January 29, 2019

CoreDial's Chief Revenue Officer Ken Lienemann to Deliver Keynote on Customer Experience Revenue Opportunities at ITEXPO


Presentation Will Describe How Channels Can Increase Profits & Retain Customers By Bundling Next-Generation Customer Engagement Solutions into UCaaS Deployments

BLUE BELL, PA— (January 29, 2019)CoreDial, LLC, a leading provider of cloud communications and UCaaS services, announced that Ken Lienemann, its chief revenue officer, will deliver a keynote presentation at ITEXPO about opportunities for resellers to differentiate with CCaaS. Lienemann’s address, “CX Sells— How the Channel Wins by Selling the Customer Experience,” is scheduled for Thursday, January 31 at 10 a.m. He will outline how partners can expand revenue streams, increase profitability, and improve business outcomes for customers by adding contact center solutions to their existing UCaaS portfolios, creating a compelling offering for businesses. ITEXPO will take place at the Greater Fort Lauderdale/Broward County Convention Center, January 30 through February 1, 2019.

CoreDial will showcase its comprehensive CoreNexa™ UCaaS platform and award-winning CoreNexa Contact Center solution at the event. Designed to enhance the customer experience, CoreNexa Contact Center delivers superior customer engagement capabilities for SMB environments through sophisticated features typically associated with large enterprise. The omni-channel CCaaS solution easily scales from five agents to 1,000+ and incorporates voice, live web chat, SMS, email, IVR, as well as custom CRM integration. CoreDial will be located at booth #507 throughout the exhibition with information about this CC solution.

In addition, Rick McFarland, CoreDial’s vice president of contact center solutions, will participate in three panel sessions. The first session, “Making Messaging Work for Your Enterprise and Why It Should Be a Priority,” is set for January 31 at 1 p.m. and explores how mobile messaging is now critical for communications environments. McFarland will then join two panels on February 1. “Can You Hear Me Now?” scheduled for Friday at 9am, discusses how SD-WAN, voice, video, and SaaS can enhance customer service. McFarland’s last panel, “10 Things That Every Business Should Know About Unified Communications But May Not” at 11 a.m., focuses on how sophisticated UC capabilities can benefit customer experience.

“We are always looking for venues to help partners thrive in a demanding marketplace,” said Lienemann. “MSPs, VARs, and IT solutions providers need to differentiate themselves not just with technology, but also by embracing and advocating the concept of enhanced customer experience through compelling contact center tools. ITEXPO presents a terrific opportunity to educate the channel on leveraging CCaaS to increase revenue, reduce churn, and improve profitability.”

About CoreDial
CoreDial is the leading provider of cloud communications services and drives channel success through a unique business model that empowers partners to deliver high-value, margin-rich communications solutions. With over 800 partners serving more than 26,000 businesses and 320,000 seats nationwide, CoreDial enables the channel to quickly and cost-effectively provide end users with compelling, reliable platforms and services that include UCaaS, CCaaS, hosted PBX, mobility, SIP trunking, and SD-WAN. The company’s success-focused business model and intuitive self-service capabilities enable partners to generate recurring revenues, increase profitability, and build their own brands. 

For additional information, visit, subscribe to the CoreDial blog, and follow CoreDial on Twitter at @CoreDial.

Suzanne Mattaboni
Parallel Communications Group, Inc.
[email protected]

Edited by Maurice Nagle

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