"Graduate degree" in benefits, value & options in the UC Marketplace - know before you buy!
Whether you’re an SMB or large enterprise, you need the knowledge and tools to make the right decisions when it comes to unified communications. What’s the value and benefit to your organization? How can you build the business case and use cases that will give you the most bang for your buck? Which are the best deployment options for your organization? How should you engage with potential vendors?
UC has powerful profit-increasing potential, with potential ROI of over 100%. But – you need the right tools to evaluate the general business impact of UC in your organization, from the hard business returns and cost savings to the soft benefits of productivity enhancement and revenue expansion. Identifying the right use cases is critical for a successful deployment.
UC University is a comprehensive introduction to all of the aspects of UC, the market, the vendors, the deployment process, the benefits and the ROI. You will walk away with the tools you need to help you analyze the business case, deployment options, and vendor analysis.
Phil Edholm is the President and Founder of PKE Consulting. PKE consults to end users and vendors in the communications and networking markets. PKE works with our clients to deliver the value of the integration of information and interaction. Whether with Unified Communications or integration of communications and business processes, PKE has the experience and knowledge to transform your organization. Phil Edholm has over 30 years experience in creating innovation and transformation in networking and communications. Prior to founding PKE , he was Vice President of Technology Strategy and Innovation for Avaya. In this role, he was responsible for defining vision and strategic technology and the integration of the Nortel product portfolio into Avaya. He was responsible for portfolio architecture, standards activities, and User Experience. Prior to Avaya, he was CTO/CSO for the Nortel Enterprise business for 9 years. At Nortel, he led the development of VoIP solutions and multimedia communications as well as IP transport technology. His background includes extensive LAN and data communications experience, including 13 years with Silicon Valley start-ups. Phil is recognized as an industry leader and visionary. In 2007, he was recognized by Frost and Sullivan with a Lifetime Achievement Award for Growth, Innovation and Leadership in Telecommunications. Phil is a widely sought speaker and has been in the VoiceCon/Enterprise Connect Great Debate three times. He has been recognized by the IEEE as the originator of “Edholm’s Law of Bandwidth” as published in July 2004 IEEE Spectrum magazine and as one of the “Top 100 Voices of IP Communications by Internet Telephony magazine. Phil was a member of the IEEE 802.3 standards committee, developed the first multi-protocol network interfaces, and was a founder of the Frame Relay Forum. Phil has 13 patents and holds a BSME/EE from Kettering University
Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.
With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients.