Tuesday, June 22, 2021
Wednesday, June 23, 2021
9:00-9:55am
Wednesday - 6/23/21
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Enterprise Solutions (221)
Remote work is here to stay. Most companies have said they will implement or have already implemented permanent remote work policies. That’s in addition to an already active mobile workforce – though many of them also have access to new tools following the unprecedented events of the past year. One of the biggest questions facing companies is how to secure all those remote workers, regardless of where they are connecting to corporate services. This session gets into the security needs around remote and mobile work and best practices for ensuring corporate networks and assets remain secure as the world moves into more diverse workforce scenarios.
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10:00-10:55am
Wednesday - 6/23/21
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Enterprise Solutions (221)
During the past 15 months, Microsoft Teams adoption has more than tripled. Many companies, though, aren’t maximizing their investment in Teams. Yet many vendors have spent significant effort on integration with Teams to enable businesses to more effectively leverage their communications and collaboration investments. This session will discuss how companies can get more out of their Teams investments and create more effective and efficient communications.
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11:00-11:55am
Wednesday - 6/23/21
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Enterprise Solutions (221)
Guided CX is the concept of integrating advanced innovations like AI-driven chatbots, intelligent self-service tools, and in-brand human-to-human support into digital customer service properties, such as websites and mobile apps. Guided CX relies on breakthrough innovations like embedded video and tried-and-true solutions, including cobrowse and screen share capabilities, to help businesses re-imagine sales and support interactions in a digital asset. Guided CX solutions are conceived to complement digital self-service tools by providing ad hoc, immediate and secure interactions with knowledge workers and agents who have the expertise and skillset to solve complex problems, project empathy and humanity, and extend brand value into every engagement. This vendor-neutral session will describe how Guided CX capabilities can be integrated and utilized to create in-the-moment, personal, and secure engagement in a digital world.
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1:00-1:55pm
Wednesday - 6/23/21
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Enterprise Solutions (221)
Many enterprises around the world are recognizing the vital role Guided CX can play in sales, service, and support processes and have integrated a compelling combination of self-service, AI, and live person communications tools to create a fulfilling experience for customers. Hear from the experts as they describe how they developed and integrated a compelling mix of engagement capabilities to satisfy customer needs in a digital world. Among the topics that will be covered are assessing needs, understanding specific use cases for specific technologies and features, implementing processes, agent training, and compliance with brand, security, and regulatory mandates. Attendees will have the opportunity to speak directly with our panel of experts to better understand best practices, metrics, and outcomes.
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2:00-2:25pm
Wednesday - 6/23/21
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Enterprise Solutions (221)
The past year has accelerated digital transformation projects significantly, as companies of all sizes reprioritized plans during a global pandemic. What many found is that managing a digital enterprise can be complex. This session discusses these complexities and outlines how businesses can successfully manage them to infuse business agility in to their organizations. How can business executives define and monitor critical value drivers required for gaining a competitive edge in the digital market? What role do analytics, automation and mobility play in strategic decision making? How do they empower enterprises to deliver enduring value to stakeholders while ensuring seamless and cutting-edge experiences?
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2:30-2:55pm
Wednesday - 6/23/21
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Enterprise Solutions (221)
If one thing is clear from the past year, the cloud communications is the key to driving business success through effective engagement both internally and externally, regardless of workplace of workforce scenarios. Innovative, forward-thinking organizations are leveraging CPaaS to enhance their communications experiences. This session will consider how to apply platform thinking and technical enablement to streamline and simplify employee and customer engagement. What does rise of cloud API communication platforms means for UCaaS and CCaaS ecosystems? What can UC and CC learn from platform thinking and technical API enablement? How to create compliant secure solutions to power enterprise communications
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3:00-3:55pm
Wednesday - 6/23/21
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Enterprise Solutions (221)
The growth of remote workers instantly created a new potential security threat for corporate networks. In addition, phishing and other attacks continued to increase, and we continue to see significant corporate network breaches on a regular basis. As cyber attacks continue to evolve, businesses must remain vigilant about protecting their networks and assets. In this session, panelists will discuss the latest security threats – both internal and external – and what IT teams can do to minimize their exposure.
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Thursday, June 24, 2021
1:00-1:55pm
Thursday - 6/24/21
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Enterprise Solutions (221)
Every business is looking at moving to the cloud in some capacity – at least the should be. The question is, what should they migrate over, how can they do it without disrupting business operations, what cloud models make sense, what do they do with their existing infrastructure? There is no one-size-fits-all answer to cloud adoption. This session will tackle the cloud challenge head on to discuss common challenges, hidden obstacles, and best practices for a smooth digital transformation project.
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2:00-2:25pm
Thursday - 6/24/21
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Enterprise Solutions (221)
Head of Product Marketing and Business Development, Cloud Communications
Alcatel-Lucent Enterprise
Automation and Digital Transformation are key initiatives that IT should embrace to meet the overarching business objective of doing more with less. As a core component of IT operations, network management should be a key target for streamlining and efficiency improvement. CPaaS, through the tools it offers - including contextual and real-time information sharing, seamless collaboration, and systems orchestration - can play a key role in making network operations more efficient. This session will show how CPaaS can be applied to streamline network monitoring and management through enhanced automation and communications.
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2:30-2:55pm
Thursday - 6/24/21
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Enterprise Solutions (221)
Value Stream Management (VSM) provides visibility across the business of the organization. The VSMP platform solution is now capable of merging organizations’ data, processes and applications from legacy ALM (Applications Lifecycle Management) into the Cloud with DevOps. This talk will explain how automated toolchains with workflow and policy engines help in creating a system of automated governance and visibility across all business communications and other solutions.
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3:00-3:55pm
Thursday - 6/24/21
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Enterprise Solutions (221)
There’s no doubt cloud computing proved its value over the past year. Without cloud-based services, most of them would have struggled mightily. The fact is cloud is the driving force behind making the new realities of the workplace possible. This session will discuss different deployment models; the applications, services, and tools available through the cloud; implementation best practices; and most importantly, how to maximize adoption of cloud resources to drive operational success in light of today’s workplace realities.
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Friday, June 25, 2021
9:00-9:55am
Friday - 6/25/21
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Enterprise Solutions (221)
The past year has seen a wave of business conferencing and collaboration tools being implemented – many of them very quickly to support remote work transitions. In most cases, they worked well enough to make it through the pandemic. But, are you really getting the most out of them? Are your meetings as collaborative and productive as they should be – as they were when everyone was together in one conference room? The fact is they should be and if they aren’t or you think they can be better, this session will discuss the challenges with meeting productivity in a virtual and hybrid world, the tools that are available, and how to make the most of them to maximize productivity.
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10:00-10:55am
Friday - 6/25/21
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Enterprise Solutions (221)
It’s a Small World After All: Global Solutions Enabled by Open-Source and Outsourcing
IT-13 What connects a taxi sharing service in South Africa to a call center in Germany, a hospital in Kenya, and a Bank in New York? Well, two things for sure: Open source technology and international outsourcing (and maybe many more. The question really is, how do you deliver global enterprise-scale solutions using open source and outsourcing? This session will share insights from case studies and models for solving global communications challenges. Topics will include: business analysis, engagement needs, choosing the right technology and tools, security and data protection, and best practices for quality outcomes.
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11:00-11:55am
Friday - 6/25/21
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Enterprise Solutions (221)
Digital transformation projects have accelerated significantly as a result of the global pandemic. The UC market is well-positioned to help businesses maximize their new digital technologies to drive better employee and customer experiences. What opportunities exist around data and analytics? How can automation help increase operational efficiency? How does the network itself drive operational excellence? How can various communications and collaboration tools work together seamlessly to delivery optimized experiences?
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