Conference Program

The ITEXPO 2019 program is currently being built, however, if you are interested in speaking at one of our collocated events, please click the below logos to apply.

Call for Speakers submissions for ITEXPO and all collocated events are still being accepted.

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm
Conference Fee Guarantee

Days


Tracks

Tuesday, January 29, 2019
Wednesday, January 30, 2019
9:00-9:25am
Wednesday - 1/30/19
MSP Expo (Room 316)
The Importance of Transitioning to an As-a-Service Model
MSP-01
Manager, Sales Engineering
ConnectWise
MSPs spend a lot of time focusing on the technology you provide, because that's what you love. But, it's more important than ever the industry to put their focus on the customer over the technology. Hear from ConnectWise experts on how to get started on transitioning to the As-a-Service model; and how to make the transition a successful one.
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
9:30-9:55am
Wednesday - 1/30/19
MSP Expo (Room 316)
How to Create the Right Culture to Increase Your MSP’s Business
MSP-02
Sr. Vice President & General Manager
netsapiens
This session will discuss the role of company culture in driving MSP business results.
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  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
10:00-10:55am
Wednesday - 1/30/19
MSP Expo (Room 316)
Managed Services Opportunities for Cloud and Hybrid Voice & Unified Communications
MSP-04
Director, Service Providers
IR
Director of Channel Sales
Digium
Technical Solutions Manager, Cloud PBX
SherWeb
The adoption of Voice, UC and Contact Center platforms in the cloud is increasing at a rapid pace. However, even though cloud providers offer SLAs and have a critical responsibility to provide a high level of service, there is still a tremendous opportunity for MSPs to help customers ensure a smooth migration from on-prem to the cloud and to offer ongoing operations services for both their on-prem and cloud users. Given that the cloud doesn't eliminate the need for on-prem devices (e.g. SBCs, CCE Servers, network, etc.) and the cloud providers SLAs typically only extend as far as their own data center network, the customer is left with troubleshooting issues when they don't sit in the responsibility of the cloud provider. In this session learn more about the market shift to Cloud UC and considerations and opportunities to offer value add Managed and Professional services focused on Skype for Business, Skype for Business Online, Teams, Cisco, BroadSoft, Webex Teams, Avaya and other leading communications and customer experience platforms.
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  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
11:00-11:25am
Wednesday - 1/30/19
MSP Expo (Room 316)
MSP Cloud Lessons Learned
MSP-08
Sr Technology Strategist
Steadfast
Hear real stories from managed and IT services providers about their experience in implementing cloud into their service offerings. What are their key obstacles and how do they overcome them? What has worked and what hasn’t? How do they differentiate themselves in an increasingly competitive cloud marketplace? This presentation will present and examine the key findings of a live virtual panel session with MSPs and cloud providers.
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  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
11:30-11:55am
Wednesday - 1/30/19
MSP Expo (Room 316)
Orchestrating Your MSP Profitability
MSP-05
Director & Enterprise Architect
This Solution
Learn how this master MSP scaled his business and pushed profitability to the next level by understanding the true cost of labor, services and products and then using that data to develop accurate pricing for his services. This session will explore how the data in your business can be the key to optimizing your team’s time and skills, delivering effective services that build loyalty and engagement, and driving stable, steady profitable growth for your business.  
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  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
12:00-12:45pm
Wednesday - 1/30/19
MSP Expo (Room 316)
Working Lunch Session: Why MSPs Need to Offer Cloud-Based & Hosted Solutions
MSP-06
Executive Editor
TMC
Co-Founder & CTO
Yottabyte
Director of PSA, SRP, OpenAir Solutions
Netsuite
Director, Channel Sales
AVANT
This session will talk about how MSPs risk losing customers and revenue unless they deliver credible hosted cloud offerings that rival those of Amazon Web Services and the other big players. Of course, in-house cloud platforms can be expensive and complicated. But MSPs don’t have to become cloud deployment experts to offer multitenant cloud services. This presentation will talk about all that and provide advice on what they do need to do.
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  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
1:00-1:25pm
Wednesday - 1/30/19
MSP Expo (Room 316)
How MSPs Can Ensure Peak Performance for Mission-Critical Business Wi-Fi
MSP-07
SVP, Sales
KodaCloud
Businesses and other organizations have come to rely on Wi-Fi to get connectivity wherever they are. So when Wi-Fi is unavailable or unreliable, it can really put a kink in productivity. This session will discuss how MSPs can deliver Wi-Fi services that provide their customers with strong performance and reliability.
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  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
1:30-1:55pm
Wednesday - 1/30/19
MSP Expo (Room 316)
Why MSPs Should Offer Voice Services (Or How & Why to Differentiate Yourself in the Marketplace)
MSP-03
President
net2phone
Technology changes quickly, and managed service providers need to evolve to keep pace. Today, businesses on the lookout for MSPs have much higher expectations than they did just a few short years ago. Failing to meet these expectations will lead to unprepared MSPs being left behind. To remain competitive, it’s crucial for MSPs to stand out from the crowd. They can do that by offering a full suite of services – including voice services. This session will discuss evolving workplace communication requirements, what UC is and why business customers need it, and how UC and voice services bring value to the MSPs that offer them.
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  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
2:00-2:25pm
Wednesday - 1/30/19
MSP Expo (Room 316)
Show Me the Money: Ways to Increase Your Company’s Worth
MSP-11
Chief Channel Officer
Pax8
With Gartner expecting cloud migration to affect $1 trillion in IT spending by the end of 2020, it is clear there is money to be made. Cloud computing is one of the most disruptive technologies today, promising lucrative opportunities for those ready to meet this demand. This session will help you discover ways to lower your Customer Acquisition Cost (CAC), set-up winning customer-acquisition budgets, and make the investments necessary to acquire ideal clients. You'll also learn clever ways to reduce CAC, build a strategy for increasing the value of your business through monthly recurring revenue (MRR), and adopt new tactics to increase the lifetime value of the customer relationship.
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  MSP Expo
  SD-WAN Expo
2:30-2:55pm
Wednesday - 1/30/19
MSP Expo (Room 316)
Marketing the Cloud MSP for Streamlined Success: Segment Appeal and Solutions
MSP-20
COO & Head of Alliances
HyperGrid
As enterprises continue to look for ways to increase their adoption of public cloud services, the cloud twofer - the right MSP and the right cloud management platform - can become a model for cloud MSPs to increase their revenue and accelerate growth. Cloud MSPs can be catalysts for change and seamless collaboration across the entire organization. They can serve as trusted advisors and curators of a dizzyingly complex software Lego marketplace, helping enterprises take advantage of the true agility of the cloud across the entire lifecycle of IT and DevOps within the organization.
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  MSP Expo
  SD-WAN Expo
3:00-3:25pm
Wednesday - 1/30/19
MSP Expo (Room 316)
Modern Marketing for MSPs
MSP-09
Head of Growth & Education
Smith.ai
President & CEO
Presh Marketing Solutions
VP of Channel Partnerships
GoZone WiFi
Traditional marketing is officially a thing of the past. Product and customer experience is officially the new “brand” that consumers recognize. But what does this mean for MSPs? Join Chris McGovern from Presh Marketing Solutions as he discusses the new consumer decision process, and what action your business must take now in order to remain relevant.
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  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
3:30-3:55pm
Wednesday - 1/30/19
MSP Expo (Room 316)
Differentiating Your Telecom, Managed, and Hosted Services
MSP-10
US Country Manager
Wildix
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
Thursday, January 31, 2019
1:00-1:55pm
Thursday - 1/31/19
MSP Expo (Room 316)
MSPs & The IT & Cybersecurity Skills Gap
MSP-12
Senior Security Sales Specialist
Continuum
EVP, Chief Strategy Officer
Nuspire
CEO
Shield4UC
Director of Marketing
Brandywine Technology
IT talent can be hard to find – and when organizations find the people they want, those individuals can be expensive to hire and retain. This session will discuss what skills are most in need, why, and what MSPs can do to fill the gap for their business customers. 
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  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
2:00-2:25pm
Thursday - 1/31/19
MSP Expo (Room 316)
Another Chasm Crossed! What to Expect from Cloud Communications in 2019
MSP-13
Director of Channel Management
Jive Communications
Now more than ever, businesses should be thinking outside of the box when it comes to how they communicate internally and with their customers. Collaboration, mobility, and flexibility are no longer options in today’s competitive marketplace. This session will take a look at what’s to come in 2019.
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  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
2:30-2:55pm
Thursday - 1/31/19
MSP Expo (Room 316)
Managed WAN and Reliable Cloud Services
MSP-14
VP, Product Management
128 Technology
As enterprises increasingly consume SaaS and transition to the cloud, revenue opportunities for MSPs are shifting. With this transition, applications are increasingly located outside of branch locations, which makes managing the end-to-end quality and reliability of sessions important. MSPs have opportunities to leverage multi-path routing to manage the edge and WAN for enterprises and to deliver cloud services more reliably by employing SD-WAN technologies. Erik Thoen of 128 Technology
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  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
3:00-3:55pm
Thursday - 1/31/19
MSP Expo (Room 316)
Cloud-Delivered Managed Security: Fad or Future?
MSP-15
Vice President Channel Sales and Alliances
EventTracker, A Netsurion Company
CEO
STASH Secure Data
Managing Director
InfoSecEnforcer.com
Senior VP
Tehama
Midsize organizations face a daunting challenge. They are under attack by the same sophisticated security threats as their large enterprise counterparts, yet lack the financial resources, skills and staff to implement the advanced protection they need. The same challenges are placed onto the shoulders of service providers, who are entrusted to support these midsize enterprises. With 87% of midsize enterprises investing in security-as-a-service over the next 12 months, how are MSP’s adapting? In this session, Ken will present a new approach MSPs are taking to address this security gap and to answer the call from their clients for more robust risk management in a more simplified, cost-effective, and flexible way -- from the cloud. Attendees will learn: - The advantages and disadvantages of utilizing security-as-a-service -- from an MSP perspective - How MSPs are tackling multi-cloud and hybrid IT challenges by utilizing cloud-delivered security - Real-world use cases being addressed by MSPs and the value they are generating as a result
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
Friday, February 01, 2019
9:00-9:25am
Friday - 2/1/19
MSP Expo (Room 316)
Managed Services Opportunities for SD-WAN
MSP-16
Manager, Solution Architecture & Software Integration
Fujitsu
The SD-WAN market is expected to balloon to several billion dollars within the next five years. Analysts predict a large percentage of businesses will acquire SD-WAN as a managed service from MSPs. This presentation will explore the steps MSPs need to go through in selecting and implementing the SD-WAN solution. It will also discuss the process of deploying and managing SD-WAN networks for businesses and organizations. 
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  MSP Expo
9:30-9:55am
Friday - 2/1/19
MSP Expo (Room 316)
AIOps+ to Drive Next Generation Revenue Streams for MSPs
MSP-22
Founder & CEO
FixStream
Enterprises are accelerating the digital transformation of their business, increasing their dependency on always-on, high-performing business processes. Typical IT architectures and traditional tools have created a separation between application and infrastructure that limits end-to-end visibility. This increases the MTTR and the ability to predicts failures at the application level, costing the enterprise millions of dollars in lost revenue, customer satisfaction and brand equity. This session will discuss how an AIOps+ strategy will help MSPs drive new revenue streams by offering innovative enterprise application management services. For the first time, MSPs can now help enterprises accelerate their digital journey by providing end to end visibility across application and infrastructure even in hybrid environment and predicting when the next business application performance issue or outage will occur. The discussion will include examples how a AIOps+ strategy has already helped MSPs like BT and TechMahindra increase their revenues, differentiate their services and increase the efficiency of their enterprise managed services.
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  MSP Expo
10:00-10:25am
Friday - 2/1/19
MSP Expo (Room 316)
The Costly Mistake of Being Unprepared
MSP-17
Security Consultant
Corporate Blue
Atlanta spent millions to clean up the Ransomware attack earlier this year. Could the city have been better prepared? Would the damage have been so crippling? Lack of resources often lead to gaps in security posture leading to costly and inconclusive incident response ventures. This talk will use the recent Atlanta ransomware incident and how the city responded to it. We will use Atlanta as a case study in examining the costly mistakes of being underprepared. The goal of this presentation is to provide insight to IT and organizational decision makers of the incident response process, costs, outcome, and how preparing can prevent costly IR ventures. This talk will cover the following topics: - The Atlanta ransomware incident and timeline; - Incident Response process; - The true costs of being underprepared.
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  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
10:30-10:55am
Friday - 2/1/19
MSP Expo (Room 316)
Transforming the MSP Business from the Inside
MSP-18
VP, Global Enterprise & Channels
Accedian
This session will give business leaders concrete takeaways that will help them build and retain stronger vendor/provider relationships. These include setting common goals, reviewing expectations and needs and identifying resources to help win deals and gain traction. Exactly how vendors approach the MSP means everything to the relationship. In a competitive landscape its importance for MSPs get up and running quickly, but deeply understanding the business model and finding ways to accelerate how MSPs can operationalize or monetize a service has to be done the right way so that the relationship that is built can be a strong-long lasting one. It’s not only about signing contract. Education and team building needs to happen at the very start. Onsite and virtual workshops will take this relationship to the next level. Working together from the beginning will transform the MSP business into a trusted partner. MSPs can’t just wait for a new checkpoint such as a new hardware/software refresh. They need to be proactive in order to keep relationships between vendors and customers strong. Without it, it makes it challenging for both parties to succeed.
Register me
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
11:00-11:55am
Friday - 2/1/19
MSP Expo (Room 316)
New Threats Call for New Solutions: Winning in the War Against Cybercrime
MSP-19
Sales Engineer
Webroot
Cybercrime is expected to lead to $6 trillion in loses worldwide by 2020. Increasingly sophisticated cybercriminals are targeting essential business data, assets, and infrastructure to maximize profits. And these new techniques pose an existential risk to many small businesses. Join Webroot Sales Engineer Nathan Svec for an enlightening glimpse into the current cyber threat landscape, what new threats mean for MSPs and their clients, and how MSPs can protect their clients against the next generation of online risk. Topics that will be covered include: Today’s shifting lineup of top cyber threats The threat that dethroned ransomware as #1 for MSPs and SMBs in 2018 Why a layered security approach is critical to protecting your clients today
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
11:30-11:55am
Friday - 2/1/19
MSP Expo (Room 316)
Session Details in Development
MSP-21
  MSP Expo

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