Cloudonix CEO Nir Simionovich will present Game Changing Contextual Communications at ITEXPO Florida 2018
Fort Lauderdale, FL – February 7, 2018 – Cloudonix® announced today that Nir Simionovich, its CEO & Founder, will be presenting at ITEXPO, February 13-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida. ITEXPO – the world’s largest and best-attended business technology trade show – brings together the IT industry’s leading professionals and thought-leaders for educational and networking programs covering the latest technology and trends in IP Communications.
Nir Simionovich will be speaking about 'Contextual Communications – The Evolution of the Call Center', on Thursday, February 15 at 1:00 pm on the Asterisk World Track.
In today’s world of ever-increasing connectivity and rapid response expectations, call centers need to continuously reinvent themselves, to enhance services and boost customer retention. Unfortunately, this is often easier said than done. You needn’t worry though, as Nir will explain how contextual communications can provide a great tool for bridging between call centers and consumers, leading to improved customer satisfaction, increased sales and revenues, and decreased costs. In addition to introducing the general concept of contextual communications, Nir will also explain how they can be integrated into existing services and will present a case study of a call center that offers services to thousands of users.
Nir will also be participating in the 'Changing Your Business with CPaaS' Panel on Wednesday, February 14, 2018 at 9:30-9:55 am, on the Communications Applications track.
“In the past, we were impressed when contact centers were able to recognize their callers’ name and number. Today, thanks to contextual data, call centers can achieve so much more, astonishing callers and exceeding their expectations,” explains Nir. "The possibilities are endless. Imagine a car accident in the middle of the night. No one is hurt, but you need to contact your insurance company. Using the Cloudonix platform, delivering maximum in-app communication is easier than ever. As you contact your insurance company via the app to request assistance, they will automatically know where, when and how to help you, even sending you a pizza while you wait for the tow-truck to arrive."
Registration for ITEXPO is now open. For the latest ITEXPO news, updates and information follow the event on Twitter at @ITEXPO.
Cloudonix offers top-notch, high-quality voice, text and video communication services that enable apps, enterprises and telecom companies to boost customer retention, ensure privacy, reduce costs and increase revenues. This unique service is configured to suit all communication devices, from phones to connected cars, providing secure and scalable IP-based services for consumers worldwide. Cloudonix delivers maximum communication anywhere, anytime – even in areas with low connectivity. A subsidiary of Greenfield, Cloudonix is HIPAA, FCA and GDPR compliant, with a proven track record that spans 10 years and over 10 million users across the globe.
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Edited by Mandi Nowitz