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Conference Program

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm
Conference Fee Guarantee

Days


Tracks

Tuesday, June 22, 2021
Wednesday, June 23, 2021
9:00-9:55am
Wednesday - 6/23/21
FUTURE OF WORK (211)
Creating Next-Gen Collaborative Post-Pandemic Work Environments
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Principal
J Arnold & Associates
President and Principal
PKE Consulting LLC & UC Strategies.com
President and Principal
PKE Consulting LLC & UC Strategies.com
Head of Product Marketing
Vonage
Chief Marketing Officer
Mitel
Global Deputy CIO
Zoom
The COVID-19 pandemic taught us many things, not the least of which is there are countless communications and collaboration tools available to support any combination of workforce needs. With workplace and workforce models having changed permanently, what strategies can companies adopt to instill confidence that employees and teams can remain engaged, collaborative, and successful regardless of where they may be working on any given day? The pandemic has forced companies to rethink their workplace and workforce strategies to maximize productivity while minimizing costs and embracing flexibility.
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  Enterprise Solutions
  FUTURE OF WORK
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
  Service Provider Solutions
  The Blockchain Event
10:00-10:25am
Wednesday - 6/23/21
FUTURE OF WORK (211)
Tech, Strategy, and Culture: Building a Future-Ready Hybrid Team
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CEO
LUMAN
Hybrid and remote teams face the challenge of building trust and accountability, strategic focus, and creativity in a complex and evolving environment with a new generation of tools to support their efforts. This session draws on lessons from Global 100 innovation labs and high-growth startups to discuss how any company can successfully select technology and tools, create a positive remote/hybrid culture, and ignite a passion for productivity. Attendees will learn how build successful teams and create an achievable vision and strategy for the future of work.
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  FUTURE OF WORK
  The Blockchain Event
10:30-10:55am
Wednesday - 6/23/21
FUTURE OF WORK (211)
The Power of Devices: Enabling Future of Work Realities
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Chief Architect
AMD
Before COVID-19, a few news outlets had started to question whether the PC was dead – but when it became our main tether to the outside world - work, school, socialization, gaming, shopping, etc. - the market exploded. Now, more than ever, employees expect their workplace devices to keep functional pace with their consumer experiences, with accessibility and power to keep them productive. What will the outcome be when we return to ‘normal?’ How will devices all work together to keep us working – and what might that look like? AMD’s Chief Architect, Frank Azor will offer a birds-eye view of where the industry is headed and how it will affect the workplace of the future.
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  FUTURE OF WORK
  The Blockchain Event
11:00-11:55am
Wednesday - 6/23/21
FUTURE OF WORK (211)
Hybrid Work – It’s Complicated
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Principal
J Arnold & Associates
VP of Brand & Workforce
Fuze
2020 saw unprecedented disruption with businesses having to shift employees from office to home. As we look ahead to post-pandemic times, businesses are now thinking about how to bring workers back to the office, and it won’t be easy. Hybrid work is emerging as the model that strikes a balance to keep workers engaged and organizations strong. This panel explores what forms hybrid work will take, as well as the complexities and challenges that must be addressed for this model to have success.
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  Enterprise Solutions
  FUTURE OF WORK
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
  Service Provider Solutions
  The Blockchain Event
1:00-1:55pm
Wednesday - 6/23/21
FUTURE OF WORK (211)
Great Customer Outcomes: A Balance Between Automation & Empathy
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CMO
Sharpen
Customer experience teams have access to amazing tools to automate many elements of customer engagement to create personalized experienced and resolve issues faster. But, there is a fine line between effective automation and losing the human touch in customer engagement. This session will discuss how to leverage automation to improve customer experiences without ignoring the human element that can often be the driving factor in customer satisfaction.
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  Enterprise Solutions
  FUTURE OF WORK
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
  Service Provider Solutions
2:00-2:25pm
Wednesday - 6/23/21
  Enterprise Solutions
  FUTURE OF WORK
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
  The Blockchain Event
2:30-2:55pm
Wednesday - 6/23/21
FUTURE OF WORK (211)
Developing Successful Voice and Video Mobile Apps with 5G on the Horizon
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Today more than ever, voice and video are not merely services but features that are built into all kinds of mobile applications. Businesses can provide customers with embedded communications channels that not only give them complete control, but also more customer contextual information. Several RTC and VoIP service providers have already started offering Mobile Applications. But what are the best tools with which to create these new experiences? In this session, you’ll hear from the experts on building RTC-enabled mobile apps and get valuable insights you can use for your products and services to enable a new era of embedded communications for your customers, while adding new revenue streams for your company.
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  Enterprise Solutions
  FUTURE OF WORK
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
  The Blockchain Event
3:00-3:55pm
Wednesday - 6/23/21
FUTURE OF WORK (211)
What Can Forward-thinking Business Do with Voice Interactions?
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President
Vicidial
COO
Cloudonix
CEO
The IVR Voice.com
Voice technology has change incredibly. At the same time, IVR can be quickly dated and forgotten without capitalizing on the evolution of speech tech. Companies tend to reuse the same format and style we all hear in IVR systems and they are missing a golden opportunity to use IVR to reinforce their brand, set the tone, and provide a cohesive, productive customer-facing image. In this panel, we will outline ways in which IVR and voice technology can be used by forward-thinking, modern businesses to set their companies apart from their competition and provide a memorable, revenue-generating experience for their customers. No longer just a device to the answer the phone and sort callers into departments, a truly modern IVR is an integral part of a company’s image and brand and customer experience.
Register me
  Enterprise Solutions
  FUTURE OF WORK
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
  Service Provider Solutions
  The Blockchain Event
Thursday, June 24, 2021
1:00-1:55pm
Thursday - 6/24/21
FUTURE OF WORK (211)
Real Business Transformation with Frontline Communications
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President and Principal
PKE Consulting LLC & UC Strategies.com
Director & Chief Evangelist
Avaya
VP of Product
Glance
CTO & VP of Technology
Unified Office
The Frontline workforce is 75% of US workers. These workers interact with the customers, the products, and the business processes of their employers. While knowledge workers drive their own personal processes, Frontline Workers follow a prescribed formal business process. Knowledge workers adopt technology, it is integrated into the process for the Frontline. Frontline Communications is integrating communications and collaborations solutions into the business processes that define the Frontline. The integration of communications and collaboration for the frontline workforce will be the next wave of busines transformation. From improved process to better customers interactions, frontline Communications promises to reduce churn, increase both customer and employee satisfaction, resulting in profitability impacts that are up to a magnitude greater that the current impacts of the knowledge worker solutions. This session will review the frontline, how Frontline Communications works, the business values and integration, the major vendor positions, and the opportunities for the channel.
Register me
  Enterprise Solutions
  FUTURE OF WORK
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
  Service Provider Solutions
  The Blockchain Event
2:00-2:55pm
Thursday - 6/24/21
FUTURE OF WORK (211)
Digital Transformation Post COVID-19: Raising the Bar on Customer Engagement
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Director & Chief Evangelist
Avaya
CEO
Sevis Systems
CEO
Glance Networks
  FUTURE OF WORK
  The Blockchain Event
3:00-3:55pm
Thursday - 6/24/21
FUTURE OF WORK (211)
Using Automation to Enhance New Workflow Models
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CTO
Provinti
Head of Product Marketing and Business Development, Cloud Communications
Alcatel-Lucent Enterprise
As businesses forge ahead with the new realities of the modern workplace, these realities are creating a need for redefining workflows to ensure operational continuity and efficiency. The simple fact is new workflow processes are needed to support new workforce models. Automation can play a significant role and enhance both internal and external workflows, driving employee productivity and customer experience. The session will look at how automation is being used to drive efficiency, cost savings, and employee and customer satisfaction.
Register me
  Enterprise Solutions
  FUTURE OF WORK
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
  Service Provider Solutions
  The Blockchain Event
Friday, June 25, 2021
10:00-10:55am
Friday - 6/25/21
FUTURE OF WORK (211)
Tips for Making the Most of Your Chatbots and Other Voice Technologies
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Director & Chief Evangelist
Avaya
CTO
Provinti
The use of voice technologies has been growing consistently as natural language processing and natural language generation have evolved and become increasingly capable of enabling complex processes to become automated – enhancing both external customer-facing interactions as well as internal tasks and communications. This panel will discuss how voice technology has evolved and how new voice solutions are driving business results.
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  Enterprise Solutions
  FUTURE OF WORK
  OPEN SOURCE
11:00-11:55am
Friday - 6/25/21
FUTURE OF WORK (211)
Myth vs. Reality: The Truth About AI and CX
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Chief Data Scientist
Sharpen
Director of Americas
SCB Global
Customer Experience has become the measuring stick for business success. By driving positive, consistent, and contextual experiences across the customer journey, brands are looking to increase satisfaction, loyalty and, ultimately, revenue. With all the data and communications channels available, it’s impossible to do it without bringing AI into the mix to understand the customer journey and create impactful interactions. But you can’t just add AI into your technology stack and hope for the best. This session will address what can and can’t be achieved with AI, and how to achieve it. There’s a lot that can be accomplished if you understand the realities.
Register me
  Enterprise Solutions
  FUTURE OF WORK
  OPEN SOURCE