Tuesday, February 14, 2023
10:00-10:45am
Tuesday - 2/14/23
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MSP Expo Track B (Room 303B)
Aisera
MSPs are working around the clock to support their business customers and their operations. However, they often aren’t able to scale to keep pace with the growing demands of their customers. The good news is there is an opportunity AI and automation to take a big bite off this challenge. MSPs can enable their customers to reduce costs while improving their customer interactions and productivity using new AI-driven technology for engagement and workflow improvements. This discussion will show MSPs how they can benefit.
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10:45-11:00am
Tuesday - 2/14/23
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11:00-11:45am
Tuesday - 2/14/23
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MSP Expo Track B (Room 303B)
Every MSP is looking to grow their business. That means looking for new revenue opportunities, but it also means understanding how to become more efficient to increase profits, independent of revenue growth. Back-office operations have become increasingly complex for MSPs as they build their service portfolios and deal with more vendors and more customers. This discussion will look at how MSPs can improve their back-office operations and allow them to focus more on customers and service delivery and drive profitability.
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11:45am-12:30pm
Tuesday - 2/14/23
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MSP Expo Track B (Room 303B)
The death of POTS has been greatly exaggerated. Contrary to reports, the FCC’s August 2022 deadline did not mandate POTS retirement, only its deregulation. That means prices are likely to go up while service and repair issues accelerate, creating yet another incentive for businesses to move to digital alternatives – and another opportunity for MSPs to deliver value to their customers. This panel will discuss the reality of POTS, the opportunity for MSPs, alternatives to POTS, and how to navigate support for non-communications devices (access systems, security systems, elevator phones, etc.), and how POTS replacement can be done efficiently and cost effectively.
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1:30-2:15pm
Tuesday - 2/14/23
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MSP Expo Track B (Room 303B)
Security is often a mixture of rhetoric and reality. MSPs are supporting customers using Microsoft 365 solutions, who need to know how good are Microsoft’s security solutions? It's a fair question and, in this session, attendees will learn what Microsoft’s security solutions can do, what they can’t, and how MSPs can help their customers understand whether they need third-party security solutions to fill gaps.
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2:15-2:45pm
Tuesday - 2/14/23
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MSP Expo Track B (Room 303B)
MSPs are constantly looking for new revenue streams and growth potential. While MSPs often regard CPaaS solutions as direct competitors, the truth is that’s not necessarily the case and, in fact, CPaaS can actually help MSPs grow 10 times faster. This session will review one an MSP CPaaS success story and how leveraging a CPaaS platform enabled the MSP to reduce costs by 30% and increase revenues by 25%. This session will draw on successful CPaaS implementations to give MSPs a path to sales and revenue acceleration through CPaaS.
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2:45-3:00pm
Tuesday - 2/14/23
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3:00-3:45pm
Tuesday - 2/14/23
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MSP Expo Track B (Room 303B)
Scale – it’s something every MSP faces at some point in their growth journey. This session looks at how those growing pains emerge and how they impact business. The panel will also explain how MSPs can successfully overcome growing pains through proven operational and technology strategies that allow them to grow their businesses without worrying about being able to deliver on their commitments.
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3:45-4:15pm
Tuesday - 2/14/23
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4:15-5:00pm
Tuesday - 2/14/23
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MSP Expo Track B (Room 303B)
Whether you’re looking to sell or interested in measuring annual growth, this session will benefit you. Panelists will discuss the M&A space, ways to optimize growth to build maximum value, positioning your MSP in the market for potential buyers, factors that impact valuation, and more. Whether you’re looking for an exit strategy or simply looking to increase the value of your MSP, this session will show you how.
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Wednesday, February 15, 2023
9:00-9:45am
Wednesday - 2/15/23
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MSP Expo Track B (Room 303B)
Cyber Insurance has changed dramatically as cybercriminals have become more sophisticated and ransomware attacks have become a go-to method for breaching the data stored in IT environments. How have carriers boosted information security requirements for insured companies, and how must MSPs prepare to support their clients? This session will explore cyber insurance myths vs. reality, the new compliance demands clients (and their vendors) will face, and the growth opportunities for MSPs.
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9:45-10:00am
Wednesday - 2/15/23
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10:00-10:30am
Wednesday - 2/15/23
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MSP Expo Track B (Room 303B)
Today’s managed service providers must fill the gap between businesses’ transition to cloud-based operations and the skills teams need to create a functional, secure, cloud-based modern workspace. This session will discuss how training companies can provide sustainable content that provides turnkey solutions for cloud operations, end user awareness, internal audit and more. You will learn how training is pivoting to provide businesses with skills-based solutions that provide quick results for teams versus the traditional training model that focuses on certifications.
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10:30-11:15am
Wednesday - 2/15/23
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MSP Expo Track B (Room 303B)
Storage needs are only increasing as data continues to grow. From basic storage to compliant solutions to disaster recovery to efficient workflows, businesses need storage solutions that allow them to store and access information easily, yet securely, or even just as a backup. Not all solutions are the same and, like every other industry segment, storage is evolving with new models emerging. This session discusses business storage needs, different cloud storage options and new models, , and how MSPs can benefit from and ever-increasing need for storage and backup services.
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11:15-11:45am
Wednesday - 2/15/23
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MSP Expo Track B (Room 303B)
MSPs see the significant market opportunity in multi-cloud and SaaS services, but delivering IaaS/SaaS managed services at scale can be daunting in today’s environment. As customer needs -- from multi-cloud to security -- and consumption billing -- from provider changes to pricing strategies -- become increasingly complex, it can be difficult for MSP’s to ensure revenue growth and manage back office costs. This session will focus on tangible best practices for managing pricing strategies and billing with recommendations for MSP’s at various stages of their cloud and SaaS managed services journey.
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12:30-1:15pm
Wednesday - 2/15/23
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MSP Expo Track B (Room 303B)
What Do Businesses Need for Effective Communication and Collaboration in Today's Work Environment?
MSPB-09 The work environment has been in a state of flux for the past several years. Businesses are still figuring out their best long-term strategies, and looking for the right solutions and tools to enable effective communication and collaboration, both internally and externally, while supporting diverse needs of their workers. This session discusses the various technologies available, what are businesses looking for today, what criteria should MSPs consider when selecting partners, and what do MSPs need to know in order to effectively cater to their customers’ communications needs.
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1:15-1:30pm
Wednesday - 2/15/23
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1:30-2:00pm
Wednesday - 2/15/23
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MSP Expo Track B (Room 303B)
Network connectivity is critical to any business and as it becomes increasingly more complex, SMBs continue to reach out for help from MSPs. Unfortunately, networking isn’t designed, packaged nor distributed with the MSP in mind. This session will focus on an MSP-centric approach to solving the network challenge while enabling MSPs to deliver networking as a managed service.
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Thursday, February 16, 2023
8:30-9:15am
Thursday - 2/16/23
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MSP Expo Track B (Room 303B)
Every MSP is always looking to build their revenue streams. They all want to add new customers, but their service portfolio is a key driver of success. This session will discuss the network market, why SD-WAN should be part of every MSPs portfolio, how SD-WAN can both support existing clients and create a pathway for attracting new customers and, ultimately, how to successfully integrate SD-WAN into your portfolio of solutions and create new value for your customers.
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9:15-10:00am
Thursday - 2/16/23
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MSP Expo Track B (Room 303B)
As competition in the MSP market continues to grow, every MSP is looking for ways to add value to customers and differentiate their services. One of the biggest headaches for any business – both employees and IT teams – is printers. They are necessary, but they can be a nuisance to manage. This discussion explores the opportunity MSPs have to take the print management burden from their customers and, instead, deliver a modern print management service with modern infrastructure, security, and centralized management – creating a new MRR stream while increasing their value to clients.
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1:00-1:45pm
Thursday - 2/16/23
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MSP Expo Track B (Room 303B)
Building Business Resilience for MSPs: Cyber Security Best Practices
MSPB-17
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1:45-2:15pm
Thursday - 2/16/23
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MSP Expo Track B (Room 303B)
Cyber is the new disaster scenario, and something every business and their MSPs must prepare for. This session will discuss key steps that can be taken to protect your most critical data and avoid costly repercussions.
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2:15-3:00pm
Thursday - 2/16/23
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MSP Expo Track B (Room 303B)
Businesses everywhere are undertaking a massive migration to the cloud. Some are going all-in, while others are making a slower, methodical transition. Either way, it’s part of the bigger digital transformation trend that is hitting every industry today, requiring better IT teams to support new digitally driven businesses. MSPs have to be prepared and understand these trends and how the technologies they are delivering enable them, along with how to maximize their value to enable their customers to succeed and operate efficiently. This discussion will look into what MSPs need to know about networks, security, performance, agility and more to be able to deliver to their customers and grow their own businesses.
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