Tuesday, February 11, 2020
Wednesday, February 12, 2020
9:00-9:55am
Wednesday - 2/12/20
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Service Provider Solutions (Room 305)
Artificial intelligence use cases are emerging in nearly every market. So what will it mean to service providers? In a data-driven world, how can service providers leverage AI to deliver better customer experiences, build new partnership models, and create new product and revenue opportunities? This session will discuss the emergence of AI and its potential to revolutionize the service provider market.
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10:00-10:25am
Wednesday - 2/12/20
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Service Provider Solutions (Room 305)
Using ML and NLP to Provide a Better Experience and Generate Communications Revenue
ITSP-02 The digital transformation wave has introduced unprecedented volumes of data, yet so much of it remains untapped. The truth is, the communications engagements users have all day long with colleagues, customers, friends, and family members, provide a significant opportunity. This session will discuss how communications service providers can leverage artificial intelligence and machine learning technologies to take advantage of the information that crosses their networks every moment to build new revenue opportunities and further monetize their networks and services, while at the same time, delivering users better, more engaging and personalized experiences. Everybody wins.
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10:30-10:55am
Wednesday - 2/12/20
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Service Provider Solutions (Room 305)
With 30 Million+ businesses in the United States, how do you carve up your niche to sell your services to. Some service providers have carved up the country by geography, others have scaled the country by focusing on specific verticals with customized UC offerings and pricing. In this session we will diiscuss some of the lessons learned from over 150+ service providers in this space providing insights to guide your strategies.
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1:00-1:55pm
Wednesday - 2/12/20
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Service Provider Solutions (Room 305)
Spam calls with spoofed caller IDs have reached unprecedented levels, to the point where people simply refuse to answer calls. They are easily the biggest segment of consumer complaints to the FTC and the number of robocalls on a monthly and annual basis continues to climb. Reports suggest as many as 4/7 billion robocalls were placed in July in the United States. While the TCPA theoretically should protect against spoofed robocalls, technology has evolved in a way legislators simply could not project almost three decades ago. So, if technology is the problem, it should also be the solution. Enter STIR (Secure Telephone Identity Revisited) and SHAKEN (Signature-based Handling of Asserted information using toKENs) standards. This session will discuss the spoofed robocall epidemic, who bears responsibility for protecting subscribers, and how can modern technology help eliminate this growing problem and hopefully make it possible to actually know who is calling again.
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2:00-2:55pm
Wednesday - 2/12/20
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Service Provider Solutions (Room 305)
The FCC recently submitted a Report and Order defining new rules around the implementation of Kari’s Law, Ray Baum’s Ct, and other 911 dialing and notification mandates. What are these new requirements, how do they impact service providers, and what do providers need to do to ensure they and their customers are compliant with these regulations?
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3:00-3:55pm
Wednesday - 2/12/20
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Service Provider Solutions (Room 305)
When people hear terms like CALEA, wiretapping, subpoena compliance and such, they tend to fall back on several misconceived notions about these topics. The truth is that CALEA is saving lives, and the providers that are complying with subpoenas are playing very real roles in saving lives as well. This session will use several real case studies from well-known law enforcement cases, to discuss how Subpoena and CALEA compliance makes a real difference.
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Thursday, February 13, 2020
1:00-1:55pm
Thursday - 2/13/20
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Service Provider Solutions (Room 305)
This discussion will cover key trends and capabilities in cloud-based solutions for VoIP service providers. Topics include challenges that a successful VoIP business needs to plan for such as switching, billing, customer management, mobile solutions, VoIP Origination and Termination, provisioning and more. Whether your business is already well-established, or just starting out, this session will provide you with new insights.
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2:00-2:55pm
Thursday - 2/13/20
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Service Provider Solutions (Room 305)
As there is with every generation of wireless technology, the rollout of 5G has come with its share of marketing spend and media hype. Is the hype real or is 5G just an incremental evolution in mobile technology that most people won’t really realize happened other than seeing another number on their mobile screens? More importantly, where’s the revenue in 5G? Aside from mobile device manufacturers charging more for 5G-capabile devices long before their networks are live in most places, how are service providers going to leverage 5G? Is the opportunity with consumer or business customers, and what will the revenue-producing use cases be? Does it even rally matter? Will the 6G hype cycle begin before most people have even experienced 5G, creating an endless unrealized hype cycle
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3:00-3:55pm
Thursday - 2/13/20
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Service Provider Solutions (Room 305)
Until now, telecom buyers have had little visibility into service quality and realibility of the communications services they pay for. Now, a joint venture between TMC and PhoneSentry will finally provide telecom service buyers with transparency into service quality and reliability across multiple providers. What does this mean for providers, how can they benefit, and what does it mean for the industry?
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Friday, February 14, 2020
