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Events

Conference Program

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Thank You for Participating in the Florida Event - 2025 Information Will Be Available Shortly.

Until then, check out what happened in at the Florida 2024 event.

Check back soon for updates to the ITEXPO 2019 Program

Click here to view the 2017 ITEXPO Conference Program Click here to view the 2017 ITEXPO Speaker list

Thank You for Participating in the Florida Event - 2025 Information Will Be Available Shortly.

Until then, check out what happened in at the Florida 2024 event.

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm

Days


Tracks

Tuesday, February 13, 2024
10:00-10:45am
Tuesday - 2/13/24
Service Provider Technology (208A)
Maximizing Cloud to Build and Bundle Service Offerings
SP-01
CEO
Adaptiv Networks
B2B Tech Influencer
Evan Kirstel LLC
National VP Carrier Sales
Infobip
Vice President, Marketing & Sales
Telinta
The cloud has become a pivotal tool for service providers to amplify their service offerings. This session looks at how providers can harness the unparalleled flexibility and scalability of cloud technologies to craft and bundle robust service solutions. Discussion will include best practices, emerging trends, and proven strategies to capitalize on cloud infrastructure, streamline service delivery, and enhance customer experiences. Attendees will leave with a better understanding of how cloud can not only enhance their service portfolios and unlock new revenue streams to foster sustainable growth.
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  Enterprise Metaverse
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
11:00-11:45am
Tuesday - 2/13/24
Service Provider Technology (208A)
STIR/SHAKEN for xCaaS: What’s Next?
SP-02
Principal Software Engineer Principal Software Engineer
Unified Office
Founder & CEO
Numeracle
CMO
TelcoBridges
Sales Engineer
TransNexus
The FCC has issued a number of new rulings, requiring many more service providers to implement STIR/SHAKEN and KYC policies to their networks. This will impact many of the UCaaS/CCaaS/CPaaS providers that thought they were immune from dealing with STIR/SHAKEN implementations. During this session, details on the recent rulings, compliance mandates, and implementation methods will be explored, preparing providers to meet regulatory requirements.
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  Enterprise Metaverse
  Enterprise Technology
  Future of Work
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
12:00-12:30pm
Tuesday - 2/13/24
Service Provider Technology (208A)
Using Content-Based Analytics to Mitigate Adverse Call Labeling of Legitimate Enterprise Communications
SP-03
Head of Partnerships and Regulatory Compliance
Caller ID Reputation
Warning labels take different shapes and forms across the top service providers based on the data provided by carrier-partnered 3rd party analytics companies. Each of the top carriers offers a free service to block calls identified in the highest risk category by their third-party analytics. As such, calls identified as Scam, Scam Likely, Fraud Risk, or Potential Fraud (the exact terminology varies across service providers) can impede legitimate enterprise communications. in the battle against illegal robocalls, it is important to note that analytics approaches may be defined by two broad categories: (1) Event-based analytics and (2) Content-based analytics. Content-based analytics refers to an in-depth investigation of the phone call content to subjectively explain what has happened. Event-based analytics “relies on network signaling such as Session Initiation Protocol (SIP) messages and other call related data.” In looking at both approaches, it’s important to take note of a few critical differences. Attendees of this session will learn the role and importance of content-based analytics technology and solutions to prevent inappropriate call labeling and remediation of telephone number reputation for legitimate enterprises.
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  Enterprise Metaverse
  Enterprise Technology
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
1:30-2:00pm
Tuesday - 2/13/24
Service Provider Technology (208A)
Building the AI Story for Your CX Customers
SP-04
CX Program Specialist
Intelisys
Break through the hype, the myths, and the urban legends. There are a few ways to tackle AI – try to be the facts and figures expert, go over the top imagining a world of bots doing it all while we lay in bed, or simply build a compelling story. Heather Kurzenski will bust through the hype and provide you with practical messaging strategies to address AI in a way that compels and builds trust between you and your CX customer.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
2:05-2:45pm
Tuesday - 2/13/24
Service Provider Technology (208A)
The Future of Networks in the Cloud
SP-05
CEO
Adaptiv Networks
VP Engineering
ECG
Chief Technology Evangelist Accure.AI, Cybersecurity Advisor
Lionfish Tech Advisors
As digital transformation continues to change business strategies and needs, there is a natural demand for more advanced, scalable, and secure networking solutions in the cloud. This session looks at the transformative potential of cloud networks and the emerging trends and technologies driving the next wave of cloud-based networking, including the convergence of SD-WAN, edge computing, and 5G. Speakers will explore the implications of these advancements for service delivery, security, and business continuity.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
3:00-3:45pm
Tuesday - 2/13/24
Service Provider Technology (208A)
Generating Revenue with 5G
SP-06
B2B Tech Influencer
Evan Kirstel LLC
VP Mobility and IoT
Telarus
Associate Director
Verizon
CTO
Hyperion Partners
As 5G reshapes the connectivity landscape, its potential for revenue generation remains unparalleled. In this session, we will explore strategic avenues to monetize 5G's capabilities. Delving into use-cases, innovative service models, and partnership opportunities, attendees will gain insights into the impact of 5G on business models and growth opportunities. Beyond just faster speeds, speakers will discuss 5G as a catalyst for new services, enhanced customer experiences, and untapped revenue streams.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
4:00-4:45pm
Tuesday - 2/13/24
Service Provider Technology (208A)
Simplifying MSFT Teams Integration
SP-07
Founder and Lead Trainer
Let the Geek Speak
Business Development Director
Enreach
Communications service providers often struggle with the complexities of Microsoft Teams and integrating telephony into Teams. But, it doesn’t have to be that way. This session looks at where those challenges arise and, more importantly, how service providers can reduce friction with Teams and grow their communications portfolios by capitalizing on the Teams opportunity in front of them based on 300+ million active users – a figure that is sure to continue to grow.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
Wednesday, February 14, 2024
9:00-9:45am
Wednesday - 2/14/24
Service Provider Technology (208A)
Agility and Innovation with CPaaS and AI
SP-08
CEO and Founder
Comunicano, Inc.
Solutions Engineer
Intelisys
Messaging Expert
Sinch
VP of Product, Marketing, and Communications
NUSO
Communication Platform as a Service (CPaaS) has created a game-changing paradigm for providers who understand how to leverage it to redefine their communications strategies and build more robust offerings for their customers. This session looks at how CPaaS is re-inventing the traditional telecom model and the opportunities it presents for service providers to become more agile in responding to market needs, create more value for their customers, and generate additional revenue streams. Topics will include: How does CPaaS complement and/or enhance existing solutions? What new use cases does CPaaS enable? How does the rapid growth of AI impact CPaaS? How does CPaaS help providers be more competitive in today’s market? And much more.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
10:00-10:45am
Wednesday - 2/14/24
Service Provider Technology (208A)
Attention UCaaS Providers: What's Your Teams Strategy?
SP-09
CEO
TeamMate Technology
President
RAD-INFO INC
CEO
NextPlane, Inc.
CEO
NUSO
Microsoft Teams has surpassed 300 million active users, and the most recent public statistics show that more than 15 million are telephony enabled. As the dominant collaboration platform, it is an easy choice for Microsoft-centric IT teams to choose Teams for their various IT needs. As customers increasingly adopt Teams, cloud providers are being asked to support them in ways that may threaten to undercut their UCaaS businesses. No cloud provider can take on Teams directly and win, so they must co-exist and somehow make the best of the situation. But, the telephony piece is anything but simple, and PSTN connectivity isn’t native to Microsoft. Providing an apples-to-apples experience going from desk phones and PBXs to Teams-based calling can be quite challenging. This is what creates opportunities for UCaaS providers. This session will explore the strategies that are available to UCaaS Providers to co-exist and win business in the Microsoft ecosystem.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
11:00-11:45am
Wednesday - 2/14/24
Service Provider Technology (208A)
How UC and AI are Revolutionizing Communications
SP-10
CEO and Founder
Comunicano, Inc.
CTO & Co-founder
Ecosmob Technologies
CX Program Specialist
Intelisys
Sr. Solutions Architect
Telarus
CTO
TeleDynamics
As Unified Communications (UC) and Artificial Intelligence (AI) converge to redefine the communications landscape, this session looks at the groundbreaking potential of merging UC with AI-driven tools to offer service providers a glimpse into the future of intelligent communication. Attendees will learn how AI can enhance UC capabilities, streamline processes, and create value-added experiences for users, while driving revenue opportunities for providers. As businesses strive for enhanced efficiency and real-time collaboration, understanding the synergy between UC and AI becomes crucial and presents an unprecedented opportunity for service providers to capitalize on this communication revolution.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
12:30-12:55pm
Wednesday - 2/14/24
Service Provider Technology (208A)
Achieving Limitless Growth
SP-11
Vice President of Sales - East
AVANT
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
1:00-1:25pm
Wednesday - 2/14/24
Service Provider Technology (208A)
2024's Top IT Marketing Trends
SP-12
CEO
Mojenta
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
Thursday, February 15, 2024
1:00-1:45pm
Thursday - 2/15/24
Service Provider Technology (208A)
The Road to Carrier IP Network Transformation: Avoiding the Potholes
SP-14
SVP Marketing
Crexendo
Director of Sales - Western Region
Alianza
CMO
TelcoBridges
Founder
Toly Digital
In the US and Canada, there are over 3,000 regional and rural service providers working to migrate their aging TDM infrastructure to IP. In such an effort, there are best practices to follow, reducing the risks and improving the subscriber experience. During this session, our panel with discuss the planning process and implementation steps to make a network transformation successful.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology

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