Conference Program

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Wednesday, February 9 Thursday, February 10 Friday, February 11
Exhibit Hall Hours 4:00 - 7:00pm 11:00am - 4:00pm 9:00am - 12:00pm
Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm

Information from ITEXPO 2021 in Miami. List for ITEXPO 2022 to be posted soon.

Conference Fee Guarantee

Days


Tracks

Tuesday, June 22, 2021
11:00am-6:00pm
Tuesday - 6/22/21
()
REGISTRATION OPEN
X-01
  
4:00-7:00pm
Tuesday - 6/22/21
IKIN Workshop (211)
The World’s First Instructional Program to Empower Software Developers to Create and Integrate Holographic Content into Existing and Emerging Applications and Services
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  IKIN Workshop
7:00pm
Tuesday - 6/22/21
(Grand Ballroom Foyer)
Back Together Happy Hour - Welcome Networking Event - Sponsored by Telefonica
X-02
  
Wednesday, June 23, 2021
7:30am-7:00pm
Wednesday - 6/23/21
()
REGISTRATION OPEN
X-03
  
8:30am
Wednesday - 6/23/21
9:00-9:55am
Wednesday - 6/23/21
Service Provider Solutions (216)
CEO Insights: Inside the Minds Driving Today's Tech Firms
COM-01
CEO & Founder
SIPPIO
President
RabbitRun Technologies
Founder & CEO
White Label Communications, LLC
CEO
Clearly IP
Author and Consultant
Beelinebill Enterprises
The CEO Insights panel is a rare behind-the-scenes peek into the mindsets of CEOs in today’s tech companies, how they lead their organizations, and their challenges and successes. Each CEO will share their background, how they became a CEO, how they built their companies and leadership teams, and the resulting culture. Anyone who aspires to become a business leader will gain invaluable insights and tips on how to prepare for success and what works and what doesn’t work from a leadership perspective.
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FUTURE OF WORK (211)
Creating Next-Gen Collaborative Post-Pandemic Work Environments
FOW-01
Principal
J Arnold & Associates
President and Principal
PKE Consulting LLC & UC Strategies.com
Head of Product Marketing
Vonage
Chief Marketing Officer
Mitel
Global Deputy CIO
Zoom
The COVID-19 pandemic taught us many things, not the least of which is there are countless communications and collaboration tools available to support any combination of workforce needs. With workplace and workforce models having changed permanently, what strategies can companies adopt to instill confidence that employees and teams can remain engaged, collaborative, and successful regardless of where they may be working on any given day? The pandemic has forced companies to rethink their workplace and workforce strategies to maximize productivity while minimizing costs and embracing flexibility.
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Enterprise Solutions (221)
Tips for Securing Your Remote Workforce
IT-01
Lead Analyst
TalkingPointz.com
Director of IT Operations
U2Cloud
Remote work is here to stay. Most companies have said they will implement or have already implemented permanent remote work policies. That’s in addition to an already active mobile workforce – though many of them also have access to new tools following the unprecedented events of the past year. One of the biggest questions facing companies is how to secure all those remote workers, regardless of where they are connecting to corporate services. This session gets into the security needs around remote and mobile work and best practices for ensuring corporate networks and assets remain secure as the world moves into more diverse workforce scenarios.
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MSP Business Development (206)
The Cold Call is Dead – Long Live the Lead
MSP-02
Founder & CEO
Binox MSP
CEO
Mojenta
You need viable marketing leads. Where do you go to get them? Can you produce leads yourself? What avenues are available other than buying lists? Does delivering good content produce self-qualified leads and an ROI? Explore the options for lead production this session.
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MSP Technology Solutions (210)
Boosting Your UC and Conferencing Revenue
MSP-12
Sr. Director of Channels
Ooma
Sales Support Manager
Broadvoice
CTO
Viirtue
This session covers multiple solutions such as DIY or white label the service or just resell the service? Selling against the competition can be tough. Learn how to stake out your position for success.
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OPEN SOURCE (212)
Audio ergo sum: Playing with Audio-only Streams in WebRTC and Janus
OS-01
Chairman
Meetecho
While video takes the lion's share of interest a lot of the time, when it comes to WebRTC scenarios, more and more applications have started showing increasing interest in audio as well, if not focusing on audio-only use cases entirely: ClubHouse and Twitter Spaces are a couple of good examples of successful applications in that area. This presentation will describe some of the efforts we've spent in that direction in the open source Janus WebRTC Server, and in particular on the AudioBridge plugin, which implements audio mixing functionality. After a brief introduction on Janus itself, the presentation will focus on some of the enhancements we implemented in the AudioBridge plugin recently, both in terms of functionality (e.g., spatial audio, cascaded mixing, etc.) and scalability (e.g., integration in a virtual event platform). The talk will then present a few examples of how these new features were used for interesting new applications.
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SD-WAN EXPO (208)
State of SD-WAN: “A View from the C-Suite”
SDW-01
COO
Datavision, Inc.
CEO
Adaptiv Networks
COO
VergX
Founder
Metadata Engineering
2020 was nothing short of tumultuous, but as organizations closed offices and the workforce went home, service providers answered the call. While the past calendar year didn’t over deliver on expectations, it did offer much in the way of activity. Join the c-suite, as we offer a status report on this maturing technology and evolving market.
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  The Blockchain Event
  Service Provider Solutions
  FUTURE OF WORK
  Enterprise Solutions
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
10:00-10:25am
Wednesday - 6/23/21
The Blockchain Event (214)
Benefits of Decentralized AI
BC-02
CEO
Internet of Everything Corp
The benefits of AI can not be contested, but today’s AI solutions are based on the need of transporting the problem data to a centralized crunch facility on the internet, a so called cloud computing facility. As of consequence, risks when it comes to ensuring solid data management streams are introduced. This session will discuss how edge cloud with decentralized AI capabilities can facilitate the AI crunching stage close to where the data is generated and where it will be used.
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FUTURE OF WORK (211)
Tech, Strategy, and Culture: Building a Future-Ready Hybrid Team
FOW-02
CEO
LUMAN
Hybrid and remote teams face the challenge of building trust and accountability, strategic focus, and creativity in a complex and evolving environment with a new generation of tools to support their efforts. This session draws on lessons from Global 100 innovation labs and high-growth startups to discuss how any company can successfully select technology and tools, create a positive remote/hybrid culture, and ignite a passion for productivity. Attendees will learn how build successful teams and create an achievable vision and strategy for the future of work.
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  The Blockchain Event
  FUTURE OF WORK
10:00-10:55am
Wednesday - 6/23/21
Service Provider Solutions (216)
Women In Leadership Change How Companies Think
COM-02
President
aire ventures
Interim CEO
Tech Hub South Florida
CIO
Royal Caribbean Cruise Lines
Director, Strategic Innovations, Applications
DSS, Inc.
Attend this exciting panel discussion to hear from several successful women in leadership roles to hear how they – and their colleagues – are changing the way companies think, plan, and succeed, and how women’s role in tech and other industries is changing.
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Enterprise Solutions (221)
Making the Most of Your Teams Investment
IT-02
COO & GM
SIPPIO
Director of Americas
SCB Global
Lead Analyst
TalkingPointz.com
During the past 15 months, Microsoft Teams adoption has more than tripled. Many companies, though, aren’t maximizing their investment in Teams. Yet many vendors have spent significant effort on integration with Teams to enable businesses to more effectively leverage their communications and collaboration investments. This session will discuss how companies can get more out of their Teams investments and create more effective and efficient communications.
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MSP Business Development (206)
Profitability Tools for MSPs
MSP-01
CEO & Founder
SIPPIO
VP of Marketing
Rev.io
You make profit in your sales and services. Are there other profits locations available? What is available for increasing productivity and reducing costs that will increase profits? What products and services available? How do you apply them will be the focus of this session.
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MSP Technology Solutions (210)
Why Messaging Should Be Part of Your Revenue Strategy
MSP-13
Operations Support Specialist
QuestBlue
Chief Revenue Officer
Teli Communications
CTO
Brightlink
Messaging has become in integral part of people’s daily lives. The reason is simple: Messaging is an easy way to communicate and exchange information quickly. It’s not just a personal communications tool, though. Business messaging use is soaring. More than 3 trillion business SMS messages were sent in 2019, and Juniper Research predicts that RCS business messaging will grow 2,500% between 2020 and 2025. The fact is that messaging has become a key piece of the business communications puzzle. In this session, we’ll talk about the growth of messaging and how MSPs can leverage the growth of business messaging to drive revenue.
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OPEN SOURCE (212)
STIR/SHAKEN with SIPp
OS-02
Founder & CEO
Sipfront
STIR/SHAKEN is a very important part of the fight against robo-callers and any other situation when Caller ID may be abused. As a relatively new piece in the IP Telephony puzzle, an implementation needs to be properly tested. Andreas Granig has extensive experience of SIP testing, and has produced an automated cloud-based testing tool called SIPfront. In this session, he will outline the way STIR/SHAKEN can be tested with a well-known open source test tool and traffic generator called SIPp
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SD-WAN EXPO (208)
Sampling 31 Flavors of SD-WAN
SDW-02
SR. Sales Engineer Southeast
Cradlepoint
Director Sales Engineering
Transtelco
Founder
Metadata Engineering
Director Strategic Development
Granite Telecommunications
Director, Americas
Coevolve
When looking into SD-WAN for your business it’s an understatement to say there are options, with each flavor filling a void. Explore the spectrum of SD-WAN solutions in this session.
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  Service Provider Solutions
  Enterprise Solutions
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
10:30-10:55am
Wednesday - 6/23/21
The Blockchain Event (214)
What are NFTs Really About?
BC-03
CIO
DLT Labs
Thus far, NFT has been largely about the arts and art forms. But, just the initial initial days of Bitcoin, we are not yet unleashing the real potential of the underlined technology. This session will discuss Non-fungible tokens and DLT beyond the art and look at new potential for NFTs.
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FUTURE OF WORK (211)
The Power of Devices: Enabling Future of Work Realities
FOW-10
Chief Architect
AMD
Before COVID-19, a few news outlets had started to question whether the PC was dead – but when it became our main tether to the outside world - work, school, socialization, gaming, shopping, etc. - the market exploded. Now, more than ever, employees expect their workplace devices to keep functional pace with their consumer experiences, with accessibility and power to keep them productive. What will the outcome be when we return to ‘normal?’ How will devices all work together to keep us working – and what might that look like? AMD’s Chief Architect, Frank Azor will offer a birds-eye view of where the industry is headed and how it will affect the workplace of the future.
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  The Blockchain Event
  FUTURE OF WORK
11:00-11:55am
Wednesday - 6/23/21
The Blockchain Event (214)
Blockchain Regulatory Update
BC-11
Executive Director
International Association for Trusted Blockchain Applications
As cryptocurrencies and other blockchain-driven use cases continue to grow in popularity, regulation will become in increasingly important issue. This session will provide a current regulatory update, and discuss what could and should happen in the next 18-24 months that can help create a more unified blockchain industry and further drive use cases and adoption.
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Service Provider Solutions (216)
STIR/SHAKEN: The Deadline is Here, Are You Ready?
COM-03
VP of Business Development & Strategic Partnerships
YouMail
CEO
TransNexus
Principal Analyst
neXt Curve
EVP, Business Development and Product Management
TSG Global
The deadline for STIR/SHAKEN implementation imposed by the FCC through the TRACED Act is just days away. Still, there are many questions about what it actually means for various providers. This session will discuss the TRACED Act, what it really means for service providers, which providers are impacted and when, and most importantly, what they need to do to become compliant, and different options for implementing STIR/SHAKEN. Even if you have implemented STIR/SHAKEN, this is a must-attend session to ensure you are ready.
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FUTURE OF WORK (211)
Hybrid Work – It’s Complicated
FOW-03
Principal
J Arnold & Associates
VP of Product
Otter.ai
CTO
8x8
VP of Brand & Workforce
Fuze
2020 saw unprecedented disruption with businesses having to shift employees from office to home. As we look ahead to post-pandemic times, businesses are now thinking about how to bring workers back to the office, and it won’t be easy. Hybrid work is emerging as the model that strikes a balance to keep workers engaged and organizations strong. This panel explores what forms hybrid work will take, as well as the complexities and challenges that must be addressed for this model to have success.
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Enterprise Solutions (221)
Guided CX: A Primer
IT-03
Senior Manager
Twilio
CEO
Parallel Communications
VP of Product
Glance
Executive Director
Guided CX Forum
Guided CX is the concept of integrating advanced innovations like AI-driven chatbots, intelligent self-service tools, and in-brand human-to-human support into digital customer service properties, such as websites and mobile apps. Guided CX relies on breakthrough innovations like embedded video and tried-and-true solutions, including cobrowse and screen share capabilities, to help businesses re-imagine sales and support interactions in a digital asset. Guided CX solutions are conceived to complement digital self-service tools by providing ad hoc, immediate and secure interactions with knowledge workers and agents who have the expertise and skillset to solve complex problems, project empathy and humanity, and extend brand value into every engagement. This vendor-neutral session will describe how Guided CX capabilities can be integrated and utilized to create in-the-moment, personal, and secure engagement in a digital world.
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MSP Business Development (206)
From Managing Resources to Managing Performance
MSP-03
SVP Revenue and Customer Experience
netsapiens
You were hired to manage customer resources. Add new revenue by managing the performance of those resources. Delivering good CX produces customer loyalty. What are the benefits to the MSP and the customers are the focus of this session.
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MSP Technology Solutions (210)
Teams and the MSP
MSP-15
Sr. Manager of Channels and Private Label
Ooma
Microsoft Teams is dominating the market. There are many competitors. If you are already offering UC service (not Teams), how do you position the MSP for your UC customers? If you work with Teams, what is your advantage? If you compete with Teams, what is the best competitive position to take? This session explores these issues.
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OPEN SOURCE (212)
JSON Within A Relational Database
OS-03
MySQL Community Manager
Oracle
JSON has become the data interchange format of choice for most developers. Relational databases are great for storing data. But how do you get strictly typed relational data to work with free-form JSON? This session covers how the addition of a JSON data type can completely streamline the architecture of your relational data. Not only can JSON data columns be used to reduce expensive many-to-many joins but they can allow a degree of flexibility in data structure not found in traditional RDMS. This can also provide NoSQL capabilities alongside your relational data. You will learn where these new strategies can provide a more flexible but resilient data store for your project.
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SD-WAN EXPO (208)
WFH 101 with SD-WAN
SDW-03
CEO
Adaptiv Networks
Founder
Metadata Engineering
President
RabbitRun Technologies
Aryaka
Principal Architect Southeast Region
March 2020 marked a mass exodus. The commute was redefined, and as such so was the “office.” Companies were left scrambling to support the remote workforce, and this session ensures that doesn’t have to be you…or your customers. SD-WAN industry leaders lend expertise on laying a reliable, secure foundation for your remote workforce.
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  The Blockchain Event
  Service Provider Solutions
  FUTURE OF WORK
  Enterprise Solutions
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
12:00pm
Wednesday - 6/23/21
1:00-1:25pm
Wednesday - 6/23/21
The Blockchain Event (214)
Ethereum L2 Landscape: What's happened and What's to Come?
BC-05
Director of Business Development
Numio
Demand for Etherum has increased massively over the past year, fueled largely by the push for decentralized finance. This session will review the current state of Ethereum, its plans to scale to millions of daily transactions, how the Ethereum gas crisis can be solved for retail users, and how it can all happen without compromising security, one of the key values of blockchain technology.
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  The Blockchain Event
1:00-1:55pm
Wednesday - 6/23/21
Service Provider Solutions (216)
Future of Service Providers: Leverging Data in an AI World
COM-04
SVP Solution Strategy & Marketing
netsapiens
Principal Analyst
neXt Curve
In a cloud-enabled, data-driven world, providers have access to massive amounts of data. The question is, how can and should they use that data? At one point, the amount of data became overwhelming and it was nearly impossible to turn it into anything usable within a timeframe that would be impactful. Today, the emergence of AI and machine learning has changed all that and companies can use their data to support all aspects of their business, from sales and marketing to customer service.
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FUTURE OF WORK (211)
Great Customer Outcomes: A Balance Between Automation & Empathy
FOW-04
CMO
Sharpen
Customer experience teams have access to amazing tools to automate many elements of customer engagement to create personalized experienced and resolve issues faster. But, there is a fine line between effective automation and losing the human touch in customer engagement. This session will discuss how to leverage automation to improve customer experiences without ignoring the human element that can often be the driving factor in customer satisfaction.
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Enterprise Solutions (221)
Guided CX In the Real World
IT-04
Senior Manager
Twilio
CEO
Parallel Communications
VP of Product
Glance
Executive Director
Guided CX Forum
Many enterprises around the world are recognizing the vital role Guided CX can play in sales, service, and support processes and have integrated a compelling combination of self-service, AI, and live person communications tools to create a fulfilling experience for customers. Hear from the experts as they describe how they developed and integrated a compelling mix of engagement capabilities to satisfy customer needs in a digital world. Among the topics that will be covered are assessing needs, understanding specific use cases for specific technologies and features, implementing processes, agent training, and compliance with brand, security, and regulatory mandates. Attendees will have the opportunity to speak directly with our panel of experts to better understand best practices, metrics, and outcomes.
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MSP Business Development (206)
Choosing the Right Vendor Partners for Profitability
MSP-04
CEO
RingLogix
SVP of Strategic Alliances
Phone.com
Chief Evangelist
SIPPIO
The right vendor partner should not only provide a good and profitable product or service. The partner should provide a number of extra benefits as well. How does the partner train your staff for sales and service? Are marketing and sales materials and tools provided? What about post implementation support such as up-selling the customer? How about troubleshooting problems? This session explores many of these issues.
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MSP Technology Solutions (210)
Cybersecurity as Part of Your Solution Portfolio
MSP-16
Senior Director of Channel Sales
Keeper Security
OPEN SOURCE (212)
The Perfect Combo - WebRTC, PJSIP, and Asterisk
OS-04
Channel Manager
VitalPBX LLC
This session will cover the advantages and great offers that WebRTC brings to the table of unified communications. We will go over the benefits of WebRTC, how it works, and its integration with PJSIP and Asterisk to make a perfect combo for unified communications to come. Here, you will be able to understand the importance of WebRTC in this world of post remote work needs and the facilitation of communication for everyone.
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SD-WAN EXPO (208)
Exploring Post-Pandemic Best Practice
SDW-04
VP of Marketing
Adaptiv Networks
Founder
Metadata Engineering
Regional Sales Director
Aryaka
  Service Provider Solutions
  FUTURE OF WORK
  Enterprise Solutions
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
1:30-1:55pm
Wednesday - 6/23/21
The Blockchain Event (214)
Encoding Values Into a New Generation of Technology
BC-06
Co-Founder & CEO
Orchid
In today’s digital world, privacy is more critical than ever. Yet, we know it’s not always guaranteed, even though businesses capture and store countless data pieces about their visitors and customers. This session discusses data privacy and security in the context of a digital economy and how blockchain can be leveraged to protect users and their data. The internet is a valuable resource that delivers vast benefits to consumers and businesses – but users need to have assurances they are bring protected as the enjoy those resources. They need to have control over their data, devices and actions on the internet.
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  The Blockchain Event
2:00-4:00pm
Wednesday - 6/23/21
Special Event (105)
Stir/Shaken continues to make headlines and many questions have yet to be answered. Meet the providers who can help you understand how Stir/Shaken affects your business and what you can do to make it a competitive advantage.
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  Special Event
2:00-2:25pm
Wednesday - 6/23/21
The Blockchain Event (214)
The Value of Interoperability Between Digital and Traditional Assets
BC-10
Head of Partnerships and Business Development
Settle Network
Money is changing. The growth of the crypto world is introducing more and more people to digital currencies and their benefits. It’s also taking hold at a national level with many countries looking at formally adopting digital currencies. But, to make cryptocurrency universally accessible and usable, interoperability must exist between traditional currencies and crypto. This session will discuss why that interoperability is necessary, what it means for local markets and users, and how interoperability is being enabled. The session will include current use cases showcasing crypto and local currency interoperability and the impact it has on those local markets.
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Enterprise Solutions (221)
Digital Dexterity: Key to Becoming a Successful Future-ready Enterprise
IT-05
Global Head, Executive and Collaboration Services
Tata Consultancy Services Limited
The past year has accelerated digital transformation projects significantly, as companies of all sizes reprioritized plans during a global pandemic. What many found is that managing a digital enterprise can be complex. This session discusses these complexities and outlines how businesses can successfully manage them to infuse business agility in to their organizations. How can business executives define and monitor critical value drivers required for gaining a competitive edge in the digital market? What role do analytics, automation and mobility play in strategic decision making? How do they empower enterprises to deliver enduring value to stakeholders while ensuring seamless and cutting-edge experiences?
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MSP Technology Solutions (210)
Enabling Mass IoT Deployment with Cellular Connectivity
MSP-17
Sr. Director of Business Development
Truphone
As MSPs continue to seek new ways to add value to their service portfolios and create new revenue streams, IoT is an emerging opportunity. With the continued growth of IoT deployments, managed services are playing an increasingly vital role in ensuring connectivity. This session will discuss the cellular connectivity opportunity for MSPs, along with connectivity challenges and soluttions that will enable them to support IoT clients or launch new managed IoT services.
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OPEN SOURCE (212)
Part I: AI and Machine Learning: Customer Care Applications and Challenges
OS-05
Vice President International Operations
XCALLY
AI, Machine learning and related sciences will change the way we are working in many industries: for sure the omni channel communication world will be heavily impacted by such upcoming technologies and Open Source applications can be used in order to get significant benefits. During the session, we are going to see how to use Deep Learning based on Recurrent Neural Network application for Sentiment analysis in the Omni-channel space, where the customer journey can be used in order to address the growing level of complexity. Design and implementation challenges will also be explained, along with practical examples leveraging on Open Source frameworks.
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SD-WAN EXPO (208)
Case Study Theatre
SDW-05
SR. Sales Engineer Southeast
Cradlepoint
Founder
Metadata Engineering
Join Cradlepoint for a look behind the curtain of a recent deployment, highlighting challenges presented, obstacles overcome and illustrate modern connectivity in this case study session.
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  The Blockchain Event
  FUTURE OF WORK
  Enterprise Solutions
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
2:00-2:55pm
Wednesday - 6/23/21
Service Provider Solutions (216)
Chasing Revenue: New Opportunities for Service Providers
COM-05
SVP Solution Strategy & Marketing
netsapiens
Lead Analyst
TalkingPointz.com
The past year has been an eye opener for the communications market. While it presented many challenges, it also highlighted opportunities for service providers to create new revenue streams between existing capabilities that were driven into the spotlight and new technologies and services capable of supporting the new normal of work. This session will discuss both obvious and not so obvious revenue opportunities driven by cloud computing, AI, automation, UC, and other trends.
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MSP Business Development (206)
Taking Big Metal Components through a Digital Transformation
MSP-05
Senior Technology Strategist
Steadfast
The whole world is going cloud. As MSPs, that includes your customers. Many of them are still leveraging their big metal solutions because of their reliability and ability to keep their systems running efficiently. They could continue using them for years to come, but the benefits of cloud are too great to ignore. So, the question becomes, how can they migrate their existing hardware to hybrid cloud models to get the best of both worlds? That’s where you, as their trusted partner can prove your worth and help your customers make a smooth migration that will allow them to continue leveraging their existing hardware while adding the benefits of the cloud.
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  Service Provider Solutions
  MSP Business Development
2:30-2:55pm
Wednesday - 6/23/21
The Blockchain Event (214)
Communications at the Speed of Trust
BC-08
EVP, Business Development and Product Management
TSG Global
One of the biggest challenges facing the telecom space is eliminating fraud and security concerns. Blockchain technology is being applied in many other industries to solve these same problems. This session will discuss how blockchain can be applied to increase privacy, security, an trust, and resolve many operational challenges around identity management and chain of custody.
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FUTURE OF WORK (211)
Developing Successful Voice and Video Mobile Apps with 5G on the Horizon
FOW-06
Co-Founder
Ecosmob
Project Leader
Escomob
Today more than ever, voice and video are not merely services but features that are built into all kinds of mobile applications. Businesses can provide customers with embedded communications channels that not only give them complete control, but also more customer contextual information. Several RTC and VoIP service providers have already started offering Mobile Applications. But what are the best tools with which to create these new experiences? In this session, you’ll hear from the experts on building RTC-enabled mobile apps and get valuable insights you can use for your products and services to enable a new era of embedded communications for your customers, while adding new revenue streams for your company.
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Enterprise Solutions (221)
CPaaS-Optimized Enterprise Communications
IT-06
VP, WW Telecommunications Research
IDC
If one thing is clear from the past year, the cloud communications is the key to driving business success through effective engagement both internally and externally, regardless of workplace of workforce scenarios. Innovative, forward-thinking organizations are leveraging CPaaS to enhance their communications experiences. This session will consider how to apply platform thinking and technical enablement to streamline and simplify employee and customer engagement. What does rise of cloud API communication platforms means for UCaaS and CCaaS ecosystems? What can UC and CC learn from platform thinking and technical API enablement? How to create compliant secure solutions to power enterprise communications
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MSP Business Development (206)
Are MSPs Ready for the New Normal?
MSP-06
President
Cheapeake Think Tank
A confluence of events has created opportunities for MSPs and IT providers who are willing to create a new "normal" and innovate to serve their clientele. The pandemic created some new realities that are just now being understood and institutionalized within the business community. It forced adoption of new technologies by many businesses and the hard lesson for those who hadn't reached minimum levels of technological competency prior to COVID-19 has placed an immediate and massive advantage on those businesses that can adapt and innovate with technology. IT support for these companies is needed now more than ever and this support needs to be forward looking and willing to assume leadership roles in advancing technology. In addition, the boom in cyber-crime and, in particular, ransomware has placed an emphasis on how to protect valuable data and IP. The days of an MSP having a passing familiarity with cybersecurity are long gone. This confluence of events has created unique possibilities for growth for all IT providers.
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MSP Technology Solutions (210)
Meeting the New Demand for Digital, Paperless Offices
MSP-18
Executive Vice President
FileCenter
Paperless, digital offices -- a clever idea from a decade ago has become today's must-have technology. Come get a crash course on helping your clients set up digital, paperless workflows with the remote user in mind. New technologies have made it easier than ever for users to benefit from the full range of paperless tools regardless of where they work.
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OPEN SOURCE (212)
Part II: AI and Machine Learning: Customer Care Applications and Challenges
OS-05
Vice President International Operations
XCALLY
AI, Machine learning and related sciences will change the way we are working in many industries: for sure the omni channel communication world will be heavily impacted by such upcoming technologies and Open Source applications can be used in order to get significant benefits. During the session, we are going to see how to use Deep Learning based on Recurrent Neural Network application for Sentiment analysis in the Omni-channel space, where the customer journey can be used in order to address the growing level of complexity. Design and implementation challenges will also be explained, along with practical examples leveraging on Open Source frameworks.
Register me
SD-WAN EXPO (208)
Fireside Chat -- AIOps, Analytics
SDW-06
COO
Datavision, Inc.
Founder
Metadata Engineering
  The Blockchain Event
  FUTURE OF WORK
  Enterprise Solutions
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
3:00-3:55pm
Wednesday - 6/23/21
The Blockchain Event (214)
Blockchain Case Study: Enabling Frictionless Borders
BC-09
CTO
Provinti
CTO
Provinti
This session will offer a real-world case study on how R3 Blockchain was used to build TruckPass, a solution to enable frictionless, digital borders to create simpler, more efficient, and more secure border transit for the haulage industry. TruckPass uses blockchain technology to electronically seal a pallet of goods, removing the need for an entire container or vehicle to be sealed. Once that seal is in place, it creates a randomly generated number that is associated with the consignment. TruckPass uses a blockchain-driven digital ledger to record transactions from multiple contributors in a highly automated, digital and decentralized business process, enabling all authorized individuals to contribute to the chain and to “see” all transactions and updates in real time.
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Service Provider Solutions (216)
Sales and Marketing For Independent Provider of Cloud Voice Services
COM-07
Managing Director
Cloud Voice Alliance
Digital Marketer
As a provider of Cloud Voice Services, you are competing against national brands with significant marketing budgets. To compete, you need to focus your attention on your customers and the service you provide, not tending to the marketing campaigns. In this session, we will cover several things you can do to take advantage of your position as a LOCAL vendor and AUTOMATE marketing tasks to set them once and then keep your focus on your customers. Learn to generate more leads and close more business faster. Topics: - Optimizing your site to be found better by Google - Optimizing your Google my business to receive more inbound leads, appointments, and potential sales calls - Automating your social media posting - Automating your content creation
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FUTURE OF WORK (211)
What Can Forward-thinking Business Do with Voice Interactions?
FOW-07
President
Vicidial
COO
Cloudonix
CEO
The IVR Voice.com
Voice technology has change incredibly. At the same time, IVR can be quickly dated and forgotten without capitalizing on the evolution of speech tech. Companies tend to reuse the same format and style we all hear in IVR systems and they are missing a golden opportunity to use IVR to reinforce their brand, set the tone, and provide a cohesive, productive customer-facing image. In this panel, we will outline ways in which IVR and voice technology can be used by forward-thinking, modern businesses to set their companies apart from their competition and provide a memorable, revenue-generating experience for their customers. No longer just a device to the answer the phone and sort callers into departments, a truly modern IVR is an integral part of a company’s image and brand and customer experience.
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Enterprise Solutions (221)
Top Security Threats to Your Corporate Assets
IT-07
Security Architect
TBI Tech
Director of IT Operations
U2Cloud
The growth of remote workers instantly created a new potential security threat for corporate networks. In addition, phishing and other attacks continued to increase, and we continue to see significant corporate network breaches on a regular basis. As cyber attacks continue to evolve, businesses must remain vigilant about protecting their networks and assets. In this session, panelists will discuss the latest security threats – both internal and external – and what IT teams can do to minimize their exposure.
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MSP Business Development (206)
MSPs and the IT Skills Gap
MSP-07
CEO
Humanintelligence
Security Team Lead
Vijilan
Chief Executive Manager
Scai Software
You need more capable IT staff. You can train internal staff. You can hire more staff. You can acquire more tools to augment your staff using AI and ML. Which works best? How do budget to fill the IT skills gap? How do you reduce skilled staff turnover? Learn the answers in this session.
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MSP Technology Solutions (210)
Know Your Liabilities as an MSP: Fees, Fines, and Regulations
MSP-19
CTO
Viirtue
CTO
Brightlink
You protect your customer’s assets. Do you protect your assets equally as well? This session discusses the many liabilities possible for both you and your customer. Regulations and fines are constantly being revised and are different across state and international jurisdictions. How do you plan for the evolving liabilities?
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OPEN SOURCE (212)
Asterisk: Horse's Mouth Update
OS-07
Director of Software Development - Open Source
Sangoma
One of the earliest and most popular Open Source projects, Asterisk has been the gateway into the world of VoIP and RTC for so many people and businesses, and continues to play a leading role in bringing developing and further expanding this vital area of Telecom and collaboration. Hear directly from Matthew Fredrickson, Director of Software Development - Open Source, at Sangoma (primary sponsors of the Asterisk Open Source project) about what has been going on with Asterisk and the current state of things in terms of what has been packed into the latest version, Asterisk 18!
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SD-WAN EXPO (208)
Why AIOps is an Option
SDW-07
Founder
Metadata Engineering
The day of the self-healing network has arrived. The cloud, AI, data and automation are making this a reality. This session makes the case for AIOps, as when it comes to resources and results, it is second-to-none. Let us show you.
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  The Blockchain Event
  Service Provider Solutions
  FUTURE OF WORK
  Enterprise Solutions
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
5:00-7:00pm
Wednesday - 6/23/21
(Expo Hall D)
Grand Opening Reception in Exhibit Hall - Sponsored by Dell Expert Network
X-06
  
Thursday, June 24, 2021
7:30am-5:00pm
Thursday - 6/24/21
()
REGISTRATION OPEN
X-07
  
8:00am
Thursday - 6/24/21
8:45am
Thursday - 6/24/21
Keynote Presentation (Lincoln Ballroom)
Ryan Cloutier
Principal Security Consultant
Security Studio
Vincent Cosomano
Security Team Lead
Vijilan
Jeremy Jordan-Jones
Chairman and CEO
Amalgam
Rich Tehrani (Moderator)
CEO, Group Editor-in-Chief
TMC
There may not be a more important topic in technology today than security. It impacts everyone –businesses, their IT and communications service providers, and especially in today’s new workplace reality, individual users and even their families. The increase in remote work has created new and more points of exposure and, at the same time, threats continue to evolve in complexity and severity, creating a massive challenge. But, it’s also an opportunity. This panel will discuss how the security landscape is changing, how security solutions are evolving to meet those changes, and where the opportunities lie for revenue generation.
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  Keynote Presentation
9:30am
Thursday - 6/24/21
Keynote Presentation (Lincoln Ballroom)
Nelson Nahum
CEO
Zadara
Success in Formula 1 relies on performance and reliability down to the millisecond. Data being collected from the car and driver must be quickly unpacked, analyzed and applied, which impacts every engineering decision. Things that may seem small can matter in a big way in terms of track performance – and there is no margin for error or downtime. What can race car drivers and engineers do to maximize all this data? … Utilize edge cloud technology. This session, delivered by Zadara CEO Nelson Nahum, will describe how Formula 1 race cars are leveraging edge cloud technology to streamline performance and optimize the bottom-line in a flexible, pocket-friendly manner. More broadly, Nelson will also discuss the future of edge computing and how that will impact other IoT use cases (applications) moving forward.
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  Keynote Presentation
11:00am-4:00pm
Thursday - 6/24/21
(Expo Hall D)
ITEXPO #TECHSUPERSHOW Exhibit Hall Open
X-09
  
12:00pm
Thursday - 6/24/21
1:00-1:55pm
Thursday - 6/24/21
The Blockchain Event (214)
Exploring Blockchain in the Enterprise
BC-07
CEO
Brand New Technologies
Despite all the buzz around blockchain, there are many misconceptions when it comes to this emerging technology. What exactly is a blockchain and do you need it in your environment? Will it replace our cloud environment? We will look into the advantages of using blockchain, possible use cases, and discover how we can incorporate blockchain technology into our current business infrastructure.
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Service Provider Solutions (216)
Monetizing 5G: New Solutions That Would Add Value and Revenue in Next Generation Networks
COM-08
CEO
Capstone Partners
Vice President of Strategic Development
MultiTech
CEO and President
IKIN
Mobile providers around the world have invested billions of dollars upgrading their infrastructures to 5G, boosting network capacity to meet an anticipated demand of bandwidth-hungry applications and services, most of which are not ready for market. While concepts like connected cars, distance healthcare and other services offer significant potential down the road, operators are at a conundrum identifying ‘ready-for-market’ services that will utilize 5G—and enable them to begin monetizing their investments. This vendor-neutral session would discuss several technologies that are flourishing in 5G environments, delivering value to businesses and consumers, and enable operators to recoup their investments. The session would utilize real-world use cases of 5G-centric solutions that are in the marketplace.
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FUTURE OF WORK (211)
Real Business Transformation with Frontline Communications
FOW-08
President and Principal
PKE Consulting LLC & UC Strategies.com
Director & Chief Evangelist
Avaya
VP of Product
Glance
CTO & VP of Technology
Unified Office
The Frontline workforce is 75% of US workers. These workers interact with the customers, the products, and the business processes of their employers. While knowledge workers drive their own personal processes, Frontline Workers follow a prescribed formal business process. Knowledge workers adopt technology, it is integrated into the process for the Frontline. Frontline Communications is integrating communications and collaborations solutions into the business processes that define the Frontline. The integration of communications and collaboration for the frontline workforce will be the next wave of busines transformation. From improved process to better customers interactions, frontline Communications promises to reduce churn, increase both customer and employee satisfaction, resulting in profitability impacts that are up to a magnitude greater that the current impacts of the knowledge worker solutions. This session will review the frontline, how Frontline Communications works, the business values and integration, the major vendor positions, and the opportunities for the channel.
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Enterprise Solutions (221)
How to Avoid Cloud Adoption Challenges
IT-08
SVP of Business Development
Phone.com
Senior Technology Strategist
Steadfast
Principal Analyst
neXt Curve
Every business is looking at moving to the cloud in some capacity – at least the should be. The question is, what should they migrate over, how can they do it without disrupting business operations, what cloud models make sense, what do they do with their existing infrastructure? There is no one-size-fits-all answer to cloud adoption. This session will tackle the cloud challenge head on to discuss common challenges, hidden obstacles, and best practices for a smooth digital transformation project.
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MSP Business Development (206)
Is Cyberinsurance Worth It?
MSP-08
CEO
iBynd
Chief Executive Manager
Scai Software
Cyber insurance exists. Should you get it for your business? Should you sell it to customers? What does cyber insurance cover and not cover? Will you have to comply with a number of rules to qualify for cyber insurance? What do you have to do to file a claim? Investigate the pros and cons in this session.
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MSP Technology Solutions (210)
The New World of Remote Work
MSP-20
CEO
Adaptiv Networks
Managing Director of North America
Wildix Inc.
VP of Channel
Granite Telecommunications
Remote workers are here to stay. You had to scramble to set up WFH for customers and your employees. Can you justify continuing WFH? How do you support your customer’s trying to create a hybrid solution? Is this a one-time situation or on-going? This session explores the next phase of WFH.
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OPEN SOURCE (212)
OpenSIPIt - Bringing InterOp Testing to the heart of the Community
OS-08
Founder and CEO
Sippy Software, Inc.
While SIP interoperability testing has always been an important thing to do, it has not always been regular in terms of organised events and accessible in terms of easy participation for all. OpenSIPIt is a new series of events (the pilot was in September 2020 and the first general event - OpenSIPIt#01 - was in April this year) designed to continue the much needed work of interoperability tests, but within the framework of the Open Source Community. Attend this session to learn more about the testing necessary to ensure suitability for production deployment and the recent focus on STIR/SHAKEN.
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SD-WAN EXPO (208)
What Happens to SD-WAN in a SASE World?
SDW-08
COO
VergX
Founder
Metadata Engineering
President
RabbitRun Technologies
Director Strategic Development
Granite Telecommunications
Director, Americas
Coevolve
SASE adoption is surging as the space takes shape, but as organizations around the globe celebrate the “new” and “shiny” approach it is critical to remember SD-WAN will always have a home in the business world. Join us as we illuminate why SD-WAN isn’t going anywhere.
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  The Blockchain Event
  Service Provider Solutions
  FUTURE OF WORK
  Enterprise Solutions
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
2:00-2:55pm
Thursday - 6/24/21
The Blockchain Event (214)
Blockchain Solutions for the Real World
BC-04
Vice President and VP of Product
Amalgam
Chairman and CEO
Amalgam
Chief Strategy Officer and Treasurer
Amalgam
There are countless blockchain projects across the world. Many have failed, but others have succeeded and are having real impacts across different industries. The question is how do you use blockchain technology and apply its benefits to develop innovative, meaningful solutions that will truly change daily experiences? This session will discuss what is really happening with business blockchain use cases and how to truly leverage blockchain to disrupt processes and experiences.
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Service Provider Solutions (216)
How AI and Automation are Changing Marketing
COM-10
CEO
Mojenta
Most industries will be disrupted by AI and automation in the near future, and sales and marketing are no exception. This session will explore the tools and strategies you can use today to supercharge your growth efforts and multiply your results. We'll also take a look at future sales and marketing AI and automation trends and predictions.
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FUTURE OF WORK (211)
Digital Transformation Post COVID-19: Raising the Bar on Customer Engagement
FOW-09
Director & Chief Evangelist
Avaya
CEO
Sevis Systems
CEO
Glance Networks
  The Blockchain Event
  Service Provider Solutions
  FUTURE OF WORK
2:00-2:25pm
Thursday - 6/24/21
Enterprise Solutions (221)
Automating Network Monitoring and Management with CPaaS
IT-09
Head of Product Marketing and Business Development, Cloud Communications
Alcatel-Lucent Enterprise
Automation and Digital Transformation are key initiatives that IT should embrace to meet the overarching business objective of doing more with less. As a core component of IT operations, network management should be a key target for streamlining and efficiency improvement. CPaaS, through the tools it offers - including contextual and real-time information sharing, seamless collaboration, and systems orchestration - can play a key role in making network operations more efficient. This session will show how CPaaS can be applied to streamline network monitoring and management through enhanced automation and communications.
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MSP Business Development (206)
Cybersecrity Q&A
MSP-09
Security Team Lead
Vijilan
This session is all about your security needs and concerns. During this discussion, security experts will field the craziest and toughest questions from attendees about cybersecurity. This your chance to ask anything you want to know about cybersecurity.
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MSP Technology Solutions (210)
The Office Phone Reinvented (Again): Making Money with VoIP
MSP-21
The past year forced businesses to rethink how they communicate (again), both internally and externally. This time, it was more out of necessity than anything. Video finally became an important part of how we communicate, and the work from anywhere strategy finally became a reality. But, despite the changes, one thing remains constant. With all the various communications channels available, voice remains the driver of business success. Sure, other mediums help support business communications and make collaboration easier, but when it comes down to making business decisions, there’s no substitute for voice. This session will look at what’s happened with voice, why it’s still the cornerstone of communications, how a new generation of devices are enabling today’s voice interactions, and how MSPs and other partners can make generate more revenue through voice and related services.
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OPEN SOURCE (212)
Let the Geek Speak - via Video!
OS-09
Founder and Lead Trainer
Let the Geek Speak
Making presentations via video meeting and webinar tools has become very popular indeed! Many presenters make cringe-inducing mistakes and therefore lose any power that might have been in their message. This session shows where Geeks go wrong (it all starts way before the presentation itself) and what to do about it, so that their presentations gain POWER and PRESENCE. Technology Geeks that attend this session will be changed forever!
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SD-WAN EXPO (208)
Use Case Theatre
SDW-09
Founder
Metadata Engineering
Break out the whiteboard! It’s time to get in the weeds! Ryan Harrelson will walkthrough the use cases you requested, offering an engaging, interactive and educational session. Audience participation encouraged.
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  Enterprise Solutions
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
2:00-2:55pm
Thursday - 6/24/21
The Blockchain Event (214)
Blockchain Solutions for the Real World
BC-04
Vice President and VP of Product
Amalgam
Chairman and CEO
Amalgam
Chief Strategy Officer and Treasurer
Amalgam
There are countless blockchain projects across the world. Many have failed, but others have succeeded and are having real impacts across different industries. The question is how do you use blockchain technology and apply its benefits to develop innovative, meaningful solutions that will truly change daily experiences? This session will discuss what is really happening with business blockchain use cases and how to truly leverage blockchain to disrupt processes and experiences.
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Service Provider Solutions (216)
How AI and Automation are Changing Marketing
COM-10
CEO
Mojenta
Most industries will be disrupted by AI and automation in the near future, and sales and marketing are no exception. This session will explore the tools and strategies you can use today to supercharge your growth efforts and multiply your results. We'll also take a look at future sales and marketing AI and automation trends and predictions.
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FUTURE OF WORK (211)
Digital Transformation Post COVID-19: Raising the Bar on Customer Engagement
FOW-09
Director & Chief Evangelist
Avaya
CEO
Sevis Systems
CEO
Glance Networks
  The Blockchain Event
  Service Provider Solutions
  FUTURE OF WORK
2:30-2:55pm
Thursday - 6/24/21
Enterprise Solutions (221)
VSMP: The New Driving Force to Business Process Transformation into the Cloud
IT-10
Principal Analyst
neXt Curve
Value Stream Management (VSM) provides visibility across the business of the organization. The VSMP platform solution is now capable of merging organizations’ data, processes and applications from legacy ALM (Applications Lifecycle Management) into the Cloud with DevOps. This talk will explain how automated toolchains with workflow and policy engines help in creating a system of automated governance and visibility across all business communications and other solutions.
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MSP Technology Solutions (210)
Wireless Office: Supporting all Workforce Models
MSP-22
Account Manager, Cloud Service Provider
VTECH/SNOM
Remote, hybrid, office, mobile… these are all workforce models that are part of the new workplace environment. It’s not just one or another; in most cases, it’s a combination of them. And it’s not that companies didn’t have these situations prior to 2020, but now, it’s become the “new normal.” What is needed to support these flexible workforce models and ensure workers always have access to high-quality voice? What does it mean for the office, the remote worker, and the hybrid employee? How can you best support these various needs and enable workers to be effective anywhere? What strategies and tools can they implement to support whatever workforce models they have adopted? And importantly, how can they do it in a way that ensures flexibility as needs evolve in the future, whether in the office or at home?
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OPEN SOURCE (212)
The Government and YOUR Products/Services
OS-10
Owner
MarketUS®
Why do we believe having a GSA contract is so important? Have you ever tried to rent a car without a credit card? The same scenario exists. The government cannot just buy from you. You need a contract vehicle for the buyer to place an order against. A GSA contract is the fastest and easiest way to get a 'number' to make the buyer's job easier. Many companies believe that simply registering with SAM (System for Award Management) will net you business. Nothing could be further from the truth. SAM registration is required before you can do business with the government, that's all. You must have a contract vehicle for the buyer to place an order against. Get started now with your own GSA contract. The myth is that a company can succeed without a contract and continue to accept open market orders of $3,000 or less. This violates the CICA (Competition in Contracting Act) and is illegal for multiple purchases. The buyer must combine these requirements and place an order with a contract.
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SD-WAN EXPO (208)
Use Case Theatre
SDW-10
Founder
Metadata Engineering
Break out the whiteboard! It’s time to get in the weeds! Ryan Harrelson will walkthrough the use cases you requested, offering an engaging, interactive and educational session. Audience participation encouraged.
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  Enterprise Solutions
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
3:00-3:55pm
Thursday - 6/24/21
The Blockchain Event (214)
How Blockchain is Transforming Finance
BC-13
Co-CEO and Co-founder
SolidBlock
The financial sector is perhaps the market that is seeing the greatest impact of the emergence of blockchain technology. This session will discuss how blockchain is changing the finance and the implications and opportunities for the sector going forward.
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Service Provider Solutions (216)
Adding White Label Cloud Voice To Your Existing Portfolio / What To Look For In A White Label Partner
COM-11
Managing Director
Cloud Voice Alliance
Owner
Seamless Communications Systems, LLC
President & CEO
Vistanet Telecommunications, Inc.
COO
ComRes
Selecting your White Label Partner for providing Cloud Voice Services under your own brand is one of the most significant decisions you will make. The members of this panel have already made that choice successfully. Each one has successfully launched their brand with a different Partner. Hear their stories, their decision criteria, and what they learned along their journey. Learn from these experts to accelerate your path to success.
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FUTURE OF WORK (211)
Using Automation to Enhance New Workflow Models
FOW-11
CTO
Provinti
Head of Product Marketing and Business Development, Cloud Communications
Alcatel-Lucent Enterprise
As businesses forge ahead with the new realities of the modern workplace, these realities are creating a need for redefining workflows to ensure operational continuity and efficiency. The simple fact is new workflow processes are needed to support new workforce models. Automation can play a significant role and enhance both internal and external workflows, driving employee productivity and customer experience. The session will look at how automation is being used to drive efficiency, cost savings, and employee and customer satisfaction.
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Enterprise Solutions (221)
Cloud: The Secret Sauce for Today's Workplace Realities
IT-11
Lead Analyst
TalkingPointz.com
CTO & VP of Technology
Unified Office
There’s no doubt cloud computing proved its value over the past year. Without cloud-based services, most of them would have struggled mightily. The fact is cloud is the driving force behind making the new realities of the workplace possible. This session will discuss different deployment models; the applications, services, and tools available through the cloud; implementation best practices; and most importantly, how to maximize adoption of cloud resources to drive operational success in light of today’s workplace realities.
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MSP Business Development (206)
MSP Vulnerabilities Checklist
MSP-11
Principal Security Consultant
Security Studio
Security Team Lead
Vijilan
CEO
Zorus
You can expect to be vulnerable to weather conditions that interfere with IT operations. There are also fires, earthquakes, floods and now a pandemic. What about protests that interfere with IT, sabotage, cyber-attacks, internal staff negligence/mistakes, internal as well as external security breaches? If you are managing resources with customer data, what are the privacy regulations that cover the data and what are your liabilities as the resource managing MSP? Learn more in this session.
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MSP Technology Solutions (210)
Business Continuity Solutions for the Modern Business
MSP-23
SVP of Strategic Alliances
Phone.com
VP of Engineering
Viirtue
This session is about business continuity. There is more than one metric. Is it the same for the MSP and customer? What is the best metric that produces revenue but limits the MSP liabilities? Do you offer credits for poor performance or refund? What should contract terms cover and leave out?
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OPEN SOURCE (212)
FreeSWITCH: State of the Union
OS-11
Founder & CEO
SignalWire / Founder of FreeSWITCH
FreeSWITCH features in many, many carrier implementations around the world as well as all sorts of other applications too - popular ones being Video collaboration solutions and Multi-Tenant PBX. It is by any measure a leading world class Open Source project. As the VoIP and RTC world moves forwards, the health and vibrance of the FreeSWITCH project not only ensures that it keeps up, but that it very often leads the way! Attend this session to hear from one of the founders of the project about what's been going on recently.
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SD-WAN EXPO (208)
How SASE is Your Security Strategy?
SDW-11
Distinguished Cyber Security Architect 
Radware 
Founder
Metadata Engineering
Head of Sales, SE region
Open Systems
  The Blockchain Event
  Service Provider Solutions
  FUTURE OF WORK
  Enterprise Solutions
  MSP Business Development
  MSP Technology Solutions
  OPEN SOURCE
  SD-WAN EXPO
4:15pm
Thursday - 6/24/21
Special Event (Lincoln Ballroom)
IDEA Showcase Startup Pitch Event & Reception
IDEA-01
Nikki Cabus
Interim CEO
Tech Hub South Florida
David Hartmann
Founder & CEO
The SilverLogic
Akshay Sharma
Principal Analyst
neXt Curve
Joshua Siegel
General Partner
Acronym Venture Capital
Greg Taffet
Managing Partner & CIO
Taffet Associates
Cristina Urdaneta
Program Manager
WIN Lab Global
  Special Event
8:00-10:00pm
Thursday - 6/24/21
Special Event (Loews Resort)
Networking LIVE! Reception - On the Amazing Spacious Seaside Patio of the Loews Miami Beach Resort
X-11
Party sponsored by: C3/Cloud Computing Concepts, Spectrum Partner Program, Steadfast, JENNE, RingLogix, LastPass by LogMeIn, Zoom
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  Special Event
Friday, June 25, 2021
8:25am
Friday - 6/25/21
8:30am
Friday - 6/25/21
Special Event (210)
This is a SPECIAL Tech Hub South Florida Community Coffee exclusive to ITEXPO guests as part of our "HealthTech in 2050" series of panel discussions with coffee, of course. We started with the current state of healthcare and technology and moved our way to the future of healthtech. After the panel discussion, we will hear from four entrepreneurs who started companies within the healthcare technology space and a little about their stories and their startups.
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  Special Event
9:00-10:15am
Friday - 6/25/21
MSP Business Development (206)
Selling or Staying – What’s Your Plan?
MSP-24
Have you built your business to create sustainable revenue or did you build it to sell it? How do you make the decision? If you decide to sell, how do you position yourself so it is an attractive business? Much of your business depends on your employees. As a buyer, I want your staff as well as you hardware and software assets. This session will help make the stay or sell decision.
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  MSP Business Development
9:00-9:55am
Friday - 6/25/21
Enterprise Solutions (221)
Are Your Meetings as Productive as they Should Be?
IT-12
Operations Manager
Telware
The past year has seen a wave of business conferencing and collaboration tools being implemented – many of them very quickly to support remote work transitions. In most cases, they worked well enough to make it through the pandemic. But, are you really getting the most out of them? Are your meetings as collaborative and productive as they should be – as they were when everyone was together in one conference room? The fact is they should be and if they aren’t or you think they can be better, this session will discuss the challenges with meeting productivity in a virtual and hybrid world, the tools that are available, and how to make the most of them to maximize productivity.
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OPEN SOURCE (212)
Marketing Open-Source Solutions – Building a Customer Base without Breaking the Bank
OS-12
CMO
TelcoBridges
Now that you have done all the hard work to build your Open-Source application, how will you convert that hard work into customers? Join us to learn strategies and tactics to build a marketing plan using instructional videos, webinars, case studies, and email campaigns that yield measurable results. A great learning opportunity for business principles, sales, and product marketing team members.
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  Enterprise Solutions
  OPEN SOURCE
10:00am-1:00pm
Friday - 6/25/21
(Expo Hall D)
ITEXPO #TECHSUPERSHOW Exhibit Hall Open
X-13
  
10:00-10:55am
Friday - 6/25/21
FUTURE OF WORK (211)
Tips for Making the Most of Your Chatbots and Other Voice Technologies
FOW-12
Director & Chief Evangelist
Avaya
CTO
Provinti
The use of voice technologies has been growing consistently as natural language processing and natural language generation have evolved and become increasingly capable of enabling complex processes to become automated – enhancing both external customer-facing interactions as well as internal tasks and communications. This panel will discuss how voice technology has evolved and how new voice solutions are driving business results.
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Enterprise Solutions (221)
It’s a Small World After All: Global Solutions Enabled by Open-Source and Outsourcing
IT-13
Vice President, Sales
Escomob
Co-Founder
Ecosmob
What connects a taxi sharing service in South Africa to a call center in Germany, a hospital in Kenya, and a Bank in New York? Well, two things for sure: Open source technology and international outsourcing (and maybe many more. The question really is, how do you deliver global enterprise-scale solutions using open source and outsourcing? This session will share insights from case studies and models for solving global communications challenges. Topics will include: business analysis, engagement needs, choosing the right technology and tools, security and data protection, and best practices for quality outcomes.
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OPEN SOURCE (212)
IVR in the COVID Age: Keeping Your Telephony Messaging Fluid
OS-13
CEO
The IVR Voice.com
The global COVID-19 pandemic has changed the way that most industries do business. Keeping your telephony presence current, up-to-date, and fluid is all-important in order to inform and service your callers, and to keep your company visible and prominent. This pandemic is ever-changing; your telephony platform needs to be adaptable and responsive to changes in global protocols.
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  FUTURE OF WORK
  Enterprise Solutions
  OPEN SOURCE
10:30am-12:00pm
Friday - 6/25/21
MSP Business Development (206)
Making the Most of Your MSP Marketing Budget
MSP-25
CRO
The 20
CEO
Mojenta
The cold call and visiting potential customers almost disappeared during the pandemic. You needed to create new and better avenues to reach the potential customer. Developing leads of interested customers has risen in importance and value. This session discusses the changing nature of marketing budgets and how they will change again as the pandemic recedes.
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  MSP Business Development
11:00-11:55am
Friday - 6/25/21
FUTURE OF WORK (211)
Myth vs. Reality: The Truth About AI and CX
FOW-14
Chief Data Scientist
Sharpen
Director of Americas
SCB Global
Customer Experience has become the measuring stick for business success. By driving positive, consistent, and contextual experiences across the customer journey, brands are looking to increase satisfaction, loyalty and, ultimately, revenue. With all the data and communications channels available, it’s impossible to do it without bringing AI into the mix to understand the customer journey and create impactful interactions. But you can’t just add AI into your technology stack and hope for the best. This session will address what can and can’t be achieved with AI, and how to achieve it. There’s a lot that can be accomplished if you understand the realities.
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Enterprise Solutions (221)
Is Your Collaboration Smart?
IT-14
Managing Director of North America
Wildix Inc.
Principal Analyst
neXt Curve
Digital transformation projects have accelerated significantly as a result of the global pandemic. The UC market is well-positioned to help businesses maximize their new digital technologies to drive better employee and customer experiences. What opportunities exist around data and analytics? How can automation help increase operational efficiency? How does the network itself drive operational excellence? How can various communications and collaboration tools work together seamlessly to delivery optimized experiences?
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OPEN SOURCE (212)
VoIP & RTC Monitoring: Doing Less with More!
OS-14
CEO
QXIP BV
The year is 2021 and lots of us are working from home. VoIP & RTC Monitoring tools are no longer a fancy extra, but a mandatory component for any healthy design. Let's explore the most critical metrics in VoIP & RTC, and how we can find issues and resolve them faster than the competition using the QXIP software stack!
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  FUTURE OF WORK
  Enterprise Solutions
  OPEN SOURCE
12:45pm
Friday - 6/25/21
(Expo Hall D)
$15,000 GRAND PRIZE GIVEAWAY DRAWING - Must Be Present to Win
X-14
Sponsored by 888VoIP, Airespring
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