Conference Program

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm
Conference Fee Guarantee

Days


Tracks

Wednesday, February 12, 2020
9:00-9:55am
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
Will Microsoft Teams Replace the PBX?
ITE-01
General Manager
Ingate Systems
President
Voyant
CTO
Viirtue
Managing Director
TeamMate Technology
Microsoft, Slack, Zoom, Cisco and several other brands are doing their best to bring Unified Communications to the mainstream. Collaboration tools from these vendors, including video, conferencing, enterprise collaboration, chat, whiteboarding and more, are gaining widespread acceptance in the workplace. But there’s a problem: Their vision of collaboration does not play well with the traditional PBX. Microsoft with its Skype successor, Teams, has made the largest impact. With more than 15 million daily active users (and growing, including the migration of 50 million Skype for Business users, is creating a real conflict for businesses. Businesses want the new communications tools, which are often part of their Office 365 licenses, but adopting the Teams model may mean giving up PBX features on which they rely, because it’s confusing and inefficient to operate two separate communication systems. This session will explore this trend in detail by comparing the latest offerings from the new world of UC&C, considering real-world deployment models, offering options for enterprises looking for the best of both worlds, and discussing what the future holds.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
  Service Provider Solutions
10:00-10:25am
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
The Next Wave of Collaboration: Open Source Email
ITE-02
There are hundreds of ways for people to communicate, but the gold standard is still email — no business can imagine eliminating email from their workflows. But, everyone agrees it can be improved. What’s the next advancement? Open source, collaborative email. This session will discuss the future of open source email, the increased security it provides, what it means for teams who work across oceans or across cubicles, and the benefits of collaboration tools for businesses of all sizes.
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  Business Communications Solutions
  Future of Work
  MSP Solutions
  SD-WAN Solutions
10:30-10:55am
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
Help! I Want to Collaborate, but I Hate People!
ITE-03
In every workplace, there are cultural, personality, generational and geographic divides that make collaborating hard. At one end of the spectrum, there is real-time collaboration and, at the other end, there is collaboration on your own time (great for those who don't like dealing with people or who manage disparate team). These represent synchronous and asynchronous collaboration that are driven by a proliferation of business messaging tools. The question is, how do you get more out of these tools, particularly for those who don’t enjoy a lot of online chatter? The answer is knowing how to pair the difficulty of each task with the right collaboration medium. Binary answers need simple collaborative options, while more complex review tasks need richer approachs, including screen sharing and virtual face-to-face exchanges. Ultimately, it doesn't matter whether you hate interacting with people, because business messaging tools are bringing us closer together in ways that work best for our personal needs. This session will discuss these different approaches and how to get the most from them.
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  Business Communications Solutions
  Future of Work
  MSP Solutions
  SD-WAN Solutions
1:00-1:55pm
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
Paving the way to Digital Transformation
ITE-05
Mobility is a key engine for business growth, paving a foundation for Digital Transformation and delivering more intelligence to mobile workforces. These technologies enable better customer service, new revenue opportunities, operational efficiency, and greater employee satisfaction – if they are deployed in ways that accommodate the need of both business teams and IT that must manage them. This session will discuss the Digital Transformation needs of all key stakeholders, the questions that every business should ask to understand workflows and application requirements, and the steps required to develop an effective and forward-thinking strategy for Digital Transformation that ensures positive outcomes while accounting for future needs.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
  Service Provider Solutions
2:00-2:25pm
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
Going Native, Mobile Native That Is: How to Fall in Love with Your UC&C Experience
ITE-06
Senior Director of Solutions Marketing
Metaswitch Networks
The shift of UC to the cloud has improved efficiencies and costs, but often has failed to improve communications and collaboration for the growing mobile workforce. Current “PBX-era” OTT mobile UC solutions have low adoption because they fail to deliver the usability and quality needed to drive significant use in today’s “smartphone era.” This under-utilization of UC platforms wastes enterprise investment and leaves mobile workers unbound by corporate IT management and compliance controls. In today’s highly competitive UC market, the winners will be those who leverage their networks to deliver a more mobile-native UC experience. Takeaways from this session include understanding how the workforce is changing from deskbound to mobile and remote, how enterprises can meet the needs of the mobile workforce, and an evaluation of different market approaches for mobile UC.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
2:30-2:55pm
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
Epic Fails of Collaboration... And How to Prevent Them!
ITE-07
Strategy & Go-to-Market Lead for Team Collaboration
Cisco
  AIOps Solutions
  Business Communications Solutions
  Future of Work
3:00-3:55pm
Wednesday - 2/12/20
Business Communications Solutions (Room 304)
The Millennial Influence on Enterprise Communications
ITE-08
Over the next several years, nearly three-quarters of the workforce will be comprised of Millennials. Businesses have been aware of this developing trend for years. They know the ways Millennials work, use technology, and incorporate other tools such as AI and the cloud into their daily routines, is strikingly different from previous generations. The modern business should be making plans to adapt to their increasingly Millennial workforce, if they aren’t already in the process. This session will discuss the future of communications, the new disruptive workforce, and solutions that will enable enterprises to meet the needs of their entire workforces.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
  Service Provider Solutions
Thursday, February 13, 2020
1:00-1:55pm
Thursday - 2/13/20
Business Communications Solutions (Room 304)
Using Unified Communications to Convert Wasted Time to Productive Work
ITE-09
Chief Revenue Officer
CoreDial
VP of Marketing
Sangoma
CTO & VP of Technology
Unified Office
Enterprise users are being bombarded with new tools that are supposed to make them more efficient and productive. But, are they really accomplishing that objective? Or, are they actually causing employees to waste more time on finding the right tools, locating colleagues, information, scheduling, and other tasks that actually reduce productivity? When deployed and used properly these tools are supposed to save time, empower workers, reduce redundancies, and generally make businesses operationally more efficient. This session will discuss how businesses can ensure that happens, from choosing the right solutions to strategies for maximizing adoption and utilization. The end result, when done right, is more work gets done with less effort, confusion, and frustration.
Register me
  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
  Service Provider Solutions
2:00-2:25pm
Thursday - 2/13/20
  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  SD-WAN Solutions
2:30-2:55pm
Thursday - 2/13/20
Business Communications Solutions (Room 304)
From Open Source to Mainstream, Bringing Complex Technology to the Masses
ITE-11
Founder and CEO
SIGNALWIRE INC
From the early days of VoIP starting with Asterisk and through the advent of FreeSWITCH and on to WebRTC, Learn how the evolution of Software Defined Telecom has brought us a new era in communications like never before.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  SD-WAN Solutions
3:00-3:55pm
Thursday - 2/13/20
Business Communications Solutions (Room 304)
Why CPaaS is the Path to Better Enterprise Communications
ITE-12
VP Product
Voxbone
Product Marketing Manager
Bandwidth
Whether the goal is global scalability or simplified, effective and cost-efficient communications (or both), CPaaS is making digital transformation easier than ever, while providing investment protection for the future. This session will discuss why CPaaS is the wave of the communications future and why the flexibility and customization it enables is critical for businesses as they move into a new age of communications. Attendees will leave with a better understanding of the value of APIs and SDKs, why customization is necessary, how it can be accomplished easily and without headaches, and how they can create a customized communications solution instead of relying on a one-size-fits-all system.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
  Service Provider Solutions
Friday, February 14, 2020
9:00-9:55am
Friday - 2/14/20
Business Communications Solutions (Room 304)
Why Cybesecurity Needs AI to Challenge Hackers and Thieves
ITE-13
Cyber criminals and hackers always seem to be a step ahead of business security solutions. To a large extend, it’s because enterprises and security vendors typically work reactively to patch holes in their security solutions after them. Can artificial intelligence turn the tables and help proactively protect businesses and their sensitive data? At the very least, it can help shorten reaction time by identifying attacks and anomalies faster. In this session we’ll discuss the shortcomings of evn the best security solutions and what role AI will play in improving security capabilities.
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  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions
10:00-10:55am
Friday - 2/14/20
Business Communications Solutions (Room 304)
New Communications Tools to Impress Your Customers
ITE-14
CEO
Glance Networks
When customers contact businesses, it means they need something, often resolution to some problem. The better any company is at handling various types of customer needs, the happier their customers will become – and happy customers mean more business. In fact, customer service is becoming more of a differentiator than price or product, which means business leaders have to prioritize the way they deal with customers. That means understanding their needs and leveraging the latest tools and technology to meet them. In this session, panelists will discuss the current climate of customer experience and what customers are looking for, and the latest tools that allow businesses to meet those needs head on and truly impress customers.
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  Business Communications Solutions
  Open Source Solutions
11:00-11:55am
Friday - 2/14/20
  AIOps Solutions
  Business Communications Solutions
  Future of Work
  MSP Solutions
  Open Source Solutions
  SD-WAN Solutions

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