Conference Program

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm
Conference Fee Guarantee

Days


Tracks

Tuesday, February 11, 2020
Wednesday, February 12, 2020
9:00-9:55am
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
Will Microsoft Teams Replace the PBX?
ITE-01
President and Principal
PKE Consulting LLC & UC Strategies.com
General Manager
Ingate Systems
CTO
Viirtue
Managing Director
TeamMate Technology
Senior Vice President of Sales and Marketing
Voyant
Microsoft, Slack, Zoom, Cisco and several other brands are doing their best to bring Unified Communications to the mainstream. Collaboration tools from these vendors, including video, conferencing, enterprise collaboration, chat, whiteboarding and more, are gaining widespread acceptance in the workplace. But there’s a problem: Their vision of collaboration does not play well with the traditional PBX. Microsoft with its Skype successor, Teams, has made the largest impact. With more than 15 million daily active users (and growing, including the migration of 50 million Skype for Business users, is creating a real conflict for businesses. Businesses want the new communications tools, which are often part of their Office 365 licenses, but adopting the Teams model may mean giving up PBX features on which they rely, because it’s confusing and inefficient to operate two separate communication systems. This session will explore this trend in detail by comparing the latest offerings from the new world of UC&C, considering real-world deployment models, offering options for enterprises looking for the best of both worlds, and discussing what the future holds.
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  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
  Service Provider Solutions
10:00-10:25am
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
Five9’s Digital Transformation
ITE-02
Dir, Solution Consulting
Five9
Digital transformation is happening in businesses across industries as they seek to take advantage of the latest digital technologies to deliver great customer experiences and generate new revenue opportunities. That invludes companies in the tech space themselves. This session will detail the DX journey Five9 went through and the results it has seen.
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  Business Communications Solutions
  Future of Work
  MSP Solutions
  SD-WAN Solutions
  Service Provider Solutions
10:30-10:55am
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
Case Study: Digital Transformation at Aaron's
ITE-03
Innovation is the key to every business' ability to survive and thrive in today’s accelerating digital age. What most don’t understand is how to navigate through all the changes and challenges.  This case study will describe why it needs to start with the culture and processes, supported by technology investments, that leads to increasing “clock speed” of the organization.
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  Business Communications Solutions
  Future of Work
  MSP Solutions
  SD-WAN Solutions
  Service Provider Solutions
1:00-1:55pm
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
Paving the way to Digital Transformation
ITE-05
Managing Director for North America
Wildix
CMO
Thrio, Inc.
SVP- Strategic Alliances/Chief Compliance Officer
Phone.com
Vice President, Commercial Integrated Solutions
Frontier Communications
Mobility is a key engine for business growth, paving a foundation for Digital Transformation and delivering more intelligence to mobile workforces. These technologies enable better customer service, new revenue opportunities, operational efficiency, and greater employee satisfaction – if they are deployed in ways that accommodate the need of both business teams and IT that must manage them. This session will discuss the Digital Transformation needs of all key stakeholders, the questions that every business should ask to understand workflows and application requirements, and the steps required to develop an effective and forward-thinking strategy for Digital Transformation that ensures positive outcomes while accounting for future needs.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
  Service Provider Solutions
2:00-2:25pm
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
Going Native, Mobile Native That Is: How to Fall in Love with Your UC&C Experience
ITE-06
Senior Director of Solutions Marketing
Metaswitch Networks
The shift of UC to the cloud has improved efficiencies and costs, but often has failed to improve communications and collaboration for the growing mobile workforce. Current “PBX-era” OTT mobile UC solutions have low adoption because they fail to deliver the usability and quality needed to drive significant use in today’s “smartphone era.” This under-utilization of UC platforms wastes enterprise investment and leaves mobile workers unbound by corporate IT management and compliance controls. In today’s highly competitive UC market, the winners will be those who leverage their networks to deliver a more mobile-native UC experience. Takeaways from this session include understanding how the workforce is changing from deskbound to mobile and remote, how enterprises can meet the needs of the mobile workforce, and an evaluation of different market approaches for mobile UC.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  Open Source Solutions
2:30-2:55pm
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
Epic Fails of Collaboration... And How to Prevent Them!
ITE-07
Strategy & Go-to-Market Lead for Team Collaboration
Cisco
  AIOps Solutions
  Business Communications Solutions
  Future of Work
  Open Source Solutions
3:00-3:55pm
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
The Millennial Influence on Enterprise Communications
ITE-08
SVP of Business Development
Phone.com
EVP Channel Sales
Star2Star Communications
VP of Products, Kandy
Ribbon
Founder & CEO
Fonative
Director Strategic Communications, Cisco Contact Center
Cisco
Over the next several years, nearly three-quarters of the workforce will be comprised of Millennials. Businesses have been aware of this developing trend for years. They know the ways Millennials work, use technology, and incorporate other tools such as AI and the cloud into their daily routines, is strikingly different from previous generations. The modern business should be making plans to adapt to their increasingly Millennial workforce, if they aren’t already in the process. This session will discuss the future of communications, the new disruptive workforce, and solutions that will enable enterprises to meet the needs of their entire workforces.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
  Service Provider Solutions
Thursday, February 13, 2020
1:00-1:55pm
Thursday - 2/13/20
Business Communications Solutions (Room 304)
Using Unified Communications to Convert Wasted Time to Productive Work
ITE-09
Sr. Director of Marketing
Jenne, Inc.
Chief Revenue Officer
CoreDial
VP of Marketing
Sangoma
CTO & VP of Technology
Unified Office
Partner
IntelliCom Analytics
Enterprise users are being bombarded with new tools that are supposed to make them more efficient and productive. But, are they really accomplishing that objective? Or, are they actually causing employees to waste more time on finding the right tools, locating colleagues, information, scheduling, and other tasks that actually reduce productivity? When deployed and used properly these tools are supposed to save time, empower workers, reduce redundancies, and generally make businesses operationally more efficient. This session will discuss how businesses can ensure that happens, from choosing the right solutions to strategies for maximizing adoption and utilization. The end result, when done right, is more work gets done with less effort, confusion, and frustration.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  SD-WAN Solutions
  Service Provider Solutions
2:00-2:25pm
Thursday - 2/13/20
Business Communications Solutions (Room 304)
2020's Hottest IT Marketing Trends
ITE-10
CEO
Mojo Marketing
With sales and marketing leadership under constant pressure to generate more revenue, build customer bases, and increase ARPU, having the very latest and best marketing tricks, tools, and technologies is critical to success. This session will discuss some of the marketing trends that are heating up the IT space that will give forward-thinking marketing professionals a leg up on the competition.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  SD-WAN Solutions
2:30-2:55pm
Thursday - 2/13/20
Business Communications Solutions (Room 304)
From Open Source to Mainstream, Bringing Complex Technology to the Masses
ITE-11
Founder and CEO
SIGNALWIRE INC
From the early days of VoIP starting with Asterisk and through the advent of FreeSWITCH and on to WebRTC, Learn how the evolution of Software Defined Telecom has brought us a new era in communications like never before.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  SD-WAN Solutions
3:00-3:55pm
Thursday - 2/13/20
Business Communications Solutions (Room 304)
Why CPaaS is the Path to Better Enterprise Communications
ITE-12
Product Marketing Manager
Bandwidth
Product Manager
Voxbone
Founder & CEO
Fonative
Whether the goal is global scalability or simplified, effective and cost-efficient communications (or both), CPaaS is making digital transformation easier than ever, while providing investment protection for the future. This session will discuss why CPaaS is the wave of the communications future and why the flexibility and customization it enables is critical for businesses as they move into a new age of communications. Attendees will leave with a better understanding of the value of APIs and SDKs, why customization is necessary, how it can be accomplished easily and without headaches, and how they can create a customized communications solution instead of relying on a one-size-fits-all system.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
  Service Provider Solutions
Friday, February 14, 2020
9:00-9:55am
Friday - 2/14/20
Business Communications Solutions (Expo Floor Theatre)
Why Cybersecurity Needs AI to Challenge Hackers and Thieves
ITE-13
Evangelist
Cybraics
VP Marketing
Stellar Cyber
Director, Business Development IBM MaaS360 Plus Watson
Contronex
Principal Analyst
Mobilocity LLC
Cyber criminals and hackers always seem to be a step ahead of business security solutions. To a large extend, it’s because enterprises and security vendors typically work reactively to patch holes in their security solutions after them. Can artificial intelligence turn the tables and help proactively protect businesses and their sensitive data? At the very least, it can help shorten reaction time by identifying attacks and anomalies faster. In this session we’ll discuss the shortcomings of even the best security solutions and what role AI will play in improving security capabilities.
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  AIOps Solutions
  Business Communications Solutions
  Open Source Solutions
  SD-WAN Solutions
10:00-10:55am
Friday - 2/14/20
Business Communications Solutions (Expo Floor Theatre)
New Communications Tools to Impress Your Customers
ITE-14
Managing Director for North America
Wildix
President and Principal
PKE Consulting LLC & UC Strategies.com
CEO
Glance Networks
Founder
QUOBIS
Dir, Solution Consulting
Five9
When customers contact businesses, it means they need something, often resolution to some problem. The better any company is at handling various types of customer needs, the happier their customers will become – and happy customers mean more business. In fact, customer service is becoming more of a differentiator than price or product, which means business leaders have to prioritize the way they deal with customers. That means understanding their needs and leveraging the latest tools and technology to meet them. In this session, panelists will discuss the current climate of customer experience and what customers are looking for, and the latest tools that allow businesses to meet those needs head on and truly impress customers.
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  Business Communications Solutions
11:00-11:55am
Friday - 2/14/20
Business Communications Solutions (Expo Floor Theatre)
Can You Hear Me Now? Transforming How Businesses Think about their Communications Providers
ITE-15
Co-Founder
PhoneSentry
When businesses go to make their voice services purchasing decisions, they typically have had very little information on which to base their decisions, other than the word of the providers themselves. Particularly today with the feature parity that exists between providers, business leaders more data. Now, they have it. A joint venture between PhoneSentry and TMC will bring unprecedented visibility into voice service quality and reliability across networks and providers, giving businesses a new tool for their decision-making process.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions

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