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Events

Conference Program

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Thank You for Participating in the Florida Event - 2023 Information Will Be Available Shortly.

Until then, check out what happened in at the Florida 2022 event.

Check back soon for updates to the ITEXPO 2019 Program

Click here to view the 2017 ITEXPO Conference Program Click here to view the 2017 ITEXPO Speaker list
Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm

Days


Tracks

Tuesday, February 13, 2024
10:00-10:45am
Tuesday - 2/13/24
Generative AI (301)
GenAI and the Impact on the Enterprise
GAI-01
This discussion will explore the power of generative AI and its impact on and value to the enterprise. Panelists will discuss how AI technologies are revolutionizing industries by enabling machines to generate creative content, solve complex problems, and enhance decision-making processes. Real-world case studies, ethical considerations, and the future of generative AI in driving innovation will all be part of the conversation.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
11:00-11:45am
Tuesday - 2/13/24
Generative AI (301)
Special Presentation TBA
GAI-02
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
12:00-12:30pm
Tuesday - 2/13/24
Generative AI (301)
From Conversational AI to Generative AI
GAI-03
Chief Innovation Evangelist
XCALLY
This session looks are how to move from current conversational AI narrow models to new Generative AI pre-trained models for next generation customer care. The session will explore live cases as well as futuristic concepts, considering both benefits and challenges, results and deployment strategies, with an eye towards sustainability and ethical AI usage.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
1:30-2:00pm
Tuesday - 2/13/24
Generative AI (301)
The Power of AI in Business How to use Chat GPT with ERP
GAI-04
CEO
Approyo
AI technologies are rapidly improving business processes and revolutionizing decision-making. This session looks at the synergies between advanced AI language models and ERP systems, how cloud and AI are changing the ERP landscape, and deliver a practical understanding of how ERP software is moving forward with AI and how businesses can benefit from it.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
2:05-2:45pm
Tuesday - 2/13/24
Generative AI (301)
Decoding Enterprise AI: Choosing Between Private LLMs and Public Generative AI Services
GAI-05
CTO & Co-Founder
Iterate.ai
This session will navigate an increasingly pivotal crossroads: the decision between investing in a proprietary, custom-tailored Large Language Model (LLM) or capitalizing on the versatility and ease of public generative AI services. The discussion will include a comparison of the various GenAI models, their benefits and risks, and will provide insight into the decision-making framework to allow attendees to assess their options for their own needs.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
3:00-3:45pm
Tuesday - 2/13/24
Generative AI (301)
Marketing & Sales: Where Does GenAI Fit In?
GAI-06
CTO
Synoptek
Director of Marketing
Commio
CEO
Rosarium PR & Marketing Collective
AI technology offers an array of powerful tools that have started to revolutionize how organizations engage with their target audiences, enhance brand visibility, and optimize communication strategies. This session will explore how GenAI can bolster sales and marketing efforts, including real-world examples, potential pitfalls, as well as considering how and where human involvement intersects with AI to support business objectives.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
4:00-4:45pm
Tuesday - 2/13/24
Generative AI (301)
Monetizing the Coming Wave of Innovation Around Generative AI
GAI-07
CMO
Wildfire Systems
This session delves into the realm of Generative AI and explores its immense potential for monetization. By analyzing real-life examples of successful implementations and revenue-generating models, the discussion will uncover strategies, trends, and opportunities within the generative AI ecosystem. Attendees will gain actionable insights to harness the transformative power of generative AI and capitalize on the emerging monetization landscape.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
Wednesday, February 14, 2024
9:00-9:45am
Wednesday - 2/14/24
Generative AI (301)
CEO Insights: The Good, Bad, and Ugly of Using Generative AI for Business
GAI-08
CEO
Greenstar Marketing
CEO
Stratus Dial
CEO & Owner
Beelinebill Enterprises
CEO
Viirtue
Many experts argue today's Large Language Models (LLMs) are inaccurate, but many companies are already implementing entire AI-based programs – some more successfully than others. In this session, tech CEOs debate where AI delivers vs. falls short of transformative promises. Each CEO cuts through today's polarizing hype by examining AI's capabilities and limitations, offering attendees a clearer perspective on AI's near-term potential to disrupt communications technology.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
10:00-10:25am
Wednesday - 2/14/24
Generative AI (301)
Building Secure and Responsible Applications with Generative AI
GAI-09
Principal Engineer, AI
Outshift by Cisco
As the possibilities of using Generative AI to improve businesses are exploding in the past few months, so are the concerns around security and responsible AI in these applications. As enterprises work to bring Generative AI applications to production, they need additional capabilities to ensure that these applications are secure, protect privacy, fair, explainable, compliant and accountable. What are the additional services and processes that enterprises need to build these capabilities? What challenges exist in bringing in these capabilities into the enterprise? How can these capabilities be implemented and integrated in an efficient manner? How are these capabilities monitored to ensure their continued performance? This session will answer these questions and many others around the GenAI landscape.
Register me
  Generative AI
10:30-10:55am
Wednesday - 2/14/24
Generative AI (301)
Special Presentation TBA
GAI-10
  Generative AI
11:00-11:45am
Wednesday - 2/14/24
Generative AI (301)
Artificial General Intelligence – A Generative AI Epiphany
GAI-11
CTO
Fulcrum Digital
This session we will cover the recent advancements made in the field of AI, which is helping humankind close in on equipping the machines with an Artificial General Intelligence. We are in the Age of Singularity and we will try to understand how AI democratization is helping this cause. More specifically, we will dive into several of the very key research and development areas driving AI innovation and evolution, to help understand how multimodal AI and causality will bring more intelligence to machines.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
12:30-12:55pm
Wednesday - 2/14/24
Generative AI (301)
Taming the Knowledge Sprawl: Strategies for Controlling Generative AI’s Expanding Knowledge
GAI-12
Founder
VERIFIED
Generative AI models have achieved remarkable advancements in generating human-like text, images, and even code. However, these models often suffer from a phenomenon known as “knowledge sprawl,” wherein the model’s knowledge expands beyond its training data, resulting in the generation of inaccurate or misleading information. Controlling this sprawl is crucial to ensure the reliability and ethical usage of generative AI systems. This session will delve into the challenges associated with knowledge sprawl in generative AI and explore effective strategies for controlling and mitigating its impact, including approaches that researchers and developers have employed to address this issue.
Register me
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
1:00-1:25pm
Wednesday - 2/14/24
Generative AI (301)
Imagine A World Without Hold Times – An AI Optimist Explains
GAI-13
CEO
IntelePeer
An AI Optimist possesses an authentic desire to capture the benefits of AI and deploy the technology for customer experience enhancements across all industries. They are not naive; they recognize implementation as a journey, not an immediate transformation, especially within the contact center, where Conversational AI has opened the door for Generative AI (which goes beyond basic guided tours of conversational AI). By leveraging Large Language Models (LLMs), GenAI delivers more life-like conversations with customers, where consumer intent is analyzed for personalized interactions. This session will examine what it means to be an AI Optimist and why companies must avoid carelessly deploying generative AI, as well as jey areas where to deploy GenAI, the benefits of enacting hyper-automation into customer care technology, and how optimists should address the challenges and risks of AI.
Register me
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
Thursday, February 15, 2024
8:30-9:15am
Thursday - 2/15/24
Generative AI (301)
GenAI is Real: Now What?
GAI-14
Over the past year, one thing has become clear: GenAI is here and it is real. The question is, where does it go from here? This session will consider the current state and future of Generative AI, it’s implications for enterprises in the context of emerging use cases, business impact, and emerging challenges. Discussion topics will include GenAI’s impact on workforce dynamics, data security implications, bias mitigation, the balance between innovation and regulation, and more. As GenAI technologies advance, they not only unlock new possibilities but also raise significant ethical, legal, and societal questions. This discussion will explore the GenAI’s transformative potential as well as the challenges it presents as businesses continue to embrace its capabilities and develop their AI strategies.
Register me
  Generative AI
1:00-1:45pm
Thursday - 2/15/24
Generative AI (301)
Generative AI and the Customer Experience
GAI-15
Chief eXperience Officer
IntelePeer
Co-founder & Head of Product
OvationCXM
In an era where personalization is king, leveraging the capabilities of Generative AI to enhance the customer experience has become not only vital, but transformative. This session looks at the largely untapped potential of Generative AI in revolutionizing customer interactions and engagements and how businesses are integrating these sophisticated AI models to create highly personalized customer experiences, from dynamic content creation to intelligent customer service solutions, and much more. Attendees will understand how to utilize Generative AI to foster a more nuanced and interactive relationship with their customer base, thus driving brand loyalty and facilitating business growth, including strategies for successfully implementing Generative AI tools without compromising customer trust.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology
2:00-2:45pm
Thursday - 2/15/24
Generative AI (301)
AI Cyberwarfare: How to Fight AI with AI
GAI-16
Beyond the basic content generation most people are familiar with, Generative AI tools will have profound security ramifications to organizations as threat actors weaponize these tools to rapidly target users with tailored malware, ransomware, social engineering and BEC attacks. This session will explain how threat actors are already taking advantage of widely available AI solutions to increase the effectiveness of their attacks, including real examples of threats launched from AI technologies, such as ChatGPT, and how attackers have advanced their tactics to compromise individuals and businesses. Attendees will learn how to protect their organizations against these new kinds of threats and why security teams must arm themselves with AI cyber security tools to level the playing field.
Register me
  Enterprise Metaverse
  Enterprise Technology
  Future of CX
  Future of Work
  Generative AI
  MSP Expo Business Track
  MSP Expo Tech Track
  Service Provider Technology

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