Carriers that have implemented STIR/SHAKEN have seen positive results. But smaller carriers, which have an extension until June 2023 to implement STIR/SHAKEN, have the most trouble containing robocalls and a high percentage of “bad” robocalls originate on those smaller networks. Even though STIR/SHAKEN and call-filtering apps have led to a small percentage of high-risk robocalls originating from Tier 1 networks, consumers likely won’t notice an immediate change in terms of robocalls they receive following this first STIR/SHAKEN deadline. In addition, another important deadline recently passes: As of September 28, 2021, the industry's largest carriers can block traffic from carriers that haven't done their share to mitigate illegal robocalls originating on their networks. This session will discuss what’s happened to date in terms of STIR/SHAKEN implementation, its impact, and, what still needs to be done, and what the September 2021 and June 2023 deadlines mean to communications providers and their customers.
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Studies show that in the U.S., 76% of calls from unidentified or unfamiliar numbers are left unanswered. While the deployment of the SHAKEN/STIR framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not. To combat this, businesses and their numbers must be vetted, registered and verified by service providers to help outbound calls be delivered to consumers and displayed appropriately. This session will explore Registered Caller, a centralized telephone number registry facilitated by CTIA and iconectiv, and developed with input from major voice providers, robocall mitigation companies, and other leaders in the voice service industry. Its main focus is to build a centralized telephone number registry that helps ensure legitimate and wanted calls are reaching consumers and maintains the integrity of voice calls.
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The news regularly reports incidents of various fraud schemes that are perpetuated via the telecommunications network. A few months ago, a series of DDOS attacks impacted a major SIP service provider, overwhelming its network and blocking legitimate traffic. Illegal robocalls continue to take advantage of the elderly. Depending on the scheme, the fraud can harm both the service providers and the subscribers. Join us for this session to review the top 7 tactics to protect both service provider networks and their subscribers from fraud.
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Every business needs communications services. They are the backbone of business success. But, for providers, there are nuances that may make selling and managing these services more complicated than they need to be, if you’re not prepared for them. This session will discuss the complexities of delivering communications services and how to avoid or overcome them to provide not only reliable communications that meet customer expectations, but also top-notch support.
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Our 2nd CEO Insights panel delivers a rare behind-the-scenes peek into the mindsets of CEOs, and how they are handling today's challenges including Covid-related hybrid office vs. work-from-home issues, current events such as ""The Great Resignation"", workforce generational changes, purpose, and politics. Each CEO will share their perspectives on benefits and drawbacks related to these and related topics. Attendees will gain invaluable insights and tips on how to prepare for success in these and other areas and what works and what doesn’t work from a leadership perspective.
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The last 24 months have seen extraordinary transformation in digital delivery of services. The rush and success of digital services, like telehealth, peer-to-peer payments, and AI-assisted risk management, are raising concerns about privacy and security. Legislators, regulators and state agencies are asking whether the success of these trends comes at the expense of consumers. Successful companies need a strategy that balances new digital services against a growing array of rules and regulations. This presentation will discuss the changing nature of the legal and regulatory landscape with a focus on cutting edge business models and the related legal issues. It will address issues in marketing, like the changing use of technology in content, social media, email, online transactions, and customer-facing services, as well as compliance risks for developers, investors, and third-party service providers.
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Sales & marketing misalignment costs companies more than $1 trillion a year. Between differing goals and priorities, weak processes, and poor communication, companies waste valuable time and resources, all while finger-pointing and maximizing frustration levels for everyone involved. The good news is that companies with good alignment close 38% more deals and achieve 208% higher revenue. This session will explore the 7 'Deadly Sins' that are keeping you from achieving good alignment. Then, we'll offer a step-by-step plan for eliminating them from your company and operating as a cohesive growth team.
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We have heard over and over that more diverse teams are proven to create more innovation, generate more revenue, and build overall more successful teams and companies. It's not a question of why companies aren't hiring more diversely and creating more inclusive cultures, but how. Join this panel of business leaders for a conversation on how to do begin removing the ask for accommodation, ERG groups and opportunities for leadership roles and begin creating a culture of true inclusivity.
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It’s a simple question, but not always with a simple answer: How can service providers deliver more value to their customers? Every provider is looking for ways to drive more revenue, and the path to achieving that goal is by delivering more value to customers – both new and existing. This session will uncover some of the challenges service providers face – especially in highly competitive markets – and opportunities they have to increase their value, whether through increased use of their data and analytics, their networks, or new services and technologies.
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