Tuesday, February 11, 2025
10:00-10:45am
Tuesday - 2/11/25
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Generative AI - Track I (Grand B)
Discover how Generative AI is revolutionizing industries and driving unprecedented business growth. Learn about real-world success stories, tangible benefits, and practical strategies to maximize ROI from AI investments. Explore how generative AI can enhance innovation, improve efficiency, and create new revenue streams for your enterprise.
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11:00-11:45am
Tuesday - 2/11/25
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Generative AI - Track I (Grand B)
Generative AI is rapidly changing our lives and the way we work, opening up new products, services, and processes. This session will cover the customer journey, including the art of the possible and best practices in Gen AI. Learn the latest on what enterprises and startups are building, how to get started, factors to consider, selecting and optimizing models, and testing, monitoring, and measuring in an iterative process.
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12:00-12:30pm
Tuesday - 2/11/25
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Generative AI - Track I (Grand B)
Voice agents aren’t the future—they’re the now. But, getting them off the ground and actually making an impact? That’s where most teams get stuck. In this crash course, we’ll cut the fluff and dive into exactly how to implement voice agents in your call center and customer support environments this year, without blowing your budget or wasting time.
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1:30-1:55pm
Tuesday - 2/11/25
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2:00-2:45pm
Tuesday - 2/11/25
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Generative AI - Track I (Grand B)
In this session, you’ll learn how to accurately assess your organization's current AI maturity and identify areas for improvement. Develop a comprehensive roadmap to enhance your AI capabilities, including talent development, data management, and infrastructure. Learn how to build a strong AI foundation that supports innovation and drives business success.
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3:00-3:45pm
Tuesday - 2/11/25
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Generative AI - Track I (Grand B)
VP, Practice Leader & Tech-Sales Engineering Team Leader, AU/ML, Automation & Cloud
Prolifics
Learn how to define your organization's AI goals, identify key use cases, and create a tailored roadmap for implementing generative AI. Discover best practices for prioritizing AI initiatives, allocating resources, and measuring success. Gain insights into the challenges and opportunities associated with AI implementation, and learn how to overcome them.
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4:00-4:45pm
Tuesday - 2/11/25
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Generative AI - Track I (Grand B)
This special session features Brian Comiskey, Senior Director of Innovation and Trends for CTA, who will explore the latest and future trends in tech innovation that are transforming modern enterprises, redefining the consumer experience, and building solutions for global challenges to better shape tomorrow.
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Wednesday, February 12, 2025
9:00-9:45am
Wednesday - 2/12/25
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Generative AI - Track I (Grand B)
Discover how generative AI is revolutionizing the way businesses interact with customers. Learn how to personalize marketing campaigns, provide exceptional customer service, and create personalized product recommendations using AI-powered tools. Explore real-world examples of how businesses are leveraging generative AI to enhance customer satisfaction and drive sales.
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10:00-10:45am
Wednesday - 2/12/25
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Generative AI - Track I (Grand B)
In this powerful session, we’ll dive deep into how Generative AI is transforming UCaaS and explore the real-world applications driving this shift. We'll showcase successful AI implementations with live demos, revealing how AI revolutionizes workflows and enhances user experiences. We'll also explore the cutting-edge potential of Gen AI agents, demonstrating their impact on collaboration and operational efficiency. Finally, we’ll cover the latest 2025 regulatory updates that every business needs to know, ensuring you're prepared for the evolving compliance landscape in VoIP, UCaaS, and AI.Â
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11:00-11:45am
Wednesday - 2/12/25
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Generative AI - Track I (Grand B)
Imagine a future where startup founders, solution architects, and software developers collaborate with generative AI tools to brainstorm on new ideas, create prototypes, and develop MVP to support their Business Proposals. Generative AI combined with agentic systems will act as an extension of human intelligence handling repetitive tasks, analyzing complex data, and proposing innovative solutions. The use of generative intelligence and agentic systems is already underway and their rapid evolution promises to unlock unprecedented possibilities such as accelerated prototyping, personalized innovation, and collaborative ecosystems. This session will deliver an understanding of the future role of Generative Intelligence, Agentic Frameworks, Multi-Agent Systems, and automated Software Development Lifecycles. It will explore how GenAI-Multi-Agent Systems have the potential to redefine the essence of collaborative creative process, with the focus on software development but extensible to other areas of creative thinking. Attendees will also get a forward-looking glimpse into the impact of innovative processes and methodologies in Generative Intelligence, Multi-Agent Systems, and automated Solution Development.
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12:00-12:45pm
Wednesday - 2/12/25
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Generative AI - Track I (Grand B)
Senior Analyst, Intelligent Video & Enterprise Streaming
IntelliVid Research
Learn how generative AI is transforming the landscape of digital marketing. Discover how to create engaging content, personalize marketing campaigns, and optimize customer journeys using AI-powered tools. Explore real-world examples of how businesses are using generative AI to drive customer acquisition, improve conversion rates, and enhance brand loyalty.
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Thursday, February 13, 2025
