Tuesday, February 11, 2025
10:00-10:45am
Tuesday - 2/11/25
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Future of Work (Grand E)
Preparing for the future of work requires a strategy, and this is not the time to rely on gut feel. Employees and managers will have different priorities, and technology can play a key role to bridge those divides. This is where industry-based research can be invaluable, helping decision-makers connect the dots across the organization for a more strategic approach to future of work. During this opening keynote session, Future of Work conference Chair Jon Arnold will review current research about the state of the workplace, and how businesses can develop more effective future of work strategies.
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11:00-11:45am
Tuesday - 2/11/25
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Future of Work (Grand E)
Concerns about security and privacy have never been more top-of-mind, making them central for future of work. With all aspects of work becoming more data-centric, the flows of information both within the business - and outside the business - are becoming harder to manage. Adding to that is the need for AI applications to find new sources of data to train their applications, which gives rise to new sets of personal privacy and compliance issues. This session will review the latest technologies and issues that IT leaders will need to manage, as the future of work becomes more data-intensive and more vulnerable to a growing range of cybersecurity risks.
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12:00-12:30pm
Tuesday - 2/11/25
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Future of Work (Grand E)
How we access information, what we do with it when we have it, where we focus (and where we don’t): workers and leaders alike are taking a giant leap into the unknown. These changes present exciting opportunities, but also a healthy mix of challenges. With so many unknowns about AI and where it’s taking us, Jabra is taking a closer look AI adoption across the workforce, both now and into the future. We surveyed a total of 5700 people across 13 different countries to find out how workers feel about AI, what they want from it, how they plan to use it and where there might be gaps in expectations.
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1:30-1:55pm
Tuesday - 2/11/25
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2:00-2:45pm
Tuesday - 2/11/25
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Future of Work (Grand E)
Generative AI, Large Language Models, AI Agents are having a transformational impact on how we communicate, collaborate, and innovate. Business leaders are seeing promising value for how these technologies can enhance productivity, accelerate workflows, and automate processes. While all of these are desirable, the underlying technologies are not well understood, and are evolving at a faster pace than most businesses can absorb. To realize the potential of all this AI innovation, new skills will be needed, not just for IT to deploy it, but for employees to embrace it. There is much more to consider than just automation for future of work, and this session will outline the broader impact of the latest AI technologies, along with how IT leaders need to be thinking about what’s coming for 2025.
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3:00-3:45pm
Tuesday - 2/11/25
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Future of Work (Grand E)
Connectivity is the key enabler for future of work, both as workplaces become more decentralized, and as applications become more bandwidth-intensive. With AI adoption accelerating, there will be unprecedented demand on network capacity, especially as endpoints still lack the processing capability to support AI at the edge. As a result, IT will need to rely more heavily on hyperscalers for reliable connectivity, and focus more on serving the specific needs of business units and end users from wherever they are based. Not only will they need to safeguard security, but also provide ongoing analytics drawn from massive datasets to support business decisions and ROI demands for AI investments. All of this translates in an evolving role for IT, and this panel will address the implications in terms of future of work.
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4:00-4:45pm
Tuesday - 2/11/25
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Future of Work (Grand E)
Without an engaged workforce, the future of work is not bright. Technology in general – not just AI – helps improve both personal and team productivity – but more is needed to nurture workplace culture and build trust between workers and managers. This calls for leaders to take a more strategic approach that balances the need for having job-related skills, along with supporting softer needs such as inclusivity and wellness. All of this must be considered in a post-9-to-5 workplace, where hybrid teams, remote work and flextime are the norm. Add to that the differing workstyles in a multi-generational workplace, and the challenges for employee engagement have never been greater. This is the session to attend to learn how business leaders are adapting to an emerging set of workplace challenges.
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Wednesday, February 12, 2025
9:00-9:45am
Wednesday - 2/12/25
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Future of Work (Grand E)
By now, most workers have used AI applications, and while adoption continues to grow at the end user level, there is a more transformational impact unfolding at the business level. Business leaders are now supporting organization-wide AI initiatives that will drive operational agility, workflow efficiency and faster, more intelligent decision-making. Not only is there an urgency to keep pace with competitors, but also to tap AI’s rich – but largely unproven – potential for transformational change. This application of AI is poised to re-define the future of work, but will require new skills and learning resources to properly equip workers. Identifying those skills, and explaining why AI is not just about automation will be the topic of discussion, and if you’re ready to think bigger about AI, this is the session for you.
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10:00-10:45am
Wednesday - 2/12/25
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Future of Work (Grand E)
Providing customer service has long been the core role of the contact center, but with today’s emphasis on customer experience, new technologies are enabling insights that businesses have never had before. Not only is AI providing new capabilities for contact center agents to deliver highly personalized forms of customer service, but also to provide new forms of data to other business functions that engage with customers. With AI in full ascendancy, the contact center’s role will evolve beyond customer service to being a pipeline of data to drive a wide range of decisions across the entire business. This session will address how AI is having a transformational impact on the contact center, and why it serves as a model for how data-driven the future of work is going to be.
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11:00-11:45am
Wednesday - 2/12/25
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Future of Work (Grand E)
Unified Communications as a Service (UCaaS) is widely-used as a platform to manage communications and collaboration needs in the workplace, making it a core driver for future of work. The importance of UCaaS will only grow as Work from Anywhere (WFA) becomes the norm, and workers need an integrated platform that supports all of their applications, especially those that enable collaboration. AI is further intensifying the need for UCaaS, as features such as Copilot and Generative AI become core to everyday workflows. Together, all of these capabilities produce new sets of data that AI can use to make teams more effective, to develop better knowledge bases, and to improve decision-making. This session will explain why UCaaS is so central for future of work, along with what strategies business leaders should take to choose the right platform and the right vendor.
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12:00-12:45pm
Wednesday - 2/12/25
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Future of Work (Grand E)
With many businesses mandating full return-to-office, the hybrid work model is becoming harder to manage. The comforts of working from home will not be given up easily, giving business leaders pause to re-think how best to balance a hybrid approach. Decisions about technology will be critical for striking a balance, as each setting has a distinct set of needs. To attract workers back to the office, the experience simply has to be better than being at home, and there is a wide range of technologies purpose-built to provide that. Where home office is not the norm, important technology decisions need to be made, such as having business-grade connectivity, the right type of endpoints, and a physical setting optimized for full-time work. This session will help business leaders understand how to make good choices for both types of settings, as well as why these choices are so important for the future of work.
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Thursday, February 13, 2025
