Tuesday, February 11, 2025
Wednesday, February 12, 2025
3:30pm
Wednesday - 2/12/25
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Solutions Theatre (Expo Floor Theatre)
The rise of GenAI and LLMs is transforming how businesses operate, shifting from a world of isolated AI tools to one where hundreds of autonomous agents work alongside us—driving execution across engineering, product management, marketing, and sales. In this session, we’ll explore how companies are deploying AI agents to scale faster, make better decisions, and unlock new levels of efficiency. We’ll also discuss the future of work, where a 10-person startup can scale to a billion-dollar unicorn by leveraging AI agents for every function. As AI becomes deeply embedded in workflows, organizations must rethink key metrics, decision-making structures, and how teams collaborate. The companies that adapt will thrive—those that don’t will be left behind.
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4:00pm
Wednesday - 2/12/25
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Solutions Theatre (Expo Floor Theatre)
The Human-AI Symphony: Practical Strategies for Business Leaders to Amplify Human Potential with AI
SS-02 In an era where AI adoption often feels like choosing between human expertise and artificial intelligence, forward-thinking organizations are discovering the transformative potential of human-AI collaboration. This session explores how organizations are leveraging digital personas and intelligent communication systems to create a more dynamic, efficient, and human-centric work environment. We'll examine how Subject Matter Experts (SMEs) can scale their impact through AI-powered digital twins while maintaining authentic human connections. Through real-world examples and demonstrations of IgniteTech's MyPersonas and EloquensAI solutions, we'll show how businesses are bridging the gap between AI capabilities and human expertise. This session is ideal for business leaders seeking practical insights into implementing AI solutions that promote collaboration while maintaining the irreplaceable human element in their operations.
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4:30pm
Wednesday - 2/12/25
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5:00pm
Wednesday - 2/12/25
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Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - Shaping the Future of AI: Voice Cloning and Synthetic Data in Action
SS-04 Voice cloning and synthetic data are transforming conversational AI by enabling scalable, personalized interactions. Deepgram’s advanced voice synthesis allows for the creation of diverse, natural voices, while synthetic data provides an unstoppable gateway to model accuracy, reducing bias, and ensuring privacy. In this session, we’ll explore how these technologies are reshaping industries and improving user experiences, offering insights into the future of AI-driven voice applications.
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5:30pm
Wednesday - 2/12/25
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Solutions Theatre (Expo Floor Theatre)
Inefficient processes drain businesses of over $5 trillion annually. The agentic AI platform offers a solution by automating and optimizing CX and EX. These intelligent agents handle complex tasks, personalize interactions, and proactively resolve issues, boosting efficiency and freeing human agents for higher-value work. The result is significant cost savings, improved customer and employee satisfaction, and a substantial impact on the bottom line.
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Thursday, February 13, 2025
1:00pm
Thursday - 2/13/25
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Solutions Theatre (Expo Floor Theatre)
Preparing for the future of work requires a strategy, and this is not the time to rely on gut feel. Employees and managers will have different priorities, and technology can play a key role to bridge those divides. This is where industry-based research can be invaluable, helping decision-makers connect the dots across the organization for a more strategic approach to future of work. During this opening keynote session, Future of Work conference Chair Jon Arnold will review current research about the state of the workplace, and how businesses can develop more effective future of work strategies.
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2:00pm
Thursday - 2/13/25
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Solutions Theatre (Expo Floor Theatre)
Enterprise Cybersecurity Solutions Showcase - Introducing PDI: Where AI Meets Expert-Driven Cybersecurity
SS-11 Join us for a demonstration of PDI Security and Network Solutions' innovative cybersecurity platform. We'll showcase how our integrated solution combines human expertise with advanced AI to deliver comprehensive protection across your entire security ecosystem. You'll see firsthand how our platform, trusted by 2,500+ businesses across 40 countries, provides:
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2:30pm
Thursday - 2/13/25
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Solutions Theatre (Expo Floor Theatre)
Future of CX Solutions Showcase - Creating Accessible Customer Support Experiences and Unlocking a Market of Millions
SS-12 The Deaf and Hard of Hearing (D/HH) community faces significant barriers when interacting with customer support systems, resulting in missed opportunities and lost revenue for businesses. What constitutes a high-quality customer experience for the Deaf community? How many Deaf customers are reaching out to your business today? In this session, we will explore the disparities in customer support for the DHH community, examine the current state of access, and highlight the costs of inadequate solutions. Attendees will gain insights on how to offer more equitable customer experiences, tap into a largely underserved market, and improve overall customer satisfaction.
This session will address the critical gap between the customer support experiences currently offered to the Deaf community and the expectations of both customers and businesses. We will discuss common misconceptions about what constitutes accessible service and explore the real needs of DHH customers. Through a focus on emerging technologies, such as live support using WebRTC, AI-powered sign language recognition, and virtual signing avatars, we will demonstrate how businesses can leverage these tools to provide accessible, impactful, and customer-centric experiences. We will also highlight the importance of integrating live support with native language users to ensure an inclusive environment, strengthen brand reputation, and ultimately unlock access to an untapped market of millions.
Understand the current limitations of technologies used by businesses to engage with the Deaf community, and why many existing solutions are outdated and ineffective.
Explore how legacy solutions, some of which are 20-40 years old, contribute to inequitable access and a subpar customer experience for Deaf individuals.
Learn about innovative, forward-thinking technologies that are improving accessibility, including WebRTC, AI-driven sign language recognition, and virtual avatars.
Discover the positive impact that equitable customer experiences can have on business success, customer loyalty, and brand equity.
Gain insights into how businesses can proactively reach and serve the Deaf and Hard of Hearing community, enhancing customer satisfaction while expanding market opportunities.
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