Natural Language Intent Based IVR
AC-05
Future of Work Expo (Room 204)
Effective Collaboration from Anywhere – Making Hybrid Work
FOW-12
Hybrid work is a cornerstone of Future of Work, and with most teams being decentralized, collaboration efforts must not be location-dependent. With today’s cloud platforms – namely UCaaS – employees can work just as effectively from home as in the office. Businesses that remain tied to premises-based tools will be challenged to support the hybrid model, especially when it comes to working in teams. This challenge will only intensify if more of your workers elect to prefer working from home, in which case there will be more urgency for cloud adoption. Not only is this the best way to provide a consistent collaboration experience regardless of where workers are based, but this capability will make them feel more connected to the rest of the organization. Keeping workers productive is important, but so is the need to build culture and a sense of belonging that keeps morale strong. In this session, you’ll hear from leading collaboration providers and how their technologies are helping make hybrid work.
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MSP Expo Track B (Room 303B)
Building Business Resilience for MSPs: Cyber Security Best Practices
MSPB-13
CTO and CISO
EXTEND Resources
CEO
De Novo Perspectives
Cyber Insurance has changed dramatically as cybercriminals have become more sophisticated and ransomware attacks have become a go-to method for breaching the data stored in IT environments. How have carriers boosted information security requirements for insured companies, and how must MSPs prepare to support their clients? This session will explore cyber insurance myths vs. reality, the new compliance demands clients (and their vendors) will face, and the growth opportunities for MSPs.
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  AstriCon
  Future of Work Expo
  MSP Expo Track B
12:30-1:00pm
Wednesday - 2/15/23
Enterprise Solutions (Room 302A/B)
Preparing for Risk and Privacy in the Evolving Security Landscape
E-13
Consultant
Risk, Cyber Security, Privacy
Every business leader and IT team knows they need to focus on security. What they may not understand well is what their risk tolerance level is. This session explains how to assessing programs to ensure risk tolerance in an evolving privacy technology landscape that includes increasing use of AI, geofencing, cloud, metaverse, and other technologies. Attendees will learn how to identify and list privacy risks that must be addressed in today’s business environment, how to prepare for security audits, and how to ensure compliance and IT can collaboratively work to mitigate risk.
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  Enterprise Solutions
  MSP Expo Track A
1:00-1:15pm
Wednesday - 2/15/23
  Enterprise Solutions
  MSP Expo Track A
1:15-2:30pm
Wednesday - 2/15/23
AstriCon (Palm A)
How Large Language Models Are Turning Call Recordings Into Gold
AC-06
  AstriCon
1:15-2:00pm
Wednesday - 2/15/23
Enterprise Solutions (Room 302A/B)
Future of Experience: Merging Physical and Digital Worlds
E-14
CTO/Co-Founder
IKIN
Everyone keeps talking about the Metaverse and bringing together the physical and digital worlds. It’s the next evolution of engagement. On one side the equation is the software to build these immersive virtual worlds that can integrate real-world elements and interactions. The other is how to actually capture the real-world to create an visually appealing and accurate representation of the real world. This session will explore how photogrammetry can build the foundation for a powerful digital-physical convergence, as well as other use cases for merging the real and virtual worlds.
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MSP Expo Track A (Room 303A)
MSPs and 5G: Ready for Prime Time
MSPA-14
The hype around 5G is finally being realized as the next generation of wireless technology now rivals and is successfully replacing fixed lines for businesses. This creates a lucrative opportunity for MSPs to bundle connectivity, hardware, installation and managed services for organizations. This session will uncover the potential of 5G today for MSPs, its long-term benefits and how MSPs can maximize the opportunity to drive revenue and client value.
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  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
1:15-1:30pm
Wednesday - 2/15/23
  MSP Expo Track B
1:30-2:00pm
Wednesday - 2/15/23
  MSP Expo Track B
2:00pm
Wednesday - 2/15/23
  Keynote Presentation
2:30pm
Wednesday - 2/15/23
  Keynote Presentation
2:30-3:15pm
Wednesday - 2/15/23
AstriCon (Palm A)
Using Asterisk/FreePBX to Deliver Realtime Information to Remove a Heavy Load of Work from Medical Personnel
AC-07
  AstriCon
3:00-7:00pm
Wednesday - 2/15/23
(Hall A)
ITEXPO #TECHSUPERSHOW Expo Hall Grand Opening
X-08
  
3:15-4:00pm
Wednesday - 2/15/23
AstriCon (Palm A)
VoIP in Finance : How Bloomberg uses Asterisk to help Connect Finance Professionals
AC-08
  AstriCon
3:30-4:00pm
Wednesday - 2/15/23
Solutions Theatre (Expo Hall Theatre)
AI Communications for Smart Mobility
ST-01
Chief International Officer
INGO Spa
Self-driving boats are an interesting example of an artificial intelligence application to achieve smart mobility. This session will show a driverless boat experience using open source communications to provide omnichannel voice, chat and video support to users. The concept is also highly applicable for enhancing inclusion and diversity in communications using AI and open source. Different AI uses for driverless services will be analyzed, starting from Conversational AI to CX recommendations, along with a variety of potential use cases.
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  Solutions Theatre
4:00-4:30pm
Wednesday - 2/15/23
  Solutions Theatre
4:00-4:45pm
Wednesday - 2/15/23
4:30-5:00pm
Wednesday - 2/15/23
  Solutions Theatre
5:00pm
Wednesday - 2/15/23
Special Networking Event (Hall A)
Grand Opening Networking Reception in Expo Hall
X-09
  Special Networking Event
5:05-5:30pm
Wednesday - 2/15/23
  Solutions Theatre
5:30-6:00pm
Wednesday - 2/15/23
  Solutions Theatre
Thursday, February 16, 2023
7:30am-5:00pm
Thursday - 2/16/23
(Hall A Lobby)
Registration Counters Open
X-10
  
8:00am
Thursday - 2/16/23
()
Continental Breakfast - For Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press
X-11
  
8:30-9:15am
Thursday - 2/16/23
AstriCon (Palm A)
Scaling & Managing Real-time Communication Workloads in Kubernetes
AC-10
Future of Work Expo (Room 204)
Managing the Hybrid Workforce: The Factors that Really Matter
FOW-14
What are the critical factors that organizations must prioritize in order to underpin a flexible and virtual culture in a post-pandemic hybrid workplace? This session will reveal the latest findings that detail key factors that will strengthen and motivate workforces and drive sustained business success. A panel of experts will provide commentary on these critical success factors and their value to today’s business leaders.
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MSP Expo Track B (Room 303B)
Selling SD-WAN: A Key to MSP Success
MSPB-15
Every MSP is always looking to build their revenue streams. They all want to add new customers, but their service portfolio is a key driver of success. This session will discuss the network market, why SD-WAN should be part of every MSPs portfolio, how SD-WAN can both support existing clients and create a pathway for attracting new customers and, ultimately, how to successfully integrate SD-WAN into your portfolio of solutions and create new value for your customers.
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  AstriCon
  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
  MSP Expo Track B
9:15-10:00am
Thursday - 2/16/23
Enterprise Solutions (Room 302A/B)
Get It Straight When It Comes to STIR/SHAKEN and Your Business
E-16
Senior Director, WW Channel Marketing
LiveVox
The FCC's STIR/SHAKEN standards impact many businesses, making it more difficult for them to successfully reach their customers and prospects. This discussion will examine the impact STIR/SHAKEN standards have on businesses and how businesses can mitigate the risks of STIR/SHAKEN and improve their ability to reach customers successfully.
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Future of Work Expo (Room 204)
Brave New World, Part 2: The Metaverse
FOW-15
Our Part 1 session looked at the foundational technologies for this brave new world – augmented reality, virtual reality and mixed reality. This might be enough new technology for some, but if you want to explore the next frontier, that would be the metaverse. Whereas the use cases for Part 1 are episodic in nature, the metaverse represents a continuous state of being. Nobody is ready to inhabit the metaverse full-time, but as gamers know, these virtual worlds feel more real the more time you spend in them. This is a different kind of brave new world, and while clear use cases haven’t yet emerged for hybrid work, it’s really just a matter of time. Even if you can’t make the Part 1 session, you really need to be here, if only just to imagine what’s possible.
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MSP Expo Track A (Room 303A)
Increasing Profits through Managed Cybersecurity
MSPA-16
MSP Expo Track B (Room 303B)
Beyond Borders: Growing Your Business across Countries and Continents
MSPB-16
  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
  MSP Expo Track B
9:15-10:30am
Thursday - 2/16/23
AstriCon (Palm A)
Open Source Speech Recognition Solutions
AC-11
  AstriCon
10:00am
Thursday - 2/16/23
  Keynote Presentation
10:30am
Thursday - 2/16/23
  Keynote Presentation
10:30-11:15am
Thursday - 2/16/23
  AstriCon
11:15-12:00pm
Thursday - 2/16/23
AstriCon (Palm A)
Building STIR/SHAKEN services with OpenSIPS 3.3
AC-13
  AstriCon
11:00am-4:00pm
Thursday - 2/16/23
(Hall A)
ITEXPO #TECHSUPERSHOW Expo Hall Open
X-12
  
12:00pm
Thursday - 2/16/23
()
Lunch Vouchers Provided to Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press
X-13
  
1:00-1:45pm
Thursday - 2/16/23
Future of Work Expo (Room 204)
How IT Can Keep Pace, Part 2 – Managing the Endpoints
FOW-16
Our Part 1 session focuses internally on IT’s primary need – to manage the data network. This is a key Future of Work need, but IT supports more than just technology. Workers are the end users of those technologies, and with hybrid work, IT has never had to support such a broad range of needs and endpoints for them. Not only is there a wide range of endpoints to support – PCs, tablets, desk phones, smart phones, video hardware, headsets, etc. – but also network environments. Creating a consistent user experience across all of this requires careful orchestration, and with home-based workers providing most of their own endpoints, this can become a difficult challenge. For ease of management, IT might be considering a virtual desktop, so many types of approaches are possible. Every situation is different, but this will be the session where you’ll learn best practices from IT leaders.
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MSP Expo Track B (Room 303B)
Building Business Resilience for MSPs: Cyber Security Best Practices
MSPB-17
  AstriCon
  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
  MSP Expo Track B
1:45-2:15pm
Thursday - 2/16/23
Enterprise Solutions (Room 302A/B)
AI Journey: From Documents to Insights
E-18
AI Program Manager
Google
AI has become a critical part of daily operations in many companies. Understanding the business needs and criteria with existing paths of AI is the key to success. There are many documents in organizations – like PDFs, images, logs, etc. – that can provide valuable insight into businesses and their customers. But, most of these documents are just sitting there, untapped, because they are difficult to read, compare and understand the relationship between them. This session explains how a document AI pipeline can help transform unstructured documents into structured data with the power to read, understand, and make them useful. The technology unlocks the values of documents and offers a competitive advantage to re-invest and repurpose these resources for any business.
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  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
  MSP Expo Track B
1:45-2:30pm
Thursday - 2/16/23
AstriCon (Palm A)
"It's a Mobile World" - Using Asterisk to Distribute Calls in a Mobile-first Retail Environment
AC-15
  AstriCon
2:15-3:00pm
Thursday - 2/16/23
Enterprise Solutions (Room 302A/B)
Hacking Trends and How Companies Can Fight Back
E-19
CEO
Red Sentry
Co-Founder & EVP
Assured Data Protection
When it comes to hacking trends, businesses are usually behind the curve. Hackers are smart, fast, and flexible. By the time businesses can implement a security change, malicious hackers have come up with several new ways to get in. But by taking a proactive approach to security, companies can protect themselves against these attacks. This session discusses current hacking trends, where they are likely to go in the future, and what companies can do to fight back successfully to build resiliency and protect their data, users, and customers.
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Future of Work Expo (Room 204)
Workplace of the Future – Re-Imagining Workspaces and Office Design
FOW-18
Future of Work is very much about using the right technologies to support employees from wherever they are working, but another important component is the workspace itself. As the nature of work evolves, so do the spaces where work gets done, and this is happening in a big way as businesses try to entice workers back to the office. Today’s technology has made work from home very manageable, and many see no reason to become office-based again. This has led business leaders to re-imagine the workspaces they’ve been using for so long, focusing more on specific use cases than just being a generic place where everyone simply goes out of habit. There’s a great opportunity here to show employees that you’re thinking carefully about the Future of Work, and in this session, you’ll learn what some of that new thinking looks like.
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MSP Expo Track A (Room 303A)
What MSPs Need to Know About Selling White-Label UCaaS
MSPA-19
MSP Expo Track B (Room 303B)
Optimizing the Network and Cloud to Support Digital Transformation
MSPB-19
Vice President, Technology Solutions
Nitel
Businesses everywhere are undertaking a massive migration to the cloud. Some are going all-in, while others are making a slower, methodical transition. Either way, it’s part of the bigger digital transformation trend that is hitting every industry today, requiring better IT teams to support new digitally driven businesses. MSPs have to be prepared and understand these trends and how the technologies they are delivering enable them, along with how to maximize their value to enable their customers to succeed and operate efficiently. This discussion will look into what MSPs need to know about networks, security, performance, agility and more to be able to deliver to their customers and grow their own businesses.
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  Enterprise Solutions
  Future of Work Expo
  MSP Expo Track A
  MSP Expo Track B
2:30-3:15pm
Thursday - 2/16/23
AstriCon (Palm A)
Multi-tenant Asterisk on Kubernetes
AC-16
  AstriCon
3:00pm
Thursday - 2/16/23
Special Networking Event (Hall A)
ITEXPO #TECHSUPERSHOW Pub Crawl on Expo Floor
X-14
  Special Networking Event
3:05-3:30pm
Thursday - 2/16/23
  Solutions Theatre
3:15-4:00pm
Thursday - 2/16/23
AstriCon (Palm A)
Asterisk + FreePBX Update
AC-17
  AstriCon
3:30-4:00pm
Thursday - 2/16/23
  Solutions Theatre
4:00-4:30pm
Thursday - 2/16/23
  Solutions Theatre
4:30-5:00pm
Thursday - 2/16/23
  Solutions Theatre
8:00-10:00pm
Thursday - 2/16/23
  Special Networking Event

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