Conference Program

The ITEXPO 2019 program is currently being built, however, if you are interested in speaking at one of our collocated events, please click the below logos to apply.

Call for Speakers submissions for ITEXPO and all collocated events are still being accepted.

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm
Conference Fee Guarantee

Days


Tracks

Tuesday, January 29, 2019
Wednesday, January 30, 2019
9:00-9:25am
Wednesday - 1/30/19
  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
9:30-9:55am
Wednesday - 1/30/19
Communications Application (Room 208)
Cloud Communications for Regulatory Compliance
CA-02
SVP- Strategic Alliances and Partnerships
Phone.com
Privacy and confidentiality are serious concerns and service providers must understand and deliver what is re quired.  Likewise, customers must be confident their communications providers meet published standards in order to protect both end customers and the business itself.  How do cloud communications services are compliant and what questions should you ask to make sure your provider can meet your regulatory and internal compliance standards?
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
10:00-10:55am
Wednesday - 1/30/19
Communications Application (Room 208)
WebRTC 2019: What's Happening in the Real World with Web Communications 
CA-03
CEO
Comunicano, Inc.
US Country Manager
Wildix
President
Ingate Systems
Chairman & Co-founder
Meetecho
Founder
QUOBIS
While the hype around WebRTC may have quieted, its use in increasing.  What has happened in the past year to drive growth?  How is web-based communication helping businesses?  Panelists will discuss specific, unique implementations of WebRTC.
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  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
11:00-11:25am
Wednesday - 1/30/19
Communications Application (Room 208)
WebRTC 1.0: Leveraging New Features
CA-04
Principal Architect
Microsoft Corporation
What is the status of the WebRTC 1.0 specifications?  What implementations is the market seeing?  What new features are available that developers can take advantage of as they create new use cases?
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
11:30-11:55am
Wednesday - 1/30/19
Communications Application (Room 208)
The Future is in Real-Time
CA-05
Chief Technology Officer
Phone.com
Since the dawn of the smartphone, IT consumerization has played a major role in the way businesses work and use technology. Today the trend continues with businesses adopting new, trending solutions at every level of the tech stack, including business communications. The key, however, is to do it all in real time.  Explore how real-time is powering today’s business communications and the benefits and use cases that are emerging, including, enhanced customer service, support and sales capabilities and tools.
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
12:00-12:45pm
Wednesday - 1/30/19
Communications Application (Room 208)
From Loss Leader to Profit Center: Turning Every Customer Engagement into a Revenue Opportunity
CA-06
President and Principal
PKE Consulting LLC & UC Strategies.com
CEO
Phone.com
Advisory Council
Noble Systems
Customer Service has traditionally been accepted as a loss leader.  With modern engagement strategies, increased internal collaboration, and so many potential contact points, new tools are helping businesses turn the customer interaction model upside down.  The result is an ability to look at every engagement as a revenue opportunity.
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
1:00-1:25pm
Wednesday - 1/30/19
Communications Application (Room 208)
10 Tips for Creating a Revenue Generating IVR
CA-07
CEO/ Telephone Voice Talent
The IVR Voice.com
From the humble beginnings of IVR, where its only job was to be an automated receptionist, IVR has grown into an actual extension of a company’s brand. That’s the dream, at least.  Hear a unique perspective from a voiceover professional (including being known as The Voice of Asterisk) on IVR and how it’s progressed, and aspects that are holding it back. No longer just a mechanism to “sort” callers, understand how IVR can be used to identify a company; to reinforce their brand and give callers a clear and distinct picture of what it will be like to do business with them. “For this, press that…” is out. Showing distinction, personality, and brand identity through your IVR is in. This educational, yet entertaining presentation will feature real-world examples of current trends in IVR, illustrating the importance of not leaving your IVR out of your branding paradigm.
Register me
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
1:30-1:55pm
Wednesday - 1/30/19
Communications Application (Room 208)
Four Seasons Chat: Putting Customers at the Center of the Omnichannel Conversation
CA-08
CEO and co-founder
Smooch
In a mobile-first world where 90% of consumers want to interact with brands through messaging, businesses need to be where their customers are more than ever, whether that’s Facebook Messenger, WhatsApp, WeChat or one of several popular global messaging apps (including Apple Business Chat… soon!). But for too many companies, omnichannel remains more a dream than reality. At best they’re multi-channel, managing each channel as a silo, unable to leverage the extraordinary context that only a truly unified messaging experience can provide. Four Seasons Hotels and Resorts, the 57-year-old luxury brand, understands the power, intimacy, and potential of modern B2C messaging. Four Seasons Chat is an omnichannel messaging platform that empowers hotel staff to provide personalized, localized and truly exceptional experiences for customers across their 100+ global properties. In this inspiring and actionable session, we will discuss how our team worked to help Four Seasons build a messaging experience that puts customers, not channels, at the center of the conversation—and why you should too. 
Register me
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
2:00-2:55pm
Wednesday - 1/30/19
Communications Application (Room 208)
Is Your WiFi Network a Business Asset or Just a Dumb Pipe?
CA-09
VP of Channel Partnerships
GoZone WiFi
Every company has a WiFi network that helps provide the freedom of mobility with continuous connectivity to employees, as well as customers and guests. But most of them aren't truly taking advantage of their WiFi beyond that. The truth is there are many ways businesses can leverage their WiFi networks for more efficient operations and even to create new revenue opportunities through modern engagement and analytics capabilities. Join this session to understand the how to truly turn your WiFi network into a business asset, and not just a dumb pipe.
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
3:00-3:25pm
Wednesday - 1/30/19
Communications Application (Room 208)
Customer Engagement versus Customer Service: What's the Difference
CA-10
Owner
UnThinQ
Explore and challenge existing business practices and identify areas of opportunities for growth through customer engagement and experience strategies. Educational, entertaining and interactive, attendees will leave this session with new ideas that can be implemented immediately.
Register me
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
3:30-3:55pm
Wednesday - 1/30/19
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
Thursday, January 31, 2019
1:00-1:55pm
Thursday - 1/31/19
Communications Application (Room 208)
Making Messaging Work for Your Enterprise and Why It Should Be a Priority
CA-12
Vice President, Contact Center Solutions
CoreDial
CEO
Phone.com
Founder and CEO
MessagePro
In another example of consumerization of business tech, mobile messaging is becoming an increasingly important part of communications capabilities for businesses.  But, it’s not always easy to deploy or manage or integrate into existing capabilities – both from a tech and adoption perspective.  Why is messaging becoming critical, what are the benefits, and how can you make it part of your communications landscape?
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
2:00-2:25pm
Thursday - 1/31/19
Communications Application (Room 208)
Why it is Time to Disrupt End User Computing
CA-13
Technology Evangelist
IGEL
End-user computing (EUC) is experiencing a major shift in where people work, and the devices they use to do their job. A recent global survey shows that no less than 70% of respondents are working away from the office at least once a week, and 53% work remotely at least half time.  This shift from the traditional office and desktop work environment is disrupting not only how we think about our workday but what we expect from our organizations in terms of providing the device and application tools we need to fulfill our professional responsibilities.  This will outline several approaches that can be taken to deliver the experience user’s want from any device, anywhere and at any time, including embracing new workspace models, moving from a hardware to a software mindset, improving security across all devices, and making Windows 10 more user-friendly.
Register me
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
2:30-2:55pm
Thursday - 1/31/19
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
3:00-3:55pm
Thursday - 1/31/19
Communications Application (Room 208)
The Evolving Landscape of CPaaS
CA-15
President and Principal
PKE Consulting LLC & UC Strategies.com
CTO & VP of Technology
Unified Office
CEO
VoIP Innovations
CPaaS is a rapidly evolving technology. Learn the important elements to focus on in order keep your company ahead of the competition with the best communications capabilities for your business needs.
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
Friday, February 01, 2019
9:00-9:55am
Friday - 2/1/19
Communications Application (Room 208)
Next Gen Collaboration Tools - What Makes Great Companies Successful?
CA-16
CEO
Comunicano, Inc.
Co-Founder & CEO
Hugo
With an endless list of collaboration tools and services to choose from, how can businesses select and implement ones that will keep them ahead of their competition?  What are the options, what do they all mean for businesses and teams, and what best practices should businesses leaders follow to drive adoption and growth?  
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
  SD-WAN Expo
10:00-10:25am
Friday - 2/1/19
Communications Application (Room 208)
Team-to-Many: The New Hybrid Video Conference 
CA-17
President & CEO
Qumu
The ability for leadership teams to collaborate with global offices and remote workforces has changed dramatically, both in the technology being used and the methods used to communicate. Over the last 25 years the business world has made the slow transition from basic conference call technology to high capacity phone bridges, then to dedicated video conferencing rooms. Most organizations have stalled on the use of standard desktop, browser-based video conferencing but even the most updated and expensive video conferencing solutions have significant limitations, with live meeting participants often experiencing latency, buffering, and even complete video meeting failure with as few as 25 active participants.  This session considers  a hybrid alternative, combining video conferencing and video streaming to enable high-quality, scalable, two-way conferencing.
Register me
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
10:30-10:55am
Friday - 2/1/19
Communications Application (Room 208)
The Evolution of A2P Messaging: From Short Codes to Long Codes
CA-18
VP, Strategic Alliances
Bandwidth
The world of Application-to-person (A2P) Messaging is rapidly changing. Gone are the days of American Idol, when the only option for sending mass text messages was a short code. Join one of the original creators behind the US Short Code Program as he leads you through the evolution of mass messaging and what’s to come. You’ll learn: What options are available in today’s market to send Enterprise messages? How you should determine the right technology for your business use case? What industry changes are coming soon that could change the game, once again?
Register me
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
11:00-11:55am
Friday - 2/1/19
Communications Application (Room 208)
10 Things That Every Business Should Know About Unified Communications, but May Not
CA-19
President
Ingate Systems
Vice President, Contact Center Solutions
CoreDial
President
RAD-INFO, Inc.
There are so many options when it comes to UC vendors, it can become difficult to determine the right solution for your business.  The truth is, most of the core features and a capabilities are consistent across providers.  What it comes down to are the advanced capabilities or specialized features that may not be necessary for every business, but can be a key differentiator for others.  This session will talk about the key UC capabilities that aren’t always at the forefront of conversations, but can help businesses better understand what they are and should be looking for in a vendors.  What can you do with UC that you don’t know about?
Register me
  Asterisk World
  Communications Application
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo

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